Makkah City Center Holidays

Our booked reservation was incorrect in their system. Waited on hour for hotel staff to find another room. The new room was filled with tobacco smell and was very bad. Carpet was dirty, we asked for another non-smoking room and they gave showed us a room with no lights in the hallway. Very bad experience. Would not recommend it to anyone.

Hotel was very clean and new , room was comfortable , our partial Kaaba view room was perfect but unfortunately hotel is far from Haram . Shuttle service is not good when it comes to coming back from haram to hotel , won’t recommend it to for young children and elderly people . Please work on good shuttle service .

Very cooperative staff. Got room upgrade from the duty manager. Also the housekeeping were very efficient and helpful. The food quality at the restaurants was excellent with extremely helpful staff.

It was a slightly above average experience overall, nothing particularly special or extraordinary. The biggest disappointment was the breakfast service. Some of the servers had a cold, unwelcoming attitude, as though I, as a guest, was somehow an inconvenience, especially whenever I requested a cup of karak chai. On one morning at around 10:40 am, I asked for a second cup of chai. The server went to speak with the manager, then returned and told me it had “finished.” I found that quite disappointing, especially considering the hotel’s proximity to masjid al Haram. Being unable to get a simple second cup of chai left a poor impression. And their chai wasn’t that great either. They would serve a lukewarm excess milk chai and call it “karak chai”. They have never had a karak chai before. Another issue was the lack of “Do Not Disturb” or “Do Not Clean Room” door signs. This meant I had no way of indicating that I didn’t want housekeeping entering my room. On my first morning, I left in a rush, leaving some of my worn clothes, sleeping shorts and personal garments out in the open. When I returned, I found that housekeeping had cleaned the room and moved my clothes onto the sofa. I did not appreciate that. Had I known they would be entering, I would have put my belongings away myself rather than having staff handle them. Overall, while the stay was acceptable, these experiences significantly affected my impression. If I return in the future, I would choose to stay somewhere els