Memory-foam beds, in-room safe, individually decorated, desk
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Reviews of MS Hotel Natura Express

3 out of 5
MS Hotel Natura Express
Carrera 35 No 7-58 El Poblado, Medellín, Antioquia

Reviews

8.2

Very good

Rating 10 - Excellent. 52 out of 123 reviews" "
Rating 8 - Good. 42 out of 123 reviews" "
Rating 6 - Okay. 14 out of 123 reviews" "
Rating 4 - Poor. 9 out of 123 reviews" "
Rating 2 - Terrible. 6 out of 123 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, Nice and helpful people. Very clean
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Just ok
Stayed 1 night in Mar 2021
Response from Natura Express on 21 Apr,2021
Thank you per your opinion, Have a nice day

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great room with a view. Good made to order breakfast. Waiter for breakfast was the best.
Stayed 1 night in Mar 2021
Response from Servicio al cliente-Hotel Natura Express on 14 Mar,2021
It is a pleasure to read your positive comments, we are happy to know that we have met your expectations of service and facilities. Thank you for recommending us to other travelers and we look forward to your return soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, clean and modern hotel.
Stayed 1 night in Mar 2021
Response from Servicio al cliente-Hotel Natura Express on 5 Mar,2021
Agradecemos sus comentarios, nos complace saber que disfrutó de nuestras instalaciones y el buen servicio de nuestro personal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The security in the strees have to be more strected , I was atac by somo grils and the stole me money . This are need to have more police and anty drugs under covers members.
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hotel Natura on 29 Feb,2020
Agradecemos su preferencia y esperamos tener la oportunidad de servirle nuevamente pronto. Saludos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel
Great place. Clean rooms and comfy beds. However it is in the middle of where the parties are. If you want a quiet night not the place for you. Other than that it’s awesome. Great bar on the roof with wonderful breakfast and great views. I do recommend.
Stayed 1 night in Feb 2020
Response from Hotel Natura on 25 Feb,2020
Thank you very much for your commentaries. We hope looking forward to your visit soon. Have a good day!

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from hotel Natura on 13 Jan,2020
Agradecemos su valoración y esperamos en un futuro poder ofrecerle un mejor servicio. Saludos

4/10 Poor

JazzBoogie, Charlotte, NC

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Guest or visitor policy in 100000 pesos per visitor to room, even if they stay for 5 minutes. Its basically a "tourist" tax, even if you pay for double occupancy. If you plan on having friends visit you, do not stay at this hotel. Other than guest policy, everything else is decent.
Stayed 8 nights in Nov 2019
Response from Hotel Natura on 19 Nov,2019
Thank you for sharing your experience. If you pay for 2 people but there is extra person, you have to pay. Our hotel has a bar or lobby where you can receive the visit. Have a good day!

10/10 Excellent

Verified traveller

Stayed 21 nights in Oct 2019
Response from hotel Natura on 2 Nov,2019
Agradecemos su valoración, ya que es muy importante para nosotros. Estaremos siempre a su servicio. Buen día!

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Hotel Natura on 6 Oct,2019
Le agradecemos su preferencia y valoración. Esperamos tener la oportunidad de servirle nuevamente pronto.

6/10 Okay

Verified traveller

Stayed 8 nights in Sep 2019
Response from hotel natura on 2 Oct,2019
Gracias por su valoración, esperamos tener la oportunidad de servirle nuevamente pronto.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Hotel Natura on 11 Sept,2019
We look forward to your visit soon. Have a good day!!

10/10 Excellent

Joan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and services!, I'd probably choose the same place the next time.
Stayed 7 nights in Jun 2019
Response from Hotel Natura on 13 Jul,2019
Thank you for sharing your experience with us! We are very happy to know that it was good! We look forward to your visit again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Hotel Natura on 14 Jul,2019
Gracias por su valoración!! Es muy importante para nosotros. Esperamos tener el gusto de servirle nuevamente pronto! Buen día!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area great price clean very nice 100% recommended
Stayed 1 night in Jul 2019
Response from Hotel Natura on 12 Jul,2019
Thank you so much for sharing your experience with us!! This is very important. We are looking forward to your visit again. Have a nice day!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Hotel Natura on 29 Jun,2019
Agradecemos su valoración y esperamos poder servirle nuevamente pronto

10/10 Excellent

Robert, Cape Canaveral, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GEM of a hotel. Definitely a "Top Shelf" stay.
Extremely friendly staff. Well balanced complementary breakfast. Great location; Central to all of the pubs, restaurants and bars in the area. Plenty of police in the area have noticeably diminished the panhandlers from a few years ago. Easy to use UBER or INDRIVER from this location. Rooms are clean and odor free, hot water, A/C work flawlessly.
Stayed 1 night in May 2019
Response from Hotel Natura on 12 Jun,2019
We are very happy to know about your experiencie was good. We invite you to visit us again..

8/10 Good

Dario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay, near of very places of interest.
Stayed 4 nights in Mar 2019
Response from Hotel Natura on 18 May,2019
Gracias por compartir su experiencia con nosotros!! Esperamos nos visite nuevamente para tener el gusto de servirle!!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Bugs. Looked like baby roaches. Not a lot, but still. Lukewarm water. Water was never hot, and before 7 am only cold.
Stayed 3 nights in Apr 2019
Response from Hotel Natura on 27 Apr,2019
Thank you for sharing your experience with us! We regret that it was not good, and we hope improve in the future. Have a nice day!!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stay
Beautiful hotel in a beautiful neighborhood. The breakfast was better than average. Would definitely stay again.
Stayed 3 nights in Mar 2019
Response from katherine on 19 Mar,2019
Gracias por elegirnos como destino en la ciudad de Medellin, para nosotros es un placer atenderle.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Ron, Lake Havasu City Arizona

Liked: Cleanliness, staff & service
Every employee was very attentive and helpful. Out of all the hotels I stayed at in Colombia. Hotel natura was the best!
Stayed 1 night in Feb 2019
Response from katherine on 19 Mar,2019
Gracias por elegirnos como destino en la ciudad de Medellin, para nosotros es un placer atenderle.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, basic room in the heart of Provenza/Poblad
No frills, no problems. This is a fine choice for budget travelers.
Stayed 1 night in Feb 2019
Response from katherine on 20 Mar,2019
Gracias por elegirnos como destino en la ciudad de Medellin, para nosotros es un placer atenderle.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and modern hotel. Lovely staff, willing to help with anything. In the middle of the tourist area so very safe, lots of restaurant around. Good breakfast, cereals, granola, yoghurt, toast and eggs plus more.
Stayed 1 night in Feb 2019
Response from Hotel Natura Medellín on 5 Feb,2019
Thanks for your comments and opinion. Our team thanks you for choosing us to stay with us, we hope that you will return again in the next opportunity to offer you the best service.

10/10 Excellent

Robert, Atlanta Ga

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place great location. Breakfast was bery good and people at the desk spoke English - which i meeded. Computers were near and worked fine. Many places to eat within 2 minute walk.
Stayed 3 nights in Jan 2019
Response from Hotel Natura Medellín on 26 Jan,2019
Thank you for your opinion and for choosing us to stay with us. We hope you can come back at a next opportunity and let us make you feel at home. In our hotel you will always be welcome.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
The property did not present me my bills nor did they use interpreters. When, I didnt know I had a bill, they instead called security.
Stayed 2 nights in Jan 2019
Response from Hotel Natura Medellín on 2 Feb,2019
Thanks for your opinion and your comments. We regret that you had a bad experience, we will take your observations into account to get in front of the case and prevent this from happening again. We hope that you can vollevr in another opportunity to offer you the best service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2019
Response from Hotel Natura Medellín on 17 Jan,2019
Gracias por su calificación y opinión. Lo esperamos de nuevo en una próxima oportunidad.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good, modern, clean, nonexpensive hotel with good service and very good location
Stayed 1 night in Dec 2018
Response from Hotel Natura Medellín on 15 Jan,2019
Thank you for your opinion and for staying with us. We hope you can come back again at the next opportunity to provide the best service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018
Response from Hotel Natura Medlelín on 17 Jan,2019
Gracias por su calificación. Lo esperamos de nuevo en una próxima oportunidad.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms great staff
Great place to stay. Rooms aren’t huge but neither is the price. The room was clean, efficient, and everything worked. The hotel is only two or three years old. The staff was super nice. Really helps to know Spanish but there was someone on staff that spoke English if I had more detailed questions. Very close to all the day an night life. Yes it gets loud outside but I slept anyways. Actually sleeped pretty good. The resturant there was very good. I only ate breakfast there. The breakfast was very good an had lots of variety of food to choose from. I would stay there again for sure.
Stayed 4 nights in Oct 2018
Response from Hotel Natura Medellín on 12 Dec,2018
Thank you for your opinion and for staying with us. We wait for you again at another opportunity.

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2018
Response from Hotel Natura Medellín on 12 Dec,2018
Gracias por su calificación.

6/10 Okay

John, Newnan, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Good party place to stay
Hotel is located in the party district of medellin lots of clubs bars etc. If you are looking for a quiet place to stay this isn't it. The staff is accomodating and helpful.
Stayed 2 nights in Sep 2018
Response from Hotel Natura Medellín on 2 Oct,2018
Thank you for choosing us to stay with us and thank you for your rating. We hope you can return at a next opportunity to offer you the best service.

8/10 Good

jesus m

Good small hotel at El Poblado !
Very good hotel for its price. Excellent location in El Poblado neiborhood. Rooms are comfortable and clean, although small and noisy. Hot water was intermittent specially in the early morning. Breakfast buffet is good, lots of fruits, eggs, rice, sausages, empanaditas and arepas . Lunch and dinner options are limited, but reasonably priced. Service is excellent. Employees are courteous and friendly, though, most of them do not speak English. Lots of bars, cafes and restaurants nearby.
Stayed 3 nights in Aug 2018
Response from Hotel Natura Medellín on 31 Aug,2018
Thank you for your opinion and for staying with us. We hope you come back at a next opportunity.

10/10 Excellent

Salina

I’ll be back!
I very much enjoyed my stay. Location is excellent. Staff were friendly and helpful. The Junior suite was spacious and the bath a little touch of luxury.
Stayed 1 night in Aug 2018
Response from Hotel Natura Medellín on 27 Aug,2018
Thank you for your opinion and for staying with us. We hope you come back at a next opportunity.

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Great location and great room- clean and average size Great coffee spots near by and a nice welcome cocktail on arrival.
Stayed 2 nights in Aug 2018
Response from Hotel Natura Medellín on 15 Aug,2018
Thank you for staying with us and thank you for giving us your opinion. We await you again at the next opportunity.

6/10 Okay

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
No natural light
This place was fine but really quite sterile. The room was comfortable but I really didn't like that I couldn't open the curtains when in the room because the window opened to the hall. That meant no natural light ever even though they encourage you to use natural light instead of electric light. Some frosting on the window for privacy would help. The hotel is super well located however so it wasn't hard to spend most of my time out of the room.
Stayed 4 nights in Jul 2018
Response from Hotel Natura Medellín on 9 Aug,2018
Thanks for staying with us. We will take your opinion into account to improve the quality of our service.

10/10 Excellent

Gladys, Florida US.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed staying at this hotel. The location is in a very nice area, excellent services, very friendly staff and very clean.
Stayed 9 nights in Jul 2018
Response from Hotel Natura Medellín on 11 Aug,2018
Gracias por quedarse con nosotros. Tomaremos su opinión en cuenta para mejorar la calidad de nuestro servicio.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medellin
Best hotel I have stayed in columbia. Amazing varied breakfast Great value for your money
Stayed 3 nights in Jul 2018
Response from Hotel Natura Medellín on 8 Aug,2018
Thank you for your opinion and for staying with us. We hope it was a pleasant stay and that you will return to attend it again.

8/10 Good

jesus m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2018
Response from Hotel Natura Medellín on 13 Jul,2018
Gracias por su opinión y por elegir hospedarse con nosotros.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 12 nights in May 2018
Response from Hotel Natura Medellín on 11 Dec,2018
Gracias por elegirnos para hospedarse con nosotros. Nos gustaría saber como fue su experiencia durante su estadía ya que la opinión de nuestros huéspedes es muy importante para mejorar día a día la calidad en nuestro servicio.

10/10 Excellent

ALLAN GARCIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Great value and the last minute! Love the environmental friendly concept. Walking distance from restaurant, clubs and parks.
Stayed 3 nights in Dec 2017

8/10 Good

Leticia Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are nice and clean. Everything is fine as long as you don’t get a room facing the street. It would be just impossible to sleep becauseit is extremely noisy outside. We were 2 and they gave us a 4 bed room facing the street. We complained and after a while and much complaining we got a room away from the street.
Stayed 1 night in Nov 2017

8/10 Good

jesus m

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accomodations at a good price at EL Poblado
Very good location. clean, good breakfast buffet. Small room and bathroom. Full mattress bed , there no room for a queen. Very good service. Nice roof top lounge with panoramic view of the city
Stayed 4 nights in Nov 2017

8/10 Good

David, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean hotel.
Not a fancy hotel by any means, but comfortable, clean and convenient. And for around $30/night really not bad.
Stayed 3 nights in Nov 2017

8/10 Good

David, San Jose, CA

Liked: Cleanliness, staff & service
Decent hotel on great street.
Very conveniently located on Carrera 35 --- full of bars & restaurants. Can get a bit loud sometimes, but don't hear it in the hotel. Rooms are a bit small, but functional, clean and comfortable. Breakfast in Sky Bar upstairs is always a treat. Have already stayed here on multiple visits to Medellin and plan to stay again next week.
Stayed 1 night in Nov 2017