¡Hola Cesar!¡Gracias por tu increíble calificación de 5 sobre 5! Estamos encantados de saber que tu experiencia fue tan positiva. ¡Apreciamos tu apoyo y esperamos verte nuevamente pronto!

Dear guestThank you for your positive feedback! We're thrilled to hear that you had an excellent experience with our friendly and welcoming staff. We take pride in maintaining spotless cleanliness inside the rooms. We look forward to hosting you again in the future!Thanks & Regards,

Dear Bobby We sincerely apologize for the inconvenience you experienced with the hotel security during your stay. It is disheartening to hear that you felt uncomfortable and had concerns about the behavior of the security guards.Please be assured that the safety and well-being of our guests are of utmost importance to us. We take your feedback seriously and will promptly investigate the matter with our security team to gain a better understanding of the situation. Necessary steps will be taken to prevent any similar incidents in the future.We understand the significance of feeling secure, especially when returning to your room late at night. Your comments are invaluable to us, and we appreciate you bringing this to our attention.We hope to have the opportunity to make amends for this experience during your next visit. If there is anything else we can do to assist you or improve our services, please do not hesitate to let us know. Your satisfaction is our top priority.Best regards,Thanks & Regards,

Thank you for your feedback. We appreciate your input and will work to improve the amenities in our private queen rooms.

We want to sincerely apologize for the unfortunate situation you experienced with the loss of money in your room. In our establishment, we provide each guest with a secure locker to safely store their belongings. However, we understand your concern and how frustrating this must have been for you. We have reviewed our policy and internal procedures to ensure that we are doing everything we can to assist our guests in situations like this. We deeply regret the issues you encountered during your stay. We value your feedback and will use it to improve our services and provide a more satisfying experience for our guests in the future.

Apreciado huéspedTe agradecemos por calificar tu servicio y experiencia en nuestro hotel, nos alegra saber que tuviste tan buena estadía, te esperamos siempre para ofrecerte el mejor servicio .Saludos cordiales.

Hola Felipe, Lamentamos que tu experiencia con nosotros no haya sido de tu agrado, me gustaría escuchar más de ti y trabajar en los temas que nos plantees. Te dejo nuestro correo reception.medellin@selina.comSaludos.

Thank you so much for your comment, we are very sorry about it. I would love to hear more from you and for sure we will be giving your feedback to the team.

Hi dear Aixsha, We are very sorry about what happened, we already gave the feedback to the team. Our rooms doesnt have AC but we are working on it. Regards.

Hello! We really appreciate your feedback, we are working hard every day to improve your experience in Selina Medellín. Your feedback already have a plan action in each related area. We are sorry for the inconvenience caused.We hope to see you here soon, thank you for choosing us!

Hi Jon, We are very sorry that we didn't meet your expectations. We work everyday trying to improve our services. This is the first time I read something about bed bugs, trust me, we are very careful about it. Regards.

Ricki, Thank you so much for respond our review, your comments make us very happy and help us to improve our services. Come back soon!!!

Hello, thank you for sharing your opinion with us. It is awesome to know that you really liked your location and that we connected with you through our atmosphere. We will keep working in order to make it even better for you for the next time, remember our doors are always open for you! Team Selina Medellin