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Crowne Plaza Melbourne, an IHG Hotel

Photo gallery for Crowne Plaza Melbourne, an IHG Hotel

Primary image
Outdoor pool, free pool cabanas, pool loungers
View from room
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Crowne Plaza Melbourne, an IHG Hotel

Crowne Plaza Melbourne, an IHG Hotel

4.5 star property

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
1-5 Spencer Street, Docklands, VIC, 3008

Explore the area

  • Popular LocationMelbourne Convention and Exhibition Centre3 min walk
  • Popular LocationCrown Casino and Entertainment Complex4 min walk
  • Popular LocationBourke Street Mall20 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)24 min drive

Choose dates to view prices

About this area

Melbourne

Crowne Plaza Melbourne, an IHG Hotel is located in Melbourne Central Business District, a neighbourhood in Melbourne, and is in the entertainment district and on a river. DFO South Wharf and Bourke Street Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Royal Botanic Gardens. Enjoy an event or a match at Marvel Stadium, and consider making time for SEA LIFE Melbourneโ€”a top attraction that's not to be missed.
Visit our Melbourne travel guideOpens in a new window
Map

What's nearby

  • Melbourne Convention and Exhibition Centre - 3 min walk
  • Crown Casino and Entertainment Complex - 4 min walk
  • SEA LIFE Melbourne - 5 min walk
  • DFO South Wharf - 11 min walk
  • Bourke Street Mall - 20 min walk

Getting around

  • Spencer Street Station - 8 min walk
  • Flagstaff Station - 18 min walk
  • Melbourne Airport (MEL) - 24 min drive

About this property

Crowne Plaza Melbourne, an IHG Hotel

Luxury Melbourne hotel in Melbourne Central Business District, walk to Crown Casino and Entertainment Complex
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a conference centre are on-site.
Crowne Plaza Melbourne, an IHG Hotel offers 432 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages spoken

Chinese (Mandarin), English, Hindi, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 17 per night; includes in/out privileges)
  • Valet parking on site (surcharge; includes in/out privileges)
  • Off-site parking within 984 ft (AUD 17 per night); discounts available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AMโ€“10:00 AM on weekdays and 7:00 AMโ€“noon on weekends: AUD 38 for adults and AUD 24 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Yugo Restaurant
  • Dive Bar
  • Pow Wow

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Outdoor pool
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • Conference centre
  • Coworking spaces
  • Meeting rooms - 10

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Renovated entire property โ€“ December 2020

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Guest rating 4+
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Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: AUD 38 for adults and AUD 24 for children (approximately)
  • Self-parking fee: AUD 17 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel
Crowne Plaza Melbourne
Crowne Plaza Melbourne, An Ihg
Crowne Plaza Melbourne an IHG Hotel
Crowne Plaza Melbourne, an IHG Hotel Hotel
Crowne Plaza Melbourne, an IHG Hotel Docklands
Crowne Plaza Melbourne, an IHG Hotel Hotel Docklands

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 470 out of 948 reviews
5 - Excellent 50%
Rating 4 - Good. 311 out of 948 reviews
4 - Good 33%
Rating 3 - Okay. 94 out of 948 reviews
3 - Okay 10%
Rating 2 - Poor. 45 out of 948 reviews
2 - Poor 5%
Rating 1 - Terrible. 28 out of 948 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed in a suite - water pressure in the shower was a trickle and no access to on demand TV or movies of any sort. For a 4 star hotel I expected better. Especially staying in the top level room. The room comfort was fabulous and staff very friendly. Concierge ignored my call for a valet pick up of my car though. Also very disappointing. Food quality for breakfast room service was pretty poor as well.
Stayed 1 night in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located and very clean
Stayed 1 night in Jun 2022

4/5 Good

Liked: Cleanliness, staff & service
Pleasant stayLocation great but Very disappointed with booking process Booked a room with 2 beds When we arrived only 1 bed in room
Stayed 1 night in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where all Friendly and helpful
Stayed 3 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities
Simply could not get hot water from the shower, down to a trickle. I wouldn't have expected this from such a property. Other than that, it was a very pleaseant stay on a beautifully appointed room of a nicely renovated place.
Stayed 2 nights in Jun 2022