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Plum Carlton Serviced Apartments

3.0 star property
Hotel with a coffee shop/cafe, a short walk to Melbourne Central

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Photo gallery for Plum Carlton Serviced Apartments

Exterior
Private kitchen
Living area
Reception
Private kitchen

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking available
  • 24/7 front desk
  • Laundry
  • Free WiFi
  • Air conditioning

Room options

View all photos for Superior Apartment

1 bedroom, individually decorated, individually furnished, desk

Superior Apartment

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Mini-fridge
Dishwasher
Flat-screen TV
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Hotel Suite

1 bedroom, individually decorated, individually furnished, desk

Deluxe Hotel Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Apartment

1 bedroom, individually decorated, individually furnished, desk

Deluxe Studio Apartment

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Mini-fridge
Dishwasher
Flat-screen TV
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

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About the area

Map
528 Swanston Street, Carlton, VIC, 3000

What's nearby

  • Queen Victoria Market - 7 min walk - 0.6 km
  • University of Melbourne - 7 min walk - 0.6 km
  • Melbourne Central - 9 min walk - 0.8 km
  • Collins Street - 15 min walk - 1.3 km
  • Crown Casino - 3 min drive - 2.3 km

Getting around

  • Showgrounds Station - 6 min drive
  • Melbourne Central Station - 9 min walk
  • Melbourne Airport (MEL) - 23 min drive

Restaurants

  • ‪Universal Restaurant - ‬5 min walk
  • ‪Mandina kitchen - ‬5 min walk
  • ‪Hareruya Pantry - ‬3 min walk
  • ‪Ini Studio - ‬3 min walk
  • ‪Humble Rays - ‬3 min walk

About this property

Plum Carlton Serviced Apartments

Hotel near University of Melbourne
A short walk from Queen Victoria Market and Melbourne Central, Plum Carlton Serviced Apartments provides a terrace, a coffee shop/cafe and laundry facilities. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Self-parking (surcharge), tour/ticket information and luggage storage
  • Smoke-free property, concierge services and a lift
  • Books and a 24-hour front desk
Room features
All guestrooms are individually furnished, and include comforts such as air conditioning, in addition to amenities such as free WiFi.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with DVD players
  • Electric kettles, heating and daily housekeeping

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (AUD 25 per night)
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe

Things to do

  • Books

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 30.0 per day.
Cots (infant beds) are available for AUD 10 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 300.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10 per day
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property is professionally cleaned

We should mention

Alcohol is not served at this property
Parking height restrictions apply

Property is also known as

Plum Apartments Carlton
Plum Carlton
Plum Carlton Apartments
Plum Carlton Serviced Apartments
Plum Serviced Apartments Carlton
Plum Serviced Carlton
Serviced Apartments Carlton
Plum Carlton Serviced Apartments Melbourne Hotel Melbourne
Plum Carlton Serviced Apartments Apartment
Plum Serviced Apartments Apartment
Plum Serviced Apartments
Plum Carlton Serviced Apartments Hotel
Plum Carlton Serviced Apartments Carlton
Plum Carlton Serviced Apartments Hotel Carlton

Frequently asked questions

Is Plum Carlton Serviced Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Plum Carlton Serviced Apartments?

Self-parking is available for AUD 25 per night. Limited spots are available.

What time is check-in at Plum Carlton Serviced Apartments?

Check-in start time: 2:00 PM; check-in end time: 6:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Plum Carlton Serviced Apartments?

Checkout is at 10 AM. Late check-out is available for a fee.

Where is Plum Carlton Serviced Apartments located?

Located in Carlton, this hotel is within a 10-minute walk of Lygon Street, Melbourne Central and Queen Victoria Market. University of Melbourne and Bourke Street Mall are also within 15 minutes. Melbourne Central Station is 9 minutes by foot and Flagstaff Station is 16 minutes.

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Plum Carlton Serviced Apartments Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 623 reviews
Rating 8 - Good. 263 out of 623 reviews
Rating 6 - Okay. 126 out of 623 reviews
Rating 4 - Poor. 56 out of 623 reviews
Rating 2 - Terrible. 42 out of 623 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10

Good room, comfortable bed, within easy access to dining options.
Stayed 2 nights in Oct 2022

6/10

Close to city, served its purpose for a night stay in city.
Stayed 1 night in Feb 2024

8/10

Perfectly fine and functional.
Stayed 2 nights in Aug 2024

8/10

This property was fine for what we needed. It was completely affordable and well located. It was exactly what I expected for the price.
Stayed 3 nights in Sep 2022

10/10

Very clean and comfortable. Only issue being the tv didn't work and there was no remote for the tv.
Stayed 1 night in Dec 2023

2/10

Misdescribed as serviced apartment. Better described as a smelly rundown student apartment.
Stayed 1 night in Aug 2024

2/10

There where nice under the fridge, disgusting and the dishwasher didn't work, it smelt like it had sat there with water in it for months. Disgusting and not even close to a premium room.
Stayed 2 nights in Oct 2024

4/10

Booked into Carlton where I needed to stay Moved at late notice to north Melbourne Not what I wanted - no staff at this location. Room had terrible smell, air conditioning noisy had to turn off, fridge not working Shower not clean lots of mould
Stayed 1 night in Oct 2024

2/10

No one there for check in room was dirty
Stayed 2 nights in Feb 2024

2/10

Apartment was dirty upon checkin, hair on bathroom walls and kitchen utensils not washed. Smelled horrible too. For a week stay not enough toilet roll provided, the fan extractor for cooking didn’t work and no fan in bathroom so steam and smells from cooking and showering lingered. One window didn’t stay open too as was broken.
Stayed 9 nights in Sep 2024

2/10

Couldn’t check until 4pm without being notified. Staff were rude and unhelpful. Air conditioning didn’t work properly and was noisy. Will never stay here again.
Stayed 1 night in Mar 2024

4/10

Plum was very clean and in a great location. However TV was tiny and didn't work (manager couldn't sort it x 2 - did offer to change my room but was unpacked by then); fridge worked intermittently and had to pull out from under the bench to get it started) and the bed was two singles linked together with a flimsy sheet over the top (didn't cushion the ridges at all).

6/10

Overall dirtiness, not working tv and limited lighting.
Stayed 2 nights in Jan 2024

4/10

They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.
Stayed 2 nights in Jan 2024

4/10

Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.
Stayed 3 nights in Jan 2024

2/10

We tried to stay here for a weekend in one of the serviced apartments, the room we booked "didn't exist anymore" and he room we ended up in was 1/4 of the size, was filthy and had tape holding the shower head together. Staff were not helpful at all, other reviews suggest this is a regular occurance. We left and stayed somewhere else at a huge expense just to get out. Avoid at all costs.
Stayed 4 nights in Mar 2023

6/10

Booked parking but was told it wasn’t available when I got there, because another car had failed to leave so there were no spots! Dishes hadn’t been cleaned from previous booking, and rooms are small and stuffy with no air conditioning, just a big fan, which doesn’t really cool the place down. It’s virtually a step up from a backpackers! Pretty ordinary.

2/10

The place stunk. The hallways and my room all smelt terrible. Apart from a friendly girl at check in the whole experience was bad. Very noisy room. Do not disturb sign on my door but I was continually disturbed. Even after checking out at 10:00 I was called to ask why I was still in the room at 12:00. Staff need more training about Do not Disturb sign and the place needs a deep clean and to be repainted to hide some of the smell.
Stayed 1 night in Feb 2024

2/10

Arrived 5 min before check in only to be told our booking had been cancelled. No email or phone call to inform us before hand. Basically told to ring who we booked with and get them to sort it out. On checking reviews seems to happen regularly. This property over books to make sure all rooms are filled and then on the day cancels bookings.

2/10

They cancelled my accommodation without even 24 hours notice. They have avoided any responsibility of alternative accommodation or refunding my payment that I made 3 months prior to the date. I still do not have a refund and had to find and pay for my own alternative accommodation Absolutely Terrible
Stayed 1 night in Nov 2022

2/10

Well, we booked for 3, but turned up, and there was only 2 beds. Couldnt get hold of the manager, so had to book a hotel across the road for a third. Tried to get a refund for the 3rd person, but nope, not "approved". Apartment had a moldy smell to it when we arrive, we later found out it was the broken dishwasher with dirty stale water in the bottom of it. Then, on Saturday night, another guest cooked up some really stinky shellfish, and the stench hung around to morning. Not a great experience, topped off by getting charged for 3 people, when we could only sleep 2. Oh, and when looking to see if the sofa was a bed, discovered all number of items under the cushion.
Stayed 2 nights in Mar 2024

2/10

Terrible stay. Reception not open during the day. after waiting almost an hour for them to return from lunch break, we got told we could leave our bags...but reception still not open for another 40mins. This was all around 1pm. This closure was not advertised and meant we missed a lot of our australian open tennis session. Then reception closes at 5pm so had to leave tennis early to return to get bags. None of this was communicated in advance, a terrible experience. No apology provided nor anything remotely akin to customer service. Room condition very poor with hair in shower drain. Would not return. Terrible experience.
Stayed 1 night in Jan 2024

2/10

The apartment was quite dirty. Cleaning and changing of bed sheets and towel were done only at my insistence. But the biggest problem is that I never got a refund of the AUD 300 deposit I paid on my arrival. On the day of departure I was told that I would receive the money directly on my credit card, but this never happened. I wrote many emails but never got a reply. I was told on the phone that they would get back to me by email but this never happened. Basically they kept my money without right and without giving any explanation. In legal terms I think it's theft.
Stayed 21 nights in Jan 2023

6/10

Stayed 4 nights in Oct 2024

2/10

Stayed 1 night in Oct 2024