Does Serviced Apartments Melbourne - Empire have a pool?

Yes, this property has an indoor pool.

Is Serviced Apartments Melbourne - Empire pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Serviced Apartments Melbourne - Empire?

Check-in start time: 2 PM; check-in end time: 11 PM. After-hours check-in is not available.

Where is Serviced Apartments Melbourne - Empire located?

Located in Melbourne Central Business District, this apartment building is within a 5-minute walk of Melbourne Central and Queen Victoria Market. Collins Street and Bourke Street Mall are also within 15 minutes. Melbourne Central Station is only a 4-minute walk and Flagstaff Station is 7 minutes.

Serviced Apartments Melbourne - Empire Reviews, Deals & Photos 2025

10/10 Excellent

Verified traveller

23 Nov, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City apartment

The apartment was nice and spacious. Everything worked properly. It's the perfect place if you're staying for more than a week. You have your own little kitchen and the comfort of a separate bedroom and living room.

Stayed 6 nights in Nov 2017

2/10 Terrible

Paul

27 Apr, 2023

Disliked: Cleanliness, amenities, property conditions & facilities, communication

I followed all the protocols to get the keys and got no response from Empire Apartments. After multiple attempts to contact them I ended up having to seek alternate accommodation. I spoke with lastminute.com who were very helpful and got they me a full refund.

Stayed 16 nights in Apr 2023

2/10 Terrible

Adrian

23 Dec, 2021

Disliked: Communication

Host took my security deposit and did not respond, I had to book another property. Do not ever pay any security deposit via bank transfer.

Stayed 7 nights in Dec 2021

2/10 Terrible

Verified traveller

19 Jul, 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Unprofessional and unethical

Stayed 13 nights in Jul 2021

2/10 Terrible

Verified traveller

19 Jul, 2021

Disliked: Amenities, communication

They request a deposit but they do not refund it. Also they advertised the property with wifi but there was no wifi. I think it is bad for Wotif's reputation to have dodgy operators like this on their listings. I left the property on 29/06/21, emailed them on 2/07/21 requesting the refund and got no reply, called on 15/07/21 and spoke to Rae who took my bank details and said that I would be paid within 24 to 48 hours, I then called again today and spoke to Janty. I am not sure if that was his name because when I asked him to spell it he said he couldn't spell it and when I asked to speak to a manager he said there were none. He also said he couldn't do anything to assist with my refund today because the system was down.

Stayed 5 nights in Jun 2021

4/10 Poor

Verified traveller

19 Jul, 2021

Disliked: Cleanliness, property conditions & facilities

Broken dishwasher and microwave. 1 pot with no handles for cooking. Furniture grubby. Apartment stayed in wasn’t the one advertised

Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

7 Jul, 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

There was nothing to like as we got given the wrong key and my family slept in the foyer for the first night. Then were forced to pay $310 for a locksmith to get in the room but couldn't leave as we couldnt lock it. Still waiting on our bond and locksmith refund and i have since discovered this is a scam thats been going for sometime now and Wotif will not help resolve this for me or try to prevent it happening to anyone else

Stayed 10 nights in Jun 2021

6/10 Okay

Verified traveller

6 Jul, 2021

Liked: Amenities

Great location, close to city sites and lots of eateries. The apartment building had a lovely pool that the kids loved using.

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

4 Jul, 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

WORST APARTMENT I HAVE EVER STAYED AT!!! Customer service is non existing. From the broken oven, mattress on the floor for a bed, to a broken bathroom tap and electrical cord running across the kitchen sink to operate the fridge, just to mention a few. This apartment should not be available to hire and I will be putting in a formal complaint and asking for a full refund. This apartment is dangerous and needs some maintenance done ASAP before being available to hire. If they allow these noticeable things not to be kept maintained, what else do they let slide? WILL NEVER STAY AGAIN!!!

Stayed 2 nights in Jul 2021

10/10 Excellent

Beau

4 Jun, 2021

Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

29 May, 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Mouldy kitcken utensils, fire/smoke detector covered in plastic bag. Pubic hairs in the shower. Filthy floors, unit not clean, it looks like it hasn't for a long time. Chipped crokery with limited cutlery for 2 people. Dishwasher full of stinky stagnant water. Not working. Fridge leaks and washing machine floods. No in house service. In the 15 days of stay no return email and calls. Building is good but this owner of this apartment couldn't care as long as you have paid the money then you get the key to unit not fit for humans to stay in. I just wish I could display the photos I took of this unit. It would make you sick in the stomach.

Stayed 15 nights in May 2021

2/10 Terrible

Verified traveller

26 May, 2021

Disliked: Cleanliness, amenities, property conditions & facilities

Apartment was filthy and completely unacceptable. We arrived late in the evening and had no choice but to stay the night. We called the next morning and after complaining they moved us to another apartment at Eporo which was great. No wifi in either apartments however which was frustrating. Would recommend Eporo. Empire apartment had no working fridge, stank of cigarette smoke, gaps in windows made the room freezing, broken bed frame in one room so the mattress was on the floor. There were burn marks on the comforter and sheets and the dining table and they reeked of cigarette smoke. I could go on, but that was the main bit. They stated they fired the cleaner after being notified by us of how bad it was, but how any other guest stayed there without complaining is a mystery. Overall the customer service representative was helpful, and the rest of the stay at Eporo was good.

Stayed 6 nights in May 2021

2/10 Terrible

Verified traveller

25 May, 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

15 May, 2021

Disliked: Cleanliness, amenities, property conditions & facilities

The condition of the property was terrible... there was a fridge in the hallway on a trolley ready to be moved out, a broken television screen on the floor, the bedding was dirty, kitchen tap did not work, the dishwasher was making a beeping sound all night, heavily damaged walls, disgusting shower, old printers and rubbish on the balcony... the list goes on. It was late by the time I checked in so there was no option but to stay here, however it was most definitely the worst hotel/apartment that I have ever stayed in & the pictures online were not even remotely close to what I encountered. Would never recommend.

Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

12 May, 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Condition of apartment was appalling. Walls had patch marks, couch had huge water stain marks, table was wobbly. Furniture looked like it came out of hard rubbish. Comforter layer was too small for bed. No antenna cable or internet on tv making it useless. Stained sheets were the last straw, we left without staying the night.

Stayed 2 nights in May 2021

2/10 Terrible

S B

11 May, 2021

Stayed 6 nights in Apr 2021

4/10 Poor

Verified traveller

3 May, 2021

Disliked: Cleanliness

The apartment was close to shopping and public transport .Right in the centre of the CBD. There was plenty of room for our family of 4. Didn't like: the dishwasher was broken and was full of stagnant water and dirty dishes, the bedding 1 double bed only had a single quilt there we're no covers on the quilts and they were paper thin, A cutting board had been left in the cupboard with mould all over it, and for a family of 4 there was only 2 forks in the cutlery draw. Communication was all but non-existing emails went un-answered and phone calls constantly went to message bank. The Wi-Fi didn't work and the washing machine leaked all over the bathroom floor. Finally there was a plastic bag covering the smoke detector in the living room.

Stayed 5 nights in Apr 2021

2/10 Terrible

Deanne

3 May, 2021

Disliked: Cleanliness, room comfort, communication

A nightmare to deal with & NOT clean

At the very last minute Empire changed my booking to another 1 of their properties at 108 Australia. The operator on the phone was most rude while swearing at me. They were difficult to deal with, the accommodation they sent us to was filthy dirty with hairs in the bed, no cord to the wifi modem and NO pots to cook with.

Stayed 5 nights in Apr 2021

6/10 Okay

Avinash

24 Apr, 2021

Disliked: Cleanliness, communication

Unhygienic Apartment

There was no communication at all. Bed linen was really dirty and stained (refer to pic attached) There were lights bulbs missing (refer attached). No internet provided.

Bed linen has a damp patch in the middle

Stayed 7 nights in Apr 2021

2/10 Terrible

S B

19 Apr, 2021

Disliked: Cleanliness, communication

Not very clean “serviced” apartment

Although the name mentions that it’s a service apartment, there is no service whatsoever. I booked for 7 days but the description tells us that the service would only be provided when booked for more than 7 days. There were not enough toiletries proved for even 2 days. Since there was no communication from the reception, we had to get our own. Also there was no internet provided. The room was not in a very clean condition- there were crumps still in the floor. Please save your money and book elsewhere!!

Stayed 7 nights in Apr 2021

6/10 Okay

Verified traveller

18 Apr, 2021

Liked: Cleanliness

Disliked: Amenities, communication

The property was ok but clearly not loved. The walls had been touched with an in matching paint so it looked scruffy. The furniture was cheap and scruffy. We had no wifi which meant we couldn’t use the tv at all (not even free to air) despite numerous emails, which were never answered and phone calls where they said they would send someone and never did. They changed my hotel on me which I only found out about after receiving an email thanking me for my stay days before we were due to check in. We couldn’t use the amenities because of covid. Car parking cost me a fortune because all my answers I received were very vague. There was only 1 fork and no bowls in the room. Luckily I didn’t pay much otherwise I would have been furious

Stayed 5 nights in Apr 2021

6/10 Okay

Verified traveller

17 Apr, 2021

Disliked: Property conditions & facilities, communication

I found this experience very difficult in regards to communicating when I needed directions. There is no assistance at all when you call the number provided unless you are interested in leaving a message if you want to purchase an apartment I will not be using Wotif again.

Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

15 Apr, 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

DO NOT BOOK THIS APARTMENT. We thought we had booked it for the Easter long weekend but were told on arrival that the apartment had been vandalised by the previous guest and that we would be moved to a alternative apartment with similar specifications. Upon arriving at the alternative apartment, the Eporo, we found the place to be FILTHY with disgarded tissues and band-aid wrappers in drawers, and dark brown and red stains on the carpets in several rooms. When we contacted the apartment owner we found ourselves connected to a booking agent based in South Africa who could not organise cleaning or for any alternative apartment. We have raised this issue with Expedia and are waiting on our refund. DO NOT BOOK HERE. They are using 'bait and switch' tactics to leave you stranded upon arrival.

Stayed 5 nights in Apr 2021

6/10 Okay

Jeff

6 Apr, 2021

Liked: Communication

Disliked: Cleanliness

Not Clean and unsafe

Extremely run down. I think the cleaner is only making the beds. When was the last time the owner saw their property? The walls were a complete mess, pet hair all over the furniture, all surfaces were grimy, and no working smoke alarm with exposed light fittings.. It doesn't even make safety standards. Never again. The only positive was the location, but next time I'll find it elsewhere.

Stayed 4 nights in Mar 2021

2/10 Terrible

Verified traveller

17 Mar, 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

You cancelled my booking at the last minute - not impressed

Stayed 5 nights in Mar 2020

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