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Hi Gordon, Thank you for the review! We are thrilled you had a great visit and hope to welcome you back soon.
10/10 Excellent
Marsha, Richmond
Travelled with partner
23 Apr,2024
Liked: Cleanliness, staff & service
The biggest negative is that the restaurant is only open Thursday-Sunday. The so called grill has meager offerings. We went into town to get dinner.
Marsha
Stayed 1 night in Apr 2024
Response from Carla on 23 Apr,2024
Hi Marsha, Thank you for the review! We have passed along your concerns to the leadership team. We hope to welcome you back soon and you have a great time.
If you have ever been to a decent casino this place will be a disappointment. Table games are ok. Slots are crazy tight. Talked to a few locals that said the slots are well known for being a horrible gamble. A couple of ppl said that the gas stations in the area have a much better pay out. I will never return.
Charles
Stayed 2 nights in Mar 2024
Response from Carla on 25 Mar,2024
Hi Charles, We hope to welcome you back soon and you are a BIG winner!
Room was beautiful. But no dining service M-Th. I was hoping to get a reasonably priced casino prime rib and:1) there was no prime rib on Sun night, and 2) even if there were, it woukd have been $46! Had a pricey lower cost meal, no breakfst options in the morning. Disappointed.
Nancie
Stayed 1 night in Mar 2024
Response from Carla on 15 Mar,2024
Hi, We apologize for the experience. Bridges Dining Company is open Thursday - Sunday for brunch, lunch, and dinner. Also, Riverfront Grill is open Friday - Wednesday for lunch and dinner. We have passed along the concern regarding the prime rib to the Food & Beverage department.
It's a nice hotel but they need to update it or towel rack in the bathroom was falling out of the wall the toilet didn't flush properly there was dirt on the walls where you know they might have scrubbed it but it just needs to be updated other than that it's a very nice hotel just needs updates there was other stuff like you know rust mold it just needs to be updated it needs a little TLC
Paul
Stayed 1 night in Jan 2024
Response from Carla on 30 Jan,2024
Hi, Thank you for letting us know about your experience. I have passed these concerns on to the hotel leadership team to look into and correct them. We hope that you visit us again soon and have a great time.
6/10 Okay
Verified traveller
28 Jan,2024
Liked: Staff & service
Verified traveller
Stayed 1 night in Jan 2024
Response from Carla on 30 Jan,2024
Hi, Thank you for visiting us! We are happy to see you enjoyed the visit and hope to see you again soon.
Harrah’s has really gone downhill and needs complete renovations. The last 3 times I’ve stayed the rooms are dusty and everything is very worn. I will probably chose to stay at another hotel next time.
Mark
Stayed 1 night in Jan 2024
Response from Carla on 25 Jan,2024
Hi, We apologize for the experience and will pass these concerns on to the leadership team. We hope to welcome you back soon and you have a great time.
Clarence at the front desk was very rude and disrespectful. Stood at front desk over 45 minutes waiting to check in with no help. Asked to speak with the manager and Clarence refused to go get him for me. Finally told Clarence to cancel my reservation and he started “go on line and do it yourself”.
After leaving called to speak with the manager and his attitude was no better. Would never stay at this establishment
Rusty
Stayed 1 night in Jan 2024
Response from Carla on 19 Jan,2024
Hi, We apologize for the experience and will correct this concern. We hope to welcome you back soon and you have a great time.
Loved the price. The room was clean. Updated and comfortable. Didnt like lack of open eating options and when staff was told of coffee being out in lobby they could not have cared less.
Kathy
Stayed 1 night in Dec 2023
Response from Carla Fiers on 2 Jan,2024
Hi Kathy, Thank you for the review and we apologize for the experience. I have passed along your concerns to the leadership team and we'll work to correct them. We look forward to seeing you again soon.
Hi, Thank you for staying with us! We can't wait to see you again!
8/10 Good
Lindsey
10 Dec,2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Lindsey
Stayed 3 nights in Dec 2023
Response from Carla on 10 Jan,2024
Hi, Thank you for staying with us! We can't wait to see you again!
8/10 Good
Robert
21 Nov,2023
Liked: Staff & service, room comfort
Good service
Rooms can use a refresh
Robert
Stayed 1 night in Nov 2023
Response from Carla on 21 Nov,2023
Hi, Thank you for the review. We have passed your concerns on to the leadership team and we'll work to correct them. We hope to welcome you back soon and you have a great time.
10/10 Excellent
Jeremy
14 Nov,2023
Jeremy
Stayed 1 night in Nov 2023
Response from Carla on 16 Nov,2023
Hi, Thank you for staying with us! We appreciate the review and can't wait to see you again!
10/10 Excellent
Jeremy
10 Nov,2023
Jeremy
Stayed 1 night in Nov 2023
Response from Carla on 13 Nov,2023
Hi, Thank you for staying with us! We appreciate the review and look forward to seeing you again soon!
No maid service which we weren’t told about when checking in. Some peeling wallpaper in bathroom but Therese a very nice room.
Nancy
Stayed 2 nights in Nov 2023
Response from Carla on 10 Nov,2023
Hi, Thank you for the review. We apologize for the experience and we have passed these concerns on to the hotel leadership team. We hope to welcome you back soon and you have a great time.