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"Amazing "

"We were happy when we arrived until we went to our room. Our room was in a 4th floor and the building didn't have an elevator I asked the supervisor to moved us which they did. After we got to the room and finally rest I realized the room was full of mosquitoes. The hotel needs to do something about those mosquitoes in the room. The very good thing was the quality of food which was absolutely delicious. Miguel at the bar by the beach was Amazing friendly. "

"Property needs a lot improvement and maintenance."

"Love it, we enjoyed every minute of it. Will definitely stay here again. The housekeeper took all the towels as she should, but, didn't replace the hand towels from the restroom. The next day we asked for an extra towel because there was 5 of us and she left us 4. We also asked for a hand towel. When we returned. Still no hand towels but 2 thin face towels. The last evening, she took the dirty towels and didn't replace any. We came back from the beach and we had to go ask for them from the lobby. We didn't let the towels situation get us down. Just sharing so everyone is aware. It happens. "

"The rooms and hallways have a bad smell. "

"Great resort but the entertainment can use some improvement"

"The staff were amazing, always treated us wonderfully. However, there was very limited gluten free options. My meals consisted mainly of fresh fruit, plain salad fixings with no salad dressing that was gluten free, and French fries. We booked the Asian à la cart telling them I was a celiac. All I got was plain white rice and a plain chicken skewer, while the other 7 people of our party got wonderful options. They knew ahead of time that a celiac was going to be there. They cooked everything with soya sauce containing wheat. Even some plain stir fried vegetables would have been a nice addition to my plate. The adult pool was disgustingly dirty. One afternoon a drunk man threw up in the pool and they didn’t evacuate the pool to at least clean up the filth. There was cigar butts around the pool that had been there several days, the pile just kept growing daily. It was very disappointing. The RIU app was great for getting our fridge and coffee stocked. They were there within half an hour. "

"Very nice resort, great food, great beach. The only problem is, do not expect a booking at an à la carte restaurant. The butlers they assign to you to do the bookings tell you every morning that the restaurant is not available. Most likely it's a tactic to keep restaurant bookings down."

"Staff was great, everything else wasn’t. We did not get the room we booked, gym was crowded, pool situation sucked. People go down and put towels on chairs at 7am and then show up around 12-1pm. There are signs that say you can’t leave your stuff unattended for more than 30 min but that’s not enforced. There was construction going on that was loud and annoying while at the pool. Food was ok. Overall just ok. Would not recommend and would not go back. "