Buen día, sr. Atanacio,Muchas gracias por su estancia, apreciamos su preferencia y esperamos tenerlo de vuelta muy pronto.¡Excelente día!-Derek Del Castillo, Guest Relations

Buen día, sr. Adrián,Agradecemos que se haya contactado con nosotros, sus comentarios son primordiales para nuestros seguimientos internos y externos con el aeropuerto.Lamentamos que haya experimentado una estancia inadecuada, es importante hacerle saber que ya se está revisando el caso de los elevadores con el aeropuerto y del desagüe con el gobierno federal, pues nos afecta en la calidad de la estncia que ofecemos. Así mismo, cabe resaltar que los señalamientos en la zona federal aeroportuaria, caen en responsabilidad de la administración de la misma. Sin más que decir, le ofrezco una disculpa por los incidentes.-Derek Del Castillo, Guest Relations

Buen día, srita. Gabriela,Agradezco que haya destinado tiempo para responder esta encuesta, me da gusto leer que estuvo contenta con nuestro servicio. Esperamos tenerla de vuelta, muy pronto.-Derek Del Castillo, Guest Relations

Buen día, srita. Catalina,Agradecemos que haya tomado parte de su importante tiempo para responder esta encuesta de calidad, me agrada entender que tuvo una experiencia agradable con nosotros.Esperamos su visita y la de su familia, nuevamente. ¡Saludos!-Derek Del Castillo, Guest Relations

Good afternoon, Mr. Joseph,Thank you for taking the time to respond this feedback. I appreciate your preference!I offer you an apology about the noise presented during your accommodation with us; in the hotel we do not have maintenance exercises during the night because we want to offer you a relaxing and comfortable stay with us; in this case, there were the airport personnel who worked during the night, and we are so sorry about that. In this situation you could request a room change and my co-workers are well trained to make it real. In other chance, we also can look for the noise origin and mitigate it. Sincerely, so sorry about it.-Derek Del Castillo, Guest Relations

Good morning, Mr. Steven,I appreciate that you took your time to respond this feedback. Your opinion is important for us, because we use it to recognize our opportunity areas and work in them. I am so sorry for the unfruitful experience that you had. Please, feel you free to share more information about that to the official channel to verify the result that we can offer you.Thank you and best regards,-Derek Del Castillo, Guest Relations

Good morning, Miss Patrice,Thank you so much for your preference, I am very happy to know that you enjoyed your stay with us and we assist you as you deserved! We hope to have you again with us!-Derek Del Castillo, Guest Relations

Buen día, sr. Guillermo,Apreciamos su amable comentario y agradecemos que nos haya elegido para su estadía en la Ciudad de México. Esperamos tenerlo de vuelta muy pronto, saludos cordiales.-Derek Del Castillo, Guest Relations

Good morning, Miss Lindsay,Thank you so much for takin the time to respond this feedback; your kind comments will help us to work in our opportunity areas!Best regards,-Derek Del Castillo, Guest Relations

Good morning, Miss Marie-Lynne,Thank you so much for your feedback, we are happy that you choose us for your stay!It is nice to know that you experiment a nice experience with us. We are so sorry about the noises during the night, we are going to increase the vigilance in the corridors with the finality of search the maximum relaxing time for you.Warm regards,-Derek Del Castillo, Guest Relations

Good morning, Mr. Ralph,Thank you so much for your preference; I appreciate your time to answer this feedback!Warm regards!-Derek Del Castillo, Guest Relations

Good morning, Miss Diana,Your comments are very important for us, we appreciate them!We are happy that you enjoyed your accommodation with us, this is the experience we want our guests to enjoy.Warm regards,-Derek Del Castillo, Guest Relations

Good day, dear Keita!Your opinion and kind comments are valuable for us, that let us know what we are doing well and what need the necessity of improvement. We appreciate your preference!-Derek Del Castillo, Guest Relations

Good day, Miss Denia,Thank you so much for taking the time to respond this feedback! Your kind words will help us to recognize what we are doing correctly and what are our opportunity areas!We are going to share this amazing opinion with our Front Desk team and recognize their great labor!I appreciate that you enjoyed our decorations, the porpoise of this decoration is to create a relaxing and comfortable atmosphere for our valuable guests!We hope to have you and you family back, again very soon!-Derek Del Castillo, Guest Relations

Hello Miss Aurora!Thank you so much for your opinion; we appreciate that you choose us for your reservation!Our Housekeeping Department are happy to hear that you recognize their labor, we appreciate your kind comment!Warm regards,-Derek Del Castillo, Guest Relations Manager

Good morning, Miss Andrea,We appreciate that you enjoyed the hospitality, cleanliness and service that internationally distinguish the Hilton brand!We are looking forward to welcoming you back!-Derek Del Castillo, Guest Relations Manager

Good morning, Miss Annie,First of all, I would like to thank you for choosing Hilton Mexico City Airport and for taking a moment to address this concern. I am sorry to hear that we failed to provide you with a positive experience, and I offer you my honest apologies for not resolving this in the moment where we received the report.Sincerely,

Good day, Mr. Leonel,We appreciate that you took your time to respond this feedback, thank you!We are happy for your kind comments!

Good morning, Mr. Franz,Thank you so much for choosing our property for your stay, we appreciate your preference and loyalty!We are very sorry for the inconveniences that you experiment in your last stay at the Hotel, thats not the standard that we want to share with you. Step by step, we are renovating our sheets and towels inventory, so, in a few days all our rooms will have the new clothes.Again, we offer you an apology; also, we invite you to reconsider return with us and create a new and better experience than the last one.Sincerely,-Derek Del Castillo, Guest Relations Manager

Good morning, Miss Baris,Thank you so much for your score, it seems that you had a great experience at the Hotel!We appreciate your loyalty; please, youre more thatn welcome to return with us and create more experience!!!

Buenas tardes, Sr. Miguel,En nombre del personal de Recepción, por favor le pedimos que acepte una sincera disculpa. Nuestra prioridad es que los huéspedes se sientan más que atendidos y apoyados por el personal, le aseguro que la información que nos proporcionó por este medio nos servirá para darle seguimiento a su discrepancia y solucionarla, además de evitar que se sucite nuevamente. Sin más que agregar, le pido de nueva cuenta una disculpa y le aseguro que no volverá a ocurrir. Así mismo, me gustaría reconocer su preferencia y lealtad, por lo que también le quiero agradecer y reconocer por ello.Reciba un cordial y respetuoso saludo por parte del equipo Hilton Aeropuerto.

Hello Mr. Steven,We appreciated that you choose our property for your stay and that you enjoyed the amenities we provided you!We hope to have you back again soon!

Hello Mr. Francesco,Thank you so much for your kind comments; we appreciate that you considered our Hotel for your stay!Please, have an excellent day!

Hello Julie,Thank you for taking a moment to review your recent stay at Hilton Mexico City Airport. I am glad to hear that you had a great experience overall and enjoyed our friendly service and the cleanliness of our room. For us, it has been a pleasure to host you and we will be delighted to welcome you back soon. Please, do not hesitate to contact us in case that you have any special requests, and we will happily take care of it.Sincerely,Jazmín CalzadaFront Office Manager

Hello Mr. Mark,We offer you an apology and we appreciate that you considerate our hotel for your stay. We have checked in our system and it seems to us that his arrival was in the early hours of the morning (as well as the creation of his reservation), at that time our system is in audit and closing the day, so my colleagues could not give him access. Expedia is not located at the property, so even if you see rooms in stock and available, we cannot give you access, due to the system process. If you make the reservation one day in advance, we may consider giving you a room in a timely manner.We appreciate your understanding!

Hello Mr. Alistair,We appreciate that you took your time to write us; were so sorry for the inconveniences in your last stay. Were located inside the airport, at Terminal 1, inside the building are pharmacies and special sleep stores, where you can get earplugs. The good news is that we have not connected rooms, too, and our front desk personnel will be happy to assist with your room change during your check-in!We invite you to create a better experience with us!

Hello Jacob,Thank you for staying at Hilton Mexico City Airport, and for taking a moment to review your experience. I am glad to hear that you had a great stay and enjoyed our location right in the airport. Your feedback is very valuable for us and we hope to welcome you back to share our light & warmth of hospitality.Sincerely,Jazmín CalzadaFront Office Manager

Dear Christina,Thank you for choosing Hilton Mexico City Airport, and for taking a couple minutes to share your feedback with us.I am glad to hear that you had a good experience and enjoyed our quiet and comfortable facilites, as well as the breakfast offer. I have taken notes about the shower drain and shared it with our maintenance team, in order to look into this and fix it immediately.Your feedback is very valuable, and we are constantly looking for options to make it easier for our guests to locate us inside the airport. Your comments are more than welcome in order to ensure this.We hope to welcome you back soon, please, if there is anything that you require assistance with, do not hesitate to let us know and we will happily take care of it.Sincerely,Jazmín CalzadaFront Office Manager

Hello Hendrikus,Thank you for taking a moment to review your recent experience with us.I am deeply sorry to hear that we failed to provide you a positive experience, and I would like to have the opportunity to look into this.Please, is it possible that you can send us a message with more details about what happened? Your feedback is extremely important for us, in order to keep improving our service. Rest assured, we will take your comments very seriously and make the appropriate corrections to improve your future visits. I will be very attentive to hear back from you.Sincerely,Jazmín CalzadaFront Office Manager

Hello Michael,Thank you for being our guest, and for taking the time to share your valuable feedback with us. Although I am glad to hear that our staff service was of your liking, I am sorry that we fell short in some other areas, and that we failed to provide you a positive experience.I offer you a sincere apology for the lack of cleanliness and maintenance in your room. I have shared this with our maintenance and cleaning teams, in order to look into this and take the appropriate measures to ensure that our rooms are in perfect conditions before our guests arrival. Your feedback is enlightening and allows us to make it right for your future visits. Please, do not hesitate to contact us in case that you have any special requests, and I will happily take care of it.Sincerely,Jazmín CalzadaFront Office Manager

Hello Mr. Robert!We have heating system in our rooms and extra blankets for your comfort!We hope to have you back very soon; thank you for your score!

Hello Mr. Ciro,Thank you for choosing us as your first option for staying at the Mexico City Airport.We are very thankful for your score!

Good afternoon, Mr. Navchaiten,Thank you so much for your preference, we hope that the experience that you had in our property, has been to your liking!We hope to have you back again, soon!

Buenas tardes, Sr. Juan,Estamos muy felices de que haya elegido nuestra propiedad para su descanso y lo esperamos de vuelta con nosotros muy pronto.¡Mejores deseos, por parte de todo el equipo de Hilton Mexico City Airport!

Good day, Mr. José,We recognize that our location is a fundamental part of our strengths, were really happy that you enjoyed it; your rest and comfort are our priorities. Best regards!

Buenas tardes, Srita. Yasmín,Agradecemos su opinión y calificación en esta plataforma; de igual forma, la invitamos una vez más a nuestra propiedad para mejorar su experiencia con nosotros.Saludos cordiales por parte de todo el equipo Hilton.

Hello Gilles,Thank you for choosing Hilton Mexico City Airport, and for taking a moment to share your feedback with us. I am sorry to hear that we failed to provide you a positive experience, and I offer you my apologies for the inconveniences with the noise in the hall. I have shared this with our maintenance team, in order to look into this and make the appropriate corrections to prevent this. Your feedback is extremely valuable in order for us to keep improving your experience. We hope that you give us the opportunity to welcome you back in the future and make it right. Please, do not hesitate to let us know if you require any assistance and we will gladly help you.Sincerely,Jazmín CalzadaFront Office Manager

Good evening, Mr. Ralph,We are so sorry with your inconvenient. We are located at Mexico Citys International Airport, Terminal 1, Gate 8, 3rd floor and there are two options to come here, from Terminal 2; the Skytrain between terminals that departs at Gate 8, T2 and Gate 6, T1 and the red bus, it departs from T2 at the Ground Level, Gate 4 and arrives at Gate 7, T1. We hope this information helps you in your next trip to Mexico City and in your arrival at the hotel. We appreciate your preference, we hope to have you back soon!

Good evening, Mr. David,We appreciate that you took your time writing your opinion and that you enjoyed your steady with us. Well make the corrections with the Maintenance area and we hope that in your next visit, you will be more confortable!

Hello, Miss Aida!Thank you for choosing us, we appreciate your preference!

Hola Katty,Gracias por elegir Hilton Mexico City Airport y por tomarse el valioso tiempo de compartirnos sus comentarios. Me alegra saber que tuvo una excelente experiencia. Sus comentarios son muy valiosos para nosotros, no dude en enviarnos un mensaje si desea brindarnos más información o tiene alguna petición para sus próximas visitas. Estamos a sus órdenes.Sinceramente,Jazmin CalzadaGerente de Calidad

Estimado Jared,Gracias por elegir Hilton Mexico City Airport. Nos alegra saber que tuvo una experiencia excelente. Su opinión es sumamente valiosa para nosotros. Esperamos nos brinde la oportunidad de recibirlo pronto nuevamente y compartir con usted la luz y la calidez de nuestra hospitalidad.Sinceramente,Jazmin CalzadaGerente de Calidad

Hello Pablo,Thank you for being our guest, and for taking a moment to share your very valuable feedback with us. I am sorry to hear that we failed to completely meet your expectations, and I offer you my honest apologies for the inconveniences with the noise and the comfort of the mattress in your room. I have taken notes about this and shared it with our executive team, in order to look into this, and make sure that we provide a resolution to improve our guests experience. We hope to have the opportunity to welcome you back in the future and provide you a much more pleasant stay. Please, do not hesitate to send us a message if you have any questions or need any further assistance.Sincerely,Jazmín CalzadaQuality Assurance Manager

Dear Ciro,Thank you for staying at Hilton Mexico City Airport. I am glad to hear that you had a great experience. For us, it has been a pleasure to host you and we will be delighted to welcome you back anytime.Sincerely,Jazmín CalzadaQuality Assurance Manager

Estimado Oscar,Gracias por tomarse el tiempo de evaluar su reciente estadía en Hilton Mexico City Airport. Me alegra saber que todo fue de su agrado. Regrese pronto, estaremos felices de atenderlo nuevamente.Sinceramente,Jazmin CalzadaGerente de Calidad

Hello Jason,Thank you for staying at Hilton Mexico City Airport. I am sorry to hear that we failed to meet your expectations, and I would like to have the opportunity to look into this further. Please, if you wish to share more details about your experience with us, could you send us a message through Hotels.com and we will happily assist you?Looking forward to hearing back from you soon.Sincerely,Jazmín CalzadaQuality Assurance Manager

Dear Robert,Thank you for being our guest, and for taking a moment to share your valuable feedback with us.I am sorry that we failed to meet your expectations, and that the shuttle service was not efficient for you. Your opinion is very valuable and allows us to keep improving our service. We hope to welcome you in the future.Sincerely,Jazmín CalzadaQuality Assurance Manager

Hola Jose,Gracias por elegir Hilton Mexico City Airport, nos alegra saber que tuvo una excelente estadía. Su opinión es sumamente valiosa para nosotros y nos ayuda a seguir brindando un servicio inmejorable. Por favor, no dude en hacernos saber cualquier petición para sus próximas estadías y con gusto le daremos seguimiento. Vuelva pronto!Sinceramente,Jazmin CalzadaGerente de Calidad

Good morning, Miss Margarte,We appreciate that you enjoyed your steady at the Hotel, thank you for your 5 stars rate!

Estimado David,Gracias por ser nuestro huésped. Me alegra mucho saber que tuvo una estadía excelente. Esperamos tener el placer de recibirlo pronto nuevamente. Estamos a sus órdenes.Sinceramente,Jazmin CalzadaGerente de Calidad