Courtyard

Reviews of Hotel Casa González

3 out of 5
Hotel Casa González
Rio Sena 69, Col. Cuauhtemoc, Mexico City, CDMX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 193 out of 324 reviews" "
Rating 8 - Good. 96 out of 324 reviews" "
Rating 6 - Okay. 19 out of 324 reviews" "
Rating 4 - Poor. 10 out of 324 reviews" "
Rating 2 - Terrible. 6 out of 324 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

NELDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the garden spaces, loved the area, very clean. Did not like the door to the restroom, it opens into the restroom, and there was not enough space in there.
Stayed 3 nights in Mar 2024
Response from Jorge on 27 Mar,2024
We're delighted to hear that the beauty of our garden spaces and the cleanliness of our hotel have met your expectations and contributed to your 5-star experience with us at Hotel Casa Gonzalez.Your feedback regarding the restroom door is greatly appreciated. We are constantly looking for ways to improve our guest experience and your input is invaluable. Please know that we have plans to remodel the restroom you menton next week.Should you return, which we hope you do, you'll be welcomed back to an environment that's even more attentive to your needs. Until then, if there's anything more, we can do for you, please don't hesitate to reach out.

10/10 Excellent

Fredda

Stayed 5 nights in Mar 2024
Response from Francisco on 8 Apr,2024
Thank you for the top rating on Expedia! We're thrilled to see that you had a five-star experience at Hotel Casa Gonzalez. Your succinct review speaks volumes and we're truly grateful for guests like you who appreciate our dedication to service excellence.We would be delighted to welcome you back on your next visit; perhaps you’ll have a chance to share more about what made your stay special. Wishing you safe travels until then!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and property
Stayed 5 nights in Mar 2024
Response from Francisco on 19 Mar,2024
We are thrilled to hear that you enjoyed your time at Hotel Casa Gonzalez! Thank you for taking a moment to share your experience. It's wonderful to know that our property met your expectations.We look forward to the opportunity to welcome you back to our hotel in the future.

10/10 Excellent

Wilfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! An oasis in a very busy city!' Great breakfasts , wonderful clientele to chat with
Stayed 4 nights in Feb 2024
Response from Jorge on 5 Mar,2024
Thank you for your glowing review and for giving us a perfect score! We're elated to hear that you found Hotel Casa Gonzalez to be an oasis in the hustle and bustle of the city. Our staff will be thrilled to know that their efforts to create a welcoming and friendly environment have not gone unnoticed.We're also delighted that you enjoyed our breakfast offerings and had pleasant interactions with our other guests. The sense of community we foster among our clientele is something we take great pride in.Your praise is a wonderful affirmation for us and we look forward to the opportunity of hosting you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2024
Response from Jorge on 27 Feb,2024
Thank you for choosing Hotel Casa Gonzalez for your stay and for your perfect rating on Expedia. We're so pleased to hear that you had a great stay with us!It was our pleasure to host you and we sincerely hope that every aspect of your time at our hotel was memorable. We would be delighted to welcome you back on your next trip and ensure another wonderful experience.

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Mex City, extremely clean, great service.
Response from Jorge on 27 Feb,2024
Thank you for sharing such a glowing review following your stay with us at Hotel Casa Gonzalez. We are thrilled to know that you found our hotel to be an excellent place to stay in Mexico City and that our commitment to cleanliness and service met your expectations.We strive to provide our guests with an outstanding experience, and it's heartening to receive such positive feedback. We look forward to the opportunity to welcome you back in the near future for another great stay.

10/10 Excellent

Lucille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La cour est magnifique, lit très confortable, grande chambre,
Stayed 6 nights in Feb 2024
Response from Francisco on 25 Feb,2024
Nous sommes infiniment reconnaissants pour votre évaluation et vos gentils mots sur Expedia. Savoir que vous avez trouvé la cour de l'hôtel magnifique et votre chambre grande et confortable nous remplit de joie. Nous nous efforçons toujours d'offrir des espaces qui allient confort et beauté, pour que chaque séjour soit une expérience mémorable.Nous espérons avoir le plaisir de vous accueillir à nouveau a l Hotel Casa Gonzalez pour une autre expérience exceptionnelle.

10/10 Excellent

Ken

Stayed 3 nights in Feb 2024
Response from Jorge on 20 Mar,2024
We're delighted to see the perfect score you've shared with us on Expedia! While words may not have accompanied your rating, the gesture speaks volumes, and we're truly grateful for your high praise.Your satisfaction is our greatest reward, and we hope you left Hotel Casa Gonzalez with lasting memories.We eagerly await the opportunity to welcome you back; until then, we wish you safe travels and joyful experiences wherever you go.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Jorge on 20 Mar,2024
We're absolutely thrilled to see your 5-star rating on Expedia! Thank you for taking the time to share your satisfaction with our hotel. Every guest's feedback is a brushstroke in the portrait of our hotel's story, and yours adds a lovely hue.We'd be over the moon if you decide to visit us again. Remember, the vibrant streets of our neighborhood and the tranquil comfort of Hotel Casa Gonzalez will be here, waiting for your return.Until then, we wish you all the best on your travels!

10/10 Excellent

Ernesto

Business traveller
Liked: Cleanliness, staff & service, room comfort
Excelente localización
Buen lugar, con buenas instalaciones. Cerca del hotel quedan muchas tiendas y restaurantes por lo cual es facil caminar por el area.
Stayed 1 night in Jan 2024
Response from Francisco López on 2 Feb,2024
¡Nos complace enormemente recibir una puntuación perfecta de su parte! Nos llena de orgullo saber que encontró nuestras instalaciones a la altura de sus expectativas y que la ubicación del Hotel Casa González contribuyó a una experiencia sin contratiempos durante su estancia, permitiéndole explorar cómodamente las tiendas y restaurantes cercanos.Nuestro equipo se esfuerza día a día por mantener un ambiente acogedor y práctico para que nuestros huéspedes puedan tanto disfrutar de las comodidades del hotel como del vibrante entorno que nos rodea.Esperamos tener el placer de recibirlo nuevamente en su próxima visita a la ciudad. Será un honor volver a ser su elección y asegurarnos de que cada estancia sea memorable.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice quiet "Mexican"hotel in an area away from the Centro, but close to the Bosque and Museum of Anthropology. Very comfortable bed. Lots of great restaurants in the area and Metro station is a short walk away. Uber is great and very reasonable and convenient. Staff are very helpful and pleasant to deal with. We enjoyed our stay.
Stayed 7 nights in Jan 2024
Response from Francisco on 11 Jan,2024
Thank you for taking the time to share your experience at Hotel Casa Gonzalez. We're delighted to hear that you appreciated the peaceful ambiance of our "Mexican" hotel and its convenient location near the Parque de Chapultepec and Museum of Anthropology. It's wonderful to know that our comfortable beds contributed to your enjoyable stay.We are also glad that the surrounding dining options and the accessibility of the Metro station added to the convenience of your visit, and that the availability of Uber services met your expectations for easy transportation.Our staff will be especially pleased to learn that their efforts to be helpful and pleasant made a positive impact on your stay. We're committed to providing a friendly and welcoming environment, and it's heartening to hear we succeeded with you.Thank you for choosing Hotel Casa Gonzalez. We enjoyed hosting you and look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
It is always a pleasure to stay at Hotel Casa Gonzalez. The staff, gardens, rooms, and location are wonderful. Whenever I am in Mexico City, I stay here; I don't even consider other hotels.
Stayed 4 nights in Jan 2024
Response from Jorge on 10 Jan,2024
Thank you for sharing your wonderful experience at Hotel Casa Gonzalez with the Expedia community. We are truly honored to be your hotel of choice when visiting Mexico City. Our team is delighted to hear that you enjoy our gardens, rooms, and location every time you stay with us. Your loyalty and your decision to not consider other hotels is the highest compliment we could receive. We look forward to welcoming you back soon and hope to continue making your stay memorable each and every time.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been staying at the CG over many years, and the welcome is always warm and the check-in easy. When you enter this special place, you feel you've escaped from the hustle and bustle of the big city. The garden is lovely. The restaurant is pleasant with delicious options for breakfast. The price of the rooms is moderate, and the location, just a few blocks from the Angel de la Independencia is excellent.
Stayed 1 night in Jan 2024
Response from Jorge on 10 Jan,2024
It is truly heartwarming to hear from our long-time guests, and we can't thank you enough for your continuous loyalty to Hotel Casa Gonzalez. Your kind words about the warmth of our welcome, the ease of check-in, and the tranquility of our garden are much appreciated.We are delighted to know that our restaurant has consistently provided you with delicious breakfast options and that our location continues to add convenience and value to your stay in Mexico City, especially with the iconic Angel de la Independencia just a short walk away.Thank you for taking the time to share your experience on Expedia. Your feedback is invaluable to us and has been shared with our staff, who are equally pleased to contribute to your enjoyable stays.We look forward to many more years of serving you and hope that each visit to CG remains a peaceful retreat from the bustling city life.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We sought a quiet and safe space in our visit to the city, and this hotel was the perfect refuge from the bustling city life. The space exudes a calmness and echoes traditional life in little towns in the countryside. The service was impeccable, the staff was warm and professional, and the location was perfectly situated to iconic attractions and various dining options.
Stayed 3 nights in Nov 2023
Response from Francisco on 5 Dec,2023
Thank you for your wonderful review and for choosing Hotel Casa Gonzalez for your city retreat. We are delighted to know that our hotel provided the quiet and safe haven you were looking for, and that the ambiance resonated with the tranquility of the countryside for you.Hearing that you found our service impeccable and our staff warm and professional is truly heartening; it’s what we strive for every day. We're also glad that the location served you well in exploring the iconic attractions and enjoying the variety of dining options nearby.We're grateful for your appreciation and look forward to offering you the same warmth and calm on your next visit.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent small hotel with pretty gardens to relax in and a friendly staff who will go out of their way to answer questions and provide help. Breakfast in the appealing dining room is copious, with a broad variety of choices. The dining room is also open for dinner, an attractive option after a day of sightseeing. The only drawback is its distance from the center of town--an hour by cab or Uber in heavy traffic. Despite that, I'd go there again in a heartbeat/
Stayed 6 nights in Nov 2023
Response from Francisco on 12 Nov,2023
Thank you for choosing Hotel Casa Gonzalez and for sharing your wonderful experience with us on Expedia. We are delighted to hear that you enjoyed our beautiful gardens, the friendly service of our staff, and the delicious options available for breakfast and dinner in our dining room. Your kind words truly mean a lot to us.We understand your concern regarding the distance from the city center. While we are just over a mile away from downtown, we agree that traffic can sometimes be a challenge. For future visits, we recommend exploring the convenience of the nearby Metrobus stops, or the underground, which offer a great alternative to navigate through the city and avoid traffic congestion.It's heartening to know that despite the distance, you would choose to stay with us again. We look forward to welcoming you back to Hotel Casa Gonzalez, your serene oasis in the bustling heart of Mexico City.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, will stay there again
Stayed 3 nights in Oct 2023
Response from Francisco on 1 Nov,2023
Thank you for your positive review on Expedia! We are thrilled to hear that you had a great experience at **Hotel Casa Gonzalez** and that you would choose to stay with us again. Our team works hard to provide a welcoming and comfortable environment for all our guests, and we are delighted to know that we met your expectations. We strive to create a home away from home for our guests, and it is always rewarding to hear when we have succeeded. We look forward to welcoming you back on your next visit and providing you with another exceptional stay. Safe travels and see you soon!

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with a very cozy vibe. The rooms are spacious and clean. Close to public transportation and tons of options for food. The staff is friendly and the location is perfect! We will definitely stay here again!
Response from Francisco on 10 Sept,2023
We are filled with joy to know that your experience at Hotel Casa González was exceptional and that you rated us 5 out of 5. We deeply appreciate your kind words about the comfort and cleanliness of our rooms, the strategic location close to transportation and dining options, and the warmth of our staff. At Hotel Casa González, we strive to provide excellent service and create an environment that feels like a "home away from home". We are proud to know that we achieved this goal during your stay.We are pleased that you enjoyed the proximity to the main tourist attractions and the authentic Mexican hospitality that we strive to offer to each of our guests. Our commitment is always to highlight and promote the kindness and positive values of our hotel, and your comments motivate us to continue improving day by day.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Francisco on 25 Jul,2023
Thank you for taking the time to rate Hotel Casa Gonzalez with a perfect score of 5 out of 5. Even though you didn't leave a written review, your high rating speaks volumes to us.We are truly delighted to know that you had a wonderful experience during your stay. Our team is dedicated to ensuring that our guests have a memorable and comfortable stay, and it's heartening to see that we met your expectations.We hope to have the pleasure of welcoming you back to Hotel Casa Gonzalez in the near future. Your satisfaction is our greatest reward and motivation to continue providing exceptional service.

10/10 Excellent

Concepcion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected treasure!
Great location with wonderful staff. Hotel was very clean. Highly recommend this hotel.
Stayed 5 nights in Jun 2023
Response from Francisco on 8 Jul,2023
Thank you so much for your glowing review and for awarding us a perfect score of ten out of ten stars. We are thrilled to hear that you found Hotel Casa Gonzalez to be an "unexpected treasure"!We are delighted to know that our location met your needs and that our staff made a positive impression on you. We take pride in our team's dedication to providing excellent service. Your comments about the cleanliness of our hotel are also greatly appreciated, as we strive to maintain a high standard of cleanliness for all our guests.Your recommendation means a lot to us. It is the highest compliment we can receive, and it motivates us to continue improving and delivering a top-notch experience for all our guests.We look forward to welcoming you back to Hotel Casa Gonzalez on your next visit.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been staying at Casa González for decades, whenever I was traveling to Mexico for pleasure. It just keeps getting better, and this trip was no exception!
Stayed 6 nights in Jun 2023
Response from Jorge on 7 Jul,2023
Thank you so much for your wonderful review and for awarding us a five-star rating. We are delighted to have you stay with us over so many years. It is heartwarming to know that you feel the hotel keeps getting better. Your continued patronage is deeply valued. We look forward to welcoming you back to Hotel Casa Gonzalez for many more years to come.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at Casa González. The room was comfy and clean, the courtyard was green and inviting, and the staff was friendly and helpful. I especially appreciate that the hotel wants to minimize plastic trash. (They gladly refilled my 20L water container.) It's close to a lively section of the city but far enough away that it's quiet at night. There's a couple of good bakeries nearby, too (Pan Tastica and Trigali). I wish it was closer to a subway station but Insurgentes is not too far away, even with luggage.
Stayed 3 nights in Jun 2023
Response from Francisco on 22 Jun,2023
Thank you so much for your kind review and for giving us the highest rating. We are delighted to hear that you enjoyed your stay at Hotel Casa Gonzalez.We are pleased to know that you found our rooms comfortable and clean, and that our green and inviting courtyard added to your experience. Our staff strives to be friendly and helpful, so it's wonderful to hear that you appreciated their efforts. I also want to note that we have a recycling program for plastics, glass, metal, and paper. We are committed to minimizing plastic waste, and we're glad that you noticed and appreciated this aspect of our service. We're always happy to help our guests in any way we can, including refilling large water containers.We're glad that you enjoyed our location, close to a lively part of the city yet quiet at night. We're also pleased to hear that you found some good bakeries nearby. We understand your wish for a closer subway station, and we're glad that you found Insurgentes manageable, even with luggage.We hope to have the pleasure of welcoming you back to Hotel Casa Gonzalez in the future.

8/10 Good

Laura, Honolulu

Travelled with group
Liked: Cleanliness, staff & service
Had a great stay here, would definitely come back. A few critiques, like the wooden floor slats came off the ground in a couple of places, and the shower water pressure wasn’t as strong as it might be, but overall a very pleasant experience. ¡Gracias!
Stayed 7 nights in Apr 2023
Response from Francisco on 9 May,2023
Thank you for your stay at Hotel Casa Gonzalez! We're thrilled to hear that you had a great experience overall and that you're considering coming back. We appreciate your feedback about the wooden floor slats and the shower water pressure, and we'll look into it. We hope to welcome you back soon!

8/10 Good

Brian

Stayed 5 nights in Apr 2023
Response from Francisco on 22 May,2023
Thank you for taking the time to leave a review of Hotel Casa Gonzalez. We appreciate your feedback and are glad your overall experience with us was positive. We strive to provide the best possible service to all our customers, and your feedback helps us in our continuous efforts to improve.We look forward to serving you even better in the future.

10/10 Excellent

Benjamin, new york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint is the best descriptive. Initial room a little small, but the team switched us to another larger room with no fuss at all. Very accommodating and kind staff.
Stayed 7 nights in Apr 2023
Response from Francisco on 30 Apr,2023
Thank you so much for your lovely review! We're glad you found Hotel Casa Gonzalez quaint, and our staff was accommodating. Hope you had a fantastic stay overall. Come back and see us again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2023
Response from Francisco on 30 Apr,2023
¡Muchas gracias por tu increíble reseña! ¡Nos alegra que hayas disfrutado de tu estancia en Hotel Casa Gonzalez! Obtener una calificación perfecta de diez sobre diez nos hace sentir como estrellas de cine. Estamos encantados de haber hecho de tu estadía una experiencia memorable. ¡Esperamos verte nuevamente pronto para seguir brindándote momentos inolvidables en nuestro hotel! ¡Saludos y gracias nuevamente por tu apoyo!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the ambience, lovely courtyards, peacefulness and breakfasts.
Stayed 5 nights in Apr 2023
Response from Francisco on 10 Apr,2023
Thank you for taking the time to share your wonderful experience at Hotel Casa Gonzalez. I am thrilled you loved the ambiance, lovely courtyards, peaceful atmosphere, and delicious breakfasts.At Hotel Casa Gonzalez, we pride ourselves on providing a unique and serene environment for our guests to relax and unwind. Our team works diligently to maintain beautiful surroundings and a warm and welcoming atmosphere. We are pleased that we successfully created a memorable experience for you.Your kind words are appreciated and will be shared with our dedicated staff, who always strive to provide the best possible service. We hope to welcome you back to Hotel Casa Gonzalez in the near future for another enjoyable stay.

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service
Casa Gonzalez is an oasis in busy Mexico City! The decor and furnishings reflect its 100 year history. The staff is friendly and accommodating. The location close to the U.S. Embassy and Angel of Independence monument means you are never more than 15 minutes by Uber to all the important sights. The on-site restaurant offers homey service with both delicious Mexican and American options. The patios are beautiful with numerous tranquil sitting areas. We were pleased with the generosity that we could remain on the property after checkout until our departure. We will definitely return to this charming hotel!
Stayed 1 night in Apr 2023
Response from Francisco on 8 Apr,2023
Thank you so much for taking the time to share your experience at Hotel Casa Gonzalez. We are thrilled to hear that you found our hotel to be an oasis in the bustling heart of Mexico City. The original house was built in 1920 and started as a guest house in 1930.We truly appreciate your kind words and are excited to welcome you back to Hotel Casa Gonzalez in the near future. Thank you again for staying with us and sharing your experience.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very warm and welcoming place.
Stayed 2 nights in Mar 2023
Response from Francisco on 14 Mar,2023
Thank you for taking the time to review Hotel Casa Gonzalez. We're thrilled to hear that you found our hotel to be a warm and welcoming place. Our team takes great pride in creating an environment that feels like home away from home, and it's wonderful to hear that we achieved that during your stay. We hope to have the opportunity to welcome you back to Hotel Casa Gonzalez in the future.

10/10 Excellent

Allan

Stayed 4 nights in Feb 2023
Response from Francisco on 3 Apr,2023
Thank you.

10/10 Excellent

Frank

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The friendlyatmosphere at Casa Gonzalez Mae you want to go back
Stayed 2 nights in Mar 2023
Response from Francisco on 7 Mar,2023
Thank you for taking the time to share your experience at Casa Gonzalez. We are thrilled to hear that you enjoyed the friendly atmosphere we strive to provide and that it made you want to return.Our team takes great pride in providing exceptional hospitality and ensuring our guests feel welcomed and at home during their stay. We are delighted to hear that our efforts have not gone unnoticed.We appreciate your kind words and hope to have the pleasure of welcoming you back to Casa Gonzalez soon.

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and the multiple courtyards are lovely. We appreciated the laundry service after over a week of travel. Our room was a nice size, very clean and had everything we needed.
Stayed 4 nights in Feb 2023
Response from Francisco on 1 Mar,2023
Thank you for staying at Hotel Casa Gonzalez and taking the time to share your feedback. We are thrilled to hear that you had an enjoyable experience and that you found our staff helpful. We take pride in our team's commitment to providing exceptional service.We're also delighted that you enjoyed our multiple courtyards and that our laundry service met your expectations and made your travels more comfortable. We understand the importance of clean and fresh clothing while on the road, and we're glad we were able to assist you with that.It's great to know your room was spacious, clean, and equipped with everything you needed. We strive to provide our guests with comfortable and convenient accommodations, and we're glad we succeeded in your case.Thank you again for your kind words, and we hope to welcome you back to our hotel again soon.

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, homey, and comfortable hotel! I have visited Mexico City many times and typically stay at another hotel in the same area. I decided to try Hotel Casa González this time and very much enjoyed my two nights there. Plan to stay there again. For those travelers who are sensitive to outside noise in the evenings, ask the front desk to assign a room that is NOT next to Calle Rio Lerma. You will hear the noise from the two nearby restaurants until about 12 am.
Stayed 2 nights in Feb 2023
Response from Francisco on 26 Feb,2023
Thank you for staying at Hotel Casa González during your recent visit to Mexico City. We appreciate your very kind review.Regarding the noise you mentioned, we apologize for any inconvenience caused. We do our best to ensure our guests have a peaceful and comfortable stay, and we will consider your feedback. For future reference, please do not hesitate to inform our front desk staff if you have any preferences or concerns regarding your room location. We will do our best to accommodate your requests.Thank you again for your review, and we look forward to welcoming you back to Hotel Casa González soon.

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, homey environment, comfortable bed and good neighbourhood. Lots of interesting restaurants in walking distance.
Stayed 1 night in Feb 2023
Response from Francisco Lopez on 16 Feb,2023
Thank you for taking the time to share your recent experience at our hotel. We are thrilled to hear that you enjoyed your stay with us, and that you found our staff to be friendly. We take great pride in providing a homey and comfortable environment for all of our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future.

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Gonzalez is a homey friendly hotel frequented by people who have used it for years or by budget minded travellers. It is in a very convenient area close to the Reforma , restaurants and transport. Recommended..
Response from Francisco on 12 Jan,2023
Thank you for staying with us once more and for your kind review. I suggest that for your next visit, you stay in one of our larger rooms.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the quaint hidden nature of this quiet little hotel in the heart of downtown Mexico City.
Stayed 1 night in Dec 2022
Response from Francisco Lopez on 23 Dec,2022
Thank you for such kind words.

10/10 Excellent

Larisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Our stay was wonderful. Perfect neighborhood that helped us to acclimate to the big city. Lovely staff and great restaurant. Would definitely stay here again! Nos encantó. Gracias al personal por hacer nuestra visita tan agradable.
Stayed 7 nights in Dec 2022
Response from Pancho Lopez on 16 Dec,2022
Thank you so much for your kind review. It motivates us to continue giving our best effort every day. We hope to have the pleasure of seeing you again soon.

10/10 Excellent

I.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierage(s) most helpful.
Response from Francisco Lopez on 16 Dec,2022
We want you to have the best possible experience. Because of this we go out of our way to help with the small details.

10/10 Excellent

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hidden jewel of hotels in Mexico City. The staff goes out of their way to make your visit memorable. You feel safe at all times and live surrounded by gorgeous gardens.
Stayed 9 nights in Oct 2022
Response from Francisco Lopez on 25 Oct,2022
Thank you for your most kind review.

10/10 Excellent

Tomas

Stayed 2 nights in Oct 2022
Response from Francisco on 8 Apr,2023
Thank you.

10/10 Excellent

Priyanka

Stayed 2 nights in Sep 2022
Response from Francisco on 8 Apr,2023
Thank you.

4/10 Poor

Suzanne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It pains me to write this, because I really liked this place! This was actually my second visit. The food is great, the architecture is lovely, and the staff is wonderful. However, I was bitten by what I am certain was a bed bug. I’m from New York, I had them years ago, so I know my stuff! But I saw two clusters of three bites on my torso and I panicked. These were not mosquitoes. And when I went downstairs to tell the concierge, he didn’t even try to make it up to me — he just asked if I wanted a spray. You don’t treat bed bugs with spray! Needless to say, I will not be coming back.
Stayed 3 nights in Aug 2022
Response from Jorge on 19 Aug,2022
I am terribly sorry to hear this. I apologize for the terrible response of the gentleman at the front desk. He perhaps did not understand you. He should have called me so that I could make a thorough room inspection and offer immediate response and options.We have inspected the room, and I can tell you with certainty that there are no bedbugs in the room. We would be very happy if you stay with us again to try and change the bad image you have.

8/10 Good

Charli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and efficiency
Stayed 4 nights in Jul 2022
Response from Francisco on 28 Jul,2022
thank you

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 9 nights in May 2022
Response from Francisco on 9 Jun,2022
Thank you.

10/10 Excellent

Loenel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amaaaazing like all good Mexicans. Thanks a lot for treating your customers like this.
Stayed 1 night in May 2022
Response from Francisco on 16 Jun,2022
Thank you for your kind review.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at Casa Gonzalez. What a lovely small boutique hotel. The staff is kind and welcoming. The rooms are clean and charming. The hotel gardens and courtyard are lovely. The dinning room is a quaint beautifully decorated room with delicious breakfast options. I highly recommend this hotel. You can also walk to restaurants, el paseo la Reforma, the angel of independence etc.
Stayed 5 nights in May 2022
Response from Francisco on 13 May,2022
Thank you very much for such kind words.

10/10 Excellent

Raymond

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lovely and tranquil. Friendly and most helpful staff.
Stayed 1 night in May 2022
Response from Francisco on 13 May,2022
Thank you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
We enjoyed our stay. Classic house hotel, 2 floors, no elevator, like a b&b really. Nice restaurant. Large garden/courtyard areas. Simple but comfortable rooms, good mattress. For the price, a great deal. Wi-Fi worked well.
Stayed 3 nights in Apr 2022
Response from Francisco on 25 Apr,2022
Thank you for your most kind review.

10/10 Excellent

Selim

Stayed 1 night in Apr 2022
Response from Francisco on 8 Apr,2023
Gracias.

10/10 Excellent

Paul

Stayed 2 nights in Mar 2022
Response from Francisco on 8 Apr,2023
Gracias.

10/10 Excellent

HASEENA

Stayed 5 nights in Feb 2022
Response from Francisco on 6 Mar,2022
Muchas gracias.