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Reviews of Hotel Catedral

4 out of 5
Hotel Catedral
95 Donceles Col. Centro, Mexico City

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1037 out of 1287 reviews" "
Rating 8 - Good. 198 out of 1287 reviews" "
Rating 6 - Okay. 28 out of 1287 reviews" "
Rating 4 - Poor. 11 out of 1287 reviews" "
Rating 2 - Terrible. 13 out of 1287 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Andy

Stayed 1 night in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in Centro Histórico which is a very busy and populated area. Once inside the hotel it is very quiet. The breakfast buffet they offer daily is good with variety of options. The staff of the buffet is excellent. The restaurant is good too. The rooms are very clean and spacious . Free private parking garage which is a blessing because there’s barely parking in the neighborhood. We very much appreciated the free snacks (cookies , chips, fruit, peanuts) that are in the lobby. They also have free coffee and refrigerated water. It was very hot during the time we went so we were always grabbing water bottles.
Stayed 3 nights in May 2024
Response from HOTEL CATEDRAL on 12 May,2024
Dear Jeanette. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon to continue offering you a quality service.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Room and bed was very comfortable. Very convenient to the Zocalo.
Stayed 1 night in May 2024
Response from HOTEL CATEDRAL on 13 May,2024
Dear Guest. Thank you for taking the time to share your review with us. We hope to see you soon to continue providing quality service.

10/10 Excellent

francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Catedral located in the historic center of Mexico City far exceeded our expectations. From the professional staff that went out of their way to help. The quiet, commodious and clean rooms were what we needed. When we arrived to the hotel we were pleasantly greeted by the staff and in the lobby the effervescence of tropical fruit engulfed our nasal passages. A bowl of fresh guavas, cookies, coffee and tea were available for us to munch on, ( free bottles of cool water was a huge plus) while we waited to check in. Next to the lobby was a very busy restaurant that unfortunately we did not try. The area where the hotel is located is very busy and noisy with heavy traffic and pedestrians; expected for a huge city. All kinds of restaurants ( Nice Chinese buffet restaurant), bakeries, convenient stores, and a pharmacy a block away encircled the hotel. Can’t say enough about Hotel Catedral, definitely a fine place to enjoy your stay
Stayed 4 nights in May 2024
Response from HOTEL CATEDRAL on 12 May,2024
Dear francisco. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay pleasant and that you enjoyed the hotel and the tourist area. We hope to see you soon to continue offering you a quality service.

10/10 Excellent

Hongyi

Travelled with group
Liked: Amenities
Very nice
Stayed 5 nights in Apr 2024
Response from HOTEL CATEDRAL on 11 May,2024
Dear Hongyi. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable and look forward to seeing you soon.

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in May 2024
Response from HOTEL CATEDRAL on 11 May,2024
Estimado Cesar. Gracias por tomarse el tiempo para compartir sus calificacion con nosotros, esperamos verlo pronto.

10/10 Excellent

Roxanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Catedral is my now officially my only choice for accommodation in Mexico City. Their location and physical structure are perfect but their staff are what makes this a top-notch hotel. My son was impressed by the staff's attention, friendliness, and overall care of us. Thank you to everyone who took care of us!
Stayed 3 nights in May 2024
Response from HOTEL CATEDRAL on 9 May,2024
Dear Roxanna. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon to continue offering you a quality service.

8/10 Good

Marisela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from HOTEL CATEDRAL on 9 May,2024
Estimado Marisela. Gracias por tomarse el tiempo para compartir sus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que tu estancia fuera agradable, esperamos verla pronto para seguir ofreciéndole un servicio de calidad.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very clean and comfortable hotel with excellent staff Would recommend
Stayed 2 nights in May 2024
Response from HOTEL CATEDRAL on 9 May,2024
Dear Darren. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon to continue offering you a quality service.

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a good place. However, our rooms were dirty when we arrived at 11 PM. We had to wait more than one hour for the crew to clean the rooms. They were very nice and apologetic. The manager gave us a complimentary breakfast for the inconvinience.
Stayed 3 nights in May 2024
Response from HOTEL CATEDRAL on 7 May,2024
Dear Oscar. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable and provided you with such courtesy. We are sorry to hear about what happened and hope to see you soon to continue to provide you with quality service.

10/10 Excellent

Francisca

Stayed 3 nights in May 2024
Response from HOTEL CATEDRAL on 7 May,2024
Estimada Francisca. Gracias por tomarse el tiempo para compartir sus experiencias con nosotros y darnos una buena calificacion esperamos verla pronto para seguir ofreciendole un servico de calidad.

8/10 Good

Nicolas, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to see the historic center or travel by Metro to other other parts of the city. The free water was a plus. Clean and quiet room. The area around the hotel is patrolled by police during the entire time we were on the streets.
Stayed 5 nights in Apr 2024
Response from HOTEL CATEDRAL on 7 May,2024
Dear Nicolas. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon to continue to provide you with quality service.

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOTEL CATEDRAL on 2 May,2024
Estimada Yumi. Gracias por darnos una calificación perfecta, esperamos verla pronto para seguir brindándole un servicio de calidad

10/10 Excellent

Esthela

Liked: Cleanliness, staff & service, property conditions & facilities
Very. Nice staff was amazing. Good location.
Stayed 2 nights in Apr 2024
Response from HOTEL CATEDRAL on 30 Apr,2024
Dear ESTHELA. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon to continue offering you a quality service.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water snack coffee in the lobby. Great hotel
Stayed 5 nights in Apr 2024
Response from HOTEL CATEDRAL on 30 Apr,2024
Dear MARIA. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon to continue offering you a quality service.

10/10 Excellent

Ariadna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL CATEDRAL on 27 Apr,2024
Dear Ariadna. Thank you for taking the time to share your experiences with us, we hope to see you soon to continue to provide you with quality service.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from HOTEL CATEDRAL on 27 Apr,2024
Dear Beverly. Thank you for taking the time to share your experiences with us, we hope to see you soon to continue to provide you with quality service..

10/10 Excellent

Chris

Stayed 2 nights in Apr 2024
Response from HOTEL CATEDRAL on 26 Apr,2024
Dear customer. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon to continue providing you with quality service.

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024
Response from HOTEL CATEDRAL on 13 May,2024
Dear Guest. Thank you for taking the time to share your review with us. We hope to see you soon to continue providing quality service.

10/10 Excellent

Teake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked it. been here five times. always great
Stayed 4 nights in Apr 2024
Response from HOTEL CATEDRAL on 24 Apr,2024
Dear Teake. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon to continue offering you a quality service.

10/10 Excellent

Alfiya

Stayed 1 night in Apr 2024
Response from HOTEL CATEDRAL on 9 May,2024
Dear Alfiya. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon to continue offering you a quality service.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from HOTEL CATEDRAL on 18 Apr,2024
Dear Jesse. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon to continue providing you with quality service.

10/10 Excellent

Rishabh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right in Downtown. Would love to visit again!
Stayed 3 nights in Apr 2024
Response from HOTEL CATEDRAL on 17 Apr,2024
Dear Rishabh. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable. We hope to see you soon to continue to provide you with quality service.

4/10 Poor

MARIA, ORANGE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Upon checking in the male (Juan) was too distracted flirting with the girls up front. He’s a poor communicator and should’ve be working in guest service. Rude and dismissive - looks like he’s 16 and acts like it too. We asked to get our luggage from the bus boy only to wait downstairs with zero communication. We then got ONE key for the room (2 adult women occupied it) only to come up to the 6th floor and have the key NOT work. Thankfully there was a cleaning lady who opened the door after she heard me complaining to my mom. My mom then tries to use the bathroom only to have the toilet overflow with water when she flushed it. Again we told front desk but nobody came up to check it out. So basically these past 3 days we’ve had to be very careful with pooping since the toilet doesn’t flush properly. Gross if you ask me. Lastly, the food wasn’t the best quality and they often ran out of things such as ice. Being my mother is diabetic and they DO NOT offer a fridge she needs her insulin in ice, another inconvenience. Let me end by saying I decided to book this room because I stayed here a couple years back and the service was great not to mention the room I had previously. This is NOT under good management. I will not be returning.
Stayed 3 nights in Apr 2024
Response from HOTEL CATEDRAL on 18 Apr,2024
Dear Maria, we are sorry to hear that your experience at our hotel was not what you expected. There is nothing more important to us than the satisfaction of our valued customers, such as yourself. Therefore, in the most honest way possible, we would like to apologise to you.However, we know that words and promises without real action are not enough. Therefore, we would like to reiterate that we are working hard on a new customer service strategy so that this bad situation does not happen again, neither with you nor with any of our other customers.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
property was in a great central location and room was in fantastic condition
Stayed 2 nights in Apr 2024
Response from HOTEL CATEDRAL on 17 Apr,2024
Dear Andrew. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable. We hope to see you soon to continue to provide you with quality service.

10/10 Excellent

Teresa

Travelled with partner
Every minute of our 5 day stay was wonderful. The front desk staff were amazing. The housekeeping staff were wonderful too. So convenient having such a good restaurant on the premise, with such friendly wait staff. Everyone one was warm and friendly and made our stay a memorable one.
Stayed 5 nights in Apr 2024
Response from HOTEL CATEDRAL on 11 Apr,2024
Dear Teresa. Thank you for taking the time to share your experiences with us, we are sure that all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay, we hope to see you soon.

8/10 Good

Veronica

Travelled with partner
Good price for the place and service.
Stayed 2 nights in Mar 2024
Response from HOTEL CATEDRAL on 6 Apr,2024
Dear Veronica. Thank you for giving us a rating, we hope to see you soon to continue providing you with quality service.

4/10 Poor

dina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Response from HOTEL CATEDRAL on 6 Apr,2024
Estimada Dina. Gracias por darnos una calificación, esperamos verla pronto.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service
the carpet needs to be replace or clean
Stayed 2 nights in Mar 2024
Response from HOTEL CATEDRAL on 4 Apr,2024
Dear Teresa. Thank you for taking the time to share your experiences with us, we hope to see you soon to continue providing you with quality service.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Location location…., close and walkable
Stayed 1 night in Mar 2024
Response from HOTEL CATEDRAL on 2 Apr,2024
Dear Anne. Thank you for your review and for choosing our hotel. We hope to see you soon.

10/10 Excellent

cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and safe! Staff was very friendly and helpful
Stayed 3 nights in Mar 2024
Response from Hotel Catedral on 31 Mar,2024
Dear Cecilia. We appreciate your comments about our hotel. It makes us proud that we cater to our guests' needs in the best way we can, we hope to see you soon.

10/10 Excellent

Mario, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the Zocalo and cathedral
Stayed 5 nights in Mar 2024
Response from HOTEL CATEDRAL on 30 Mar,2024
Dear Mario. We appreciate your comments about our hotel. It makes us proud that we cater to the needs of our guests in the best way we can, we hope to see you soon.

10/10 Excellent

Ivan Sheng Wei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great & friendly service, rooms were comfortable and clean, excellent location and very convenient to get to tourist sites, metro & food. Pharmacy and 7/11 nearby which is helpful. Very good place to stay in if you want to explore the historical centre of Mexico City.
Stayed 3 nights in Mar 2024
Response from HOTEL CATEDRAL on 2 Apr,2024
Dear Ivan sheng. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable, we hope to see you soon.

10/10 Excellent

Marco

Stayed 1 night in Mar 2024
Response from HOTEL CATEDRAL on 17 Apr,2024
Estimado Marco. Gracias por tomarse el tiempo para compartir sus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que su estancia fuera agradable.esperamos verlo pronto para seguir ofreciendole un servico de calidad.

8/10 Good

Alma

Stayed 3 nights in Mar 2024
Response from HOTEL CATEDRAL on 26 Mar,2024
Estimada Alma. Gracias por tu comentario y por haber elegido nuestro hotel, esperamos verla pronto

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HOTEL CATEDRAL on 24 Mar,2024
Estimada Alison. Gracias por darnos una calificación perfecta, esperamos verla pronto.

10/10 Excellent

GISELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is excellent and all of the hotel staffs are very kindly including breakfast staffs.
Stayed 1 night in Mar 2024
Response from HOTEL CATEDRAL on 21 Mar,2024
Dear Gisela. We appreciate your comments about our hotel. It makes us feel proud that our guests' needs are taken care of in the best way we can and we hope to see you soon.

10/10 Excellent

Jose

Stayed 5 nights in Mar 2024
Response from HOTEL CATEDRAL on 9 Apr,2024
Estimado jose. Gracias por tomarse el tiempo para compartir sus experiencias con nosotros, esperamos verlo pronto

10/10 Excellent

Meiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complaint
Stayed 4 nights in Mar 2024
Response from HOTEL CATEDRAL on 21 Mar,2024
Dear customer. We appreciate your comments about our hotel. It makes us feel proud that our guests' needs are taken care of in the best way we can and we hope to see you soon.

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cerca del centro ….. fácil de encontrar lugares para comer . El desayuno perfecto y la amabilidad de los empleados muy buena
Stayed 1 night in Mar 2024
Response from HOTEL CATEDRAL on 21 Mar,2024
Estimado paulo. Agradecemos sus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan a las necesidades de nuestros clientes de la mejor manera que podemos esperamos verlo pronto.

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was fairly closed to the zocalo walking distance I like that. The room was very small but I guess fair enough for the price. It was a good experience overall.
Stayed 1 night in Mar 2024
Response from HOTEL CATEDRAL on 21 Mar,2024
Dear Eduardo. We appreciate your comments about our hotel. It makes us feel proud that our guests' needs are taken care of in the best way we can and we hope to see you soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing place right in the historic center. Incredibly comfortable, clean, amazing service. One of the greatest hotel values that I’ve ever had!
Stayed 9 nights in Mar 2024
Response from HOTEL CATEDRAL on 21 Mar,2024
Dear Steven. I appreciate your comments about our hotel. It makes us proud that the needs of our guests are taken care of to the best of our ability.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from HOTEL CATEDRAL on 21 Mar,2024
Dear Ashley. I appreciate your comments about our hotel. It makes us proud that the needs of our guests are taken care of to the best of our ability.

10/10 Excellent

Nassereddine

Liked: Cleanliness, staff & service, property conditions & facilities
They came recommanded and did not disappoint. A very good 4star hotel.
Stayed 9 nights in Mar 2024
Response from HOTEL CATEDRAL on 18 Mar,2024
Dear Nassereddine. Thank you for taking the time to share your experiences with us. We are sure that all our hotel staff enjoyed attending to your needs, we look forward to seeing you soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very conveniently located to the zocola and many museums. Hekpful and friendly staff and a very good restaurant on site
Stayed 1 night in Mar 2024
Response from HOTEL CATEDRAL on 16 Mar,2024
Dear MARK. We appreciate your comments about our hotel. It makes us proud that we cater to the needs of our guests in the best way we can, we look forward to seeing you again soon.

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was calm and filled with international travelers :)
Stayed 2 nights in Mar 2024
Response from HOTEL CATEDRAL on 15 Mar,2024
Dear M. Thank you for taking the time to share your experiences with us, we are sure that all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay, we hope to see you soon.

10/10 Excellent

Sherell

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and kind. Their customer service was excellent!
Stayed 4 nights in Mar 2024
Response from HOTEL CATEDRAL on 13 Mar,2024
Dear Sherell. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable.

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Excellent, clean, modern hotel with a friendly, efficient and helpful staff. Location within a short walk of Zocalo in the heart of the historic district. Very much enjoyed my stay.
Stayed 4 nights in Mar 2024
Response from HOTEL CATEDRAL on 9 Mar,2024
Dear John. We appreciate your comments about our hotel, we are sure that all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay, we hope to see you soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good time staying in the hotel. Staff is very helpful. The hotel is in a convenient location for visiting historic places. Additionally, the price is very reasonable.
Stayed 4 nights in Feb 2024
Response from HOTEL CATEDRAL on 9 Mar,2024
Dear James. Thank you for taking the time to share your experiences with us, it makes us proud that we cater to the needs of our customers in the best way we can, we look forward to seeing you soon.