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Hotel Emma

3.0 star property
Hotel in Mexico City, a short walk to Paseo de la Reforma

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Photo gallery for Hotel Emma

1 bedroom, premium bedding, individually decorated
Reception
Private kitchen
Reception
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for City Room

1 bedroom, premium bedding, individually decorated

City Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Exclusive Room

1 bedroom, premium bedding, individually decorated

Exclusive Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate dining area
Individually furnished
Individually decorated
Kitchenette
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for City Studio Suite

1 bedroom, premium bedding, individually decorated

City Studio Suite

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Dining table
Smart TV
Hypo-allergenic bedding
  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for City Room

1 bedroom, premium bedding, individually decorated

City Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for City Room

1 bedroom, premium bedding, individually decorated

City Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for City Room

1 bedroom, premium bedding, individually decorated

City Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

1 bedroom, premium bedding, individually decorated

Superior Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for City Room

1 bedroom, premium bedding, individually decorated

City Room

8.0 out of 10
Very good
(1 review)

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for City Room

1 bedroom, premium bedding, individually decorated

City Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

1 bedroom, premium bedding, individually decorated

Superior Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for City Room

1 bedroom, premium bedding, individually decorated

City Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Smart TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for City Room

1 bedroom, premium bedding, individually decorated

City Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, individually decorated

Deluxe Double Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Kitchenette
Mini-fridge
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 Single Bed and 1 King Bed

View all photos for City Room

1 bedroom, premium bedding, individually decorated

City Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for City Double Room

1 bedroom, premium bedding, individually decorated

City Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Double Room

1 bedroom, premium bedding, individually decorated

Economy Double Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Grand Double Room

1 bedroom, premium bedding, individually decorated

Grand Double Room

Highlights

Deck/patio
Individually furnished
Individually decorated
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Portable fan
Private bathroom
  • Sleeps 5
  • 1 Double Bed and 1 King Bed

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About the area

Map
289 Puebla Roma Norte, Mexico City, CDMX, 06700

What's nearby

  • Paseo de la Reforma - 7 min walk - 0.6 km
  • Angel of Independence Monument - 9 min walk - 0.8 km
  • U.S. Embassy - 12 min walk - 1.0 km
  • Chapultepec Castle - 15 min walk - 1.3 km
  • World Trade Center Mexico City - 4 min drive - 3.4 km

Getting around

  • Sevilla Station - 2 min walk
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 31 min drive

Restaurants

  • ‪La Provoleta - ‬1 min walk
  • ‪Carajillo Roma - ‬1 min walk
  • ‪Aleli - ‬2 min walk
  • ‪Chapul Cafe - ‬3 min walk
  • ‪Lorea - ‬2 min walk

About this property

Hotel Emma

Hotel near Paseo de la Reforma
Close to Angel of Independence Monument and Chapultepec Castle, Hotel Emma has plenty to offer. Stay connected with free in-room WiFi.
Other perks include:
  • A lift and coffee/tea in reception
Room features
All rooms are individually furnished, and include comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and espresso makers.
Extra conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • Decks/patios, wardrobes/cupboards and coffee/tea makers

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 100 per day)

Food and drink

  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 22

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours

Renovations and closures

This property is closed from 14 March 2025 to 17 March 2025 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: MXN 100 per day (98 ft away)
  • Cleaning/housekeeping/linen fee: MXN 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Emma Hotel
Hotel Emma Mexico City
Hotel Emma Hotel Mexico City

Frequently asked questions

Is Hotel Emma pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Emma?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Emma?

Checkout is at noon.

Where is Hotel Emma located?

Located in Roma Norte, this hotel is within a 10-minute walk of Cibeles Fountain and Paseo de la Reforma. Angel of Independence Monument and U.S. Embassy are also within 15 minutes. Sevilla Station is only a 2-minute walk and Insurgentes Station is 9 minutes.

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Hotel Emma Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 35 reviews
Rating 8 - Good. 10 out of 35 reviews
Rating 6 - Okay. 5 out of 35 reviews
Rating 4 - Poor. 1 out of 35 reviews
Rating 2 - Terrible. 2 out of 35 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gisele Soares

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in Mar 2025

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located in a nice neighborhood with easy distance to a lot of great places to visit or dine.

6/10 Okay

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty great spot for the price. If youre staying on the top floor, be ready for stairs. Super nice staff, but absolutely bizarre rules - like no alcoholic drinks in your room. Which makes it feel like youre a guest in grandmas house. Strange.
Stayed 4 nights in Feb 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention from all members of the staff was great, very helpful and friendly. The room is small but perfect for one person and it includes a private bathroom. I stayed there perfectly comfortable for 4 days. The area is good too, I walked to the heart of condesa and roma, there’s also a subway station very close by. There are also lots of coffee shops close to the hotel, overall is a great spot I will definitely go back.
Stayed 4 nights in Oct 2024

4/10 Poor

Walid

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service
Stayed 6 nights in Feb 2025

10/10 Excellent

Christina

Liked: Staff & service, amenities, property conditions & facilities
A fantastic place to stay! The location is ideal, with a variety of excellent dining options just a short walk away. It's also conveniently close to public transportation, including both Metrobus and Metro stations, making it easy to explore the city. The area feels safe and well-connected, perfect for both tourists and business travellers alike. We loved our stay and will definitely be returning to the beautiful Mexico City! :)
Stayed 9 nights in Aug 2024

8/10 Good

Alain

The staff was very helpful. The bed comfortable. The room didn’t have any windows!! Not safe in case of fire. The room was not sound proof , could hear lots of sounds from next door bathroom and corridor. The neighborhood is great with an excellent coffee shop a few feet away.
Stayed 2 nights in Dec 2024

6/10 Okay

David

Disliked: Cleanliness
The hotel is very well situated in an excellent area of the city with many restaurants and Chapultepec park nearby. The staff is pretty friendly. The room I stayed in was very clean and spacious. Unfortunately, there were several problems with the room. There were windows in the room, but they were facing a shared balcony, so opening the curtains was out of the question. On this shared balcony was a ventilation unit that periodically turned on and produced a very loud sound. I didn't have a problem sleeping, but it was extremely annoying and could potentially make sleep difficult for some people. The washroom was clean, but had a toilet that could only be flushed once every few hours and a shower that took a few minutes to generate hot water. There was no water at all on one afternoon when I came back to the room. The walls were very thin and you could hear almost everything going on outside the room (people walking up the stairs, down the hallway, entering their rooms, etc). I also stayed in the room for over a week and it was never cleaned. Overall, the hotel is acceptable if you just care about the location and don't plan on staying for very long. Don't expect much outside of just having a place to sleep (if you aren't kept up by all the noise).
Stayed 10 nights in Nov 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Peligroso, me dieron un cuarto sin electricidad

Llegué al check-in al hotel a la 1:30am después de una fiesta entonces no venía ya al 100. Me llevaron a un cuarto por el elevador y todo normal pero abren el cuarto y me dan un cuarto SIN ELECTRICIDAD y que ahí en dos minutos iría a haber electricidad según esto. Esperé en el cuarto totalmente obscuro (no tenía ventanas) 10 minutos y no hubo electricidad y ya me sentí preocupado, me estaba durmiendo y ya sentí que como que eso estaban esperando. El resto del hotel sí tenía electricidad, subí por el elevador, y por algún motivo me metieron a un cuarto que no tenía electricidad. Demasiado extraño, no se los recomiendo. Pedi un uber, baje por el elevador (que requiere electricidad), y me fui del lugar, no me quisieron reembolsar. Primera vez en 20 años de usar esta plataforma que me sentí inseguro y por la respuesta de hotel ves que no les interesa atender a sus clientes cuando no te ofrecen ni siquiera un cuarto con electricidad, por no pensar peor ya que yo venía en un estado vulnerable.
Stayed 1 night in Mar 2025

6/10 Okay

Marcial

Stayed 1 night in Mar 2025

8/10 Good

Lionel

Liked: Staff & service
Musica del negocio abajo en la noche / madrugada Detalles de renovacion ( pintura, cemento , polvo, escalera en la vista) en varias areas.
Stayed 2 nights in Mar 2025

8/10 Good

Abel

Stayed 2 nights in Mar 2025

10/10 Excellent

Kytzia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo perfecto me encantó el cuarto podrían tener un poco más de mantenimiento pero todo perfecto
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and simple room with everything needed. Price was good.
Stayed 1 night in Feb 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
Todo estuvo bien. El lugar está bien ubicado, accesible a pie (caminata enérgica) de Chapultepec, paseo Reforma y super accesible a multiples lugares para desayunar. A tener en cuenta: el elevador no llega hasta los ultimos dos pisos, pero a nosotros no nos importó. Volvería a quedarme allí.
Stayed 7 nights in Jan 2025

8/10 Good

Memo

Liked: Cleanliness, staff & service
Me alojé en este hotel por su cercanía con el CAS y la Embajada Americana; lo único malo es que no cuenta con un estacionamiento ni hay tarifa preferencial. Enfrente hay uno que es 24hrs y la tarifa es de $250 por noche, la verdad es que es preferible a dejarlo quien sabe dónde. Las instalaciones son limpias, cómodas pero no hay mucha accesibilidad para adultos mayores o personas con discapacidad. En cuanto a amenidades, la habitación que me tocó contaba con cafetera, frigobar, horno de microondas e incluso había loza y un pequeño comedor. También cuenta con caja fuerte.

8/10 Good

James Edward

Liked: Staff & service
no estaba funcionando el sevilla
Stayed 2 nights in Jan 2025

8/10 Good

Jhackelin

Stayed 2 nights in Dec 2024

10/10 Excellent

Caleb

Stayed 4 nights in Nov 2024

10/10 Excellent

Rosa María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias Son todos muy amables y serviciales. Todo bueno c el personal. La ubicación y la habitación.
Stayed 3 nights in Nov 2024

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Alan

Stayed 2 nights in Oct 2024

10/10 Excellent

Ayraldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion de recepcion fue muy buena, muy amables.
Stayed 3 nights in Oct 2024

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable! Muy tranquilo todo.
Stayed 3 nights in Oct 2024

8/10 Good

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024