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Reviews of Pug Seal Polanco Allan Poe

3.5 out of 5
Pug Seal Polanco Allan Poe
Edgar Allan Poe No. 90, Mexico City, CDMX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 193 out of 243 reviews" "
Rating 8 - Good. 41 out of 243 reviews" "
Rating 6 - Okay. 8 out of 243 reviews" "
Rating 4 - Poor. 1 out of 243 reviews" "
Rating 2 - Terrible. 0 out of 243 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alex, Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in the middle of Polanco shopping district.
Stayed 1 night in Feb 2024
Response from Pug Seal Allan Poe on 10 Apr,2024
Hi Alex!We appreciate your opinion. Thank you very much for staying with us.

10/10 Excellent

Albert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding boutique hotel in the heart of Polanco which is a nice upscale neighborhood. The property is a very elegant old mansion that was converted into a very nice hotel. The breakfast alone which is included is worth the stay. The staff is extremely friendly and helpful. Highly recommended.
Stayed 4 nights in Jan 2024

10/10 Excellent

Eric

Stayed 2 nights in Dec 2023

10/10 Excellent

Glenn

Stayed 1 night in Oct 2023
Response from Paola Gutiérrez on 30 Oct,2023
Hello Glenn!Thank you so much for taking the time to review us. Please now we are happy to know you had a good time here and be sure we look forward to welcome you again!Best regards,

10/10 Excellent

Ryohei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you ask me, the best in this hotel is hospitality. Not only staff, but also customers .
Stayed 2 nights in Oct 2023
Response from Paola on 18 Oct,2023
Dear Ryohei.We are happy to know you feel welcomed and taken care of during your stay, it was a pleasure to meet you guys and be at your service!Hope to welcome you again!Kind regards,

8/10 Good

ELIZABETH

Stayed 4 nights in Sep 2023
Response from Paola Gutiérrez on 7 Oct,2023
Elizabeth!Thank you! We would love to know more about your stay with us. And what we can do to improve ourselves.Best regards,

10/10 Excellent

Malgorgata

Stayed 5 nights in Sep 2023
Response from Paola Gutiérrez on 20 Oct,2023
Thank you for reviewing us!

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to place to stay in Mexico. Centrally located in the middle of everything I like in Polanco
Stayed 1 night in Sep 2023
Response from Paola on 14 Sept,2023
Hola Dennis,Muchas gracias por tu amable calificación y palabras, estuvimos muy felices de recibirte de nuevo en nuestra casa, te esperamos pronto!Saludos,

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, wonderful small boutique hotel. Really love it!!!!
Stayed 3 nights in Aug 2023
Response from Giovanna - Pug Seal Allan Poe on 29 Aug,2023
Gladys,Thank you for your kind words! It was our pleasure to be of service even before your arrival with your room requests. We are so glad that you enjoyed our premises & we hope to welcome you back.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Location was wonderful and safe. Breakfast was great and they will also make you a customized breakfast if you like. The staff was so friendly. The rooms were spacious and the decor was great. This is the best hotel I have ever stayed at! Will definitely recommend this place to friends and family.
Stayed 4 nights in Aug 2023
Response from Pug Seal Allan Poe on 10 Aug,2023
Anna,Thank you very much for your kind words! Please know that we aspire for you to feel at ease like you would do at home but much better because you are within the family :DSee you soon!

10/10 Excellent

Mohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very boutique place with unique character
Stayed 5 nights in Jun 2023
Response from Pug Seal Allan Poe on 11 Jul,2023
Mohan,We were happy to welcome you. Thank you very much for staying with us & sharing your experience! This Pug Seal is inspired by Quetzalcóatl, so there are traditional Mexican-inspired pieces that add to our unique character.We hope to welcome you again on your next stay in the City.

8/10 Good

Nick

Stayed 2 nights in May 2023
Response from Pug Seal Staff on 9 Nov,2023
Dear Nick, Thank you for your review!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful
Stayed 5 nights in Apr 2023
Response from Giovanna on 11 May,2023
Patrick,We appreciate your comment and review! For our staff it is a pleasure to know that their efforts result in our guests having a great time with us. We hope to welcome you soon!

10/10 Excellent

Zaira

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Apr 2023
Response from Giovanna on 13 May,2023
Zaira,Muchas gracias por tu comentario, nos ha encantado saber que disfrutaste tu estancia con nosotros! Esperamos tenerte de nuevo en Pug Seal Allan Poe.

10/10 Excellent

skye

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Divine stay!
This was my second time at Pugseal. It is my absolute favorite place to stay in Mexico City. Gorgeous hotel, delicious breakfast, wonderful smelling eco products and such friendly staff. Special shout out to Giovanna, Enyar and Israel! They helped me organize a work meeting and I booked a massage that was also top notch. Can’t wait to come back!
Stayed 3 nights in Feb 2023
Response from Giovanna on 20 Feb,2023
Skye, Your words are very much appreciated by our staff, we put a lot of effort in every detail so that you feel supported during your stay. Also, we appreciate the trust in us for organizing your work meetings! It is our pleasure.We hope to see you again soon!

10/10 Excellent

Jason, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and high level service. Upgraded room was offered on arrival.
Stayed 1 night in Feb 2023
Response from Giovanna on 20 Feb,2023
Jason,We appreciate your stay with us in that little staycation! Our staff makes their best effort in giving you the best service possible. We hope to host you at another time!

6/10 Okay

Irina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
For over 200 dollars a night (I guess it was an amazing deal) my daughter and I got to stay in a room without a window, the only natural light source was from a glass door, which opened to the staircase, where everyone walked all the time. My mom got the same room set up. In my room electrical circuits were messed up (room 14) and I could only use an outlet to charge my phone when the main lights were on. The pillows were AWFUL. I could not use any of them and had to make my own pillow out of a bathrobe, stuffing it inside a pillow case. The only real "amenity" in this place is their "gourmet breakfast" which really is an overrated selection of the same basic food: eggs and beans, prepared in an OK manner. Places outside of the hotel had AMAZING breakfast. The smell of the entrance way and in the cafeteria is of some kind of cleaning substance, very strong and overpowering. Had I known, I would have rented a B&B for the same price. The area is very nice. I definitely would NOT return to this hotel.
Stayed 4 nights in Feb 2023
Response from Giovanna on 16 Feb,2023
Irina,Thank you for leaving you comments! We are very sorry that your stay with us was not satisfactory. We would have loved to have known this at the time of your stay so as to improve your experience, however, knowing this can help us revise & be better for all our guests, so we appreciate the review.

6/10 Okay

yelana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a very pretty property with very accommodating and friendly staff. There were several cons though: 1. They had this very perfumey smell throughout the hotel and if you are sensitive to smells, this maybe an issue for you. 2. Some rooms do not have windows that face outdoors, instead they face into the hotel stairs. 3. Breakfast and coffee is included but it’s just decent. If you really want amazing breakfast I would go out to the local restaurants. Overall the staff are wonderful but I wish I knew the above before I booked.
Response from Giovanna on 9 Feb,2023
Yelana,Thank you very much for the kindness in your words. We are sure to take your experience into account, so that we improve in the areas you suggested.We hope to have the opportunity to host you again!

10/10 Excellent

Nathalie

Stayed 4 nights in Dec 2022
Response from Giovanna - Manager on 12 Dec,2022
Nathalie!Ha sido un placer recibirte con nosotros, gracias por regresar de nueva vuelta y esperamos verte a tu próxima visita a la ciudad!

10/10 Excellent

Pei Ming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pug Seal Allan Poe
Staff at the hotel was great! Giovanna awesome and super helpful throughout.
Stayed 5 nights in Oct 2022
Response from Giovanna on 19 Oct,2022
Pei Ming, it was awesome to receive YOU and the group you were a part in. We hope that your next stay with us might be a little longer for you to know the city!

10/10 Excellent

carla

Stayed 2 nights in Sep 2022
Response from Giovanna on 17 Jan,2023
Carla, Thank you for taking the time to write a review! See you in the next Pug Seal adventure.

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay at this hotel!!
Loved this hotel so much. Delicious breakfast, cute rooms, amazingly decorated property in a great neighborhood full of shopping and restaurants. The service was amazing and person at the front desk was able to help us with sightseeing and restaurant reservations. We had the best time and I would come back!!!
Stayed 3 nights in Sep 2022
Response from Pugseal Allan Poe on 9 Sept,2022
Hi Joyce! it was amazing to had you at home!thanks for being part of our Pugseal Familywe really enjoyed to see you guysremember Pugseal Allan Poe it's always your home in Mexico city. hope to see you soon!! :D

10/10 Excellent

genevieve Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You don't feel like your are staying at a hotel, you feel like home
Stayed 1 night in Aug 2022
Response from Pugseal Allan Poe on 23 Aug,2022
Hi Suzzane! It was wonderful to see you at home! we are really happy you enjoy every moment at Pugseal Allan Poe! thanks for letting us being part of your experience here in Mexico city! see you really soon! :D

8/10 Good

Satinder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, breakfast was outstanding, massages on-site, roof top deck with seating. very friendly and helpful staff. The only negative was no elevator but the property is well maintained and cozy.
Stayed 5 nights in Jul 2022
Response from Paola on 4 Aug,2022
Hello Satinder! Thank you very much for your beautiful words! We are really happy to know you enjoyed every detail we care for, we will work to take care of the things that we could improve for your comfort, be sure we take every word as this. Hope to welcome you back again! Warm regards,

10/10 Excellent

Luis Rafael

Business traveller
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Stayed 2 nights in Aug 2021
Response from Paola on 13 Jun,2022
Hola Luis! Nos encantaría saber más sobre tu estadía con nosotros! Nos puedes escribir aquí o a nuestro correo electrónico allanpoe@pugseal.com para cualquier comentario. Saludos!

10/10 Excellent

Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend stay in Polanco
Our stay was fantastic! The food was really great and the service was amazing. It's on a quiet street very close to one of the main roads in the Polanco neighborhood. Lots of high-end shops and a ton of restaurants nearby. We felt very safe to walk around both during the day and at night. The room was very clean - totally worth every penny.
Stayed 4 nights in May 2022
Response from Paola on 13 Jun,2022
Hola Geneva! Thank you so much for your amazing review! We are so happy to now about the details of your stay and that you enjoyed everything! Hope to welcome you back again! Warm regards,

10/10 Excellent

Moses

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Paola on 16 May,2022
Hello Moses! Thank you so much for your review! Hope to have you have back :) Warm regards!

10/10 Excellent

Abraham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Israel - Innkeeper on 5 Apr,2022
Hola Abraham, Agradecemos el envio de esta gran calificacion, muy contentos por que has disfrutado tu estadia, gran gusto atenderte, ojala te veamos pronto por aca en Pug Seal Allan Poe, Cordial Saludo!

8/10 Good

Nuhed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Giovanna - Innkeeper on 19 Mar,2022
Nuhed, thank you for sharing your review. We would to know what was lacking in your Pug Seal experience so that we can make your next stay an excellent one, please feel free to reach out.

10/10 Excellent

Luisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Es un excelente hotel en una casa de Polanco divina y una atención excelente por parte de todo el staff ,excelente ubicación
Stayed 2 nights in Feb 2022
Response from Giovanna - Innkeeper on 28 Feb,2022
Hola Luisa, muchas gracias por dejarnos tu comentario! Nos esforzamos por que tengas una experiencia magnífica en la Ciudad. Te esperamos en una próxima estancia!

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic environment and very generous drinks and breakfast included
Stayed 2 nights in Feb 2022
Response from Giovanna - Innkeeper on 28 Feb,2022
Hello Dave, thank you so much for taking the time to write such a great review, we are happy to know you enjoyed your stay with us & the amenities provided! Our staff will be really happy to see you in your next visit to Mexico City. Best,

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical atmosphere
Beautiful architectural and design details. Friendliest staff! Great à la carte breakfast. Perfect neighbourhood. We loved our stay and can't wait to return. Only complaint is that that rooms with two beds don't have access to natural light.
Stayed 2 nights in Feb 2022
Response from Giovanna - Innkeeper on 28 Feb,2022
Hello Tanya! Thank you so much for taking the time to review us & sharing the wonderful pictures, it's really helpful for us that you share your experience and we truly appreciate it. Please know we will consider every word regarding the room. Hope to have you back again with us! Best regards, Giovanna

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENT PLACE INCLUDES BREAKFAST WALKING DISTANCE TO RESTAURANTS
Stayed 3 nights in Oct 2021
Response from Paola on 2 Feb,2022
Hello Patricia! Thank you so much for your review! Hope to welcome you back very soon! we will be pleased :) Best regards,

10/10 Excellent

brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite home away from home. The staff is amazingly friendly, they welcome you warmly and remember what you order for breakfast. I would move in if they'd let me!!!
Stayed 4 nights in Jan 2022
Response from Giovanna on 15 Jan,2022
Brian, Thank you so much for your review, we try our best for Pug Seal to feel like your home away from home. We'll welcome you anytime you come back to the City!

10/10 Excellent

Luisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación y servicio
Stayed 1 night in Nov 2021
Response from Paola on 7 Dec,2021
Hola Luisa! Gracias por tu calificación y comentarios. Estamos felices de que compartas tu experiencia con nosotros. Aquí te esperamos pronto! Saludos,

10/10 Excellent

Luisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpia muy amables excelente ubicación y todo muy cuidado
Stayed 3 nights in Nov 2021
Response from Innkeeper - Giovanna on 29 Nov,2021
Muchas gracias por tu comentario Luisa, en Pug Seal cuidamos cada detalle para que nuestros huéspedes se sientan cuidados en la decoración, la atención y el descanso. Esperamos verte pronto!

10/10 Excellent

Eduardo Jesus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. You really feel the Mexican experience. The service is great. It's like having your own house in Polanco. And they have the best chilaquiles in town!
Stayed 5 nights in Oct 2021
Response from Giovanna - Innkeeper on 13 Nov,2021
We loved hosting you during your stay in the city! Thank you for your kind review, our staff really tries to make you feel home away from home. We'll make sure to stay the best chilaquiles in town ;)

10/10 Excellent

farah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen espacio , acogedor y excelente servicio! Mejor ubicacion imposible.
Stayed 3 nights in Oct 2021
Response from Israel Anaya - Innkeeper on 9 Nov,2021
Hola Farah, Agradecemos mucho el envio de tu review, contentos por saber que tuviste un excelente servicio y que te agradaron mucho los espacios y la inmejorable ubicacion que tenemos, gracias de nuevo por tu estancia y esperamos verte de nuevo aca en esta tu casa en Polanco, saludos cordiales!

10/10 Excellent

JORGE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya es la tercera vez que me quedo, me gusta bastante y pienso seguir quedándome ahí cada vez que visite CDMX, muy bonito, el desayuno mejor que en cualquier lado, todos súper amables… en fin súper recomendado.
Stayed 2 nights in Oct 2021
Response from Paola on 22 Oct,2021
Querido Jorge! Estamos muy felices y muy agradecidos por tus increíbles palabras! siempre es un gusto volver a recibirte en nuestra casa y será un placer tenerte de vuelta con nosotros, puedes estar seguro que sus comentarios nos motivan y nos ayudan a seguir mejorando en cada servicio que brindamos, gracias por seguir escogiendonos! Esperamos verlos pronto Saludos,

10/10 Excellent

Nicole

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying in this charming little hotel. Love the convenient location to great shops and restaurants. The staff were so helpful and kind, the breakfast is amazing, and the property is really lovely. Will definitely be back!
Stayed 3 nights in Oct 2021
Response from Paola on 22 Oct,2021
Hello Nicole! We were really happy to have you again with us in Pug Seal, be sure it's a pleasure for us to be at your service during your stay and to help you with everything you would need :) We look forward to welcome you again! Best regards,

10/10 Excellent

Rubi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic place
I love the place, beautifully historic house with all the misers amenities, excelente place for people that like to explore the city and not to estay in the hotel all the time.
Stayed 3 nights in Sep 2021
Response from Paola on 22 Oct,2021
Hello Rubi! We are very grateful for your kind words and for taking the time to review us, we were really happy you and your husband stayed with us! We are glad you enjoyed the amenities we offered, we want to offer services for you to feel at home! Hope to see you soon! Best regards,

8/10 Good

Eugenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place in beautiful polanco
Great place! Beds are like rocks though! Easy fix. Super safe, super clean, great food and you can arrange pick up and drop off to airport! I LOVED that! Staff is amazing. I wish they had land phones in the rooms. My phone doesn’t have international calls so I couldn’t make any local calls. Felt trapped as I had to go through the reception each time
Stayed 4 nights in Aug 2021
Response from Paola on 19 Aug,2021
Hello Eugenia! We want to thank you for taking the time to review and write these beautiful words! We really appreciate all the comments about your stay, they are very helpful to us to focus on the details that we can make better for you in your stay. We use the WhatsApp application for communication, we've seen it's efficient when attending all your needs, I'm truly sorry we couldn't help you, be sure we are taking care of this and putting attention so we can offer a better service. We hope you guys can come back, we would be really happy to welcome you again! Warm regards,

10/10 Excellent

Sara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the Heart of Polanco
What a great boutique hotel, and in the heart (Corazon) of Polanco. The service was impeccable and the breakfast was delicious. And of course this was walking distance to some of the best Restaurants in the city, and if you love shopping this is steps away. You have Gucci it is a four minute walk, and the rest of the glamours stores nearby.
Stayed 6 nights in Jun 2021
Response from Paola on 26 Jul,2021
Dear Sara, Thank you so so much for your wonderful review! We are very happy to know that your experience with us was this lovely, it is very useful and important to us , to know how was your stay and how we can make it better for you :) We really appreciate your time!! Warm regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 2 nights in Jul 2021
Response from Pug Seal Allan Poe on 19 Jul,2021
Thank you for taking the time to write us a review! We aim to make your experiences great, so we were glad that you enjoyed your stay with us. We hope to host you back soon.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021
Response from Paola on 26 Jul,2021
Dear Ben, Thank you for your review! Warm regards,

10/10 Excellent

Lili

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, clean and safe. The decorations are beautiful. Conveniently located in the safest neighborhood in Mexico City. 100% recommended. If you reading this don’t think it twice. Book your stay!
Stayed 3 nights in Jun 2021
Response from Pug Seal Allan Poe on 15 Jun,2021
Lili, thank you for your review, we are so glad you enjoyed your stay and we hope to host you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in the middle of polanco, walking distance to everything... low key and the breakfast is amazing.
Stayed 3 nights in Apr 2021
Response from Paola on 2 May,2021
Hello! Thank you very much for taking the time to write to us with this great words! We are happy to read you! Hope that we can welcome you back soon! Best regards,

10/10 Excellent

Gaby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Pug Seal
It was a very delightful stay, from the warm welcome to the very last moment. The hotel looks very private and exclusive, the decor it’s lovely, the room has all what you need plus little perks of a minibar as a courtesy as well, the included breakfast was delicious. Very nice option to stay in Polanco
Stayed 1 night in Apr 2021
Response from Paola on 22 Apr,2021
Dear Gaby, Thank you so much for this beautiful review and beautiful pictures you just posted! we love them! We are truly happy to know you enjoyed your stay with us, we will be still working to be better for you! Hope to have you back with us soon! Warm regards.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Israel anaya - Innkeeper on 13 Apr,2021
Dear Angela, Thank you very much for send your review, We hope see you soon, Warm regards!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, muy amables! La ubicación es perfecta!!
Stayed 2 nights in Mar 2021
Response from Israel - Innkeeper on 4 Apr,2021
Estimado huesped, gracias por tu comentario que sintetiza nuestas caracteristicas, ojala vuelvas pronto, saludos cordiales