Lobby

Reviews of Umbral, a Curio Collection by Hilton

4.5 out of 5
Umbral, a Curio Collection by Hilton
Calle de Venustiano Carranza 69, Centro Historico, Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 155 out of 205 reviews" "
Rating 8 - Good. 32 out of 205 reviews" "
Rating 6 - Okay. 6 out of 205 reviews" "
Rating 4 - Poor. 8 out of 205 reviews" "
Rating 2 - Terrible. 4 out of 205 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel. The area was perfect, surrounded by restaurants and stores. Lively during the day and quiet during the evening. Ubering was easy anywhere we needed to go. The staff was polite and helpful with all our needs at any time of day. Thank you for a great stay and we can’t wait to visit again.
Stayed 3 nights in May 2024
Response from Cesar Flores / Front Office Manager on 16 May,2024
Dear Jason, Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and well taken care of, so it's incredibly rewarding to receive such positive feedback.We're glad you enjoyed our prime location surrounded by restaurants and stores, making it convenient for you to explore and enjoy the area. Our goal is to provide a vibrant atmosphere during the day while ensuring a peaceful and relaxing environment in the evenings.It's fantastic to know that you found transportation easy and that our staff was able to assist you promptly and courteously throughout your stay. We'll be sure to pass along your kind words to our team members.We can't wait to welcome you back for another memorable stay! Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean hotel . Really good located
Stayed 4 nights in May 2024
Response from Cesar Flores / Front Office Manager on 7 May,2024
Dear Maria, We're thrilled to receive such positive feedback about your recent stay with us! Thank you for taking the time to share your experience. It's wonderful to hear that you found our hotel to be nice, clean, and conveniently located. We strive to provide our guests with a comfortable and enjoyable stay, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit to the area!

10/10 Excellent

Gustavo, Guttenberg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a perfect location. Museums, restaurants, and cafes all around. Safe area as well.
Stayed 5 nights in Mar 2024
Response from Cesar Flores / Front Office Manager on 30 Apr,2024
Dear Gustavo, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay with us and found our location to be perfect for exploring the vibrant surroundings. Ensuring our guests' safety and comfort is always our top priority, and we're delighted to hear that you felt secure during your time here.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Excellent

Chaminda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and central to many restaurants and shopping
Stayed 4 nights in Apr 2024
Response from Cesar Flores / Front Office Manager on 28 Apr,2024
Dear Chamimda,Thank you for taking the time to share your feedback! We’re delighted to hear that you found our hotel very clean and conveniently located near restaurants and shopping options. We strive to provide our guests with a comfortable and convenient experience, and we’re glad to hear that we succeeded during your stay.We hope to welcome you back again in the future!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. The rooms are lovely and clean, the staff was so friendly, and it’s in a very walkable area. It was a great choice, and if I ever need to stay near the Zocalo I would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Cesar Flores / Front Office Manager on 28 Apr,2024
Dear Megan,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and that our rooms, staff, and location met your expectations. We look forward to welcoming you back whenever your travels bring you to the Zocalo area again!

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in the Mexico City Downtown area
Stayed 1 night in Apr 2024
Response from Cesar Flores / Front Office Manager on 23 Apr,2024
Dear Pedro, Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a fantastic experience at our hotel. Providing exceptional service and creating memorable stays for our guests is always our top priority.It's truly heartening to know that you consider us the best hotel in the Mexico City Downtown area. We take great pride in our location, amenities, and the hospitality of our staff, and we're delighted that it all contributed to your enjoyable stay.Your kind words mean a lot to us, and we look forward to welcoming you back for another outstanding experience whenever your travels bring you to Mexico City.Warm regards,

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome choice! we didn't know what to expect, this wasn't my first choice, but we are very happy with Umbral. the rooms were very quiet, the service was amazing and it is 2 blocks from the El Zocalo. the staff was very helpful and polite. we are planning to return to Mexico City next year and we will be staying here again.
Stayed 5 nights in Mar 2024
Response from Cesar Flores / Front Office Manager on 15 Apr,2024
Dear Ivan, Thank you so much for sharing your experience! We're thrilled to hear that Umbral exceeded your expectations and provided a fantastic stay. It's great to know that you found the rooms quiet, enjoyed the amazing service, and appreciated the convenient location near El Zocalo. We're honored that despite not being your initial choice, Umbral became your top pick, and we can't wait to welcome you back next year for another wonderful stay in Mexico City!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Cesar Flores / Front Office Manager on 9 Apr,2024
Dear David ,Thank you for your kind feedback! We’re thrilled to hear you had a wonderful experience with us. Your 5-star rating means a lot to us. We hope to welcome you back soon!

10/10 Excellent

Vanessa W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Cesar Flores / Front Office Manager on 9 Apr,2024
Dear Vanessa,Thank you for your kind feedback! We’re thrilled to hear you had a wonderful experience with us. Your 5-star rating means a lot to us. We hope to welcome you back soon!

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was safe with police on every corner. Very walkable. Close to many attractions. Friendly staff. Highly recommend. Gym is small but has everything you need.
Stayed 6 nights in Mar 2024
Response from Cesar Flores / Front Office Manager on 4 Apr,2024
Dear Roberto, Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to learn that you found our location to be safe and easily accessible.It's wonderful to hear that you enjoyed the convenience of our proximity to various attractions and found our staff to be friendly and accommodating. We take great pride in providing exceptional service to our guests.We're pleased that our gym facilities met your needs, despite their compact size. We strive to ensure that all our amenities are well-equipped to enhance our guests' overall experience.Thank you for your high recommendation, and we look forward to welcoming you back on your next visit.Best regards,

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the boutique hotel was absolutely fantastic! From the moment I walked in, I was greeted with warm smiles and exceptional customer service. The room was beautifully decorated and had all the amenities I could ask for. The bed was incredibly comfortable, and I had a great night's sleep. The hotel's location was perfect, with easy access to shops, restaurants, and attractions. The staff went above and beyond to make sure my stay was enjoyable, offering recommendations for places to visit and ensuring I had everything I needed. I also enjoyed the delicious breakfast that the restaurant hotel offers , with a variety of options to choose from. Overall, I had a wonderful experience at the boutique hotel and would highly recommend it to anyone looking for a unique and memorable stay. I can't wait to visit again in the future!
Stayed 2 nights in Mar 2024
Response from Cesar Flores / Front Office Manager on 30 Mar,2024
Dear Audrey ,Your feedback is truly appreciated! We're thrilled to hear that you had such a fantastic experience at Umbral. Providing exceptional customer service and ensuring our guests have a comfortable and memorable stay are our top priorities. It's wonderful to hear that you enjoyed the beautifully decorated room, the comfortable bed, and the convenient location of the hotel. We're delighted that our staff could exceed your expectations with their warm hospitality and helpful recommendations. We're also glad you enjoyed the delicious breakfast options at our restaurant. Thank you for choosing our hotel, and we can't wait to welcome you back on your next visit!

6/10 Okay

Srabani

Travelled with partner
Liked: Cleanliness
Wifi did not work the entire visit.
Stayed 4 nights in Feb 2024
Response from Cesar Flores / Front Office Manager on 27 Feb,2024
Dear Srabani, We are sorry to hear that you experienced issues with the WiFi during your visit. We understand the importance of reliable internet connectivity and apologize for any inconvenience this may have caused. Our team is committed to providing a positive experience for our guests, and we take your feedback seriously.To address the WiFi issue, we will investigate the problem and work towards a resolution to ensure that future guests do not encounter similar issues.We hope to have a new opportunity to welcome you back on the future sincerely,

10/10 Excellent

Suchita, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a modern dark/moody spacious hotel with terrific proximity to the Zocalo. The rooms & bathrooms are large & comfortable & the staff was very helpful (making dinner reservations).
Stayed 4 nights in Feb 2024
Response from Cesar Flores / Front Office Manager on 17 Feb,2024
Dear Suchita,Thank you for your glowing review! We're delighted to hear that you appreciated our modern, spacious hotel and its convenient location near the Zocalo. It's great to know that you found our rooms and bathrooms comfortable, and we're glad our staff could assist you with dinner reservations. We hope to welcome you back again soon!

10/10 Excellent

ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good stay here! Loved our first visit in Mexico City! Would definitely stay here again
Stayed 5 nights in Feb 2024
Response from Cesar Flores / Front Office Manager on 17 Feb,2024
Dear Ashley ,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay and your first visit to Mexico City. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel in the perfect location for exploring the Centro Histórico. We loved our stay here. Our room was beautiful, immaculately clean, very quiet and super comfortable. The staff were extremely friendly and helpful.
Stayed 7 nights in Feb 2024
Response from Cesar Flores / Front Office Manager on 15 Feb,2024
Dear Judy,Thank you so much for taking the time to share your positive experience at our hotel on Expedia. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be beautiful and perfectly located for exploring the Centro Histórico.It's heartening to know that your room met your expectations in terms of beauty, cleanliness, and comfort. We take great pride in maintaining a high standard of cleanliness to ensure a pleasant and comfortable environment for our guests.We are delighted that you found our staff to be extremely friendly and helpful. Providing excellent service and creating a warm and welcoming atmosphere are our top priorities, and it's rewarding to hear that our team made a positive impression on you.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific, you'd like to share or if you have any suggestions for improvement, please feel free to let us know.Thank you once again for choosing to stay with us.

8/10 Good

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no parking that’s the only problem I see. They should have an agreement with a parking. Thanks
Stayed 1 night in Feb 2024
Response from Cesar Flores / Front Office Manager on 9 Feb,2024
Dear Federico, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your perspective, and it's valuable to us.We understand that parking can be a concern, and we apologize for any inconvenience this may have caused. We continuously strive to enhance our guests' experience, and your comments will certainly be taken into consideration as we explore potential solutions.While we do not have on-site parking, we recommend exploring nearby public parking options or considering local parking facilities. We understand the importance of convenient parking for our guests and will explore the possibility of establishing agreements with nearby parking facilities to provide a more seamless experience.We appreciate your suggestion and hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to reach out to us directly. Your satisfaction is our priority.Thank you for choosing to stay with us.Best regards,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and attention to detail. Ray and Hanna were extremely helpful especially with our airline arrangements. Because of its downtown location it can be busy and noisy. However we felt completely safe and we enjoyed discovering the surrounding area. We are recommending the hotel to erveryone and will stay here again.
Stayed 4 nights in Feb 2024
Response from Cesar Flores / Front Office Manager on 8 Feb,2024
Dear Daniel, Thank you for your wonderful feedback! We're thrilled to hear that you appreciated the beauty of our building and our attention to detail. Ray and Hanna will be delighted to know that their assistance with your airline arrangements was helpful. While we understand that downtown locations can sometimes be bustling, we're glad you felt safe and were able to enjoy exploring the surrounding area. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!

8/10 Good

Marlene

Travelled with partner
Boutique Hotel.
Stayed 4 nights in Jan 2024
Response from Cesar Flores / Front Office Manager on 5 Feb,2024
Estimada Marlene,Apreciamos tu puntuación acerca de tu más reciente estadía en nuestra propiedad . Estaríamos encantados de conocer un poco más de tu experiencia con nosotros a fin de poder mejorar y llevar a lo más alto nuestros estándares de calidad. Nos encantaría poder darte la bienvenida en una próxima ocasión en Umbral Curio Collection by Hilton

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy that it was quiet comfortable and was walkable at a lot of things.
Stayed 3 nights in Jan 2024
Response from Cesar Flores / Front Office Manager on 29 Jan,2024
Dear Rodolfo, We are delighted to hear you found our hotel quiet, comfortable and, conveniently located. We look forward to welcoming you back for another enjoyable stay!

6/10 Okay

Katherine

Stayed 4 nights in Dec 2023
Response from Cesar Flores / Front Office Manager on 8 Jan,2024
Dear Katherine,Thank you for your recent stay at Umbral. We do appreciate your rate. Caught my attentation that your experience was not great as expected.I do appreciate if you could share with us more about it in order to follow up.

10/10 Excellent

Yashket

Stayed 6 nights in Dec 2023
Response from Cesar Flores / Front Office Manager on 25 Jan,2024
Dear Yashket, Thank you for rate us after your stay at Umbral, is great to see that you have a nice experience with us hope to see you soon.

10/10 Excellent

Christine Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building! Everything was so unique and had so much character. I really appreciated the bottled water.
Stayed 5 nights in Dec 2023
Response from Cesar Flores / Front Office Manager on 25 Jan,2024
Dear Christine, Thank you for your recent stay at Umbral, and for rate with 5 stars.Is nice to read that you had a wonderful experience at Umbral. We hope to see you back soon.

4/10 Poor

Rani

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel is in a great location and the room was great. However, their hot tub is a cold tub so we couldn’t really sit in it. Their internet is really bad so makes it hard to plan or do anything in room. The beds were not comfortable and when people above you flush you’ll be smelling that on it’s way down
Stayed 5 nights in Dec 2023
Response from Cesar Flores / Front Office Manager on 25 Jan,2024
Dear Rani, We are sorry to read thar your experience with us was not as we expected. We continue working in order to bring our guest the highest quality of service, and your feedback is really important to us. We hope to have a new opportunity to make it right.

10/10 Excellent

Kareem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff - very clean room - and a perfect location for sight-seeing and enjoying the city
Stayed 5 nights in Dec 2023
Response from Cesar Flores / Front Office Manager on 25 Jan,2024
Dear Kareem, Thank you for your recent stay at Umbral. Is great to read about your experience at our property. We do appreciate your feedback and hope to a new opportunity to welcome you back soon.

10/10 Excellent

arturo

Stayed 4 nights in Dec 2023
Response from Cesar Flores / Front Office Manager on 25 Jan,2024
Estimado Arturo, Apreciamos su evaluacion, sobre su mas reciente estadia en Umbral, Curio Collection by Hilton. Esperamos poder tenerlo de vuelta pronto nuevamente.

10/10 Excellent

Gloria

Stayed 2 nights in Dec 2023
Response from Cesar Flores / Front Office Manager on 25 Jan,2024
Estimada Gloria, Apreciamos su mas reciente estadia Umbral, Curio Collection by Hilton. Asi como si evaluacion que nos ha bridando sobre su experiencia con nosotros. Esperamos su visita pronto nuevamente.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the architecture of the building inside. The lobby and grand staircase and iron railings pretty spectacular--very art deco feel. The suite was beautiful. Staff helpful and friendly. Will stay here again on my next trip to CDMX.
Stayed 7 nights in Nov 2023

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, staff & service
Everything was wonderful except the air conditioning. The 1st night we got there room was so hot we called front desk. They send someone to look at it, they said everything was working good but for my husband and I it was to hot.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jason, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Enormous rooms!
Stayed 1 night in Nov 2023

10/10 Excellent

Diego Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Beautiful hotel. The staff is incredibly helpful! Love the rooms, great restaurants on site. So much around the hotel within walking distance. Definitely will be back to this location when I come back to Mexico City.
Stayed 3 nights in Nov 2023

10/10 Excellent

Edna

Stayed 3 nights in Nov 2023
Response from Cesar Flores / Front Office Manager on 25 Jan,2024
Estimada Edna, Gracias por su mas reciente estadia en Umbral. Apreciamos el puntaje obtenido, como muestra de una buena experiencia en nuestra propiedad. Esperamos pronto su visita nuevamente.

10/10 Excellent

Harvey, North Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet home base in a great city
Stayed 6 nights in Nov 2023

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, fantastic accessible room, great restaurant and bar, I have decided to stay even longer. The neighborhood is so much fun with shopping for everything under the sun. From cheap street food, to higher end shops. The location feels very safe and the hotel is quite secure. I really love the old Otis elevators, they present a sense of old world class and reliability. I’d come back anytime.
Stayed 2 nights in Nov 2023

10/10 Excellent

ROMMEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel en el centro de Ciudad de México
El hotel nos gusto mucho, sus habitaciones amplias y elegantes, sobrepasaron nuestras expectativas, su personal al igual muy atento y amable, el restaurante donde tomará el desayuno si siento que le falta un poquito más, pero dentro de lo normal, aunque pueden mejorar, sin duda volveré a hospedarme en este lugar!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel welcoming staff
Stayed 1 night in Nov 2023

8/10 Good

Farid

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the heart of Mexico City. Room was spacious and clean. Beautiful respite.
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful in answering questions. The hotel was very clean and met our expectations. We felt safe walking around the historic center and it was close to the places we wanted to visit.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ashley Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Umbral was absolutely wonderful. The hotel is immaculately clean and the staff go above and beyond to ensure your comfortable. They were all sincerely kind and helpful, and we really appreciated the suggestions they shared for activities in the area and helpful hints for the excursions we had planned. The food was phenomenal, and the convenience of having a cafe and multiple restaurants in the same space was fantastic for us. We took advantage of the great location and explored much of the city on foot, and we looked forward to returning to Umbral every time we went back to “home base”. We would definitely stay here again and will highly recommend the hotel to friends and family planning a trip to CDMX.
Stayed 6 nights in Sep 2023
Response from Cesar Flores / Front Office Manager on 28 Sept,2023
Dear Ashley, Thank you for your recent stay at Umbral, Curio Collection by Hilton. Is great to read your incredible feedback. We hope to have a new opportunity to welcome you back soon. Sincerely,

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, very clean. The staff is amazing, friendly and speaks both Spanish and English very well. I will definitely stay again next time
Stayed 3 nights in Sep 2023
Response from Cesar Flores / Front Office Manager on 28 Sept,2023
Dear Jeremy, We do appreciate your feedback regarding your recent stay at our property.We hope to welcome you back soon. Sincerely,

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cesar Flores / Front Office Manager on 28 Sept,2023
Estimada Olga, Agradecemos el puntaje brindado sobre su mas reciente estadia con nosotros. Esperamos su regreso pronto nuievamente.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 3 nights in Sep 2023
Response from Cesar Flores / Front Office Manager on 28 Sept,2023
Estimada Cristine, Agradecemos el puntaje brindado sobre su mas reciente estadia con nosotros. Esperamos su regreso pronto nuievamente.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent restaurant on the top floor. Really worth checking. Refine and artistic setting of the property in the middle of city chaos. A bit dark colors to the taste, although.
Stayed 7 nights in Sep 2023
Response from Cesar Flores on 12 Sept,2023
Dear Irina, Thank you for your recent stay at Umbral Curio Collection by Hilton. Is great to read about tour experience with us. We hope to a have a new chance to welcome you back soon.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Mexico City location was incredibly courteous and assisted us in English. The hotel itself was stunningly beautiful with its old colonial architecture. Lovely rooftop pool and a cute outside patio breakfast nook serving tasty healthy food. We didnt eat at the roof top restaurant but it looked lovely although a little beyond our price range. Ground level dessert spot serving churros and espresso hit the spot mid day when we were heading back into the hotel. All in all a super experience and we will definitely be coming back!! Thank you
Stayed 5 nights in Aug 2023
Response from Cesar Flores on 12 Sept,2023
Dear Beverly, Thank you for your recent stay at Umbral Curio Collection. Is great to read that your staff were very helpful and you had a nice experience at our hotel.We hope to see you soon.

10/10 Excellent

Dr. Kevin W.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible. everyone is very friendly and very very helpful.The food at the restaurants Was consistently good with a great variety to choose from. The front office staff helped me many times with issues I had with excursions. I will definitely stay at this hotel again and I’ve been to Mexico to city many times, and this is the best hotel I’ve had so far and that includes the Marriott and the other Hiltons in Calle de Reforma
Stayed 4 nights in Sep 2023
Response from Cesar Flores on 12 Sept,2023
Dear Dr. Kevin W, Thank you for your recent stay ay Umbral Curio Collection and for taking your time to share your experience at our hotel. Is great to read that you have enjoyed the restaurants and that our staff was very helpful.We hope to have a new opportunity to welcome you back soon.

6/10 Okay

Gabriella

Travelled with family
Stayed 4 nights in Aug 2023
Response from Cesar Flores on 12 Sept,2023
Dear Gabriella, Thank you for you recent stay at Umbral Curio Collection. We are sorry to read that you experience was not great as we expected, feel free to contact us back for any additional comments. Our guest feedback and satisfaction is very important for us.

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay
Stayed 1 night in Aug 2023
Response from Cesar Flores / Front Office Manager on 23 Aug,2023
Dear Gonzalo, Thank you for your recent stay at Umbral, Curio Collection by Hilton. It was a pleasure to welcome you. We do appreciate your rate and comments. And hope to have a new opportunity to welcome you back soon.

10/10 Excellent

Jossie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location which was walkable to all areas of Centro. The only negative I can say is our room did not have a view. But we take what we can get.
Stayed 7 nights in Jun 2023
Response from Cesar Flores / Front Office Manager on 23 Aug,2023
Dear Jossie, Thank you for your recent visit to Umbral, Curio Collection by Hilton. We do appreciate your feedback and comments. If your plans return to Mexico City, we hope to welcome you back soon. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 3 nights in Aug 2023
Response from Cesar Flores / Front Office Manager on 23 Aug,2023
Estimada Kiara, Gracias por tu reciente estadia en Umbral, Curio Collection by Hilton. Apreciamos sus comentarios y es grato saber que la ubicacion del hotel fue muy conveniente para usted. Esperamos recibirle pronto nuevamente.

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cordial and friendly staff, great location just minutes walking distance from Zocalo, the historic center of CDMX, shops and museums, and very clean and comfortable facility. Breakfast included but you will need to ask them which breakfast items are and aren’t in free breakfast. Many restaurants and business shut down after 5 and there aren’t many options by walk near the area but they have kitchen on the top floor open til late to grab a bite. Overall, it was a great stay. Kudos to young, infinitely patient staff.
Stayed 10 nights in Jul 2023
Response from Cesar Flores on 23 Aug,2023
Dear Dustin, Thank you for your recent stay at Umbral, Curio Collection by Hilton. Is great to see that the restaurants were a good option for your, we do appreciate your feedback and comments. We do hope to welcome you back soon. Sincerely,