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Reviews of Riviera Hotel South Beach

4 out of 5
Riviera Hotel South Beach
318 20th Street, Miami Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 491 out of 1049 reviews" "
Rating 8 - Good. 196 out of 1049 reviews" "
Rating 6 - Okay. 136 out of 1049 reviews" "
Rating 4 - Poor. 88 out of 1049 reviews" "
Rating 2 - Terrible. 138 out of 1049 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very clean, 2 options for pool, staff was super nice!!
Stayed 2 nights in May 2024

10/10 Excellent

Ivette

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Nelly

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
outlets coming out of the walls. lights flickering not working & very dim. floor balcony has lights pointing into the window all night. you can hear every single noise, people moving upstairs and yelling in the courtyard. there's a restaurant 5 feet away, they play loud music until 11pm. the toilet kept making a very loud noise all night. no breakfast and no parking, all for a supposed 4-star hotel??? for it being THIS expensive it isn't worth it at all. they don't even want to give us a refund even though we got insurance for our stay and checked out a night early. totally terrible
Stayed 2 nights in May 2024

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here and would highly recommend it.
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on 16 May,2024
Hi Cassandra, thank you for your excellent review! It's nice to know that you loved your stay and we welcome you to join us again for another great experience.

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Livia and Rena helped us, they were very nice and helpful, would definitely recommend this hotel it’s beautiful and wonderful service!
Stayed 2 nights in May 2024
Response from TM, Guest Relations on 16 May,2024
Hi Sarah, we are happy that our staff provided such attentive service. Thank you for your wonderful review and recommendation. We hope you will consider us again soon!

2/10 Terrible

MOI HONG

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it is the worst hotel I have ever stayed. The tv was old. The room was so small that you could hardly place two luggages. The bathroom was so small that the sink has to be outside. No coffee maker, no microwave and worst still no bottled water. I will not recommend anyone to this property.
Stayed 1 night in May 2024
Response from TM, Guest Relations on 16 May,2024
Hello Moi Hong, thank you for your review. We have a variety of accommodations from a Classic room to our One Bedroom Suites which are more spacious with a full kitchen that includes a coffee maker, microwave, refrigerator, etc. We appreciate your feedback.

8/10 Good

Deandra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from TM, Guest Relations on 16 May,2024
Thank you for a good rating, Deandra! We welcome the opportunity to host you again soon.

10/10 Excellent

Jakia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No microwave or ice machine or coffee maker
Stayed 2 nights in May 2024
Response from TM, Guest Relations on 16 May,2024
Hi Jakia, thank you for an excellent rating! Microwaves and coffee makers are not standard in our rooms, but it is included in our One Bedroom Suites. We appreciate your feedback.

10/10 Excellent

Torias

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, nice bar/dinning area located outdoors but covered. Great location not far from south beach. Within walking distance to the beach. Clean rooms, great staff, very pleasant, calm, and peaceful considering its proximity to south beach. Great location, great stay
Stayed 1 night in Apr 2024
Response from TM, Guest Relations on 16 May,2024
Hi Torias, thank you for your great review! We are glad to know that our staff provided good service, our accommodations were comfortable, and our facilities were convenient. While we are in a central location just minutes to the beach, attractions, nightlife and more, we are about a 12 minute walk to Ocean Drive. We hope you will consider us again.

10/10 Excellent

Mengchun

Liked: Cleanliness, staff & service, property conditions & facilities
nice place.i like the designe of the lobby.
Stayed 1 night in May 2024
Response from TM, Guest Relations on 16 May,2024
Hi Mengchun! We believe our lobby is a true depiction of Miami Beach with its chic comfortability. Thank you for your great feedback and we welcome the opportunity to host you again soon.

10/10 Excellent

heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service and upgrade no problem. i even checked out early and was able to check back in. love it.
Stayed 2 nights in May 2024
Response from TM, Guest Relations on 16 May,2024
We are happy you had a wonderful stay, Heriberto. We look forward to having you back with us soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Riviera really nice the staff was great look forward to staying there again
Stayed 3 nights in May 2024
Response from TM, Guest Relations on 16 May,2024
It was our pleasure to have you as our guest, Robert, and we look forward to your return!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel walking distance to so many attractions in South Beach. Staff was friendly and accommodating. Would definitely stay again
Stayed 1 night in May 2024
Response from TM, Guest Relations on 16 May,2024
Hi Michelle! We are minutes to fantastic shopping and dining at Lincoln Road mall, local attractions, and the beach. We appreciate your review and look forward to your next stay.

10/10 Excellent

Malcolm

Business traveller
Great
Stayed 4 nights in May 2024

2/10 Terrible

Atsi

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Read this carefully and do not stay here!! This hotel is NOT as advertised. 1. We found roaches (multiple - dead & alive throughout our 3 day stay). The staff promised us to clean but they reused the same linens and did not offer us any compensation or a new room. It was absolutely disgusting and we ended up showering / getting ready elsewhere. 2. Amenities - there's nothing in the room except towels. Nothing in our mini fridge, the sink is OUTSIDE the bathroom, the rooms are actually not that spacious - etc. 3. Rooms smelled of mildew, no security on premises, barely any lighting in the room. The pictures you see are outdated. Save yourself the hassle and do not read the 'good reviews' they are not real. Spend a little more money and stay elsewhere. The only good thing about this hotel is the location.

6/10 Okay

Janet Barsha

Disliked: Staff & service
No way this property is a 4 star hotel. Everything is old, wet and dingy. The room door doesn’t lock properly upon leaving so you have to waste your time trying to get it locked. I am not sure whose brilliant idea it was so place the sink in the room instead of the bathroom. The gentleman in the reception area is extremely awkward. There are two pools, I checked out one of them. There was a bar but it wasn’t open at all so you are literally at the pool with no drink/food.
Stayed 2 nights in May 2024

10/10 Excellent

Iliana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic experience at Rivera South Beach! The front desk staff Rossy,Jose and Livia were all incredibly friendly and went out of their way to be helpful throughout my stay. The rooms were spacious, clean, and beautifully decorated. The only suggestion I'd offer is to improve the lighting in the living room area. While the lamps provided cozy ambiance, additional lighting would be great for makeup application. Overall, I highly recommend this hotel and would definitely stay here again!
Stayed 2 nights in Apr 2024

2/10 Terrible

Tinashe

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Arrived at the property at 10:40am and had to wait up to 3:00pm and ended up not checking in as had to rush to the airport for a flight . It’s was quite an inconvenience. Wasted my $178.00am.
Stayed 1 night in May 2024

8/10 Good

Amritpal, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Cynthia

Liked: Amenities
Love the atmosphere and cleanliness. It is also close to the beach.
Stayed 1 night in May 2024
Response from TM, Guest Relations on 16 May,2024
Hello Cynthia! We have a great Miami Beach vibe and glad you enjoyed it. Please come back and stay with us again soon.

2/10 Terrible

Aakash

Stayed 1 night in Apr 2024

6/10 Okay

Iaesha

Liked: Cleanliness, staff & service
The shower head was broken and the knob to turn the water on broke off. I had no phone and was told I would be getting a new room and I never did.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stagf
Stayed 5 nights in Apr 2024

10/10 Excellent

Ashley

Stayed 3 nights in Apr 2024

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Confirmation email from Expedia said ALL fees had been paid. Arrived at hotel and they refused to put me in a room until I paid an additional $140 in addition to a $100 deposit. Staff was very rude. Cleanliness is clearly not a priority. Mold and mildew everywhere. Toilet was running and made an ungodly noise that woke me up every 20 minutes or so. Took two nights to get me in a new room. New room had the wrong shower curtain so water ran out from underneath all over the bathroom floor. Room didn’t even have a trash can. Fridge battery worked. No microwave. Just an overall horrible experience. Will never book there again.
Stayed 4 nights in Apr 2024

10/10 Excellent

medina s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a quick stay
Stayed 1 night in Apr 2024

8/10 Good

Nejdik

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

4/10 Poor

Hajer

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Staff was very friendly at night shift
Stayed 1 night in Apr 2024

2/10 Terrible

Lyle

Stayed 2 nights in Dec 2023
Response from TM, Guest Relations on 16 May,2024
Thank you for your feedback. Please consider us again where we can make it a 5-Star stay, Lyle.

6/10 Okay

Mr, Las Vegas

Liked: Cleanliness, staff & service
I would give a higher rating but the hotel policy of not holding luggage is a deal-breaker for me. I take lots of cruises out of Miami and it is very inconvenient to check out at 11am and have to drag my luggage around for hours before I can board the ship.
Stayed 1 night in Apr 2024

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

sabin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Stay with Unexpected Costs and Cramped Space was disheartened by the experience. I was met with a lack of on-site parking. I was directed to a nearby parking facility which incurred a significant additional expense, much to my dismay. The room itself was another letdown. Contrary to the advertised images and descriptions, the space was quite confined, which considerably affected the comfort of my stay.
Stayed 1 night in Apr 2024

8/10 Good

Heather

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

DANNY, AURORA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay one night in the room # 102 very good experience we definitely come back
Stayed 1 night in Apr 2024

2/10 Terrible

Donzale

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For some reason the receptionist kept forgetting to give me my ID back, happened to me and my guest that arrived later in morning. Thought i lost my ID until i went down to ask for it, same thing happened to my guest. Idk i just thought that was pretty weird, made me uncomfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the stay experience here was perfect, very satisfied
Stayed 1 night in Apr 2024

10/10 Excellent

Mario

Stayed 1 night in Apr 2024

6/10 Okay

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024

10/10 Excellent

Deshawn

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints the staff was great
Stayed 3 nights in Apr 2024

4/10 Poor

Ashutosh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly shady looking property - with graffiti on its walls (inside, not outer walls). my Room (king bed) looked clean on first look, but there is no broad lighting in room except two small lamps, no to minimal channels on tv that is too dark to see anything, clogged sinks, non-working/broken iron, no mirrors in bathroom, and the worst - a creaking bed that was clearly over-used. The view from windows is terrible too. Due to homeless people sitting right outside, I did not feel safe here and purposely stayed outside hotel most of the time. There is no way this property is a 4 star on google. I would give it 2 stars, and mainly because staff was bit helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Stayed 1 night in Apr 2024

2/10 Terrible

Edwin

Stayed 1 night in Mar 2024

6/10 Okay

emad

Travelled with group
Disliked: Amenities
I was giving a room where newly fresh paint on the hallway next too my room causing me breathing problem,it is causing me severe cough and I may go to my doctor tomorrow for follow up
Stayed 2 nights in Apr 2024

8/10 Good

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The menu for the most part was good but I would add some other specials on Thursday-Sunday & add some other appetizers to the list.
Stayed 7 nights in Mar 2024

2/10 Terrible

CARLOS

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not a great customer service at the front desk, rooms are too old, pool and roof top areas are limited to smokers and close too early @ 8:30pm. For a beach hotel was not my best pick this time!

6/10 Okay

Victor

Liked: Staff & service
No parking and to small rooms
Stayed 4 nights in Mar 2024