Beach nearby, sun-loungers, beach towels

Reviews of Berkeley Shore Hotel

4 out of 5
Berkeley Shore Hotel
1610 Collins Avenue, Miami Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 720 out of 1272 reviews" "
Rating 8 - Good. 302 out of 1272 reviews" "
Rating 6 - Okay. 127 out of 1272 reviews" "
Rating 4 - Poor. 59 out of 1272 reviews" "
Rating 2 - Terrible. 64 out of 1272 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location of south beach! 5 minute walk from the beach where you have 2 complementary chairs reserved for you, but umbrellas must be rented (27$ usd/day). The hotel itself is nice, clean and looked quite similar to the pictures. Only con really was our room was on the first floor which was quite noisy. You can hear other guests walking and talking in the hallway. Other than that, good location and very friendly staff :)
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 28 Apr,2024
Dear Maria,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

2/10 Terrible

Yaleiky

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The stay was great however we got overcharged. We were able to talk to one of the staff and she was able to send me the right receipt they never take off the wrong charge out of my account. I been calling the staff and they keep sending me to different people to this day.
Response from Guest Service Team on 28 Apr,2024
Dear Yaleiky,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us. We request you to please write us our reservation team to have this further investigated and resolved on priority.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and amenities
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 28 Apr,2024
Dear Lauren,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Dilshod

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and friendly stuff
Stayed 3 nights in Apr 2024
Response from Guest Services Team on 24 Apr,2024
Thank you so much, We appreciate your feedback!

4/10 Poor

Salvador

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 28 Apr,2024
Dear Salvador,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

8/10 Good

Tamyra

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 24 Apr,2024
Dear Tamyra,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 17 Apr,2024
Dear Julie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Vitaliy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay considering short time after a major hurricane.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 16 Apr,2024
Dear Vitaliy,We wanted to extend my sincerest gratitude for taking the time to share your feedback following your recent stay with us at Berkeley Shore Hotel Your kind words have truly brightened our day and have been shared with the entire team here at the hotel.Once again, thank you for your valuable feedback and for recognizing the hard work and dedication of our team members. It's guests like you who inspire us to continually strive for excellence.Should your travels bring you back here, please do not hesitate to reach out. We would be honored to welcome you back to Berkeley Shore Hotel for another exceptional stay.

8/10 Good

Long

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location near Lincoln Rd mall, and easy access to beach. Nice restaurant patio. Did not like the bathroom shower layout with no privacy, with no separation with bed area.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 16 Apr,2024
Dear Long,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service Team on 16 Apr,2024
Dear Lauren,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was very friendly. 2 free beach chairs at the beach daily. Look forward to staying again.
Stayed 4 nights in Apr 2024
Response from Guest Service Team on 8 Apr,2024
Dear Liza,We would love to take a moment to express our heartfelt gratitude for your recent stay with us at Berkeley Shore Hotel. It was truly a pleasure having you as our guest, and your kind feedback means the world to us.Your positive feedback not only brightened our day but also serves as a testament to the hard work and dedication of our staff. We will certainly share your compliments with our team members, who will be thrilled to hear about the positive impact they've had on your stay.We genuinely appreciate your support and trust in us, and we look forward to welcoming you back to Berkeley Shore Hotel soon. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us. We're here to ensure that your next stay with us is even more delightful than the last.Once again, thank you for choosing Berkeley Shore Hotel. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.

8/10 Good

Darius

Stayed 4 nights in Mar 2024
Response from Guest Service Team on 28 Apr,2024
Dear Darius,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Genevieve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was our 3rd time at this hotel. We thought it wasn’t as clean as usual. Some wear and tear as well. Not sure we will go back.
Stayed 1 night in Apr 2024
Response from Guest Service Team on 7 Apr,2024
Dear Genevieve,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions for cleanliness at the property, you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

10/10 Excellent

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Response from Guest Service Team on 7 Apr,2024
Dear Alessandro,We would love to take a moment to express our heartfelt gratitude for your recent stay with us at Berkeley Shore Hotel. It was truly a pleasure having you as our guest, and your kind feedback means the world to us.Your positive feedback not only brightened our day but also serves as a testament to the hard work and dedication of our staff. We will certainly share your compliments with our team members, who will be thrilled to hear about the positive impact they've had on your stay.We genuinely appreciate your support and trust in us, and we look forward to welcoming you back to Berkeley Shore Hotel soon. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us. We're here to ensure that your next stay with us is even more delightful than the last.Once again, thank you for choosing Berkeley Shore Hotel. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.

10/10 Excellent

Tayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. I would come again.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 6 Apr,2024
Dear Tayla,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 6 Apr,2024
Dear Lillie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

JACOB

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience and good staff!
Stayed 2 nights in Mar 2024
Response from Guest Services Team on 4 Apr,2024
Dear Jacob,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We hope to have the opportunity to welcome you back soon!

8/10 Good

Jacob Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in the PERFECT location near shopping, a block from the beach and close to lots of tourist activties. The hotel itself always smelled very clean which was nice. Front desk staff helped with walking directions and things to do, always greeted with a smile. The room was fine I had a 3rd floor room with absolutely no view unless you could a building and some other rooms window a view... The pool is on the fourth floor and the extended part of the building completely blocks out the sun, so it's cold water and small and near the nice little exercise room. I wished the room had a microwave because all of the nearby food is very expensive had a very hard time finding lunch for less than 40 dollars I'm fine with that price for dinner but come on lunch? ALL of the restaurants around also add mandatory 20 pct service charge(tip) too onto everything you order unless you get it to go which wasn't an option because no microwave. Even five guys burgers in the neighborhood cost 25, the pizza across the street was the best price HUGE slice for 10 bucks :) the salt restaurant onsite had good lobster rolls, and decent crabcakes that salmon was pretty tasteless tho. Overall a good stay and I would recommend this place although I would do whatever you have to to get one of the upper rooms that actually had a view. I had to leave early for a family emergency (death) unfortunately and wasn't able to get anything refunded because of the way I booked with expedia :(
Stayed 6 nights in Mar 2024
Response from Guest Service Team on 4 Apr,2024
Dear Jacob,We would love to take a moment to express our heartfelt gratitude for your recent stay with us at Berkeley Shore Hotel. It was truly a pleasure having you as our guest, and your kind feedback means the world to us.Your positive feedback not only brightened our day but also serves as a testament to the hard work and dedication of our staff. We will certainly share your compliments with our team members, who will be thrilled to hear about the positive impact they've had on your stay.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.We genuinely appreciate your support and trust in us, and we look forward to welcoming you back to Berkeley Shore Hotel soon. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us. We're here to ensure that your next stay with us is even more delightful than the last.Once again, thank you for choosing Berkeley Shore Hotel. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.

10/10 Excellent

Irenee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great staff. Quick walk to the beach and restaurants. There is a restaurant on site with delicious options. It was our second time staying there and both times were excellent.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 2 Apr,2024
Dear Irenee,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Anna, Brooklyn

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 7 Apr,2024
Dear Anna,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Shadell Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximity to the beach. It's just across the street and it was no problem getting loungers on the beach and up front if we were there before 10-10:30. Helpful staff.
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 1 Apr,2024
Dear Shadell,We would love to take a moment to express our heartfelt gratitude for your recent stay with us at Berkeley Shore Hotel. It was truly a pleasure having you as our guest, and your kind feedback means the world to us.Your positive feedback not only brightened our day but also serves as a testament to the hard work and dedication of our staff. We will certainly share your compliments with our team members, who will be thrilled to hear about the positive impact they've had on your stay.We genuinely appreciate your support and trust in us, and we look forward to welcoming you back to Berkeley Shore Hotel soon. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us. We're here to ensure that your next stay with us is even more delightful than the last.Once again, thank you for choosing Berkeley Shore Hotel. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.

8/10 Good

Stephanie, Ontario

Travelled with partner
We enjoyed our stay at berkley shore. The hotel itself is adequate, honestly it’s just in a convenient location in south beach. What I did like was the private beach section with towels and chairs for hotel guests. Past that perk it was an average stay.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 31 Mar,2024
Dear Stephanie,We would love to take a moment to express our heartfelt gratitude for your recent stay with us at Berkeley Shore Hotel. It was truly a pleasure having you as our guest, and your kind feedback means the world to us.Your positive feedback not only brightened our day but also serves as a testament to the hard work and dedication of our staff. We will certainly share your compliments with our team members, who will be thrilled to hear about the positive impact they've had on your stay.We genuinely appreciate your support and trust in us, and we look forward to welcoming you back to Berkeley Shore Hotel soon. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us. We're here to ensure that your next stay with us is even more delightful than the last.Once again, thank you for choosing Berkeley Shore Hotel. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.

10/10 Excellent

Jorge

Travelled with family
Amazing hotel, great location, good service. Highly recommended
Stayed 6 nights in Mar 2024
Response from Front Desk Team on 29 Mar,2024
Dear Jorge,We appreciate your 5 stars review, we are glad to received your feedback, your comments will be share with all our team.Thank you

4/10 Poor

Charlene

Travelled with partner
Disliked: Cleanliness, amenities
Not convenient for parking
Stayed 1 night in Mar 2024
Response from Guest Service Team on 29 Mar,2024
Dear Charlene,Thank you for staying with us at Berkeley Shore Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Natalia

Stayed 4 nights in Mar 2024
Response from Guest Service Team on 16 Apr,2024
Dear Natalia,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

2/10 Terrible

Daniel

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the worst hotel experience I’ve ever had. Our room had a massive leak which resulted in all of my clothes being completely soaked for the duration of my trip. Hotel staff did not take this seriously saying simply “maintenance could not find the source of the leak”. In addition, our toilet clogged day 1, every time we asked for towels they would say ok then never send them. And even when they offered us a room change, they said they would let us know when the new room was ready and then never did. I have never experienced a more incompetent and less caring staff. Absolutely will not return. Think twice before booking here.
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 27 Mar,2024
Dear Daniel,We are writing to you today with a sincere and heartfelt apology for the negative experience you had with our staff during your recent stay at Berkeley Shore Hotel. It deeply pains us to learn that our team's conduct fell short of the high standards of service and professionalism that we strive to uphold.We understand the frustration and inconvenience that a maintenance issue can cause, and for that, we sincerely apologize. Please rest assured that we take your feedback seriously, and we are actively addressing the matter to ensure that such incidents do not recur in the future.Please accept our sincerest apologies for any inconvenience, frustration, or discomfort you may have experienced as a result of our staff's behavior. This is not indicative of the level of service we aim to provide, and we understand the impact it can have on your overall experience.We want to assure you that we take your feedback very seriously, and we are taking immediate steps to address the issue internally. We will be conducting thorough training sessions and providing additional support to our staff to ensure that incidents like this do not occur in the future.Once again, We apologize for the disappointment and frustration you experienced during your stay. We value your patronage and hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.Thank you for bringing this matter to our attention again and for giving us the opportunity to address it.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Restaurant on site was delicious.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 26 Mar,2024
Dear Julie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

2/10 Terrible

SABA

Travelled with family
Disliked: Staff & service
traveled with my family and staying in this hotel for 1 night. like the location . close to beach, shops and restaurants. however the front desk staff are rude not welcoming. the lady who checked us in completely ignored me and continued her conversation with her coworker while I am waiting to check in’ I have never encountered this kind of rudeness from a hotel the room is okay but the see through glass shower next to the bed seems weird ( not family friendly)
Stayed 1 night in Mar 2024
Response from Guest Service Team on 26 Mar,2024
Dear Saba,We are writing to you today with a sincere and heartfelt apology for the negative experience you had with our staff during your recent stay at Berkeley Shore Hotel. It deeply pains us to learn that our team's conduct fell short of the high standards of service and professionalism that we strive to uphold.Please accept our sincerest apologies for any inconvenience, frustration, or discomfort you may have experienced as a result of our staff's behavior. This is not indicative of the level of service we aim to provide, and we understand the impact it can have on your overall experience.We want to assure you that we take your feedback very seriously, and we are taking immediate steps to address the issue internally. We will be conducting thorough training sessions and providing additional support to our staff to ensure that incidents like this do not occur in the future.Once again, We apologize for the disappointment and frustration you experienced during your stay. We value your patronage and hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.Thank you for bringing this matter to our attention and for giving us the opportunity to address it.

8/10 Good

Aghasi

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 26 Mar,2024
Dear Aghasi,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff was good. Check in/out was easy. Plenty to do in the area. Thank you.
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 23 Mar,2024
Dear Ben,We would love to take a moment to express our heartfelt gratitude for your recent stay with us at Berkeley Shore Hotel. It was truly a pleasure having you as our guest, and your kind feedback means the world to us.Your positive feedback not only brightened our day but also serves as a testament to the hard work and dedication of our staff. We will certainly share your compliments with our team members, who will be thrilled to hear about the positive impact they've had on your stay.We genuinely appreciate your support and trust in us, and we look forward to welcoming you back to Berkeley Shore Hotel soon. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us. We're here to ensure that your next stay with us is even more delightful than the last.Once again, thank you for choosing Berkeley Shore Hotel. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.

10/10 Excellent

Keidrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 12 Apr,2024
Dear Keidrick,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

2/10 Terrible

Caselyn

Disliked: Cleanliness, property conditions & facilities
Black mold in shower, stains on carpet , hotel fee and forced valet parking
Stayed 1 night in Mar 2024
Response from Guest Service Team on 21 Mar,2024
Dear Caselyn,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

10/10 Excellent

Charisse L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were some miscommunications regarding the booking arrangements through Expedia. The hotel staff was very accommodating. They made sure that my daughters had a safe stay.
Stayed 5 nights in Mar 2024
Response from Guest Service Team on 21 Mar,2024
Dear Charisse,We would love to take a moment to express our heartfelt gratitude for your recent stay with us at Berkeley Shore Hotel. It was truly a pleasure having you as our guest, and your kind feedback means the world to us.Your positive feedback not only brightened our day but also serves as a testament to the hard work and dedication of our staff. We will certainly share your compliments with our team members, who will be thrilled to hear about the positive impact they've had on your stay.We genuinely appreciate your support and trust in us, and we look forward to welcoming you back to Berkeley Shore Hotel soon. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us. We're here to ensure that your next stay with us is even more delightful than the last.Once again, thank you for choosing Berkeley Shore Hotel. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.

10/10 Excellent

Shantel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay at the Berkeley Shore. Victor from the front desk was very professional and helpful. I also witnessed him interact with a guest who was upset and extremely confrontational, however Victor remained professional. It was quite impressive.
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 20 Mar,2024
Dear Shantel,We wanted to extend my sincerest gratitude for taking the time to share your feedback following your recent stay with us at Berkeley Shore Hotel Your kind words have truly brightened our day and have been shared with the entire team here at the hotel.We must say, your recognition of the exceptional service provided by our staff members, Victor fills us with immense pride and joy. They are truly dedicated individuals who go above and beyond to ensure that each guest has a memorable and enjoyable experience during their stay.Once again, thank you for your valuable feedback and for recognizing the hard work and dedication of our team members. It's guests like you who inspire us to continually strive for excellence.Should your travels bring you back here, please do not hesitate to reach out. We would be honored to welcome you back to Berkeley Shore Hotel for another exceptional stay.

8/10 Good

Jeanne

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Guest Service Team on 7 Apr,2024
Dear Jeanne,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for a vacation and good vibes of the people anytime. We really enjoy this hotel.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 18 Mar,2024
Dear Jorge,We would love to take a moment to express our heartfelt gratitude for your recent stay with us at Berkeley Shore Hotel. It was truly a pleasure having you as our guest, and your kind feedback means the world to us.Your positive feedback not only brightened our day but also serves as a testament to the hard work and dedication of our staff. We will certainly share your compliments with our team members, who will be thrilled to hear about the positive impact they've had on your stay.We genuinely appreciate your support and trust in us, and we look forward to welcoming you back to Berkeley Shore Hotel soon. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us. We're here to ensure that your next stay with us is even more delightful than the last.Once again, thank you for choosing Berkeley Shore Hotel. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.

10/10 Excellent

Sean

Stayed 2 nights in Mar 2024
Response from Guest Service Team on 6 Apr,2024
Dear Sean,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
The room was quite small, and the open bathroom was unexpected
Stayed 1 night in Mar 2024
Response from Guest Service Team on 17 Mar,2024
Dear Michael,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

8/10 Good

Jeannette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was really nice, clean and quiet. However, we rated the Staff and Service 3 stars because, although they were not rude, they could have been more welcoming. Also, housekeeping kept leaving our door unlocked. Nevertheless, the hotel was excellent.
Stayed 5 nights in Mar 2024
Response from Guest Service Team on 17 Mar,2024
Dear Jeannette,We are writing to you today with a sincere and heartfelt apology for the negative experience you had with our staff during your recent stay at Berkeley Shore Hotel. It deeply pains us to learn that our team's conduct fell short of the high standards of service and professionalism that we strive to uphold.Please accept our sincerest apologies for any inconvenience, frustration, or discomfort you may have experienced as a result of our staff's behavior. This is not indicative of the level of service we aim to provide, and we understand the impact it can have on your overall experience.We want to assure you that we take your feedback very seriously, and we are taking immediate steps to address the issue internally. We will be conducting thorough training sessions and providing additional support to our staff to ensure that incidents like this do not occur in the future.Once again, We apologize for the disappointment and frustration you experienced during your stay. We value your patronage and hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.Thank you for bringing this matter to our attention and for giving us the opportunity to address it.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Helpful staff.
Stayed 3 nights in Jan 2024
Response from Guest Service Team on 16 Mar,2024
Dear Brian,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Sidonija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Clean, nicely decorated Stayed there for 3 nights. Excellent location, everything you need is around walkable distance. Plenty of dining or breakfast places. Concierge Victor was very nice, professional, helpful. Only one thing made me smile,-hotel provide only 2 pods of coffee, rest you have to pay for it :)))
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 16 Mar,2024
Dear Sidonija,We wanted to extend my sincerest gratitude for taking the time to share your feedback following your recent stay with us at Berkeley Shore Hotel Your kind words have truly brightened our day and have been shared with the entire team here at the hotel.We must say, your recognition of the exceptional service provided by our staff members- Victor fills us with immense pride and joy. They are truly dedicated individuals who go above and beyond to ensure that each guest has a memorable and enjoyable experience during their stay.Once again, thank you for your valuable feedback and for recognizing the hard work and dedication of our team members. It's guests like you who inspire us to continually strive for excellence.Should your travels bring you back here, please do not hesitate to reach out. We would be honored to welcome you back to Berkeley Shore Hotel for another exceptional stay.

2/10 Terrible

Yaye NDAO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were rude and disrespectful. I will never go back there again.
Response from Guest Service Team on 14 Mar,2024
Dear Yaye,We are writing to you today with a sincere and heartfelt apology for the negative experience you had with our staff during your recent stay at Berkeley Shore Hotel. It deeply pains us to learn that our team's conduct fell short of the high standards of service and professionalism that we strive to uphold.Please accept our sincerest apologies for any inconvenience, frustration, or discomfort you may have experienced as a result of our staff's behavior. This is not indicative of the level of service we aim to provide, and we understand the impact it can have on your overall experience.We want to assure you that we take your feedback very seriously, and we are taking immediate steps to address the issue internally. We will be conducting thorough training sessions and providing additional support to our staff to ensure that incidents like this do not occur in the future.Once again, We apologize for the disappointment and frustration you experienced during your stay. We value your patronage and hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.Thank you for bringing this matter to our attention and for giving us the opportunity to address it.

10/10 Excellent

JOSEPH, MIDVALE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Team on 2 Apr,2024
Dear Joseph,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

4/10 Poor

Devonique

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel is very beautiful I just think my room wasn’t as advertised. It didn’t look or feel thoroughly clean. The shower adjuster was falling off the wall.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 11 Mar,2024
Dear Devonique,Thank you for taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. It is feedback like yours which allows us to improve our hotel each day. We hope to have the opportunity of welcoming you back to re-experience Berkeley Shore Hotel in the near future.

6/10 Okay

Monique E

Travelled with partner
Liked: Cleanliness
There was no bus transportation or own service for transporting. It should’ve been more amenties for the deposit price. Like why couldn’t we pay using our deposit?
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 11 Mar,2024
Dear Monique,Thank you for taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. It is feedback like yours which allows us to improve our hotel each day. We hope to have the opportunity of welcoming you back to re-experience Berkeley Shore Hotel in the near future.

6/10 Okay

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
We notice i soonest we did the check in our ac room wasnt workin well We let them know the issue They did come and try yo fix it But contunie with the same problem Until we check out room was hot between 79 and 80 degres most of the time very very hot:(
Stayed 2 nights in Mar 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 10 Mar,2024
Dear Bryan,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

daliah

Stayed 1 night in Mar 2024
Response from Guest Service Team on 29 Mar,2024
Dear Daliah,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 Good

Anatoly

Stayed 1 night in Mar 2024
Response from Guest Service Team on 27 Mar,2024
Dear Anatoly,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 Excellent

Robert, Grantham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location can walk to most places. Staff very friendly and helpful. Could use some upgrades.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on 6 Mar,2024
Dear Robert,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us. Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.