Dear Lisandra, Thank you for sharing your excellent rating and also your valuable feedback about your recent stay with us. We are pleased to know from your rating that you had a great overall experience. However, we would like to apologize for the issues you had with our service. Please know that we take your comments to heart, and we will be taking steps to address these concerns. It is our goal to improve continually, and we would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel Management

Dear Barbara, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the elevator being out of service during your stay. Ensuring a smooth and comfortable experience for our guests is important to us, and we regret falling short in this instance. Your comments will be taken into consideration as we strive to improve our communication with guests regarding any issues that may impact their stay. We appreciate your understanding and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management

Dear yanill, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Nicole, Thank you for taking the time to share your feedback about Extended Stay America. We're delighted to hear that you found value in your stay with us. Providing excellent value and comfortable accommodations is always our goal. We look forward to welcoming you back for another pleasant stay. Sincerely,Hotel Management

Dear Ricardo, We're delighted to hear that you had a nice experience at Extended Stay America! Your brief but positive feedback is truly appreciated. If there are specific aspects you particularly enjoyed during your stay, we'd love to hear more. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable visit!Sincerely, Hotel Management

Dear Humaira, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Jepsiely, Thank you for sharing your feedback with us about your recent stay. We value you as our guest and apologize for any inconvenience you may have experienced during your stay due to the unavailability of kitchen utensils. We always strive to meet our guests' needs and provide a comfortable stay, and we regret that we fell short in your case. Thank you for your input, and we will take steps to improve our service and ensure our guests have a pleasant experience. We hope to welcome you back and provide you with a better stay in the future. Sincerely,Hotel Management

Dear Ninette, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our clean property, quiet atmosphere, and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear STACEY, It was disappointing to read that we did not meet your expectations regarding our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear WR, We are happy you chose Extended Stay America for your recent visit to Doral. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Alexandra, Thank you for choosing our hotel for your stay. We apologize for any inconvenience regarding the shuttle service. We understand the importance of accurate information, and we'll work to ensure this is addressed. We appreciate your feedback and hope to have another opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Management

Dear Deborah, Thank you for staying with us for your recent visit to Miami. We endeavor to go above and beyond to ensure our guests have an exceptional experience, and we appreciate your kind remark about our friendly staff. We will share this with the team to let them know their efforts are appreciated. All of us at Extended Stay America appreciate your generous compliments, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Vikram, Thank you for staying with us and reviewing your experience. We apologize for the cleanliness and amenity issues you encountered during your stay. Your feedback is valuable, and we take it seriously. We will address these concerns promptly to ensure a more comfortable and well-equipped experience for our guests in the future. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Francisco, Thank you for choosing our hotel and sharing your review. We hope you had a great stay overall; however, we apologize if our complimentary grab-and-go breakfast was not to your liking. We always want our guests to enjoy every aspect of our hotel, and your comments are crucial in helping us identify areas for improvement. We hope to have the opportunity to host you again should your travels bring you back our way.Sincerely,Hotel Management

Dear Carlos, Thank you for sharing your thoughts on your recent stay. We appreciate your feedback and apologize for the inconvenience you experienced. Our team will investigate and address the room odor promptly. Regarding breakfast, we're sorry it didn't meet your expectations. We'll review our offerings to ensure accurate representation. Your insights are valuable, and we're committed to enhancing our guests' experience. We hope to have the opportunity to exceed your expectations in the future. Your comfort is our priority, and we appreciate your understanding. Sincerely,Hotel Management

Dear MDTAUHIDUR, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable as we continuously strive to improve our guests' experience. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management