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Reviews of Hyatt Place Miami Airport-East

3 out of 5
Hyatt Place Miami Airport-East
3549 NW Le Jeune Road, Miami, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 516 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 83 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reservation desk was very welcoming. The room was spacious and very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and it was very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Kamaljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Amandeep

Travelled with family and small children
The washrooms were not working.. limited staff.. breakfast got over before closing time
Stayed 2 nights in Apr 2024

8/10 Good

Oscar

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and accessible (after getting lost with the address). The rooms were spacious and perfect for the price. Would definitely stay here again
Stayed 1 night in Apr 2024

2/10 Terrible

Nicole

Stayed 1 night in Mar 2024

6/10 Okay

Thomas

Stayed 1 night in Apr 2024

8/10 Good

Kiki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Fabian, Saint Petersburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Rooms were very clean and modern. Great breakfast as well.
Stayed 1 night in Apr 2024

6/10 Okay

Farah

Stayed 1 night in Apr 2024

6/10 Okay

Robin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need to wash the carpets and update painting and get some new furniture in all areas. Very worn and peeling. Also, no shuttle to airport like their next door competitors LaQuinta, Red Roof…. on the plus side, staff were fantastic.
Stayed 1 night in Apr 2024

4/10 Poor

Oscar

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
So they have a quiet time picture posted 10p to 6a and that was cool. I’m getting dressed at 8pm and playing music on a small Bluetooth speaker and get the knock at door from staff that it’s too loud at 8pm. Take the sign down if that’s the case.
Stayed 1 night in Apr 2024

4/10 Poor

Ken

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was fine but the staff was poor. Arrived at airport and waited for shuttle. No shuttle arrived. Called hotel, they hung up on me three times without answering. Took a Uber to hotel. Watched staff hang up on person after person for 30 minutes while I was waiting to check in. Not acceptable.
Stayed 1 night in Mar 2024

10/10 Excellent

Eyob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, well furnished. Very friendly and helpful staff. Nice breakfast.
Stayed 1 night in Mar 2024

2/10 Terrible

daesung

Disliked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 1 night in Mar 2024

10/10 Excellent

Ivonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice staff!! Good location
Stayed 1 night in Mar 2024

4/10 Poor

carlos

Travelled with family
Wouldn’t stay there again
Stayed 1 night in Mar 2024

10/10 Excellent

Tifani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very convenient to the airport and car rental. Room was spacious, clean and beautifully decorated. Great Breakfast was included.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sara

Stayed 1 night in Mar 2024

10/10 Excellent

Shena, Nassau N P

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly quiet; close to Miami International Airport.
Stayed 1 night in Mar 2024

2/10 Terrible

Jocelin

When me and my husband arrived at the hotel the person at the lobby couldn’t find our reservation, I asked to speak to a manager and she said that Expedia never contacted them about my room reservation. I called Expedia customer service to speak with an agent and he couldn’t help me, after a paid for my hotel room through Expedia, I had to find another hotel in the area to stay over night. Expedia is a scam, I need my money refund and I will never use your service ever again
Stayed 1 night in Feb 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

TINGTING

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024

6/10 Okay

Abdul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Airport noise, No shuttle to airport and to cruise port. The front desk person didn’t like the third party booking.
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy room.
Stayed 1 night in Mar 2024

6/10 Okay

Marianito

Travelled with partner
Our stay on 3/9 is average. But our reservation on 3/1 is a totally a disaster. Hyatt place is stating that we don't have reservation. I guess expedia screwed up our itinerary. They did not provide the hotel a confirmation. I am on the phone for a long time. Finally expedia got us another room at Red Roof hotel. After getting a room at Red Roof this manager at Hyatt place Miami try to stop us saying that he can help us after 5 hours of staying at the premises. What a Joke?
Stayed 1 night in Mar 2024

10/10 Excellent

Lashundra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Leeal, Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is included but no food or drinks available if your arrival is late evening flight. No shuttle service if going to cruise port.
Stayed 1 night in Mar 2024

6/10 Okay

Elisa

Travelled with group
Liked: Staff & service
Disliked: Amenities
Hotel is very standard. Hotel was clean, but not updated. There wasn't a full functioning bar.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport but had no shuttle.
Stayed 1 night in Mar 2024

10/10 Excellent

Kameel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good but as a Hyatt member i was not aware i had to pay for carpark.
Stayed 2 nights in Feb 2024

2/10 Terrible

SANDRA A

Travelled with partner
VERY DISAPPOINTED WITH HYATT! No room available when we arrived at 1:00AM. Booked and paid for room through Expedia 2 mths prior to our stay on Feb 24 (night before our cruise) Called Hyatt to notify arriving after 11:00pm & was told they would make a note on my account. When we got there, front doors were locked & nobody was answering bell. We stood for 15 minutes until guests came down the stairs and let us in. fFont desk on 2nd level. a family with 2 kids, after waiting for their reserved room for an hour left very angry (they said they booked thru Hyatt direct 3 mths prior) Front desk girl said she didn’t have a reservation for me and had said the hotel had overbooked by dozens of people and all the hotels around were full. She tried to tell me it was because I booked thru a 3rd party (Expedia) and this happens all the time. I have never had this issue before. Front desk called Expedia for us and we were on hold for about 45 min, where I just got a $294 CAD refund & $50 credit for my troubles. While on hold, Front desk called Hyatt at other end of the city, got us a room there-said all hotels in vicinity were full, & we were lucky. Another elderly lady showed up with a reservation & was told no rooms available. Another $40 in Uber, hotel $454usd, much more than the rate I had originally paid & finally got to bed at 3:00 in the morning only to check out by 11:00. We took the elderly lady with us as they had one more room left.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy airport access. Clean,spacious rooms. Only downside was no airport shuttle.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent hotel. The staff are great, room was clean and the bed was comfortable. This is an airport hotel so it goes without saying you will hear planes, but I loved sitting at my window and watching the activity. Highly recommend this hotel.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Marianito

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Stayed 1 night in Feb 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the rental car return at the airport and fairly close to the cruise terminal. Dining options 24 hours, simple food but good.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located next to the airport and was offered at a reasonable rate. They also offered a complimentary breakfast. I will book here again in the future when I am plan another cruise.
Stayed 1 night in Feb 2024

2/10 Terrible

Christine

Travelled with family
Disliked: Amenities
I need to get my money back. If someone could tell me who to contact. I booked this room through Expedia and they had no record it in their hotel that we booked. I even brought up the email and printed off everything with a confirmation number included. The lady at the counter said the confirmation number had to be a 6-digit number, and there was no 6-digit number on the entire email. There were no hotels in the entire Miami so we had no place to stay for an entire night thanks to Expedia. Then, there is no one in customer service to talk to. No living, breathing person to tell us how to get our money back!
Stayed 1 night in Feb 2024

2/10 Terrible

Sonya

Travelled with partner
Disliked: Cleanliness, staff & service
We arrived to the hotel being booked in full and we don’t have a room. The staff were as helpful as they could be without a reservation in the system.
Stayed 1 night in Feb 2024

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilets, sink and shower didn’t drain
Stayed 1 night in Feb 2024

10/10 Excellent

Marty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop, very convenient to the highways going downtown Miami, Miami Beach and the airport. Rental car center about a block away
Stayed 1 night in Feb 2024

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good except we have to ask to get our room clean every other day, an old tv and breakfast 4 of 10
Stayed 3 nights in Feb 2024

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was nice, breakfast good, room excellent. Did not like that they dont offer shuttle bus to hotel anymore.
Stayed 4 nights in Feb 2024