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Reviews of WoodSpring Suites Miramar

2.5 out of 5
WoodSpring Suites Miramar
3660 Red Road, Miramar, FL

Reviews

7.4

Good

Rating 10 - Excellent. 278 out of 711 reviews" "
Rating 8 - Good. 156 out of 711 reviews" "
Rating 6 - Okay. 106 out of 711 reviews" "
Rating 4 - Poor. 62 out of 711 reviews" "
Rating 2 - Terrible. 109 out of 711 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

4/10 Poor

Esteban

Disliked: Cleanliness, property conditions & facilities
The lady at the front desk was courteous and accommodating. The only positive thing about my stay there…
Stayed 1 night in Apr 2024

4/10 Poor

david

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 29 Apr,2024
Thank you.

2/10 Terrible

Devin

I had never arrived to the hotel and was still charged.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Faheem

Disliked: Cleanliness, property conditions & facilities
My Television did not work. The paint was peeling off the wall in the bathroom and the window blinds did not work.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Sean

Liked: Property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Manager on 25 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

8/10 Good

einar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
Thank you.

4/10 Poor

George

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry facilities. Free coffee. Full-size fridge in room. Ample free parking. Good location. Elevator was out of service. Extra strong cleaning chemical smell upon arrival to room. Floors dirty. Uncomfortable bed and pillows. Noisy. Slamming doors. No blow dryer. No tissue. No bathmat. No housekeeping service / towel exchange included unless you stay for more than two weeks. Although the building is less than five years old, it is not well-maintained. Stairways were dirty and smelled of marijuana. Garbage containers overflowing in common areas. We would not recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Manager on 25 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Hank

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very noisy and the decision to remove daily housekeeping is not bad one. The customer service is poor and there is a need to consider training for the front desk staff.
Stayed 7 nights in Apr 2024
Response from Manager on 25 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Demarcus

Business traveller
Disliked: Staff & service
Property has people who live in the property from government programs. Makes the property run down
Stayed 2 nights in Feb 2024
Response from Manager on 15 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Cherryl

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I did not like having to walk up 4 flights of stairs because the elevator was not in service. Also, one of the staff members who was cleaning the rooms responded in a very rude tone when I requested a towel, Overall, my stay was pleasant.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Manager on 12 Apr,2024
Thank you for staying with us.

10/10 Excellent

Camilo

Stayed 3 nights in Apr 2024

4/10 Poor

Deborah

Disliked: Cleanliness, amenities, property conditions & facilities
The room was old with old peeling leather chair..the bed and linen was cheap..the building needs pressure washing or painting..WOULD NOT stay there again
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Fiorella

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location and friendly staff but the hotel is very dated and the elevator was not working, we were staying on the 4th floor.
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

ANDREA

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad ambiance Only truckers Dirty Basic staff Lights went off with any thing plugged
Stayed 8 nights in Mar 2024
Response from Manager on 1 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Mary

It was different but nice .
Stayed 8 nights in Mar 2024
Response from Manager on 1 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Bruce

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
knew it was not going to be the best place to stay when there were 2 police cars out front when we arrived. The front desk gal was fabulous, really kind and helpful and since we arrived so late we went for the stay. The whole place justs stinks, it smells so bad, I can't put my finger on it just yuck, like a mix of rotten garbage, mold and mildew. The floors felt slimy underfoot and turned the soles of my feet black, the fan in the bathroom didn't work, in fact the room had a wiring fault and there was no electricity in it all night, and the elevator was also broken so we had to haul our bags up 4 flights of stairs. There are zero amenities - no cups, no facial tissue, no extra toilet paper. The window catch was broken, thankfully so that the window could be opened, the blinds were broken, people were yelling up and down the halls most of the night. Stay at your own risk, a truly horrific experience except for the staff, they were great. (Your talent is wasted there, find a better hotel to work in!)
Response from Manager on 1 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Kelvin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAN AND THE BATHROOM WAS EXPECTACULAR
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar,2024
Thank you.

8/10 Good

Marie

Travelled with family and small children
Liked: Amenities
Nice for quick last minute trip
Stayed 2 nights in Mar 2024
Response from Manager on 25 Mar,2024
Thank you.

10/10 Excellent

Tiffany

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Hotel was very clean, staff was friendly, and it provided amenities like ( gym and laundry). The only downside was elevator was out. Staff did accommodate moving me to different room. Overall great experience and great management.
Stayed 7 nights in Mar 2024
Response from Manager on 25 Mar,2024
Thank you for staying with us.

2/10 Terrible

Ronald

Stayed 2 nights in Mar 2024
Response from Manager on 8 Apr,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Julyann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly, peaceful place.
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar,2024
Thank you.

2/10 Terrible

Colleen

Stayed 9 nights in Mar 2024
Response from Manager on 25 Mar,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

10/10 Excellent

Erica

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was very professional. Very clean.
Stayed 2 nights in Mar 2024
Response from Manager on 25 Mar,2024
Thank you.

4/10 Poor

Claire

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator has been broken for weeks, and they didn't disclosure it when we booked it.
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

ROCIO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar,2024
Thank you.

8/10 Good

Jorge

Stayed 1 night in Mar 2024
Response from Manager on 1 Apr,2024
Thank you.

10/10 Excellent

Alexandra

Stayed 1 night in Mar 2024
Response from Manager on 1 Apr,2024
Thank you.

2/10 Terrible

Sully

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 11 Mar,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

10/10 Excellent

Antrawn, Hollywood

Liked: Cleanliness
Enjoy my stay
Stayed 2 nights in Feb 2024
Response from Manager on 8 Mar,2024
Thank you.

8/10 Good

Tichard

Stayed 1 night in Feb 2024
Response from Manager on 1 Apr,2024
Thank you.

10/10 Excellent

Noemi, Orlando

Travelled with family
Liked: Cleanliness, staff & service
My stay was great it is a extended stay and people live here i was just here for a week and the only thing was the Elevertor was not working at all my 1st stay was wobbling and next day no good i had surgery lots more people had surgery and for them up and down stair my God not at all great but i thank god for front desk woman that help me change my room I don't know her name but she having a baby boy may God bless them both she really help. Now for a cleaning woman that was there on the day Elevator was not working cuz at the time i just came from surgery and i was not going up those stair so she need to mind her business and do her job she was instigating an issue that had to be resolve with front desk not her you do not need people like that working there. I can go fine out names put it up in here but they know who they are so CAN YOU PLEASE HAVE ELEVATOR FIX THAT'S WAS A SCARY SITUATION AND I WAS ON IT VERY BAD LAW SUITE THAT WOULD OF BEEN CUZ THE ELEVATOR DID FALL AND THANK GOD NOONE WAS HURT .....BUT over all the place is great oh kids and animals around ....
Stayed 7 nights in Feb 2024
Response from Manager on 8 Mar,2024
Thank you for staying with us. We working on getting the elevator fixed.

6/10 Okay

William

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
I don’t like is the elevator wasn’t work no discount for it and the room no clean and smelled like food
Stayed 2 nights in Mar 2024
Response from Manager on 4 Mar,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Abisai, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was kind of worried about this place after reading the reviews, but I didn’t encounter anything that I read. Parking was plentiful. The little interaction I had with staff was always pleasant. The room was clean. I was shocked that the rooms had a full fridge, kitchen style sink, overhead microwave and two electric stove tops. I loved that! The bathroom was decent sized. The toilet position was a bit lower than what I’m used to but still comfortable. The bed at first sight did not look comfortable but I was wrong. It felt amazing and helped me relax with my bad back. TV was a good size with a fair selection of regular basic cable channels and some premium movie channels (showtime, etc.) There is no pool on property but there is a lake where you can sit and watch the sunset if you’d like and it’s with-in walking distance of many restaurants. After the lobby closes for the night, you DO NEED your hotel key card to get in as all the doors are locked from the outside in so that’s a security feature I loved. Check out was fast. Check-in was fairly quick too. If you pay with a card there is no deposit but if you pay for your stay with Cash, there is a $100 deposit. That was not stated the Expedia website where I booked my stay. Overall I was pleasantly surprised. I would recommend this hotel. I will definitely stay here again if I’m in this area and need a budget friendly hotel.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar,2024
Thank you for staying with us.

10/10 Excellent

louis

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar,2024
Thank you.

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 7 nights in Feb 2024
Response from Manager on 1 Mar,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Malinda

Stayed 4 nights in Jan 2024
Response from Manager on 1 Mar,2024
Thank you.

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
Average Pet friendly hotel with kitchenette rooms. This probably contributed to the variety of smells. Lobby smelled clean, elevator area was outside of the laundry and it smelled like bleach, hallways smelled like food being prepared, and room smelled clean. Parking lot was well lit.
Stayed 1 night in Feb 2024
Response from Manager on 26 Feb,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Anthony, Whitewater

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I think the place os not worth the price paid.$340 for 2 nights. Needs upgrading. Linen are worn and needs replacing. Towels were hard and hair was stucked in it.
Stayed 2 nights in Feb 2024
Response from Manager on 26 Feb,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

jose

Stayed 2 nights in Feb 2024
Response from Manager on 25 Mar,2024
Thank you.

6/10 Okay

Lumary, Palm springs

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb,2024
Thank you.

10/10 Excellent

juan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb,2024
Thank you.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Everything was great about the stay except the elevator being broken
Stayed 2 nights in Feb 2024
Response from Manager on 19 Feb,2024
Thank you.

8/10 Good

Micah

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Manager on 19 Feb,2024
Thank you.

2/10 Terrible

Becky

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Found a magnum condom wrapper next to the bed. The elevator was broken.
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Arlen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty sheets, no ice in the vending machines, bad customer service
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

MUGAHID

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room service / cleaning with a fee no breackfast / no dining
Stayed 7 nights in Jan 2024
Response from Manager on 13 Feb,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

6/10 Okay

Nazly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb,2024
Thank you.

2/10 Terrible

yarianni

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I don't like at all
Stayed 1 night in Jan 2024
Response from Manager on 13 Feb,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.