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Reviews of Spark by Hilton Midland South

3 out of 5
Spark by Hilton Midland South
309 East Interstate 20, Midland, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 312 out of 527 reviews" "
Rating 8 - Good. 143 out of 527 reviews" "
Rating 6 - Okay. 37 out of 527 reviews" "
Rating 4 - Poor. 22 out of 527 reviews" "
Rating 2 - Terrible. 13 out of 527 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Felix

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Checking in and checking out were very easy.
Stayed 1 night in May 2024

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious and nice.
Stayed 1 night in Apr 2024
Response from Lore Munoz on 1 May,2024
Thank you for your feedback.

8/10 Good

Tynice, Lubbock

Business traveller
Liked: Amenities
I like the location and a beautiful room
Stayed 1 night in Apr 2024
Response from Lore Munoz on 29 Apr,2024
Thank you so much for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 1 night in Apr 2024
Response from Lore Munoz on 24 Apr,2024
Thank you for your feedback, hope to see you again.

4/10 Poor

Isaiah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very disappointed. Should have stayed at La Quinta and saved the money
Stayed 1 night in Apr 2024
Response from Lore Munoz on 24 Apr,2024
I apologize for us not meeting your expectations.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, very convenient location
Stayed 1 night in Apr 2024
Response from Lore Munoz on 15 Apr,2024
Thank you for taking the time to leave us a review on your recent stay, we are happy to hear that your stay with us was pleasant.

10/10 Excellent

Cherrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been updated, the beds and pillows are comfy and the rooms are clean
Stayed 2 nights in Apr 2024
Response from Lore Munoz on 14 Apr,2024
Thank you so much for taking the time to leave us a review , we are happy to hear you enjoyed your stay with us.

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at other hotels in the area and employees we re not as friendly as they were here. I enjoyed my staying
Stayed 1 night in Apr 2024
Response from Lore Munoz on 14 Apr,2024
Thank you Ana for taking the time to leave us a review on your recent stay, we're pleased to hear that you enjoyed your stay and our staff made it pleasant.

10/10 Excellent

Tony

Stayed 1 night in Apr 2024
Response from Lore Munoz on 1 May,2024
Thank you!

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and facility was clean and well taken care of. The room was simply but very comfortable.
Stayed 1 night in Apr 2024
Response from Lore Munoz on 9 Apr,2024
Thank you so much for your feedback, see you soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was polite & offered assist on parking
Stayed 1 night in Apr 2024
Response from Lore Munoz on 8 Apr,2024
Thank you for your review we are happy to hear our front desk was helpful and you enjoyed your stay with us.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lore Munoz on 8 Apr,2024
Thank you for staying with us.

8/10 Good

Ghasasn

Stayed 1 night in Mar 2024
Response from Lore Munoz on 17 Mar,2024
Thank you we are pleased you enjoyed your stay.

10/10 Excellent

EDWARD, Royse City

Stayed 2 nights in Mar 2024
Response from Lore Munoz on 5 Apr,2024
Thank you for your business have a great day.

4/10 Poor

Jessica

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Woke up with bites on my back, place was nice and remodeled but freaking out about the bites
Response from Lore Munoz on 27 Feb,2024
We appreciate your feedback. I apologize for the experience you encountered with us. Please provide more information by calling our front desk so we can investigate the issue further.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and comfortable. The roads in the area were all under construction and made it difficult to get around
Stayed 1 night in Feb 2024
Response from Lore Munoz on 27 Feb,2024
Hello Jeff and thank you for your feedback. We hope to see you soon and hope by then the roads have opened back up.

2/10 Terrible

andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lore Munoz on 22 Feb,2024
I apologize for not meeting your expectations.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lore Munoz on 20 Feb,2024
Thank you for your feedback?

10/10 Excellent

Ogochukwu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel seems to be safe and neat and the workers are nice.
Stayed 1 night in Feb 2024
Response from Lore Munoz on 14 Feb,2024
Thank you so much for your feedback.

10/10 Excellent

Juan

Stayed 1 night in Feb 2024
Response from Lore Munoz on 12 Feb,2024
Thank you for your feedback!

10/10 Excellent

Braden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lore Munoz on 12 Feb,2024
Thank you for your business.

8/10 Good

Lance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service
Stayed 2 nights in Feb 2024
Response from Lore Munoz on 8 Feb,2024
We appreciate your feedback, see you soon!

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lore Munoz on 7 Feb,2024
Thank you for your feedback.

10/10 Excellent

Pedro

Liked: Staff & service, property conditions & facilities
Everthing
Stayed 1 night in Feb 2024
Response from Lore Munoz on 5 Feb,2024
We appreciate your feedback, see you soon.

10/10 Excellent

Demetri

Stayed 2 nights in Jan 2024
Response from Lore Munoz on 5 Feb,2024
Thank you so much for your feedback.

10/10 Excellent

Frank, Glen Cove

Travelled with family
Liked: Amenities, property conditions & facilities
Great place stay ,….clean , friendly . Only one they lack is breakfast they don't offer alot . Other then that great place to stay
Stayed 5 nights in Jan 2024
Response from Lore Munoz on 1 Feb,2024
Thank you for your feedback.

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lore Munoz on 1 Feb,2024
Thank you for your feedback.

2/10 Terrible

Danilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was really rude the whole stay.
Stayed 2 nights in Jan 2024
Response from Lore Munoz on 29 Jan,2024
I'm really sorry to hear about the negative review about rude staff. That's definitely not what we want for our customers. We take this feedback seriously and want to make things right. We apologize for any inconvenience caused and we're committed to addressing the issue. Thank you for bringing it to out attention.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New chain, new hotel
Nice new hotel, comfortable rooms, morning bagel bar
Stayed 1 night in Jan 2024
Response from Lore Munoz on 19 Jan,2024
Thank you so much for your feedback, see you soon!

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Only thing that would have made it better was an ice bucket and coffee maker in the room
Stayed 1 night in Jan 2024
Response from Lore Munoz on 19 Jan,2024
Thank you for your feedback. We have ice buckets available upon request at the front desk, and we have fresh coffee available 24/7 in the lobby.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lore Munoz on 19 Jan,2024
Thank you!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was very professional and kind she went out of her way to make sure I was happy!! The only issue I had was the noise from the traffic on the interstate
Stayed 1 night in Dec 2023
Response from Lore Munoz on 19 Jan,2024
I appreciate your feedback, next time please let us know you are coming and we can accommodate you far from the interstate. Thank you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lore Munoz on 27 Dec,2023
Thank you for your business.

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marina Gonzales on 21 Nov,2023
Thank you!

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet. Bed was VERY comfortable. TV did not work and no coffee in the room.
Stayed 1 night in Nov 2023
Response from Lore Munoz on 16 Nov,2023
Thank you for your feedback, we will look into this issue right away. For future reference we have fresh coffee available 24/7 in the lobby.

10/10 Excellent

Alfredo

Stayed 1 night in Nov 2023
Response from Marina Gonzales on 9 Nov,2023
Thank you! Hope to see you again soon.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lore Munoz on 6 Nov,2023
Thank you!

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lore Munoz on 6 Nov,2023
Thank you!

10/10 Excellent

Caelon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
Stayed 1 night in Oct 2023
Response from Lore Munoz on 3 Nov,2023
Thank you for your positive review, hope to see you again.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Marina Gonzales on 3 Nov,2023
We appreciate your feedback and your business!

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 👌
Stayed 1 night in Oct 2023
Response from Marina Gonzales on 3 Nov,2023
We appreciate your feedback and your business! Hope to see you again.

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marina Gonzales on 3 Nov,2023
We appreciate your feedback and your business!

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Remodeling and landscaping was going on during my stay. The lobby was full of construction material, which made it crowded but you could still get around. They wouldn't allow early check-in (about 1.5 hours early) unless I paid $25, so I hung out in the lobby. No public restroom available there, so had to make a trip to WalMart up the street to use the restroom. In the end it all worked out. The room was clean, though weirdly there were no drinking glasses or paper cups of any kind. Breakfast was available and included waffles, eggs, sausage, and biscuits among other things. It was perfectly fine for the money and when their remodeling and landscaping is done it will outshine the other hotels in its vicinity (of which there are many).
Stayed 1 night in Oct 2023
Response from Lore Munoz on 6 Nov,2023
We appreciate your feedback and your business. We also would like to apologize for any inconvenience this may have caused during stay.

10/10 Excellent

Kathleen, Mansfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilty. Staff was very courteous and helpful. Buffet Breakfast was great
Stayed 1 night in Oct 2023
Response from Lore Munoz on 16 Oct,2023
We appreciate your feedback and your business!

10/10 Excellent

Kathleen, Mansfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility. Staff was very courteous and helpful. Buffet Breakfast was great.
Stayed 1 night in Oct 2023
Response from Lore Munoz on 16 Oct,2023
We appreciate your feedback and your business!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Lore Munoz on 6 Nov,2023
Thank you!

6/10 Okay

Miguel

Stayed 3 nights in Oct 2023
Response from Marina Gonzales on 3 Nov,2023
Thank you for your feedback.

10/10 Excellent

Deborah M

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Comfy and clean.
Stayed 1 night in Oct 2023
Response from Lore Munoz on 8 Oct,2023
We are glad you enjoyed your stay, see you again soon!

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Marina Gonzales on 3 Nov,2023
We appreciate your feedback and your business!

10/10 Excellent

SANDRA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Excellent choice of place to stay, snacks, coffee, and drinks available, ice machine on floor. Rooms were comfortable, would have liked more than one pillow, but...and plug in bathroom did not work. Would do it all over again.
Stayed 2 nights in Sep 2023
Response from Lore Munoz on 18 Sept,2023
We appreciate your feedback and business!Thank you again!