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Reviews of Miles City Hotel & Suites

2.5 out of 5
Miles City Hotel & Suites
1720 South Haynes Avenue, Miles City, MT

Reviews

9.6

Exceptional

Rating 10 - Excellent. 386 out of 489 reviews" "
Rating 8 - Good. 80 out of 489 reviews" "
Rating 6 - Okay. 15 out of 489 reviews" "
Rating 4 - Poor. 4 out of 489 reviews" "
Rating 2 - Terrible. 4 out of 489 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Susie S., Guest Relations on 2 May,2024
Lisa, thank you for leaving us a review. As an independently owned and operated hotel, reviews like yours really help us out.

10/10 Excellent

Brody

the Staff goes above and beyond from making homemade food for everyone to gift bags when we left and they do it everyday!!!
Stayed 1 night in Apr 2024
Response from Susie S., Guest Relations on 2 May,2024
Brody, thank you for your kind words. Our staff love to provide a homestyle, friendly atmosphere for our guests to feel their most comfortable. We wish you success and look forward to seeing you again.

10/10 Excellent

Noah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family frequently makes the trip to the Midwest from WA. We will make sure to stay here every time! Genuinely friendly staff and we loved having soup after check in, a great breakfast and the nice goodie bag on the door in the morning. I will be sure to spread the word, they deserve lots of business!
Stayed 1 night in Apr 2024
Response from Susie S., Guest Relations on 23 Apr,2024
Noah, thank you for your kind words! We're happy you enjoyed our soup in the evenings, and goodie bags in the morning! Safe travels and warm regards.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Stayed 1 night in Apr 2024
Response from Susie S., Guest Relations on 16 Apr,2024
Randy, thank you for choosing us for your lodging needs. We look forward to seeing you again. Safe travels and warm regards.

10/10 Excellent

Ryan, Airdrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place overall. Really loved they hung a bag full of road trip snacks on the door on checkout day.
Stayed 1 night in Apr 2024
Response from Susie S., Guest Relations on 18 Apr,2024
Ryan, thank you for your kind words. We are happy you enjoyed our generous amenities. Safe travels and warm regards.

10/10 Excellent

Seana, Bigfork

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option in Miles City!
Stayed 1 night in Mar 2024
Response from Susie S., Guest Relations on 26 Mar,2024
Seana, thank you for taking the time to leave us with your thoughts. We look forward to seeing you again very soon!

8/10 Good

Brian

Stayed 1 night in Feb 2024
Response from Susie S., Guest Relations on 26 Mar,2024
Brian, thank you for your review. As an independently owned and operated hotel, reviews like yours really help us out! Safe travels and warm regards.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soup
Response from Susie S., Guest Relations on 4 Mar,2024
Elizabeth, Thank you for taking the time to provide your feedback. We are glad to hear you enjoyed the soup and hope to see you in the future.

10/10 Excellent

Marnie R.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Susie S., Guest Relations on 13 Feb,2024
Marnie, thanks for choosing us for your lodging needs. We are happy you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from A on 6 Feb,2024
Maribel, thank you for choosing us for your lodging needs. We look forward to seeing you again.

10/10 Excellent

Josh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Extremely friendly staff. A high quality hotel.
Stayed 1 night in Feb 2024
Response from Susie S., Guest Relations on 6 Feb,2024
Josh, thank you for leaving us a review. We are happy you enjoyed your stay and look forward to seeing you again.

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Susie S., Guest Relations on 6 Feb,2024
Catherine, thank you for choosing us for your lodging needs. We appreciate your support and look forward to seeing you again.

10/10 Excellent

Damson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Time
Staff was Very Nice room was clean I will stay there next time no problem
Stayed 1 night in Jan 2024
Response from Susie S., Guest Relations on 17 Jan,2024
Thank you for choosing us for your lodging needs. We are glad you enjoyed your stay and look forward to seeing you again.

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shayla on 16 Jan,2024
Joshua, We appreciate you providing feedback! We look forward to seeing you in the future

10/10 Excellent

Kara, Glasgow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the desk was absolutely wonderful, professional, kind, and understanding of our kids who traveled for the previous few hours. He was extremely helpful. I wish I could remember his name, but I do remember how professionally dressed he was. It made me feel like we were at a Ritz Carlton in New York. Service was above and beyond!
Stayed 1 night in Jan 2024
Response from Shayla on 16 Jan,2024
Kara, Thank you for taking the time to provide feedback. We are so glad to hear it was an enjoyable stay for you and hope to see you in the future!

10/10 Excellent

Paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and helpful. Clean facility.
Stayed 1 night in Jan 2024
Response from Shayla on 3 Jan,2024
Paula, Thank you for providing feedback. We are so glad you enjoyed your stay and our staff was able to help you!

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times this year traveling between Idaho and Minnesota. Each stay has been pleasant. The rooms are clean, they have freshly baked cookies and soup at 5 pm, and morning breakfast is welcome too. And they give you a small goodie bag on your door.
Stayed 1 night in Dec 2023
Response from Shayla on 5 Dec,2023
Sean, Thank you for taking the time to let us know how your stay was. We are so glad you enjoyed it and look forward to seeing you again!

10/10 Excellent

Quentin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with a great staff
Stayed 1 night in Dec 2023
Response from Shayla on 5 Dec,2023
Quentin, Thank you for taking the time to provide us feedback on your stay. We are happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice, friendly and helpful! They made us feel very welcome!! Would definitely stay there again! Great job to all the staff!!
Stayed 4 nights in Nov 2023
Response from Susie S., Guest Relations on 29 Nov,2023
Timothy - thank you for choosing us for your lodging needs! We appreciate your support and look forward to seeing you again soon!

10/10 Excellent

Delora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Susie S., Guest Relations on 31 Oct,2023
Delora, thank you for taking the time to leave us a review. We are happy you enjoyed your stay and look forward to seeing you again very soon!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You MUST stay here!
What a DELIGHTFUL stay! The staff were so helpful. The beds were pillow topped and we felt like we were sleeping on clouds! In the morning there was a bag hanging on our door with snacks for the trip home. Breakfast: eggs, bacon, sausauge, potatoes, lots of pastries and a fresh fruit bar! Unbelievable! Thank you for making our trip fantastic! You must stay here!
Stayed 1 night in Oct 2023
Response from Shayla on 23 Oct,2023
Penny, Thank you for taking time to provide us with your feedback. We are so happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Clayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious Deluxe suite. A welcome overnight stay.
Stayed 1 night in Oct 2023
Response from Susie S., Guest Relations on 15 Oct,2023
Clayton, thank you for taking the time to leave us a review. We are glad you enjoyed our luxurious suites and we look forward to seeing you again. Safe travels and warm regards.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Susie S., Guest Relations on 15 Oct,2023
Mark, thank you for choosing us for your lodging needs. We are happy you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, this is middle of nowhere Montana, but is as good a stopover when traveling this area of the country as you will find. Immediately off the interstate, very well run independent hotel, complimentary snacks, soup and the best included breakfast for this class of hotel I’ve encountered.
Stayed 1 night in Oct 2023
Response from Susie S., Guest Relations on 5 Oct,2023
Kristopher, thank you so much for your kind words! We are glad you enjoyed our generous amenities and our amazing hot breakfast! We look forward to seeing you again very soon!

10/10 Excellent

John

Checking in and checking out, the staff were courteous and professional. The room was clean and quiet with no issues. The mattress was too soft for me, but that’s a subjective opinion. I would recommend to a friend
Stayed 1 night in Sep 2023
Response from Susie S., Guest Relations on 3 Oct,2023
John, thanks for taking the time to leave us with your thoughts. We appreciate your feedback and look forward to hosting you again!

10/10 Excellent

Ben

Stayed 1 night in Sep 2023
Response from Susie S., Guest Relations on 15 Oct,2023
Ben, thank you for taking the time to leave us a review. We're glad you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean, safe and offers a great pool and hot tub. Hot soup when we arrived in late afternoon, great breakfast choices. This motel/suite will go to the top of our list when we travel Montana.
Stayed 1 night in Sep 2023
Response from Shayla on 25 Sept,2023
Jeff, Thank you for taking the time to provide feedback about your stay with us.We are pleased to hear you enjoyed the amenities offered at our locations! Have a Great Day!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The entire facility was clean and well- cared for inside and out. There were great little 'extras' given, the breakfast was divine (WAFFLE)... we were thrilled with the beds and have absolutely NO complaints. Will be our go-to stayover in Miles City ALWAYS.
Response from Susie S., Guest Relations on 13 Sept,2023
Thanks for your kind words! We appreciate the opportunity to serve you and look forward to seeing you again! Safe travels and warm regards.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room friendly staff will stay again.
Stayed 1 night in Sep 2023
Response from Shayla on 11 Sept,2023
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Casey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was top notch in the area.
Stayed 1 night in Sep 2023
Response from Shayla on 9 Sept,2023
Thank you for letting us know how your stay was. We are happy to hear it was a pleasant visit and hope to see you in the future!Have a great day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Hotel exceeded our expectations. Cleanliness was off the charts. Bed was superb. Staff went out of their way to accommodate our needs. Would definitely stay again
Stayed 1 night in Sep 2023
Response from Susie S., Guest Relations on 6 Sept,2023
Michael, thanks for taking the time to leave us a review! We are happy you enjoyed your stay and look forward to seeing you again very soon!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing! Facility is very well kept. Easy access. Comfortable clean beds!
Stayed 1 night in Sep 2023
Response from Susie S., Guest Relations on 6 Sept,2023
Ann, thanks for leaving us a review! We sincerely appreciate your feedback. Safe travels and warm regards.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on 1 Sept,2023
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay and look forward to seeing you again! Safe travels and warm regards.

10/10 Excellent

Ivana

Travelled with family
Liked: Amenities
Clean and new, Great staff
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on 29 Aug,2023
Ivana, thanks for leaving us a review. As an independently owned and operated hotel, reviews like yours really help us out!

10/10 Excellent

Glen E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on 29 Aug,2023
Glen, thanks for leaving us a review! We are glad you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Jeanne

Travelled with family
Liked: Amenities
Overall experience was great!
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on 18 Aug,2023
Jeanne, thanks for taking the time to leave us a review! We are happy you enjoyed your stay and look forward to seeing you again very soon!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on 1 Sept,2023
Thank you for leaving us a review. We appreciate your feedback! Safe travels and warm regards.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is comparable or exceeds other major hotel chains. The staff is friendly and helpful. The rooms are set up nicely and there are many usb charging ports as well as outlets. The food is great! I will definitely stay here again if I’m in the area!
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on 15 Aug,2023
Melissa, thanks for taking the time to leave us a review! As an independently owned and operated hotel, reviews like yours are what really helps us out! Safe travels and warm regards.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and accomodating. The breakfast was much better than the standard buffet stylw with a lot of fresh fruit.
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on 15 Aug,2023
Timothy, thanks for choosing us for your lodging needs. We are glad you enjoyed our hot breakfast and our friendly and knowledgeable staff. Safe travels and warm regards.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Staff is great and will definitely be staying in the future.
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on 9 Aug,2023
Rita, thanks for taking the time to leave us a review. We are happy you enjoyed your stay and look forward to seeing you again soon! Safe travels and warm regards.

10/10 Excellent

Kenneth

Stayed 1 night in Jul 2023
Response from Susie S., Guest Relations on 1 Aug,2023
Thanks for leaving us a review. We are glad you enjoyed your stay and hope to see you again soon! Safe travels and warm regards.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Great staff!
Stayed 1 night in Jul 2023
Response from Susie S., Guest Relations on 1 Aug,2023
Mark, thanks for leaving us a review. As an independently owned and operated hotel, reviews like yours really help us out! Safe travels and warm regards.

10/10 Excellent

Jelienne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Jul 2023
Response from Susie S., Guest Relations on 18 Jul,2023
Thanks for leaving us a review. We are glad you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Kristopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Complementary fresh soup every day at 5. What more do you need to know? Quite possibly the best included breakfast of any hotel in its class. Super nice staff.
Stayed 1 night in Jul 2023
Response from Susie S., Guest Relations on 18 Jul,2023
Kristopher, thank you for leaving us with your thoughts. We are glad you enjoyed our hot soup and homestyle breakfast. Safe travels and warm regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay again
We arrived late and went right to sleep so we didn't get to enjoy a lot of things but everything was wonderful. Beds were comfy, hotel was quiet, slept well. Every staff member seemed friendly and relaxed. My impression was they must treat their employees well so there is a great vibe. Breakfast was fantastic and felt more like eating at home because the food quality was so good. No garbage fast food.
Stayed 1 night in Jul 2023
Response from Susie S., Guest Relations on 18 Jul,2023
Thanks so much for your kind words! We are glad you were able to enjoy our homestyle hot breakfast and clean, comfortable rooms! Safe travels and warm regards.

10/10 Excellent

Donetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Susie S. Guest Relations on 11 Jul,2023
Thanks for taking the time to leave us a review. We are happy you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

Anyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a locally owned facility conveniently located just off the interstate. The decor is a bit dated but very clean and well kept. Be aware the rooms above the first floor are not ADA accessible, there are only stairs, no elevator. Very friendly and helpful staff willing to recommend restaurants and provide directions. There was an evening snack, breakfast and warm cookies included in the price. Very nice!
Stayed 1 night in Jun 2023
Response from mchs on 29 Jun,2023
Anyce,Thank you for choosing to stay with us at Miles City Hotel & Suites. We are glad you enjoyed our little extras like delicious soup, warm cookies and the goodie bag at checkout. Safe travels!

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from Susie S., Guest Relations on 18 Jul,2023
Laura, thanks for leaving us a review! We are happy you enjoyed your stay and look forward to seeing you again! Safe travels and warm regards.

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a great experience. The gentleman who checked us in was friendly. There were chocolate chip cookies, water, coffee and some amazing chicken soup available to us! Hotel is clean and the whole experience was wonderful! I wish all places were like this!
Stayed 1 night in Jun 2023
Response from Susie S., Guest Relations on 21 Jun,2023
Sabrina, we are happy you enjoyed our cookies, water, and hot soup. We thank you for choosing us for your lodging needs and look forward to seeing you again.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very, very nice from the time we entered to check in to the time we checked out. The location was perfect, near dining and near the interstate.
Stayed 1 night in Jun 2023
Response from Susie S., Guest Relations on 16 Jun,2023
Bruce, thank you for your kind words. Our friendly staff is always happy to help with anything you may need during your stay. We hope to see you again very soon.