Verified review
6/10 Okay
WATARU
28 Jun, 2026
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The breakfast was excellent, and the view was beautiful. I think it is the kind of breakfast that anyone would be satisfied with. The staff were also extremely courteous and attentive, which made my stay very pleasant. The hot spring was also wonderful.
On the other hand, the furnishings felt old. The bed was hard, the walls were thin, the toilet and bathroom facilities were dated, and the towels were rough. There were no USB ports or similar charging connectors, and there were not enough power outlets, which made the room inconvenient to use. There was also a distinctive old smell.
I understand that upgrading the facilities requires significant investment and may not be easy. However, I think the old smell in the rooms and hallways could be improved with some effort, such as using a pleasant fragrance. Also, simply adding two or three mobile phone charging connectors would likely improve guest satisfaction considerably.
Stayed 1 night in Jun 2026