When I arrived I was told the reservation was not paid for, even though I showed the clerk my prepaid receipt. He told me I would need to speak with his manager either later that night or the next morning. When I got to my room, and I will get to that, I saw that I had paid for the hotel through hotels.com, and the hotel had actually just charged my card two more times. I went back downstairs but the clerk told me I would need to speak to the manager. The Manager I spoke to, Kelsey, told me she could not do anything since she did not make the charge. It took 3 times and a few days for this to come off my credit card. This is an abuse of using my card, and unauthorized. I was told they were taking my card for incidentals. The room was dirty, footprints on the floor, probably walking on it while it was wet, the bathroom had mold in and out of the shower, the bed squeaked when my husband and I got on or off it, and we are of average weight. The TV screen was very dark and could not be adjusted and the dishwasher was filled with dirty dishes. At least they could have run it, if there was no time to put the dishes back on the shelf. I did not feel the room was clean at all. There was a notice at the front desk that the staff would be off Christmas day, which is the day we checked in but I assumed our room was ready for us. We have stayed at Home2 Suites quite a few times and you can imagine my surprise that this hotel can call themselves a Home2Suites.