On the beach, white sand, sun-loungers, beach umbrellas
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Reviews of Mombasa Continental Resort

4 out of 5
Mombasa Continental Resort
Bamburi, Mombasa

Reviews

6.8
Rating 10 - Excellent. 9 out of 39 reviews" "
Rating 8 - Good. 13 out of 39 reviews" "
Rating 6 - Okay. 7 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 7 out of 39 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and dinner buffet was very bad and tasteless, when I tried to bring food and drinks from outside as an alternative they told me they don’t allow. I should have stayed Serena or white sands.
Stayed 3 nights in Feb 2024

4/10 Poor

Ahmed

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The buffet was finished before the time was up. There was no water in the hotel for several hours. The AC wasn’t working in our rooms.
Stayed 4 nights in Feb 2024

10/10 Excellent

Pawel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024

10/10 Excellent

Olive

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
Amazing place but a lot of property needs repair
Stayed 3 nights in Nov 2023
Response from Dennis Mwangala, Front office Manager on 2 Dec,2023
Dear Keith,Greetings from Mombasa continental and thank you for your choice to stay with us and your time to review our services which will go a long way to improve us.We look forward to host you again in future

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Oct 2023
Response from Dennis Mwangala, Front office Manager on 2 Dec,2023
Greetings John and thank you for having chosen to stay with us.We really appreciate your business support and your time to review our services. This will go along way to help us get better. We look forward to host you again soon

10/10 Excellent

Henry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expansive beach..and great health club
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort and serenity
Stayed 5 nights in May 2023

8/10 Good

Desiree

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2023

2/10 Terrible

MAXAMED MAHDI

Stayed 4 nights in Mar 2023

10/10 Excellent

josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked many things about this property, the people, the friendliness, security, the professionalism, the attention, and the willingness to give supportin any matter. Thank you, for the attentiveness...by the way, miss eunice, was amazing at the check in counter
Stayed 4 nights in Feb 2023

6/10 Okay

Inneth

Travelled with family
Disliked: Amenities, property conditions & facilities
There was no hot water for the shower
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are so kind. The beach is out of this world, gorgeous. Unfortunately the hotel is very outdated and was not very clean. We had roaches and beetles in our room. And none of the sinks worked , they were all clogged. But I need to highlight truly how kind the staff is.

2/10 Terrible

Kenyan

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
They should do major upgrade

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Faysal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, swimming pool and beach are wonderful . It was beautiful and serene
Stayed 1 night in Jan 2022

2/10 Terrible

Aniso Abdi

Travelled with group
Disliked: Amenities, property conditions & facilities
I don’t like the reception people was very bad I didn’t like the they charge more mone I pay online my money stil they charged me so I don’t like the hotels
Stayed 3 nights in Nov 2021

6/10 Okay

Joseph

Quietness and the buffet
Stayed 1 night in Oct 2021

4/10 Poor

Rabbani

Disliked: Staff & service, property conditions & facilities, room comfort
Was not good ,safe didnt work, food dishes where not very good. Room service was not available aftet 10.
Stayed 7 nights in Aug 2021
Response from Mohamed on 17 Oct,2021
Dear Rabbani, Thank you for choosing to stay with us and we are very sorry for the bad experience. our aim is to provide the best to anyone who visits us. Your experience definitely does not meet the standards we have set for ourselves. We look forward to having another opportunity to make amends and deliver an unforgettable experience to you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very comfortable and spacious!..high speed internet and fridge in the room!..will definitely come again.
Stayed 2 nights in Jan 2020
Response from Dennis Front Office Manager on 15 Jan,2020
Thank you for choosing to stay with us and the review. We trust that we will get more referrals from your stay, as we look forward to host you once again in future.

6/10 Okay

Biniam

Travelled with family
Stayed 4 nights in Dec 2019
Response from Dennis Mwangala on 8 Jan,2020
Thank you for having chosen to stay with us and the review. We look forward to host you another time in future.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Dinner was nice and diverse. The rooms were clean and reasonably new. The pool area was a bit outdated including all other facilities. There werent any Tennis courts even though they were advertised.
Stayed 4 nights in Apr 2019
Response from Dennis Mwangala on 2 May,2019
Greetings and thank you for having chosen to stay with us and the review.We are currently doing face lifting of the facility including the gardens. We welcome you another time in future to enjoy our serene environment. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2019
Response from Dennis Mwangala on 15 Apr,2019
Dear Guest, Thank you for having chosen to stay with us and the review which will help us go along way. It is our hope that you will spread the word to friends and family. We look forward to host you another time in future

2/10 Terrible

Yussuf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
How I will never believe online bookings
This was one of the worst experience in hospitality, I paid online via hotels.com and when I reached there everything was different , staff they are all inexperienced .. the receptionist basically don't keep records of payment ... The restaurant serves you what you didnt order specially if you are Muslim.... And if you don't want you will be billed anyway ..... In short this hotel is a disgrace to hospitality industry
Stayed 6 nights in Dec 2018
Response from Nancy on 14 Jan,2019
We are sorry for this experience, we promise for a happy experience next time.

8/10 Good

Philip

My stay at Mombasa continental resort
I was happy with the location of the hotel away from the main traffic noise, the security and hotel facilities of swimming & gymn also the beach and cautious staff and affordable cost.
Stayed 5 nights in Aug 2018
Response from Nancy on 6 Sept,2018
Dear Philip, Thank you for your compliments we do really appreciate. We are looking forward to hosting you and your friends once more.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
awful hotel and staff
Please guys don't stay here. we booked for 3 nights but left after one hour. toilet didn't flush and was loose from wall, no wi fi, safe not working and staff who couldn't care less.
Stayed 3 nights in Jul 2017
I send my apologies and regret you were treated that way. No guest deserves this and we are investigating the case for action.

8/10 Good

Mpagi Drake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st Wedding anniversary celebration
These guys( the hotel team/crew) are so amazing. They made us a suprise 1st wedding anniversary cake. My wife and i enjoyed the cake so much.thx guys. U r d best
Stayed 3 nights in Jun 2017
Dear M. D. It was a pleasure to have the opportunity to celebrate your anniversary with us. We too enjoyed and look forward to seeing you back with friends soon. Once again many thanks With best wishes for many more anniversaries. Mary

4/10 Poor

Fred, Surrey, UK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel facilities terrible BUT very friendly staff
The photos we were shown when booking our holiday were very old and outdated, probably from when the hotel was first built. We had to reject the first "THREE" rooms, due to poor electrical, state & conditions of the rooms, and the fourth was to some levels, acceptable. Please see the comments from the attached photos; Photo 1: Cracking & very dangerous balcony *HEALTH & SAFETY* Photo 2: Loose & trailing live electrical wires, attached to leaking AC plumbing pipes *HEALTH & SAFETY* Photo 3: Shabby and corroding bathroom fittings, and drains had no covers and were blocked. The stench from these drains very smelly - of rotten manner?? *HEALTH & SAFETY* Photo 4: Dangerous & faulty electrical fittings, with exposed live plugs next to electrical kettle. As ou can see from the photo, the extension lead was burnt *HEALTH & SAFETY* Photo 5: Dark & dangerous corridors & lift area, making it very awkward to see. At times, We had to use the light from our mobile phone to get to the lift area *HEALTH & SAFETY* Photo 6: Very poor Wifi & Satelite channels. Had to get an IT technician out most of the time to re-boot and sort out wifi, practically every day. Also had to get a TV engineer to come and programme our TV to receive BBC & CNN news channels.
Cracking balcony
Loose electrical & AC pipes
Shabby bathroom fittings
Dangerous & faulty electrical fittings

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Beautiful hotel poor management
Loved how specious the room was ,the pool and ocean view was marvelous but rude janitors..they don't change bedsheets nor pillow cases if you complain they flip it upside down ...you literally have to be in the room to see with your own eyes that they changing your bed sheets and towels,broken toilet ..it flashes once in two hours otherwise if you have stomach aches you gonna be in deep trouble till two hours passes by to have to flash the toilet..dirty bathroom mirror and dirty bathroom .understanding desk man Emmanuel .VERY VERY BEAUTIFUL HOTEL only very poor management coz no tourists but few locals who came for 3days and left ..it felt like a ghost town at night ,very scary ..it has a nightclub with nobody but bartenders I would have loved to be back here with my family if management was different and at least few tourists which I doubt

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tony

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bra price fint boende god service trevlig atmosphere

8/10 Good

akim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Abdullahi omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Franz

Strandhotel
das essen war 1 Woche in Ordnung , und 2 Wochen zum Vergessen , immer zu wenig Salat mit Zutaten , Fisch gab es nur selten (STRANDHOTEL ) !
Stayed 22 nights in Feb 2020
Response from Sales and marketing on 4 Mar,2020
Dear Franz, Wir danken Ihnen, dass Sie uns die Möglichkeit geben, Sie während Ihres gerade abgeschlossenen Aufenthalts zu empfangen. Wir freuen uns, dass Sie unser Essen als in Ordnung empfunden haben. Wir haben auch Ihr Problem mit Salat und Fisch zur Kenntnis genommen und versprechen, es zu verbessern. Wir schätzen Ihr Geschäft sehr und hoffen, dass Sie uns zusätzliche Möglichkeiten geben, Ihnen besser zu dienen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
J'ai beaucoup aimé, plage, cocotiers, soleil , plage à qqs mètres de l'hôtel, personnel agréable et disponible merci à la direction ainsi qu'à Victor pour son aide en Français impeccable à la réception, car mon Anglais était un peu limite.
Stayed 14 nights in Dec 2018
Response from Nancy on 14 Jan,2019
Thank you for your review, we are glad you enjoyed your stay with us, we are hoping for your visit once more.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Sehr bemühtes Personal.Hilfsbereitschaft vom Personal ist sehr gut. Man darf nicht vergessen das es sich um Kenia handelt.Meine Frau und ich haben den Urlaub sehr genossen.
Stayed 20 nights in Nov 2018
Response from Nancy on 14 Jan,2019
Vielen Dank für Ihre Bewertung. Wir wissen es zu schätzen, dass Ihnen unsere Dienstleistungen gefallen haben. Sie sind immer wieder im Hotel willkommen, wenn Sie in Kenia sind !!

6/10 Okay

Sven G

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2018
Response from Nancy on 1 Nov,2018
Thank you for your reviews, we appreciate your stay with us, looking forward to hosting you once more. Regards

8/10 Good

LEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
蒙巴萨欧陆酒店
酒店仅靠海边，硬件挺好，早期五星级酒店的配置，管理略差。
Stayed 2 nights in Oct 2018
Response from Nancy on 25 Oct,2018
Dear Mr. Lei, Thank you for your review, we appreciate it will be of our assistance.