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Reviews of Microtel Inn & Suites by Wyndham Uncasville Casino Area

2.5 out of 5
Microtel Inn & Suites by Wyndham Uncasville Casino Area
1954 Norwich New London Tpke, Route 32, Montville, CT

Reviews

8.8

Excellent

Rating 10 - Excellent. 908 out of 1514 reviews" "
Rating 8 - Good. 403 out of 1514 reviews" "
Rating 6 - Okay. 109 out of 1514 reviews" "
Rating 4 - Poor. 58 out of 1514 reviews" "
Rating 2 - Terrible. 36 out of 1514 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Travelled with family
Liked: Staff & service
The bathroom needed minor repairs concerning the wall paper.. No coffee maker, microwave or refrigerator inside the rm... Although they kindly brought a frig to our rm on the house.... The real downer is this Hotel had no pool...
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 30 Apr,2024
Thank you for taking the time to rate our hotel. We appreciate our guest's feed back.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 29 Apr,2024
Thank you for our 5 out of 5 rating!!!

6/10 Okay

Kim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very uncomfortable bedding, bathroom was dirty and the free breakfast is terrible.
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 25 Apr,2024
Thank you for taking the time to rate our hotel. We appreciate our guest feed back.

6/10 Okay

Victor

Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 25 Apr,2024
Thank you for taking the time to rate our hotel.

10/10 Excellent

Leticia

Travelled with partner
Liked: Staff & service, property conditions & facilities
They provided an excellent breakfast for a quick and easy start to our day. The staff was courteous, professional and available.
Stayed 6 nights in Apr 2024
Response from Liz Clemons GSM on 23 Apr,2024
Thank you for our 5 out of 5 !!!I will share your comments with the staff. Who I know will find them encouraging.

8/10 Good

Peersammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet except when people returning from the casino ,close to many activities .
Stayed 3 nights in Apr 2024
Response from Liz Clemons GSM on 23 Apr,2024
Thank you for taking the time to rate our hotel.

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in a microtel, would stay again for any future trips. Nice staff, good breakfast selection, easy to check in and out.
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 22 Apr,2024
Thank you for our 5 out of 5 rating !!! We look forward to your next visit.

8/10 Good

Rebecca, Terryville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often! Small quiet hotel, staff always friendly
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 22 Apr,2024
Thank you ! I will share your comments with the staff who I know will find them encouraging.

8/10 Good

Dana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay we love the shuttle to and from Mohegan sun casino
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 22 Apr,2024
Thank you for taking the time to rate our hotel.

10/10 Excellent

Greta

Travelled with family
Hotel was very clean and the staff was extremely helpful. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 22 Apr,2024
Thank you . We appreciate our guest feed back. We look forward to your next stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 22 Apr,2024
Thank you for our 5 out of 5 rating!!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very close to shopping and dining and the shuttle to the casino is great.
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 22 Apr,2024
Thank you for our 5 out of 5 rating!!!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 22 Apr,2024
Thank you for taking the time to rate our hotel.

6/10 Okay

eater

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small and intimate.
Stayed 4 nights in Apr 2024
Response from Liz Clemons GSM on 17 Apr,2024
Thank you for taking the time to rate our hotel. We appreciate our guest feed back.

4/10 Poor

Lisa, Huntington Station

Disliked: Staff & service, property conditions & facilities
This property is an embarrassment for Wyndham. We anticipated a small space but this was claustrophobic. Spent $600 on this room for one night due to a concert—what a waste!
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 16 Apr,2024
I am saddened to hear that you were not happy with your stay. We do hope you give us another chance to serve you better in the future.

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 16 Apr,2024
Thank you for taking the time to rate our hotel. We appreciate our guest feed back.

6/10 Okay

Bethsaida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like this property because it’s close to Mohegan sun. I’ve stayed there before… except I was disappointed that they removed the microwave and the refrigerator from the rooms.
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 14 Apr,2024
Thank you for taking the time to rate our hotel. We appreciate our guest feed. I believe the last time you were here you were upgraded to a suites looks like this time we were unable to do that for you that is why there were no refrigerator or microwave in your room. We do hope to see you on your next visit.

8/10 Good

Gregory J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle was very useful. My only complaint was the smell. It smelt like a typical hotel which I do not like.
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 14 Apr,2024
Thank you for taking the time to rate our hotel.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 15 Apr,2024
Thank you for taking the time to rate our hotel.

8/10 Good

Eleana

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy drive to Mohegan. Perfect for a quick and affordable stay, especially when most of our time is spent at the casino.
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 14 Apr,2024
Thank you for taking the time to let us know about your stay. We do hope to see you on your next visit to the area.

8/10 Good

Kimberly

Liked: Property conditions & facilities
I did find a lot of different hair on my bed but other than that everything else was fine . Breakfast was a bonus
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 13 Apr,2024
Thank you for taking the time to rate our hotel. We appreciate our guest feed back.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Liked convenience to Mohegan Sun and highway; room was quite outdated
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 13 Apr,2024
Thank you for our 5 out of 5 rating!

8/10 Good

Guanghua

Liked: Property conditions & facilities
Like the hotel
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 13 Apr,2024
Thank you for taking the time to rate our hotel.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle service for the casino was great, the driver was very kind!
Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 13 Apr,2024
Thank you for our 5 out of 5 rating !!

10/10 Excellent

Rose

Stayed 1 night in Apr 2024
Response from Liz Clemons GSM on 26 Apr,2024
Thank you for out 5 out of 5 rating!

6/10 Okay

Tina and Scott

Travelled with group
Disliked: Staff & service
The front desk staff didn't speak English well and she was checking us in. She was asking for a deposit for the room but didn't really know how to explain it. The other front desk person had her fingers over her nose and then proceeded to keep snorting and then wiped her nose then handed me my key. Nasty. Then before finishing the casino driver stopped at front desk to say he'd be a few because someone threw up in his truck. Those people went into the elevator before us staggering. So we had to take the elevator that those people went into. Again not their issue just bad timing.
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 4 Apr,2024
Please rest assure this will be addressed on the proper procedure at check in. Thank you for taking the time to let us know about your stay. We do hope to see you next time you are in the area for a visit.

8/10 Good

Timothy

Everything was good but no coffee pots in rooms
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 1 Apr,2024
Thank you for taking the time to rate our hotel. We appreciate our guest's feed back.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay here again!
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 1 Apr,2024
Thank you for our 5 out of 5 score. We look forward to your next visit.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for what we needed.
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 29 Mar,2024
Thank you for taking the time to rate our hotel. We look forward to seeing on your next visit.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service
The place was a little tired/needs updating, but it was clean and the staff was very nice and helpful
Stayed 2 nights in Mar 2024
Response from Liz Clemons GSM on 29 Mar,2024
We appreciate our guest's feed back. Thank you for taking the time to rate our hotel.

6/10 Okay

Minguelito

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It's close to Mohegan Sun Casino. Breakfast needs improvement.
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 29 Mar,2024
Thank you for taking the time to rate our hotel.

8/10 Good

Guanghua

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and clean with comfortable stay.
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 26 Mar,2024
Thank you for taking the time to let us know about your stay. We appreciate our guest's feed back

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 15 Apr,2024
Thank you for our 5 out of 5 rating!!!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Like everyone says the breakfast is awful. Just keep in mind who cares the place is so clean it’s worth it.
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 26 Mar,2024
Thank you for our 5 out of 5 rating. I am saddened to hear you did not like breakfast.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wouldn't be difficult right after on-line reservation that when contact with your client with reservation confirmation to also include check-in time. This information was not communicated. When we tried to check by trying to contact via voice with the property, the prompts to "get where we were going" were confusing/not working. This sounds like a staffing problem and was frustrating to us. Maybe a "focus group" designed to improve service across the board with one topic being "On-Line Reservation" and resulting E-Mail correspondence is in order.
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 25 Mar,2024
Thank you for taking the time to rate our hotel. We appreciate our guest's feed back.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great about the property, they have shuttle service to and from the casino. I recommend this property and will stay again when in the area
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 25 Mar,2024
Thank you !!!! We look forward to seeing you on your next trip.

8/10 Good

Earl

Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 14 Apr,2024
Thank you for taking the time to rate our hotel.

8/10 Good

Zukang

Travelled with family
Liked: Cleanliness, staff & service, amenities
Poor breakfast, expect an improvement.
Stayed 2 nights in Mar 2024
Response from Liz Clemons GSM on 25 Mar,2024
Thank you for taking the time to rate our hotel.

8/10 Good

Gerard

Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 13 Apr,2024
Thank you for taking the time to rate our hotel.

10/10 Excellent

Connor

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 22 Mar,2024
Thank you for our 5 out of 5 score!!!!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 19 Mar,2024
Thank you for our 5 out of 5 rating!!!!

8/10 Good

Laura Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy about shuttle service to/from Mohegan until 2:00 a.m. Either Expedia or hotel’s (800) main number indicated no shuttle service. We were on 1st floor and group of young people hanging right outside our window on property causing noise, but not alarming. Breakfast foods limited, but ok. Staff efficient. Abundance of linen in bathroom, but suggest bringing own toiletries. Only 2 tiny bars of soap and tiny tube of shampoo provided.
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 19 Mar,2024
Thank you for taking the time to rate our hotel. We appreciate our guest's feed back.

8/10 Good

mary frances, Bristol

I think all the rooms should have a microwave and refrigerator. There should be more of a breakfast selection.
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 18 Mar,2024
Thank you for taking the time to rate our hotel.

8/10 Good

Marguerite

Travelled with partner
The place is ok, perfect for where we needed to be an leave
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 18 Mar,2024
Thank you for taking the time to rate our hotel.

10/10 Excellent

Kristin

Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 6 Apr,2024
Thank you for our 5 out of 5 rating!!!!!

10/10 Excellent

Megan, Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the area. They have a convenient shuttle to and from the casino. The room booked had a microwave and fridge. It was very comfortable and was what we were looking for. Lots of shops behind the hotel as well and on the same road. Very convenient to pick up anything you need.
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 18 Mar,2024
Thank you for our 5 out of 5 rating!!

2/10 Terrible

Willyplus

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Liz Clemons GSM on 19 Mar,2024
I am saddened to hear you did not enjoy your stay in January . I do hope you give us another chance to serve you better in the future.

8/10 Good

Lori

Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 4 Apr,2024
Thank you for taking the time to rate our hotel.

6/10 Okay

Kathryn

Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 4 Apr,2024
I am Saddened to see you did not enjoy your stay. I do hope you give us another chance in the future to serve you better.

10/10 Excellent

Annamarie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very friendly staff
Stayed 1 night in Mar 2024
Response from Liz Clemons GSM on 12 Mar,2024
Thank you for our great score!!! We like forward to seeing you on your need visit.