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Reviews of Jackpot Junction Casino Hotel

3 out of 5
Jackpot Junction Casino Hotel
39375 County Rd. 24, Morton, MN

Reviews

8.2

Very good

Rating 10 - Excellent. 199 out of 537 reviews" "
Rating 8 - Good. 230 out of 537 reviews" "
Rating 6 - Okay. 67 out of 537 reviews" "
Rating 4 - Poor. 27 out of 537 reviews" "
Rating 2 - Terrible. 14 out of 537 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it's a nice casino. Staff was very friendly and helpful. The pillows are terrible and I forgot mine and the bed dipped in the middle.
Stayed 1 night in Sep 2021
Response from The Jackpot Junction Casino Hotel Staff on 7 Oct,2021
Thank you Nikki, for taking the time to share you experience and suggestions. We will do our best to fix these issues. We hope to welcome you back soon! Sincerely,

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Jacquelyn, Naples

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff are
Stayed 1 night in Sep 2021

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience
Stayed 1 night in Sep 2021

8/10 Good

Neal

Liked: Staff & service, room comfort
The casino hotel can use some updating.
Stayed 1 night in Sep 2021

6/10 Okay

Dan

Stayed 1 night in Sep 2021

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Stacy

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, clean rooms, no smoke smell unlike the casino part
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
My only complaint is that when I tried to unplug my phone charger, the outlet sparked and the power in the room went out. I called the front desk and was told someone would come up. The electric finally came back on, but nobody came to remove the lamp. (Charger was in lamp base)
Stayed 2 nights in Aug 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to write a review . We are sorry for the unexpected maintenance issue. Rest assure I shared your concerns with the Maint. Manager. So that we can improve on your service. We hope to welcome you back another time. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is fine. Has a pool. Rooms were clean and updated. Tv is a little small but most people don’t spend time in the room anyways. Biggest downfall is no mini fridge in the room. But most casino hotels don’t have one.
Stayed 1 night in Aug 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the kind words. We hope to welcome you back soon! Sincerely,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Everything was fine except the parking and security person. Our car was vandalized during the night and the security guard was very unhelpful.
Stayed 1 night in Aug 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to write your review. I am disappointed and surprised to hear about the issues you experienced. I will share this with the proper management so that we can improve our services and meet your expectations. We hope to welcome back another time. sincerely,

2/10 Terrible

Judy

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
History of the area friendly people good food
Stayed 4 nights in Aug 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the kind words. We hope to welcome you back soon! Sincerely

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff was very friendly
Stayed 1 night in Aug 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the kind words. We hope to welcome you back soon! Sincerely,

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and casino
I stayed at this Hotel while attending "The Great Beyond" music festival. Excellent staff and service. Would recommend.
Stayed 2 nights in Jul 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the kind words. We hope to welcome you back soon! Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the great review. We hope to welcome you back soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and we really felt the smaller town hospitality. The casino was lively but the hotel rooms were quiet. We really enjoyed our visit.
Stayed 4 nights in Jul 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the kind words. We hope to welcome you back soon! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs designated vehicle/boat/trailer parking
Stayed 1 night in Jul 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the kind words. We hope to welcome you back soon! Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is attached to a casino so there is smoking and that smell is everywhere but wasn’t too bad in the room itself. It was clean, people were friendly. It was nearby to some parks that we were interested in exploring. Great price for the room.
Stayed 1 night in Jul 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the kind words. We hope to welcome you back soon! Sincerely,

6/10 Okay

Carol

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was nice! The bed was super comfortable. The room was very clean. There was no soap or shampoo in the room. Would be nice to have a mini fridge. We enjoyed the casino and not a lot of smokers so we appreciated that. Our room was on 3rd floor so it did not have the stale smoke smell. Overall very satisfied
Stayed 1 night in Jul 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the kind words. We hope to welcome you back soon! Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Close to Dacotah Ridge Golf Course which was important. Rooms are dated and nothing special. Nice to have a Caribou Coffee in hotel for grab and go breakfast. Other restaurant options were just okay.
Stayed 1 night in Jul 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the kind words. We hope to welcome you back soon! Sincerely,

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you Leonard for taking the time to review us. We appreciate the feed back and the kind words. We hope to welcome you back soon! Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lisa at the front desk is the BEST! She is very accomidating and always friendly
Stayed 4 nights in Jul 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the kind words. I can't wait to share this with Lisa. We hope to welcome you back soon! Sincerely,

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us and great 4 out of 5. We are happy to hear we made your stay and enjoyable one. We can't wait to welcome you back soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We are happy to you enjoyed your stay. We hope to welcome you back soon! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from The Staff at Jackpot Junction Casino Hotel on 17 Aug,2021
Thank you for taking the time to review us. We appreciate the feed back and the great review. We hope to welcome you back soon! Sincerely,

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although the room was clean and neat. The rooms were very out-dated and the one TV was a 24in TV secured to the wall. Unimpressive rooms, ive stayed at much better for less. Unfortunately their discount rate wasnt available on thier website and the only room available was on expedia for double.
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We appreciate the feed back and will work on improving these areas. We hope to welcome you back soon! Sincerely,

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities
There was only one place to eat. You would have had to wait in crowded lines. I saw no one cleaning the machines. Even though they made announcements encouraging mask wearing and had sanitizers (the pumps didn't dispense automatically), I didn't feel they took Covid seriously. Actions speak louder than words.
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. Rest assured I have shared your feedback with the Management Staff. We hope to welcome you back! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and has excellent food!! Staff very friendly and check in/out is easy
Stayed 2 nights in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We are happy to you enjoyed your stay. We hope to welcome you back soon! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We are happy to you enjoyed your stay. We hope to welcome you back soon! Sincerely,

8/10 Good

Stone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We are happy to you enjoyed your stay. We hope to welcome you back soon! Sincerely,

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Nice lay out easy to access to the casino from are room
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We are happy to hear you enjoyed your stay. We hope to welcome you back soon! Sincerely,

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taking a gamble
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you Jeffrey, for taking the time share your visit with us. We are happy to hear you enjoyed your stay. We hope to welcome you back soon! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was nice, beds were great. No fridge or microwave
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We are happy to hear you enjoyed your stay. We hope to welcome you back soon! Sincerely,

8/10 Good

Carisa

Business traveller
Liked: Staff & service, room comfort
no thrills
Hotel needs to update carpets. Nothing extraordinary about the rooms. would be nice to have a fridge
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you Carisa for taking the time share your visit with us. We appreciate the feed back as well. We are going to be starting a remodel real soon which will include new carpet and flooring. We hope to welcome you back soon! Sincerely,

8/10 Good

Keith

Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you Keith for taking the time to share you stay with us. We are happy to hear you enjoyed what we had to offer. We hope to welcome you back soon! Sincerely,

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you Jaime for taking the time to share you stay with us. We are happy to hear you enjoyed what we had to offer. We hope to welcome you back soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino,on site restraunt, free parking, pool was closed.
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you Keith for taking the time to share you stay with us. We are happy to hear you enjoyed what we had to offer. We hope to welcome you back soon! Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you Keith for taking the time to share you stay with us. We are happy to hear you enjoyed what we had to offer. We hope to welcome you back soon! Sincerely,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very disappointed that the pool and hot tub were closed and that was not stated on line on the website or not even when we got there. We were on the way to the pool when we told it’s closed. That’s one reason we stayed there to relax at the pool after gambling. Very understaffed at restaurant. Service took a long time but the waitresses were running there butts off. Wine served in a milk glass. We paid premium hotel price for very sub par setting and service. Room was very clean.
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time to share you stay with us. We too are disappointed we did not meet your expectations, please know I have shared your concerns with appropriate management staff so we can improve our service with the hopes you will give us another try in the future. We hope to welcome you back soon! Sincerely,

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you John, for taking the time share your visit with us. We are happy to hear you enjoyed your stay. We hope to welcome you back soon! Sincerely,

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Took our kids along and they were hoping to go swimming and the pool was closed! Somewhere during the reservation process that should have been noted! When asked about the pool they said it wasn’t going to be open for another month. Very disappointed!!
Stayed 1 night in Jun 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. I apologize for any inconvenience we may have caused. I know this does not help your past stay however, our pool area is now open and we hope to welcome you back soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip.
Very helpful staff. They always had a smile. I will always stay when i come down that way.
Stayed 1 night in May 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We are happy to hear you enjoyed your stay. We hope to welcome you back soon! Sincerely,

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went hoping to swim and the pool wasn't open. Didn't find it on the website that it was closed. We had a disappointed child but we made the best of it
Stayed 2 nights in May 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We hope to welcome you back soon! Sincerely,

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I like that there is caribou wish it was open longer then 5:00
Stayed 2 nights in May 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We are happy to hear you enjoyed your stay. We hope to welcome you back soon! Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Check in took forever, only one person at the desk and they were taking phone calls at the same time as checking us in. We weren’t given an amenity bag, so, we had coffee, but no cups, a shower, but no dial! I had to go down at 10:00 pm to get these things! Loud!! People slamming doors and loud in the hallway! Worst sleep I’ve ever gotten at a hotel!
Stayed 1 night in May 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. I apologize for the inconvenience you had accrued. We are working on increasing our staff with the hopes this will not happen again. We hope to welcome you back soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good!
Stayed 1 night in May 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We are happy to hear you enjoyed your stay. We hope to welcome you back soon! Sincerely,

8/10 Good

Verified traveller

Travelled with partner
It was a casino
Stayed 2 nights in May 2021
Response from The Jackpot Junction Casino Hotel Staff on 8 Jul,2021
Thank you for taking the time share your visit with us. We are happy to hear you enjoyed your stay. We hope to welcome you back soon! Sincerely,