Mount Raizan

This is NOT a place for you if hygiene is important!! The hygiene is not up to standard and not for Japan. It feels the management have tried to cut operation costs and hygiene has been sacrificed. Bad: - Bins are only emptied at the end of your stay attracting crockaches. In summer rubbish begin to smell if you had food. This does not work well with a hotel offering a full functioning kitchen (as people would be cooking) - We were given one roll of toilet paper for a four night stay for a four bedder. We were told we have to buy more toilet paper ourselves. - We found and killed several crockaches in the bathroom and the living room. - The bathroom ceiling fan and curtain rod and curtain had mold on it. - Toilet paper holder was broken, unsure of intentions to fix . - A towel had yellow spots on it Good: Quiet street, can sleep well. Aircon is good. Water pressure is good Management responded quickly to our request and sent someone to clean the bathroom the next day. The shower curtain was changed. However that is only a temporary fix. I think management should invest in doing a deep clean of the room before leasing out to the next customer.

Front desk staffs doesn’t communicate well in English. Staffs need to smile and greet hotel guests more. Setup of lobby on top floor is first time experience and need to take the lifts twice to enter and exit. Like the viewing area on 18th floor. Complimentary snacks and drinks are added benefit experience while relaxing there.

The hotel room was good and clean. The communication could have been improved. The property is supposed to have washer and drier but the drier seems to be broken. The host communicated to use bathroom vent to dry clothes without even a drying rack. That was disappointing