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Reviews of Comfort Inn and Suites

2.5 out of 5
Comfort Inn and Suites
105 Stone Trace Dr, Mount Sterling, KY

Reviews

7.6

Good

Rating 10 - Excellent. 160 out of 474 reviews" "
Rating 8 - Good. 138 out of 474 reviews" "
Rating 6 - Okay. 84 out of 474 reviews" "
Rating 4 - Poor. 60 out of 474 reviews" "
Rating 2 - Terrible. 32 out of 474 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Liked: Property conditions & facilities
Everything was fine
Stayed 1 night in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice breakfast
Stayed 1 night in May 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The lady that was working housekeeping was excellent in asking what we needed and taking our trash and towels! She was super friendly and we appreciated that!
Stayed 4 nights in Apr 2024

10/10 Excellent

Rony, Liberty Twp

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the hotel, have a good enough condition, the person who was in the front desk was friendly and helpful. The room is big enough for my family, (5 person) the room was clean, we love that the hotel is close to a very good restaurant too. Yes, we recommend this place.
Stayed 1 night in Apr 2024

10/10 Excellent

Rony, Liberty Twp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
convenient to interstate
Stayed 1 night in Apr 2024

2/10 Terrible

Teresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was wonderful, but the facility was in bad shape.
Stayed 1 night in Mar 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

latosha

Liked: Cleanliness
Enjoyed my stay place was so clean
Stayed 1 night in Apr 2024

10/10 Excellent

Jo

Travelled with family
The girl that checked us in was super nice and helpful.
Stayed 1 night in Apr 2024

8/10 Good

Brian, Elizabethtown

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff nice place to stay
Stayed 1 night in Mar 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff here was very kind and accommodating and we enjoyed the breakfast options! The pool looked clean but we didn't have time to go swimming. Unfortunately even though I booked a suite, the springs on the sofa bed were rusted through the mattress and there was no padding, so my kid couldn't sleep there. If the sofa beds were usable, this would have been perfect!
Stayed 1 night in Mar 2024

2/10 Terrible

Jeffrey

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst stay i have had in a long time. Rooms were dirty. Staff was very rude. The hotels was extremely loud we couldnt get any sleep. There was a pool party which when i called they could have warned us about instead the kids couldn't swim which was the only reason we rented the room. Not happy at all.
Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employes
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice respite
Just needed a place for the night. Very very comfortable bed and pillows and a great powerful hot shower!
Stayed 1 night in Feb 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Friendly, convenient, and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Destiny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its breakfast was delicious and it has a pool.
Stayed 1 night in Jan 2024

8/10 Good

Jana, Cincinnati

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Casey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean! Based on previous reviews I didn’t know what to expect!
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Gayla

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
There were huge spider webs in the corner of our room, and the "hot breakfast" consisted of nothing hot, just cold cereal, yogurt, and stale breads. The staff was friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Spencer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Dolina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Falsely advertised as pet friendly though; hotel is not pet friendly. Only service dogs are allowed.
Stayed 1 night in Dec 2023

10/10 Excellent

Chester

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Our room was next to the second floor exit door and across from the laundry area. There was some sort of noise all night long. It made it hard to get a good night's rest.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Nov 2023

6/10 Okay

Charles

Travelled with partner
Liked: Staff & service
Shower drain was partially plugged, had 6 to 8” of water accumulation when finished with a shower. Reported it they were not aware and they did write it down to be checked
Stayed 1 night in Nov 2023

10/10 Excellent

Maritza, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023

4/10 Poor

Nancy

Liked: Staff & service
Disliked: Amenities
Room was not up to expectations. Rate far exceeded the comfort and overall appearance and cleanliness of the facility. Would not stay at this highly over priced hotel again. Very disappointed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and comfortable bed. Would definitely stay a night there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop
Everything for the most part . Would recommend that they either paint or do a detailed cleaning in bathroom. Was not gross but mark and stains on the walls. Corners of the pirtion where shower is located were dirty. Bedroom portion of the room was clean. Was really suprised there were no USB ports in room. Breakfast was good. Staff was friendly.
Stayed 1 night in Oct 2023

4/10 Poor

kwang

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During the check-in process, the desk clerk lady asked me sign on a paper having my credit card information and address, and kindly stated, “I will charge to your credit card if you make any damage to the room.” It made me to check the room conditions. I noticed that some light bulbs in the bathroom were not working, and that there was one face towel instead of two face towels. Also, I noticed that one corner of the side door was not good condition. Next day I informed my findings to the desk clerk. Should have a walk-in/out inspection report policy from Comfort Inn HQ.
Stayed 1 night in Oct 2023

8/10 Good

Leslie, Farragut

Liked: Cleanliness, staff & service, property conditions & facilities
good breakfast
Stayed 1 night in Sep 2023

4/10 Poor

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
In poor repair. Breakfast was marginal
Stayed 1 night in Sep 2023

6/10 Okay

Charles

Travelled with family
Liked: Staff & service, room comfort
There was a water leak under the HVAC wall unit. Carpet was very wet and room smelled moldly when we first arrived. Night manager offered to move us to another room; but, we declined as we were extremely tired. Room needed some updating and fresh paint.
Stayed 1 night in Sep 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Stayed 1 night in Sep 2023

4/10 Poor

Morgan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Marie

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was great. However the room had trash ants and old candy in it. The tub would not drain due to bottle caps and hair in the drain
Stayed 1 night in Sep 2023

6/10 Okay

Keri

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Agatha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Larry

Travelled with partner
People were great
Stayed 1 night in Sep 2023