My Loc Holidays

Rooms are spacious but only moderately cleaned, were still quite dusty to my standard. Bath robes have stitches and pockets are falling off. Staff can be more friendly, especially the lady with short hair at Front Desk. Some staff at breakfast were nice enough to ask before cleaning out dishes, while others didn’t. We had to stop them a few time because we didn’t even finish but they just came and took our dishes away without even asking if we were done and whether they could take it. Pool and beach are NOT close to the hotel, pick up and drop off doesn’t run very well, super inconvenient if you travel with small children. We travelled with an infant and she was getting tired while we were at the pool. Called the hotel to ask for a pick up but the Front Desk was quite unpleasant, saying there would be a 15mins wait. We can’t even walk back to the hotel because it’s very far and would take us at least an hour. Overall I would not come back

Extremely disappointing experience and absolutely not the 5-star cruise that was advertised. Our cabin had a very strong sewage smell coming from the bathroom that spread throughout the entire room and made us feel nauseous. Even staff members who came to inspect the room had to cover their noses. We requested a room change immediately but were told there were no other rooms. staff lit scented candles, blocked the drains, and turned on an ozone machine inside the enclosed cabin. ozone machines are unsafe to use while occupied, which was extremely concerning. the smell remained throughout the stay and was still very strong and nauseating the next morning. There were also ants in the cabin, further reinforcing the poor hygiene standards. The food was also quite mid and nowhere near what you would expect from a luxury cruise experience. To make matters worse, the company switched us to a completely different cruise only one day before departure. We booked the original cruise specifically for its traditional Vietnamese aesthetic and panoramic room design, but the replacement felt inferior and completely different from what was advertised. When we requested even a partial refund due to how severely the experience was impacted, they offered only around AUD $120, which felt insulting given the seriousness of the issues and the price paid.we rejected the refund We do NOT recommend this stay

They took our food alergies but did nothing with it nor did they make any alterations or amendments to accommodate the lack of food options for those who could not eat from their regular menu. I am alergic to seafood and half their options included seafood. The buffet lunch was fine but the set dinner menu had 60% seafood. Employees on board were kind and courteous and were one of the bright sides on the cruise however for an overnight cruise they lack fun activities to keep you entertained in the evening. If youre looking for a quiet and reserved getaway then this is it. The rooms and boat itself was decent but Ha Long Bay, the star of the show needs to be cleaned up... BADLY!!. Was in total shock and saddened by how filthy it was. Styrofoam, plastic bottles, desiel fuel and junk is floating evwrywhere. Have fun swimming if you like. 👎 Dont get me wrong, scenery is stunning even on a gloomy day; we had a lil rain and fog but the its saddening to see such a beautful place being destroyed.