Hotels with Balcony in Mystic - New London

"The pool wasn't open, so advertising a heated pool with out saying (not open for the season) was sad. Room was clean, but wasn't tidied up for our stay, for what you pay to stay there. The bed should have been made, my opinion."

"The deadbolt latch fell off when upon first entering the room. Room is decaying. Mold in closet. Jetted tub is in pretty bad condition. It looks like this place may have been renovated 20 yrs ago but never looked at since. Water damage on ceiling, tiles are cracked and moving near the bed. Control panel on tub is torn up and broken. There is just a dial on the wall that you turn on the bubbles. Drain plug doesn’t work so they have a rubber disc that was probably made in the late 50s. It was probably white at one time but everything has a yellow hue to it. Very little soap or personal hygiene products. Staff was nice, I mentioned it to the front desk and they apologized but I will be asking for a refund because we obviously had to get a different hotel room and adjust our plans at the last second. "

"Staff was superb, everywhere we went......even got upgraded to a suite!!! :)"

"Everything was great.Desk at check in was very friendly.Room was clean bed was comfy."