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Reviews of Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

4.5 out of 5
Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort
Playa Manzanillo Bahia Culebra, Nacascolo

Reviews

8.2

Very good

Rating 10 - Excellent. 476 out of 919 reviews" "
Rating 8 - Good. 217 out of 919 reviews" "
Rating 6 - Okay. 113 out of 919 reviews" "
Rating 4 - Poor. 66 out of 919 reviews" "
Rating 2 - Terrible. 47 out of 919 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Maggie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
My boyfriend and I stayed in the star class directors suite. The room was beautiful but there was no view and it was very loud. We could smell the sewage after running water for the shower or bathtub, it was absolutely disgusting. We also could hear doors closing and people stomping on the floor above us. A huge issue for me was the star class was pretty much nonexistent! Only 2 bars would serve premium alcohol and most of the time they were out of the good stuff. Also the food wasn’t great, the rice at every restaurant was hard. The pool was very underwhelming and pretty small, and the pool chairs should have been cleaned daily, they were full of bird crap. The worst part about this resort other than the lack of premium alcohol was the beach. This was the worst beach I have ever saw in my entire life. It was disgusting, the chairs were ran down, the grounds weren’t kept at all, there was no bar AND there was also crocodiles there. They shut the beach down one day because of crocodiles. Also everything is egregiously priced, they were charging $100 to smoke hookah and the gift shop was insane! If you must stay here I strongly suggest that you DO NOT get star class. It is not worth it at all! Definitely stay elsewhere is possible.
Stayed 5 nights in Apr 2024

10/10 Excellent

Euson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Lock up your belongings! We had a pair of Beats stolen from our room the first night we arrived. The hotel filed a report but seemed less than concerned in getting to the bottom of it. Upon leaving they promised to follow up with us on the “investigation” but we never heard from them again. The food isn’t great even for all inclusive standards. Only good food was the Italian restaurant. Most of the staff was unfriendly, rude and not accommodating with the exception of the guys that drive the golf carts around. They were always nice and speedy to pick you up if you called for a ride. Room was ok, needed a deep clean and the beds are hard. We will not be returning to this resort.
Stayed 7 nights in Apr 2024

4/10 Poor

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor beach. Do not come here for the beach. With a few notable exceptions (Edu & Alanzo @ Point Break the sequel really hustled and took care of us, thanks guys. And my last day Alan at the Star bar really knocked it out of the park)) service was lackluster overall. To be fair our mini bar was refilled and ladies who "cleaned" the room each day did ok. Just no actual vacuuming and minimal besides making beds. Had to ask each night for extra towels despite leaving a note in Spanish next to our tip. Facilities are worn. No air conditioning in the restaurants. We walked out of our last dinner because it was so hot and our waiter was not paying any attention. Needed to ask 2-3 times to get a water refill or some ice all over the resort. Ran out of coconut cream at all pool bars...on my tropical vacation! Yet the next day the drink of the day featured coconut cream... Service prior to staying was awful. No response to my 2 e-mails and my international call requests-once I was able to get a working phone number-met with nos. No we will not email you spa or restaurant menus. No we cannot confirm king vs 2 Q beds until you are here. No you cannot make a dinner reservation for your arrival night. This was our first and last stay at a Planet Hollywood resort. Do yourself a favor and choose somewhere else.
Stayed 5 nights in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. Plenty of food options. Plenty of activities for all ages.
Stayed 6 nights in Apr 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff was super friendly and nice rooms where nice and clean only bad thing was no night life overall great resort
Stayed 4 nights in Apr 2024
Response from Planet Hollywood Costa Rica on 29 Apr,2024
Thank you Katherine for such a nice review. We will wait for you again at paradise.

10/10 Excellent

MARCELO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern property with great dining options! Service at Italian restaurant has lots of room for improvement. Our favorite was the Mexican!!! Star category definitely worth the added $$$ as personal assistant makes your dinner reservations every day :) and you get unique access to breakfast at Mexican restaurant, which was excellent!!!
Stayed 7 nights in Apr 2024
Response from Planet Hollywood Costa Rica on 26 Apr,2024
Thank you Marcelo for such spectacular review. Will be our pleasure have you again at paradise.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and the grounds are very clean. Loved our stay
Stayed 4 nights in Apr 2024
Response from Planet Hollywood Costa Rica on 25 Apr,2024
Dear Yolanda, thank you for your important review. We will wait for you again at paradise.

6/10 Okay

Joshua Hyunsoo

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Overall the resort experience was just Ok. Negatives: The first thing I’ll say is the food here is pretty terrible. Probably one of the worst food experiences I’ve had at an all-inclusive resort in this budget range. The pool was also a little underwhelming since there were no direct views of the beach (covered by trees). The bars are NOT clean and it doesn’t seem like they take the best sanitary measures to clean their equipment. Everything is worn out including the cups they serve the drinks in, the upholstery on the beach chairs, etc. Also the wait time for drinks is pretty excessive. One side note is the soda they serve is from the plastic bottles and not from a dispenser so since the bottle is being opened and closed so often all the carbonated beverages are flat. The beach itself isn’t really what you would expect from a tropical island (water isn’t that blue) and not the most fun to swim in. Positives: Although there is a steep hill from the lobby to the pool area the golf cart shuttles are VERY frequent where it doesn’t become an inconvenience. They do a fantastic job of transportation. Views from the building where the lobby is are beautiful. The rooms are very nice, clean and spacious WILDLIFE: Contrary to other resorts I’ve been to in DR, Cancun, and Jamaica there are a lot of little animals that keep you entertained. Especially the white faced monkeys in between the pool and the beach. Also iguanas, parrots, and a plethora of other birds!
Stayed 2 nights in Apr 2024
Response from Planet Hollywood Costa Rica on 22 Apr,2024
Thank you for taking the time to share your feedback on your recent stay at our resort. We appreciate your honest review and apologize for any aspects of your experience that fell short of expectations. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enhanced experience.

10/10 Excellent

Kia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff was super friendly. Shuttles were frequent.
Stayed 3 nights in Apr 2024
Response from Planet Hollywood Costa Rica on 16 Apr,2024
Dear Kia, thank you for your review. Will be our pleasure have you like A Star again!.

4/10 Poor

Giovanna

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I recently had the opportunity to stay at your PH resort, and I regret to say that my experience fell short of expectations. Upon arrival, despite being given a room number, I was asked to return later for check-in, which was inconvenient. Additionally, encountering issues with room access and finding the property somewhat outdated were disappointing aspects of my stay. While the staff were commendable, the inconsistencies in drink quality and the underwhelming dining experiences detracted from the overall enjoyment. The lack of clarity regarding dining reservations and the revelation about reservation privileges for "STAR MEMBERS" only added to the frustration. As a solo traveler affiliated with a travel agency, such oversights significantly impacted my experience. Furthermore, the disappearance of my jacket from my rental car, which I intentionally in my vehicle during, though I hesitate to insinuate theft, was concerning and left a negative impression. In light of these experiences, I feel compelled to express my disappointment and would hesitate to recommend the property based on my stay. I hope this feedback proves valuable in enhancing the guest experience at your esteemed resort.
Stayed 2 nights in Apr 2024
Response from Planet Hollywood Costa Rica on 16 Apr,2024
Thank you for taking the time to share your feedback regarding your recent stay at our PH resort. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are invaluable to us as we strive to continually improve the guest experience.

10/10 Excellent

Christa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort had lots of different food options. The room we had (I believe directors suite) was huge!! Foam party was lots of fun, and being able to see mo keys right in the beach was an added bonus.
Stayed 6 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 15 Apr,2024
Dear Christa, thank you for your important review. Will be a pleasure have you again at paradise.

8/10 Good

Megan

Stayed 7 nights in Apr 2024

8/10 Good

Denedra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Planet Hollywood Costa Rica on 13 Apr,2024
Dear Denedra, thank youfor your review. Will be a pleasure have you again at paradise.

10/10 Excellent

graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so beautiful and clean. Breathtaking views and even wild life on the beach in the trees. Staff was amazing. Will definitely recommend to my family and friends.
Stayed 4 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 11 Apr,2024
Dear Graciela, thank you for your review. Our main goal will be always our stars satisfaction. We will be waiting fot you at paradise.

10/10 Excellent

tamika

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Planet Hollywood Costa Rica on 11 Apr,2024
Dear Tamika, thank you for your important feedback. We will wait for you again at paradise.

8/10 Good

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had great service!
Stayed 4 nights in Apr 2024
Response from Planet Hollywood Costa Rica on 13 Apr,2024
Thank you Jeremiah for your comment, it is a pleasure reading you. We will wait for you again at paradise.

10/10 Excellent

Keith

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
PH Costa Rica 🇨🇷 was an excellent experience. The entire staff is very friendly and helpful. I never felt like they were there doing a job. They always made us feel welcome and happy to accommodate us. Very clean and safe, food was pretty good for an all-inclusive resort. Beautiful views and beach!
Stayed 10 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 31 Mar,2024
Dear Keith, we are pleased to know that you enjoy your vacation like a Star. Thank you for your comment.

8/10 Good

Amanda, MACOMB

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the welcome drink and clapping when you walk in with the cocktail! Definitely made a great first impression to make us feel special. Resort was very clean and nice. Only cons I would say is poor service at restaurants. You’re going to have to ask multiple times to only get half of what you want. Also there was no air conditioning in any of the restaurants or very very little so the only place you can go to cool down is the lobby or your room. Sucked sweating just trying to eat a nice dinner. Lots of elevation so walking from pool to room or to restaurants is difficult. Have to wait for golf carts to get you.
Stayed 5 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 31 Mar,2024
Thank you Amanda for your important comment, will be a pleasure have you again at paradise.

10/10 Excellent

Martin

Travelled with family
Liked: Property conditions & facilities
People were extremely friendly. Service was amazing. All the places we ate at were all very good. My only thing I wasn’t crazy about. My A/C in my room was not very cool. And kept popping circuit beaker in the middle of the night.
Stayed 5 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 31 Mar,2024
Dear Martin, thank you for this amazing review, we will send your comments to the correct departments. Waiting for you again at paradise.

6/10 Okay

Katrina

Travelled with group
Liked: Staff & service
Safe gated resort, and security guards. Great shows and pool entertainment, not a very walkable resort, you’ll be waiting for the transport carts, sometimes up to 45 min. The restaurants were great and the buffet had lots of options, but everything closes early, not meant for nightlife. activities geared more towards kids and families, no adult only areas to relax. Confirm with the hotel directly for the amount of beds required in your room, Expedia does not finalize your request with the hotel. Friendly attentive staff and monkeys on the beach!
Stayed 6 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 1 Apr,2024
Thank you Katrina for your important comments, we will send your review to our team. We will wait for you again at paradise.

4/10 Poor

Robert, Hampton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We must give a big shout out to the bartenders (Paola, Yassira (lobby/lounge) and Jeremy (The Trainee at the pool) best drinks we had at the resort hands down! They made our experience great! Ultimately, we give those three individuals "STAR CLASS" customer service! STAR CLASS experience...we did not purchase for an additional cost just to have access to make reservations at restaurants and to drink premium alcohol was NOT WORTH IT! In addition, the guest that had STAR CLASS all complained about the food not being good and ended up eating again at the cafeteria buffet. The TIMESHARE guy - Called us as soon as we got in our room and wanted to come and meet us. Ultimately, he is fighting for a promotion and asked us to come to this event for an hour to check out the selling pitch. Before the event occurred that Friday (we arrived on Wednesday), he promised me all these things the resort was going to do for me because my birthday was on Saturday. Before Friday, we felt the resort was not a brand we saw ourselves investing in and ultimately canceled. Do you think they acknowledged me on my birthday, even though, I also informed them that we was celebrating my birthday! So my wife and I ran into him several times after we canceled and he walked by us without speaking so unprofessional. Housekeeping: Several guess complained about items being taken from the room such as medicine. In summary, if you're not STAR CLASS they treat you unfairly and I advise you stay elsewhere.
Stayed 6 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 31 Mar,2024
Dear Robert, thank you for your important review, we will send your comments to the corresponding departments. We hope to have you again at paradise.

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 27 Mar,2024
Dear Zane, thank you for your review. Will be a pleasure have you again Like A Star at paradise.

10/10 Excellent

Christa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and friendly. The food options were limited and the burger place was infested with flies
Stayed 4 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 25 Mar,2024
Thankl you Cristina for your important review. Will be a pleasure have you again like a Star at paradise.

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had the best food at an all inclusive resort I have ever been to! The employees were all very friendly and helpful. We had Henry and Pamela for our star club personal attendants and they were wonderful ! The performers they had were amazing . The trapeze and fire performances were really incredible .
Stayed 3 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 20 Mar,2024
Dear Andrea, thanl you very much for your important review. Will be our pleasure have you again like a Star at paradise.

8/10 Good

Nicole Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time here at Planet Hollywood. When we first arrived they greeted us with drinks and were very nice and helpful. The staff was actually amazing! I stayed at building 18 with a beautiful ocean view. This is the best place because it’s close to everything-pool, beach, lobby etc. The trams are running nonstop so if you don’t want to walk they will be there in 5 min or so. I even had my own personal concierge who called me daily to ask if I needed anything, it made me feel very special on my birthday. I stayed on the property for the most part to eat since the food was still very authentic Costa Rica. The only time I left the property was to go zip lining at Witch’s Rock Canopy Tour. They were so good, and only 15 minutes away. I got a private session and all the celebrities like Jimmy Kimmel, Lady Gaga and more go there and they pick you up and drop you off. I highly recommend. As far as planet hollywood, this is a fun place! Food is great, staff is great, rooms and views are great. I came with my bf and we had a good time but if you want quiet and romantic, this is more of a family place. There’s a lot of kids everywhere but you can find places on the property that are kid free. We had zumba workouts, karaoke, dance party and even a performance by Queen, I can’t wait to come back! A special thanks going out to my faves Rebecca (front desk), Erich-masseuse, all the zumba instructors and the pool dj-Jeffry, Esteban, Katty, the cute and more! Thanks Planet Hollywood!
Stayed 2 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 18 Mar,2024
Dear Nicole, we are happy reading you, will be our pleasure have you again at paradise. Thank you for your review.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms. very good use of space, plenty of drawers and shelves
Stayed 7 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 11 Mar,2024
Dear Daniel, thank you very much for your important review. We will send your comments to our team. Will be a pleasure have you again like a Star.

10/10 Excellent

Lionel F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is excellent. The property is well maintained, the rooms are updated, and the food is good. This resort is located on a beach and the pool area is awesome. The staff is wonderful and very accommodating. Our favorite waiter was Jeremy. He was so accommodating and always checking in. We had an amazing time at this resort.
Stayed 6 nights in Mar 2024
Response from Planet Hollywood Costa Rica on 10 Mar,2024
Dear Lionel, Comments like yours are our greatest motivation, it fills us with joy to read that our facilities and the best service for our stars were up to your expectations, we hope to welcome you again at the resort of the stars. We will send your kind comments to our team.

8/10 Good

Paula Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiul property with amazing staff, especially Johan! The warm and wonderful staff made the trip so great! The pools and beach were beautiful. The food was ok, not bad, but was the one part of the trip that we wished had been a bit better.
Stayed 7 nights in Feb 2024
Response from Planet Hollywood Costa Rica on 2 Mar,2024
Thank you for taking the time to share your experience at Planet Hollywood Costa Rica. We're thrilled to hear that you found our property beautiful and that our amazing staff, especially Johan, contributed to making your trip great. It's wonderful to know you enjoyed the pools and beach.

10/10 Excellent

Ravneet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a relaxing trip with family! Every family friendly resort!
Stayed 3 nights in Feb 2024
Response from Planet Hollywood Costa Rica on 23 Feb,2024
Dear Ravneet, thank you sincerely for your important feedback. Will be our pleasure have you again Like a Star.

10/10 Excellent

Jonathan Travis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
" Pura Vida "
Stayed 7 nights in Feb 2024
Response from Planet Hollywood Costa Rica on 13 Feb,2024
Dear Jonathan, thank you for your important review. Will be our pleasure have you again at paradise.

6/10 Okay

Fin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Service was good in the main building but other than that not the greatest. Breakfast was good but other than that the food was average at best. The pool bars lacked premium liquor.
Stayed 3 nights in Jan 2024
Response from Planet Hollywood Costa Rica on 6 Feb,2024
Thank you for your recent stay at Planet Hollywood Costa Rica. We appreciate your positive comments about the service in the main building and breakfast. Your feedback is valuable, and we'll use it to enhance our offerings. We hope to welcome you back for an improved experience.

4/10 Poor

HONG J

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is not friendly and seems unwilling to provide service, Front desk staff is so bad and mean. Even though when I check out time, call the cart but waited long time so I had to drag my luggage and walk to the lobby. They only ask for additional service, even though it is an All inclusive resort. The room smells so bad that is difficult to sleep well. The food in the regular restaurant is poor. Fortunately the buffet restaurant was the best, so I visit three time a day. I don't think it's an appropriate resort fo relaxation.
Stayed 5 nights in Jan 2024
Response from Planet Hollywood Costa Rica on 5 Feb,2024
Dear Hong J, We are sorry to hear about your disappointing experience. Your feedback is valuable, and we apologize for any inconveniences you faced during your stay. We appreciate your insights and will share your comments with our team for improvement.

6/10 Okay

SUNG

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Planet Hollywood Costa Rica on 5 Feb,2024
Dear Sung, We appreciate your feedback and will strive to improve. Thank you for sharing your experience with us.

8/10 Good

Lisa Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled here in January of 2024 with my two sons ages 20 and 23. It was an all around wonderful experience. We were swept out of our private airport transfer, our bags were taken from us, we were given drinks, directed to the red carpet for a photo and all of the staff clapped for us. What a beautiful welcome. The property is beautiful, clean and well maintained. Check in was very easy. It seems that all of the suites are ocean facing? I did not realize ours would be and it was, so that was a really nice surprise. I highly recommend building 18 second floor for your stay. It is close walking distance to Both the pool/beach and the main building with an excellent view of the ocean and the pool. All of the staff were very friendly and helpful. My sons were constantly entertained at the pool during the day by the staff and the activities and in the evening with the activities. We were not Star class and that was fine for us. We were able to find shady spots at the pool each day and there were plenty of shady spots to sit on the beach also. Maid service was top notch. I'd say this is a mid level all inclusive resort but an upper mid level all inclusive.
Response from Planet Hollywood Costa Rica on 31 Jan,2024
Thank you for taking the time to share your wonderful experience at Planet Hollywood Costa Rica. We are delighted to hear that you and your sons had a fantastic stay with us.Thank you for highlighting the cleanliness, easy check-in process, and the overall atmosphere of the resort. We hope to have the pleasure of welcoming you back to Planet Hollywood Costa Rica in the future.

10/10 Excellent

Haroutyun, Burbank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, safe, and solid dining options. Beach is amazing.
Stayed 3 nights in Jan 2024
Response from Planet Hollywood Costa Rica on 20 Jan,2024
Dear Star, it is a real pleasure reading you! We are waiting for you again at paradise.

10/10 Excellent

Jabril

Travelled with family
Liked: Cleanliness, amenities
The resort was wonderful ! My personal agent for the stay was jorley she was extremely helpful with all our needs from booking reservations for dinner to transportation back to the airport ! 10/10
Stayed 3 nights in Jan 2024
Response from Planet Hollywood Costa Rica on 12 Jan,2024
Dear Jabril, it is a pleasure reading you. We will wait for you at paradise.

8/10 Good

cristina ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and very safe. The rooms are beautiful. Since the property is quite large there are golf carts that take you to different areas within the resort (lobby, hotel room, restaurants, and pools). We never waited more than 5 minutes for a ride. We opted for the Star Class option. Well worth it for the sole fact that this included 24 hour room service and free items from the minibar (snacks, water, soft drinks, juice, wine, champagne) which was restocked daily. Except for the cabanas, this is an all inclusive resort. We rented a cabana and it was well worth it. The cabana included a sectional sofa, TV, your choice of alcohol, water, two lounge chairs. PRIVATE POOL, and server that brought whatever drinks and food we requested. The resort has a kids pool with slides, a rain fall, among other kid friendly things. My daughter really enjoyed the kids pool. My only complaint about this resort was check in. We arrived to the resort early morning. I knew that we would have to wait for our room. We waited almost 8 hours before we received our room. We noticed that other people that we on our same fight, received their rooms about 3 hours before we did. We received our hotel bracelets upon our arrival and they had to be reactivated we when finally received our room. I think that the check in personal forgot that we were waiting for our room, I expected at least an apology.
Stayed 4 nights in Jan 2024
Response from Planet Hollywood Costa Rica on 8 Jan,2024
Thank you for choosing Planet Hollywood Costa Rica for your recent stay and for sharing your valuable feedback. Please rest assured that your comments will be shared with our team for improvement.We hope to welcome you back in the future for another fantastic stay.

8/10 Good

ChinTing

Liked: Cleanliness, staff & service, property conditions & facilities
The property is gorgeous; the staff are friendly and welcoming, the drinks are strong, the food is average. Main cons: tiny kids pool and play area and kids club is more like a day care rather than actual kids club with sports and outdoor activities.
Stayed 2 nights in Jan 2024
Response from Planet Hollywood Costa Rica on 8 Jan,2024
We appreciate your honest input regarding our services and facilites, and we will certainly take your comments into consideration as we continuously strive to enhance our offerings.

4/10 Poor

Narsimha

Stayed 8 nights in Dec 2023
Response from Planet Hollywood Costa Rica on 23 Jan,2024
Dear Narsimha, Thank you for taking the time to share your feedback. We appreciate your input and will use it to enhance our services. If you have any specific concerns or suggestions, please feel free to share them with us. We hope to have the opportunity to improve your experience in the future.

8/10 Good

Vivek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not that great. It was not tasty or spicy. The pool area is not as well developed as some of the other resorts. No tennis or pickleball courts. Otherwise facilities and service were excellent
Stayed 5 nights in Dec 2023
Response from Planet Hollywood Costa Rica on 1 Jan,2024
Thank you for taking the time to share your feedback about your recent stay at Planet Hollywood Costa Rica. We appreciate your honest insights. If you have any further suggestions or if there's anything specific you'd like us to address, please feel free to provide additional details

2/10 Terrible

Stanley

Stayed 6 nights in Dec 2023
Response from Planet Hollywood Costa Rica on 25 Dec,2023
Dear Stanley. We're sorry to hear about your experience at Planet Hollywood. Your feedback is important to us. We'll review your stay internally to address the issues you raised and make improvements where needed. Thank you for bringing this to our attention.

10/10 Excellent

Earl

Response from Planet Hollywood Costa Rica on 5 Feb,2024
Dear Earl,Thank you for your excellent rating! We're delighted to hear you had a wonderful experience. We look forward to welcoming you again.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant options and availability at last minute.
Stayed 1 night in Nov 2023
Response from Planet Hollywood Costa Rica on 9 Dec,2023
Dear Kimberly, thank you for your important review. We will be sending your comments to the corresponding departments.

2/10 Terrible

jaidon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Planet Hollywood Costa Rica on 9 Dec,2023
Dear Jaidon. We re sorry to hear that your experience fell short of expectations. Please feel free to reach out to our team directly so we can address any concerns you may have.

8/10 Good

Riccardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Planet Hollywood Costa Rica on 4 Dec,2023
Estimado Ricardo, agradecemos el tiempo que ha tomado para puntuarnos, esperamos recibirle nuevamente en el resort de las estrellas.

6/10 Okay

Jeanne, Buckley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our reception was very nice and our butler was amazing. He gave us a wonderful tour of the grounds and was attentive to our needs. Our room was lovely with a beautiful view. The drinks and food were mediocre. Hot meals often arrived cold. Service staff was not organized or super friendly. You’ll need to know some basic Spanish or be good at charades. Skip the hydro spa. We were confused with what was going on or what the point was with dumping a cold bucket of water (ice bucket challenge?)on your head and pelting you with water spray equivalent a pins and needles pressure wash. We did get a call from the resort mgr and an email from the general mgr who appreciated our feedback. All and all our stay wasn’t terrible but it was not the 5 star experience we were expecting.
Stayed 2 nights in Nov 2023
Response from Planet Hollywood Costa Rica on 22 Nov,2023
Thank you for sharing your recent experience with us. We're glad to hear about the positive aspects of your stay, including the warm reception and attentive service from your Personal Agent. We apologize for any issues you encountered, your feedback is valuable, and we will address these areas for improvement.Thank you for choosing Planet Hollywood and we hope to welcome you back for an improved experience.

4/10 Poor

Christopher A

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was a great Resort, the hills will give you a bit of exercise. The reason for the low rating is that I upgraded to Star Class and spent a significant amount on my trip, but it wasn't really worth it. I would recommend the hotel, but pick the lower class stay. All of the restaurants (except the buffet) require a reservation and you may still wait an hour for food. I never saw the VIP lounge because we were told they were busy, so we waited at the front desk to check in. Then we stood in a long line waiting for a cart to take our bags and us to the room. The handler for Star class did find us in the line and take us to the room, but not much after that. There is a Star class pool but its nothing special and not worth the additional funds. In previous experiences in Mexico, Domican, etc, the upgrade was well worth it. I just didn't see the value here.
Stayed 5 nights in Nov 2023
Response from Planet Hollywood Costa Rica on 21 Nov,2023
Dear Christopher,Thank you for taking the time to share your feedback regarding your recent stay at Planet Hollywood Costa Rica. We appreciate your positive comments about the resort, and we're pleased to hear that you enjoyed the overall experience.However, we sincerely apologize for any shortcomings you experienced with the Star Class upgrade. Your comments are valuable to us, and we will certainly review them to identify areas for improvement in our Star Class offerings.Thank you for choosing us, and we hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Whitney

Stayed 4 nights in Nov 2023
Response from Planet Hollywood Costa Rica on 9 Dec,2023
Dear Whitney. We appreciate your kind words! It was a pleasure hosting your stay.

2/10 Terrible

Erica Ashley

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you are going to sit and drink all day this is your place. But you are in the middle of nowhere so if you like to go out and see places your looking at at least a 40 min drive to the nearest town and the hotel will charge you $75 for that. The dinners were excellent but there is only one choice for lunch unless you want to hike back up the hill to the buffet for lunch. And even though you pay for all inclusive you find out when you get there that you have to upgrade to star class at $100 per person per day to make reservations for dinner, more breakfast and lunch options and well to be treated decent by staff. We ended up leaving early and checking in to a different hotel in Tamarindo.
Stayed 6 nights in Nov 2023
Response from Planet Hollywood Costa Rica on 16 Nov,2023
Dear Erica, We appreciate your feedback and are glad to hear you enjoyed the excellent dinners during your stay. We regret that our tour options have not met your expectations and we're sorry to hear about your decision to leave early but hope you consider giving Planet Hollywood Costa Rica another chance for a more stellar experience in the future.