Exterior

Reviews of Hotel Oriental Express Nagoya Sakae

3 out of 5
Hotel Oriental Express Nagoya Sakae
3-16-30 Nishiki, Nagoya, Aichi

Reviews

8.6

Excellent

Rating 10 - Excellent. 209 out of 435 reviews" "
Rating 8 - Good. 147 out of 435 reviews" "
Rating 6 - Okay. 46 out of 435 reviews" "
Rating 4 - Poor. 28 out of 435 reviews" "
Rating 2 - Terrible. 5 out of 435 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jhoanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were attractive and there were a nice selection of complimentary amenities provided in the lobby. The staff were attentive. The room was clean and modern. The location was excellent and we enjoyed the convenience store below. We had a lovely stay!
Stayed 2 nights in Jul 2023
Response from Hotel Oriental Express Nagoya Sakae on 6 Aug,2023
Thank you for staying with us. Once again, we would like to thank you for all the high evaluations of the hotel, including the evaluation of the staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 14 Jul,2023
この度はご宿泊いただき誠にありがとうございます。 またのご利用お待ちしております。 Hotel Oriental Express Nagoya Sakae

8/10 Good

Matthew

Liked: Staff & service
Disliked: Cleanliness
Stayed 11 nights in May 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 5 Jun,2023
この度はご宿泊頂き有難うございます。またのご利用を心よりお待ちしております。

10/10 Excellent

Jonas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Worth every pennie. Close to everything, very friendly staff. If only I can add something, probably a TV in rooms, because there is none with the room we booked. Overall still perfect accomodation
Response from Hotel Oriental Express Nagoya Sakae on 3 Jun,2023
Thank you for staying with us.We have one TV in each room.We apologize for any inconvenience caused.We sincerely look forward to welcoming you again.Hotel Oriental Express Nagoya Sakae

10/10 Excellent

Kanidtha

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel near shopping area many big department store easy to airport easy to find food
Stayed 5 nights in May 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 フロント on 28 May,2023
Thank you for using our hotel and for posting your review.The good location is also the strength of our hotel.We would appreciate it if you could use it when you come to the area again.

10/10 Excellent

Hongmin

Stayed 3 nights in May 2023
Response from Hotel Oriental Express Nagoya Sakae on 22 May,2023
Thank you for staying with us.We look forward to seeing you again.

8/10 Good

Charizz

Travelled with partner
Liked: Staff & service
Location! So close to a lot of fun activities. It was a bit dirty (carpets) but bedding and everything else was good.
Stayed 1 night in May 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 16 May,2023
この度はご宿泊いただきまして、ありがとうございました。カーペットの汚れにつきましては申し訳ございませんでした。現在、全ての部屋を確認し、清浄、新しいものに取り換えをしておりますので、次回のご滞在の際には快適にご滞在をして頂けますので、是非、またご利用下さい。ホテルオリエンタルエクスプレス名古屋栄フロント

10/10 Excellent

Theeradej

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location is superb as the hotel is in the middle of Sakae, the main shopping district of Nagoya. Subway station is only a few minutes walk away.
Stayed 2 nights in Apr 2023
Response from Hotel Oriental Express NAGOYA SAKAE Front Ooi on 22 Apr,2023
Thank you very much for your stay at Hotel Oriental Express Nagoya Sakae.Thank you for your compliments about our location .We hope you will stay with us again when you come back to Japan.We look forward to welcoming you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The check in process was seamless. When we entered the bathroom we noticed that it did not smell clean. The smell came from the shower curtain that did not dry well. We also noticed molds at the corner of the shower/ bath tub. The carpet of the room had visible stains. We found used slippers under the bed. There was also a small tube of used toothpaste on the floor under the dresser. The room was not cleaned well and was not up to the standards that we would expect of Japan. We called the attention of the staff and this was addressed immediately.
Stayed 4 nights in Mar 2023
Response from Hotel Oriental Express NGOYA SAKAE Front staff :Oo on 5 Apr,2023
Thank you very much for staying at Hotel Oriental Express Nagoya Sakae.We sincerely apologize for any inadequate room cleaning.We will share this matter with the cleaning staff and strive to prevent recurrence in the future.Thank you very much for your valuable feedback during your busy schedule.All the staff will do their best to come again one day.Hotel Oriental Express NGOYA SAKAEFront staff :Ooi

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Hotel oriental express Nagoya sakae on 2 Feb,2023
Thank you for staying with us.Thank you for your positive evaluation.We look forward to seeing you again.Thank you.

8/10 Good

Ginga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good location
Response from Hotel oriental express Nagoya sakae on 15 Jan,2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Hotel oriental express Nagoya sakae on 13 Jan,2023
Thank you for staying with us.We look forward to seeing you again.

8/10 Good

Hirotsugu, Lomita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from ホテルオリエンタルエクスプレス名古屋栄 on 13 Jan,2023
この度はご宿泊いただき誠にありがとうございます。またのご利用をお待ちしております。

8/10 Good

MA MOE MOE

6/10 Okay

Christopher Lup Meng

Travelled with partner
Liked: Staff & service
Air-con is controlled centrally. Room is too warm and stuffy. Have to open window to have fresh air. But street traffic is too noisy and night racing to sleep peacefully impossible. Hope air-con can be controlled by guests.
Stayed 16 nights in Nov 2022
Response from Hotel oriental express Nagoya sakae on 21 Nov,2022
Thank you for staying with us.Air conditioning is operated at the front desk. I'm sorry I can only do that.I'm sorry that the noise is noisy because it is a city centre area. The noise is better on the upper floors, so please make a request next time.We are waiting for your next visit.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

ANGELITO

Stayed 2 nights in May 2022
Response from ホテルオリエンタルエクスプレス名古屋栄 フロント 井上 on 12 Jul,2022
この度はホテルオリエンタルエクスプレス名古屋栄にご宿泊いただき、誠にありがとうございます。 ご満足いただけたご様子に従業員一同大変嬉しく存じます。 今後もお客様の快適なホテルを目指して参ります。 またお近くにお越しの際にはご利用いただければ幸いです。 従業員一同お待ち申し上げております。

4/10 Poor

Maria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Have stayed here a couple of times and this time the service was disappointing. I hope this does not happen again!
Stayed 2 nights in Mar 2022
Response from Hotel Oriental Express Nagoya Sakae on 22 Mar,2022
I am terribly sorry, but we cannot meet your request. Rooms are fully reserved. we look forward

6/10 Okay

Robert

Stayed 2 nights in Jan 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Honest staff cleaned our room, near almost all famous places in sakae. Affordable yet satisfying stay.
Stayed 2 nights in Dec 2021
Response from Hotel Oriental Express Nagoya Sakae on 9 Jan,2022
Thank you for staying. We are so glad you satisfy for your staying. We are looking forward to seeing you again.

10/10 Excellent

Ludovit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Tomoaki

Liked: Staff & service
Stayed 4 nights in Aug 2023

8/10 Good

Tetsuo

栄駅2番出口からすぐ。ドンキが通り向こうにある好立地です。部屋の広さも一人旅には許容範囲でした。また泊まりたいと思える宿でした。
Stayed 1 night in Aug 2023

10/10 Excellent

toshinori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Chise

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 9 Aug,2023
この度はご宿泊いただきありがとうございました。

2/10 Terrible

JUNSIL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
바퀴벌레(ゴキブリ)여러마리를 목격했습니다.
이 호텔은 여러번 방문경험이 있습니다. 매번 위치도 만족스러워 이용하였습니다. 하지만 이번엔 큰 문제를 발견했습니다. 방안에서 바퀴벌레(ゴキブリ)여러마리를 목격했습니다. 심지어 두마리는 제가 잡아서 죽였습니다. 외출후 방에들어와 불이켜지면 바퀴벌레 여러마리가 돌아다녔씁니다. 이제 이용하지않을것입니다.
Stayed 4 nights in Jul 2023
Response from Hotel Oriental Express Nagoya Sakae on 7 Aug,2023
이 번 숙박해 주셔서 감사합니다.모처럼의 여행에 불쾌감을 드려 죄송합니다.소중한 의견 감사 드립니다.호텔 오리엔탈 익스프레스 나고야 사카에

8/10 Good

AKIHIRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
なくなっちゃうなんて残念です。
Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋 フロント on 6 Aug,2023
この度はご宿泊いただきありがとうございました。重ねましてレビュー投稿感謝申し上げます。私たちのホテルの閉館に対し、そのようなお言葉はスタッフ一同大変嬉しくもり、同時に大変寂しいものでも御座います。しかしながら、スタッフ一同、このホテルでは働けたことを誇りに感じ、また次に繋げていけたらと思います。有難うございました。まだまだ暑い日が続きますが、お体にお気を付けてお過ごしくださいませ。

8/10 Good

Satoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地下鉄駅からも近いし、少し歩くと地下街ショッピングモール、食事場所も多くて良かった。
Stayed 3 nights in Aug 2023
Response from ホテルオリエンタルエクスプレス名古屋 フロント on 5 Aug,2023
当ホテルにご宿泊頂き誠にありがとうございます。快適にお過ごしいただけたみたいで良かったです。また、コメントもして頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Ichiro

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 15 nights in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋 フロント on 5 Aug,2023
数あるホテルの中からホテルオリエンタルエクスプレス名古屋栄をご利用頂き誠に有難う御座いました。

10/10 Excellent

Kumiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
過ごしやすいホテルでした
Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 3 Aug,2023
この度はご宿泊いただきありがとうございました。過ごししやすいホテルとのこと、今後もスタッフ一同日々精進してまいります。お忙しいなかコメント感謝申し上げます。

10/10 Excellent

Takakazu

Stayed 2 nights in Jul 2023

10/10 Excellent

HyunJi

Liked: Cleanliness, property conditions & facilities
지하철역에서 걸어서 1분 거리이고, 주변이 번화가라서 굉장히 만족했어요:) 하지만 짐 맡기는 과정에서 직원 표정이 불친절했어요
Response from ホテルオリエンタルエクスプレス名古屋栄 on 30 Jul,2023
저희와 함께 해주셔서 대단히 감사합니다. 짐 보관시 직원이 잘 대응하지 않아 불편을 끼쳐 드려 죄송합니다. 소중한 의견으로 공유하겠습니다.

8/10 Good

KWOK WING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Oriental Express Nagoya Sakae on 1 Aug,2023
Thank you for staying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel til god pris
Hotellet ligger i et pænt område af Nagoya, og med gode transportmuligheder. Personalet var meget flinke og kunne godt engelsk. Værelset var også fin størrelse, men lidt svært med en stor kuffert - men det kan lade sig gøre. Morgenmadsudvalget var lidt svagt, men stadig lækkert nok.
Stayed 2 nights in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 30 Jul,2023
Thank you very much for staying with us. Thank you for your compliments to the staff. It encourages me to work. We will take the matter of breakfast as a valuable opinion.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 25 Jul,2023
ご評価頂き誠に感謝いたします。ご宿泊いただきありがとうございました。

6/10 Okay

Chihiro

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
立地は駅から近く良かったです。また、スタッフさんの対応も気持ちよかったです。部屋のカーペットに大きなシミが沢山あり、そこが衛生的に残念だった。
Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 フロント on 23 Jul,2023
この度はご宿泊いただき誠にありがとうございました。スタッフへのお褒めのお言葉は大変嬉しく思います。スタッフ一同このお言葉を共有させて頂き、今後の仕事への励みとさせて頂きます。ありがとうございました。しかしながら、カーペットのシミにつきましては残念な気持ちにさせてしまいました事、お詫び申し上げます。また機会がございましたら、是非ともご滞在くださいませ。スタッフ一同お待ちしております。ホテルオリエンタルエクスプレス名古屋栄

6/10 Okay

RYOKO

Stayed 2 nights in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 13 Aug,2023
この度はご宿泊頂き誠に有難うございます。重ねまして、ご評価頂き感謝致します。

8/10 Good

??

Business traveller
Liked: Staff & service
繁華街は近くて飲みに出るならいい立地だが、明け方は外の話し声が聞こえて来たのが残念だった😅 24時間ドンキにも近くコンビニ・TULLY’S併設は最高でした。
Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 20 Jul,2023
明け方の騒音申し訳ございません。ロビーには耳栓も常備して御座います。最高とのお言葉、従業員一同励みになります。ご宿泊いただき誠にありがとうございます。

10/10 Excellent

hideaki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
駅、バス停に近く便利
Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 20 Jul,2023
この度はご宿泊いただき誠にありがとうございます。駅からの利便性をお褒めいただき感謝いたします。またのご来館を心よりお待ち申し上げております。

6/10 Okay

KEIKO

Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 18 Jul,2023
この度はご宿泊いただき誠にありがとうございます。貴重なご意見感謝申し上げます。

4/10 Poor

Yuki

Travelled with partner
Disliked: Cleanliness
お風呂場の黒カビが気になりました。総じて室内の清掃が、あまり行き届いていないように感じました。立地条件は、便利で良かったです。
Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 フロント on 16 Jul,2023
この度はご宿泊いただき誠にありがとうございます。清掃についてはご迷惑をおかけして申し訳ありませんでした。清掃担当に伝えさせて頂き、今後、このようなことが無いように致しまして、お客様に快適なお部屋にご案内をさせて頂くように努力してまいります。立地条件におきましては観光名所も徒歩圏内に沢山ございますし、交通面でも大変便利でございますので、また、ご宿泊いただけたら嬉しく思います。スタッフ一同心よりお待ち申し上げております。

6/10 Okay

???

Stayed 2 nights in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 フロント on 16 Jul,2023
この度はご宿泊いただき誠にありがとうございます。またご宿泊をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Anjii

Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 3 Aug,2023
この度はご宿泊いただきありがとうございました。ご評価段階の5を頂戴いたしまして誠にありがとうございます。

8/10 Good

MAYUKA

Stayed 2 nights in Jul 2023
Response from Hotel Oriental Express Nagoya Sakae on 14 Jul,2023
この度はご宿泊いただき誠にありがとうございます。ご評価いただき感謝申し上げます。

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ボディータオル
環境のためフロント前のコーナーで各種アメニティを入手する必要がありますが、ボディータオルはフロントに言わないともらえないのが不便でした。
Stayed 2 nights in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 12 Jul,2023
この度はご宿泊いただき誠にありがとうございます。アメニティビッフェになっております。ボディタオルはフロントで申しつけとなっております。貴重なご意見感謝申し上げます。またのお越しをお待ちしております。

10/10 Excellent

RIKA

Stayed 2 nights in Jul 2023
Response from Hotel Oriental Express Nagoya Sakae on 1 Aug,2023
Thank you for staying.

10/10 Excellent

Jihye

Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 12 Jul,2023
この度はご宿泊いただき誠にありがとうございます。お忙しい中、ご評価いただき感謝申し上げます。またのご利用お待ちしております。

10/10 Excellent

YORIKO

Stayed 1 night in Jul 2023
Response from Hotel Oriental Express Nagoya Sakae on 1 Aug,2023
Thank you for staying.

10/10 Excellent

Hanbyul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
센터와 가까운 거리
친절한 직원, 센터와 멀지 않는 거리. 조용하고 좋네요
Stayed 1 night in Jun 2023
Response from Hotel Oriental Express Nagoya Sakae on 7 Jul,2023
이번에 숙박해 주셔서 감사합니다. 또 이용을 기다리고 있습니다.호텔 오리엔탈 익스프레스 나고야 사카에

6/10 Okay

kotomi

Stayed 1 night in Jul 2023
Response from ホテルオリエンタルエクスプレス名古屋栄 on 7 Jul,2023
この度はご宿泊いただき誠にありがとうございます。またのご利用をお待ちしております。