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Reviews of Waverley Hotel

3 out of 5
Waverley Hotel
4 High Street, Nairn, Scotland

Reviews

7.4

Good

Rating 10 - Excellent. 97 out of 353 reviews" "
Rating 8 - Good. 130 out of 353 reviews" "
Rating 6 - Okay. 70 out of 353 reviews" "
Rating 4 - Poor. 25 out of 353 reviews" "
Rating 2 - Terrible. 31 out of 353 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking after our planned B&B cancelled. Walk up hotel, old school, classic style hotel with high ceilings. The owner, Mrs Bruno, is a gem, a real character. Free off street parking just down the street is a plus. Arrived nervous, left charmed.
Stayed 1 night in May 2024

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities
We had to ask about the parking and we had to park behind the church. There was limited dining we had to eat elsewhere. The continental breakfast was limited but the poached eggs on toast was good, the bar wasn't open. It took a while for the hot water to come through the shower. It needs to be updated but overall the stay was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the Waverley hotel, Denise was very attentive, the room was spotless, as was the dinning area. We had a lovely breakfast this morning all prepared freshly by Denise. Would definitely stay again and would recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
I did look around the area. It seemed to be an older part of town. I was just there over night. The lady that looked after me during my arrival and breakfast was terrific. It was a pleasure to talk with her. She brought me a delicious breakfast and my eggs were just the way I like them.
Stayed 1 night in Sep 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay!
Our stay was pleasant overall. Hotel owner is lovely and very kind. Breakfast was great.
Stayed 2 nights in Sep 2023

6/10 Okay

Anne

Disliked: Staff & service
Comfy bed but nothing else!!!
Well the bed was comfy!!! Never saw anybody. Keys left on a shelf. Room 6 - upstairs. No lights and no direction to room numbers. No hot water for the shower in the morning. Choice of sugar and milk for a hot drink. I left the key on the same shelf.
Stayed 1 night in Sep 2023

2/10 Terrible

David

Business traveller
Disliked: Staff & service
I booked this property at 10am and arrived at 7:15pm. When i arrived there was no one to process my booking for 15 minutes and when she did arrive she told me that she wasn't expecting me and after some "back n forth" she admitted that she had been too busy to check her booking system with Expedia and had given my 2 rooms to "walk ins". So there was no room available for me and my colleague. There was no remorse or apology from the waverly. Because of this hotel, I had to spend the next 90 minutes sat outside the waverly on the phone to Expedia to resolve this. Expedia managed to find me 2 rooms 75 minutes away which meant we arrived at our room at 10:30pm with no food available and having to be up early as we were so far away from the location we needed to be at, so no time for breakfast either. To say this establishment had a negative effect on my day would be an understatement. I wont make the mistake of trying to book the Waverly the next time I'm in Scotland
Stayed 1 night in Sep 2023

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay in Nairn.
Check is a bit tricky only because Denise is busy doing all jobs at her hotel. Just be patient, you’ll find her in the hotel somewhere. She is a very sweet, hard working, beautiful host and she’ll do everything to make you stay pleasant. Would definitely stay again if in Nairn again. Great location.
Stayed 3 nights in Sep 2023

2/10 Terrible

Ismail

Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to Nairn twice this year and on both occasions have stayed at this unique hotel. The style of the building has character and the hostess Denise makes you very welcome indeed so friendly and approachable. Had many a great conversation with Denise and she also provides a fantastic breakfast in a lovely dining room setting. Here we are already looking forward to our next stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Stayed 1 night in Aug 2023

8/10 Good

Cindy

Travelled with partner
Liked: Amenities, property conditions & facilities
Comfortable bed. Great breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

IDE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast!
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Stayed 2 nights in Sep 2023

4/10 Poor

AMANDA

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
At check in we were handed 2 sets of room keys from a biscuit tin. No paperwork checked etc. We booked 2 ensuite rooms with Kingsize bed and a single bed. We got one room correct and the other was 2 single beds and a broken camp bed. When i queried our booking, this was dismissed and we were told thats what's available. The guest house is old fashioned with a musty aroma. It appears its a one man job from checkin in, monitoring, cleaning and cooking. The bar was closed throughout our stay but the children did get to play with the pool table. Breakfast was lovely but there is a lengthy wait as its cooked drom scratch by one person. Parking is outside and its not free during peak hours.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible visit
Upon arrival at the evening of the booking, I was told there were no rooms remaining (this is despite having booked and paid in advance). I showed my booking confirmation and my passport to the lady at check-in, to which she responded "oh I recall seeing this but we have no rooms available so you'll have to go somewhere else." Given that we arrived in the evening, all other hotels in the town were fully booked...
Stayed 1 night in Aug 2023

10/10 Excellent

Lesley

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely family stay here for the Nairn Highland Games. It is a lovely clean and comfortable hotel. Friendly owner and nothing a problem. Highly recommend.
Stayed 2 nights in Aug 2023

2/10 Terrible

Clare

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Brian

Stayed 2 nights in Aug 2023

8/10 Good

Shona

Business traveller, Travelled with partner
Liked: Amenities
The hotel had lots of character and is ideally situated. There are lots of stairs to reach reception and the rooms.
Stayed 1 night in Aug 2023

10/10 Excellent

colin

Liked: Cleanliness, room comfort
Disliked: Staff & service
great rooms and service
great rooms comfy bed denise was a great host this hotel is great and its quiet unlike others so def would stay again
Stayed 1 night in Aug 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Martin

Travelled with partner
Liked: Amenities, property conditions & facilities
A quaint hotel rdn by Denise who was perfect in assisting with any queries. Does a lovely breakfast too!
Stayed 3 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Juan Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waverly has considerable old-world charm. It is in quaint downtown Nairn, a beautiful village with astonishing beaches and wood trails, and a fifteen-minutr train ride away from Inverness. Denise, owner and manager, is delightful. Totally recommended.
Stayed 3 nights in Jul 2023

2/10 Terrible

Nicoleta

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
So i don't really know where to start... i get that the building is old but the rooms could fo with some renovation. Also, there is no lift available in the hotel so i had to carry on the stairs my 2 years old and luggage to the very top floor....as for the clealiness of the place i was disgusted...dust everywhere, bird poo on the curtains and window sill....also in certain areas of the hotel there was a strage smell like dust combined with mould and something else i couldn't really figure out what was. Also no proper heating in the room just a small electric radiator that was leaking oil.... Regarding the breakfast i can't comment as we never stayed for it, but to be fair i would never eat from a place like that.... also paying over £100 for one night to stay in that is a joke.... Overall the experience was terrible.....i will know for furtire to certainty avoid this place....
Stayed 1 night in Jul 2023

10/10 Excellent

kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel looks a little dated and tired from the outside but the room was good with a very comfy single bed. The breakfast was very very good as was the host Thank you
Stayed 1 night in Jul 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Gary, Burton on Trent

Business traveller
Liked: Cleanliness, staff & service
Nice location, handy for Inverness Airport (good trade off between distance & cost), good availability of shops & eateries nearby, a bit dated but clean and comfortable, very welcoming and friendly hosts
Stayed 1 night in Jun 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Danette

Stayed 1 night in May 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valerie grant
Denise was super friendly and very helpful let us book in few hours early very accommodating The room was spacious and had everything we needed large bathroom and large shower over all very happy with our stay would definitely be back
Stayed 3 nights in May 2023

8/10 Good

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Keith

Stayed 2 nights in Sep 2022

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for the money spent.
When we arrived, the place looked empty and it wasnt obvious who to contact, until i heard a TV in a room left of reception and was then able to check-in. Upon checking out it wasn't obvious where to go for breakfast and couldn't see anyone - thankfully a lady came out to tell us to pop over to the dining room (which is down the corridor on the right side (past the bar). It was a full Scottish breakfast, which was excellent. I think a little kiosk at the front reception - where you can message the person working on the day, would be useful , so atleast guests know someone is aware you are on-site. Negatives - Small TV in room - Dirty kettle in room - Weak showers
Stayed 1 night in Sep 2022

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay
Very enjoyable stay. Denise was a fine host. Rooms nice and breakfasts were excellent.
Stayed 4 nights in Sep 2022

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Harry

Stayed 2 nights in Aug 2022

10/10 Excellent

Gunasekaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Xiaohui

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
I wasn’t even able to check in to have my stay with my family, arrived at night when it was cold. Ok arrival, nobody was expecting us even, rang the buzzer, knocked on the door for some time - no answer. Called numerous times, with no answer and then finally someone answered and they hanged up on me. As I was ringing, I could hear the phone ring inside the building and even saw 2 people look down on us from the second floor. A disaster of a booking, had to look nervously for a new booking at the middle of the night.
Stayed 1 night in Jul 2022

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good just very noisy
Stayed 1 night in Jul 2022

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful location and good value. Denise was friendly and breakfast was delicious!
Stayed 1 night in Jul 2022

10/10 Excellent

Ann-Sofie

Stayed 1 night in Jul 2022