Bar (on property)

Reviews of Argyle Grand Hotel Nairobi Airport

5 out of 5
Argyle Grand Hotel Nairobi Airport
Mombasa Road, Nairobi, Nairobi County

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

10/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying and it’s just wonderful!! I’ve been at many of the hotels near the airport and this one is just the best. They are so good to their clients and make you feel right at home. This is my go to hotel when I land in Nairobi from now on
Stayed 1 night in Apr 2024
Response from Philip on 15 May,2024
Dear Lisa, I wanted to take a moment to thank you for your recent review of our hotel. I saw your kind words, and I can't express how much we appreciate your positive feedback. It truly means a lot to us. Your review not only made our day, but it also serves as a great motivation for our team to continue providing excellent service to all our guests. We're thrilled to hear that you had a wonderful experience during your stay. It's always our goal to ensure that our guests have a comfortable and enjoyable time with us. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We're here to make your stay as pleasant as possible. Once again, thank you for your kind words and for choosing our hotel. We can't wait to welcome you back soon! Regards Philip Kiarie Front Office Manager

10/10 Excellent

Ethan, Boxborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although Expedia suggested the room could sleep four, the check-in staff made sure we understood this was not the case (living room sofa in exec suite was not a sleeper). This wasn’t a concern as reason for booking was day room until late-night departing flight. Room was well appointed with smart controls and luxurious bathroom. Had lunch and dinner at outdoor “sports bar” seating. Slow service at lunch and wait staff had difficulty operating payment device, but both meals were excellent (food choices and quality surpass the hotel across the street). Made use of the large pool as well as fitness center. Excellent shuttle service to JKIA with helpful driver. Departed feeling refreshed ahead of long flight. Hope to stay again.
Stayed 1 night in Apr 2024
Response from Philip on 15 May,2024
Dear Ethan, I wanted to take a moment to thank you for your recent review of our hotel. I saw your kind words, and I can't express how much we appreciate your positive feedback. It truly means a lot to us. Your review not only made our day, but it also serves as a great motivation for our team to continue providing excellent service to all our guests. We're thrilled to hear that you had a wonderful experience during your stay. It's always our goal to ensure that our guests have a comfortable and enjoyable time with us. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We're here to make your stay as pleasant as possible. Once again, thank you for your kind words and for choosing our hotel. We can't wait to welcome you back soon! Regards Philip Kiarie Front Office Manager

10/10 Excellent

Ana, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend Argyle to anyone coming to Nairobi, the staff is above and beyond the other hotels in the area that I have stayed at and they have great food! We will be back again and will use the pool and gym!
Stayed 1 night in Apr 2024

10/10 Excellent

Mohamud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, awesome staff and good food!
Stayed 3 nights in Apr 2024

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Victor, Abuja

Stayed 1 night in Mar 2024

10/10 Excellent

Chukwuma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and people. Not one bad experience, from the security to the clerks, to house keeping staff. I would not consider staying anywhere else. Thanks!
Response from Philip on 6 Mar,2024
Dear ChukwumaI wanted to take a moment to thank you for your recent review of our hotel. I saw your kind words, and I can't express how much we appreciate your positive feedback. It truly means a lot to us.Your review not only made our day, but it also serves as a great motivation for our team to continue providing excellent service to all our guests. We're thrilled to hear that you had a wonderful experience during your stay. It's always our goal to ensure that our guests have a comfortable and enjoyable time with us.If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We're here to make your stay as pleasant as possible.Once again, thank you for your kind words and for choosing our hotel. We can't wait to welcome you back soon!Best regards,Philip KFront Office Manager

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clise to the airport, new hotel with excellent facilities, rooms are big and comfortable. Staff is very helpful , manager will help you if something goes out of track. Wish them all the best
Stayed 1 night in Feb 2024
Response from Philip on 6 Mar,2024
Dear DeniseI wanted to take a moment to thank you for your recent review of our hotel. I saw your kind words, and I can't express how much we appreciate your positive feedback. It truly means a lot to us.Your review not only made our day, but it also serves as a great motivation for our team to continue providing excellent service to all our guests. We're thrilled to hear that you had a wonderful experience during your stay. It's always our goal to ensure that our guests have a comfortable and enjoyable time with us.If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We're here to make your stay as pleasant as possible.Once again, thank you for your kind words and for choosing our hotel. We can't wait to welcome you back soon!Best regards,Philip KFront Office Manager

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A disco is very close to the hotel. we had to get our room changed. it was 2am by the time we got into our new bedroom and one of my daughters had to sleep in the sofa
Stayed 1 night in Feb 2024
Response from Philip on 4 Apr,2024
Dear PatriciaThank you for taking the time to provide feedback regarding your recent stay at our hotel. We appreciate your valuable input and apologize for any inconveniences you experienced during your time with us.We have carefully reviewed your feedback and would like to assure you that we take your concerns seriously. Our team is committed to continuously improving our services and addressing any areas that may require attention.Once again, we apologize for the shortcomings you experienced during your stay. We value your feedback as it helps us identify areas for improvement and ensures that future guests have a more pleasant experience. We hope you will give us another opportunity to exceed your expectations in the future.If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to us directly. We are here to assist you and ensure your satisfaction.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Warm regards,

8/10 Good

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
A great place going thru growing pains
Great new hotel in Nairobi. Food is questionable and service can be slow and spotty but still a great place to stay
Stayed 1 night in Feb 2024
Response from Philip on 6 Mar,2024
Dear FrankI wanted to take a moment to thank you for your recent review of our hotel. I saw your kind words, and I can't express how much we appreciate your positive feedback. It truly means a lot to us.Your review not only made our day, but it also serves as a great motivation for our team to continue providing excellent service to all our guests. We're thrilled to hear that you had a wonderful experience during your stay. It's always our goal to ensure that our guests have a comfortable and enjoyable time with us.If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We're here to make your stay as pleasant as possible.Once again, thank you for your kind words and for choosing our hotel. We can't wait to welcome you back soon!Best regards,Philip KFront Office Manager

6/10 Okay

Kristin

Stayed 1 night in Mar 2024
Response from Philip on 15 May,2024
Dear Kristin, I wanted to take a moment to thank you for your recent review of our hotel. I saw your kind words, and I can't express how much we appreciate your positive feedback. It truly means a lot to us. Your review not only made our day, but it also serves as a great motivation for our team to continue providing excellent service to all our guests. We're thrilled to hear that you had a wonderful experience during your stay. It's always our goal to ensure that our guests have a comfortable and enjoyable time with us. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We're here to make your stay as pleasant as possible. Once again, thank you for your kind words and for choosing our hotel. We can't wait to welcome you back soon! Regards Philip Kiarie Front Office Manager