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Reviews of Shangri-La Nanchang

4.5 out of 5
Shangri-La Nanchang
No. 669, Cui Lin Road, Honggutan New District, Nanchang, Jiangxi

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 45 reviews" "
Rating 8 - Good. 13 out of 45 reviews" "
Rating 6 - Okay. 4 out of 45 reviews" "
Rating 4 - Poor. 1 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great stay
It is a spacious room with great qualities. Our room overlooks the river and the view at night is particularly pleasant. The breakfast could have been better but it is already very good.
Stayed 2 nights in Jun 2020
Response from Harry Tan on 24 Jun,2020
Dear guest, Thank you for taking time to share with us your experience of staying with us. Your recognition is the biggest encouragement to us, and we will continuously improve for better service. Expecting your next visit and wish you a nice day! Best Regards, Shangri-La Hotel, Nanchang, General Manager, Harry Tan

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from 南昌香格里拉大酒店总经理 Nelson Tan on 10 Oct,2019
尊敬的客人您好， 感谢您抽出宝贵的时间分享您的入住体验，您的认可是对我们最大的鼓励，我们会不断努力提升服务质量，并期待您的下次入住会有更好的体验。

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a good breakfast and dinner buffet restaurant, good Chinese restaurant and fitness center. Great location for walking and checking out the light and fountain shows. Room was clean and service was great. Will be back in a couple weeks
Stayed 5 nights in Jun 2019
Response from General manager Nelson Tan on 9 Aug,2019
Dear valued guest Thank you for taking time and sharing your feedback during your stay at Shangri-La Hotel, Nanchang. I am honored that you had an enjoyable stay with us. I am looking forward to welcoming you back to the Shangri-La Hotel, Nanchang in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing river view
Lovely hotel with an amazing view over river and the wonderful water fountain light display. Very large rooms and comfy beds. Staff were helpful attentive and spoke good English
Stayed 1 night in Jun 2019
Response from General manager Nelson Tan on 9 Aug,2019
Dear valued guest Thank you for taking time and sharing your feedback during your stay at Shangri-La Hotel, Nanchang. I am honored that you had an enjoyable stay with us. I am looking forward to welcoming you back to the Shangri-La Hotel, Nanchang in the near future.

2/10 Terrible

Wanda, Hong Kong

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Very disappointing experience, Shangri-La Nanchong having a 5 star name and room charge should be only rated a 3 star hotel (lack of luggage care taker upon arrival, coffee shop half full of customers but none staff attending the place for 10 min, finally the one came can’t speak nor understand English and the customers’ behaviour there that day was acting in inappropriate manner such as someone almost totally lieiing on the sofa chair, some people taking off the shoes with the feet put on the chair and etc.)
Stayed 1 night in May 2019
Response from Nelson Tan on 7 Sept,2019
Dear Wanda, Thank you for taking the time to share your feedback about your recent stay. For the comments you mentioned with staff English speaking, housekeeping and service. I will make sure to share with the team and get some improvements. Again, thank you for sharing your experience and whenever your travels bring you back to Nanchang, My team and I are looking forward to welcoming you again. Warm regards Nelson Tan General Manager

6/10 Okay

Choo

Liked: Cleanliness, property conditions & facilities, room comfort
Average stay
This is definitely not the usual Shangri-la standard. The room service was very limited and the food is far below 5 star standard. Not really good. The Chinese restaurant service was slow and the food quality is also not good. The breakfast was so-so, I was expecting better but it is a bit disappointing. The view in my room was really great.
Stayed 4 nights in May 2019
Response from Nelson Tan on 7 Sept,2019
Dear Choo, Thank you for taking the time to share your feedback about your recent stay. For the comments you mentioned with staff English speaking, housekeeping and service. I will make sure to share with the team and get some improvements. Again, thank you for sharing your experience and whenever your travels bring you back to Nanchang, My team and I are looking forward to welcoming you again. Warm regards Nelson Tan General Manager

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Nanchang
Few people know about a Shangri-La hotel in Jiangxi. This hotel is located in central Nanchang with a short drive the square and heritage locations. We had access to the full breakfast and the Horizon club. Both had great food and great service. This is one of the most child friendly hotels I’ve been to in China. It has a place for the kids to play during breakfast and a larger play place where the gym is. Full sized swimming pool with sauna and hot tub. Gym was well equipped with modern equipment. Staff was friendly, but English was limited. They have hotel staff with high levels of English proficency, but you might need to stop by the front desk.
Stayed 1 night in May 2019
Response from Nelson Tan on 4 Sept,2019
Dear valued guest Thank you for taking time and sharing your feedback during your stay at Shangri-La Hotel, Nanchang. I am honored that you had an enjoyable stay with us. I am looking forward to welcoming you back to the Shangri-La Hotel, Nanchang in the near future. General manager Nelson Tan

10/10 Excellent

Tang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
club lounge and lobby concierge the ladies are very helpful , excellent services! Appreciated for all.
Stayed 1 night in Mar 2019
Response from Nelson Tan on 4 Sept,2019
Dear valued guest Thank you for taking time and sharing your feedback during your stay at Shangri-La Hotel, Nanchang. I am honored that you had an enjoyable stay with us. I am looking forward to welcoming you back to the Shangri-La Hotel, Nanchang in the near future. General manager Nelson Tan

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Nelson Tan on 6 Sept,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致我们期待您的再次光临再次感谢您细致的评价，我们将始终如一，让您拥有如家般感受以及全新体验。 南昌香格里拉大酒店总经理 Nelson Tan

8/10 Good

Kim Wui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel in that region
Hotel is fantastic.
Stayed 1 night in Mar 2019
Response from Nelson Tan on 4 Sept,2019
Dear valued guest Thank you for taking time and sharing your feedback during your stay at Shangri-La Hotel, Nanchang. I am honored that you had an enjoyable stay with us. I am looking forward to welcoming you back to the Shangri-La Hotel, Nanchang in the near future. General manager Nelson Tan

10/10 Excellent

Farhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great hotel and the benefits of the Horizon lounge is an added bonus.
Stayed 2 nights in Oct 2018
Response from Nelson Tan on 4 Sept,2019
Dear valued guest Thank you for taking time and sharing your feedback during your stay at Shangri-La Hotel, Nanchang. I am honored that you had an enjoyable stay with us. I am looking forward to welcoming you back to the Shangri-La Hotel, Nanchang in the near future. General manager Nelson Tan

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Nelson Tan on 6 Sept,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致我们期待您的再次光临再次感谢您细致的评价，我们将始终如一，让您拥有如家般感受以及全新体验。 南昌香格里拉大酒店总经理 Nelson Tan

8/10 Good

Serene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room is spacious and clean, however lighting can be improved.
Stayed 2 nights in Sep 2018
Response from Nelson Tan on 4 Sept,2019
Dear valued guest Thank you for taking time and sharing your feedback during your stay at Shangri-La Hotel, Nanchang. I am honored that you had an enjoyable stay with us. I am looking forward to welcoming you back to the Shangri-La Hotel, Nanchang in the near future. General manager Nelson Tan

6/10 Okay

Catherine S Y

maybe one of the best in town but definitely not up to the usual Shangrila standard. Most disappointing is the room service menu - only serve a few local dishes.
Stayed 2 nights in Jul 2018
Response from Nelson Tan on 6 Sept,2019
Dear valued guest, Thank you for taking the time to share your feedback about your recent stay. For the comments you mentioned with staff English speaking, housekeeping and service. I will make sure to share with the team and get some improvements. Again, thank you for sharing your experience and whenever your travels bring you back to Nanchang, My team and I are looking forward to welcoming you again. Warm regards Nelson Tan General Manager

10/10 Excellent

Deene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff could not do enough to make you feel welcome looking after all your requirements excellent
Stayed 6 nights in May 2018
Response from Nelson Tan on 6 Sept,2019
Dear Deene, Thank you for taking the time to share your feedback about your recent stay. For the comments you mentioned with staff English speaking, housekeeping and service. I will make sure to share with the team and get some improvements. Again, thank you for sharing your experience and whenever your travels bring you back to Nanchang, My team and I are looking forward to welcoming you again. Warm regards Nelson Tan General Manager

10/10 Excellent

shimin, new york

Liked: Cleanliness, property conditions & facilities, room comfort
Front desk is helpful, but saw hotel worker smoking at hall.
Stayed 1 night in Feb 2018
Response from Nelson Tan on 6 Sept,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致我们期待您的再次光临再次感谢您细致的评价，我们将始终如一，让您拥有如家般感受以及全新体验。 南昌香格里拉大酒店总经理 Nelson Tan

10/10 Excellent

Solomon, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spectacular view
the room has spectacular views of the river & daily night light show
Response from General Manager on 7 Dec,2016
Dear Valued guest, Thank you for taking the time to share your experience with us. We truly appreciate your feedback regarding our hotel experience. Thank you again for your comments above, we will make note of these and ensure we will improve on that. At the same time, we are looking forward to your return visit too. Best regards, Crystal

10/10 Excellent

SIU FUNG, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great hotel.
Response from General Manager on 7 Dec,2016
Dear Valued guest, Thank you for taking the time to share your experience with us. We truly appreciate your feedback regarding our hotel experience. Thank you again for your comments above, we will make note of these and ensure we will improve on that. At the same time, we are looking forward to your return visit too. Best regards, Crystal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great view room, food need to improve a little to be a shangri la
Response from General Manager on 6 Dec,2016
Dear Valued Guest, Thank you very much for your kind comments. We are delighted that you enjoy your staying experience. You mentioned the food we will certainly shared with F&B team. we do hope to welcome you back to Shangri-La Hotel, Nanchang in the not too distant future. Best regards, Crystal Xiong

10/10 Excellent

Edward, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved the hotel and service
Response from General Manager on 6 Dec,2016
Dear Valued Guest, Thank you very much for your kind comment on booking.com. We are delighted that you had an great experience. We will share your comment with our hotel team and we do hope to welcome you back to Shangri-La Hotel, Nanchang in the not too distant future. Best regards, Crystal Xiong

10/10 Excellent

HUA JIAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺不错的酒店
作为香格里拉品牌的酒店，不会令人失望的
Stayed 1 night in Dec 2023

8/10 Good

SIU FUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021
Response from Shangri-La Nanchang on 26 Sept,2021
尊敬的宾客， 感谢您选择南昌香格里拉，十分高兴的得知您对酒店整体感到满意。期待您下一次光临并给我们更加详细的反馈，我们确保让宾客每次入住香格里拉酒店记忆犹新的是能感受到香格里拉非同寻常的热情好客和体贴入微，一种发自内心的殷勤待客之道。南昌香格里拉

10/10 Excellent

HU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Hannah on 3 Aug,2021
尊敬的宾客：非常感谢您下榻南昌香格里拉以及抽空与我们分享您的入住体验。以发自内心的待客之道创造难以忘怀的美好经历是我们服务的宗旨，真诚期待您再次光临。南昌香格里拉

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
床很舒服好睡。窗外面江邊，景觀不錯。附近步行即可找到餐廳。
Stayed 1 night in Dec 2019
Response from 南昌香格里拉大酒店总经理 Nelson Tan on 12 Dec,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色。我们期待您的再次光临，再次感谢您细致的评价，我们将始终如一，让您拥有如家般感受以及全新体验。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Nelson Tan on 6 Sept,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致我们期待您的再次光临再次感谢您细致的评价，我们将始终如一，让您拥有如家般感受以及全新体验。 南昌香格里拉大酒店总经理 Nelson Tan

6/10 Okay

GABRIEL

Liked: Room comfort
Ce hôtel n'est pas un Shangri-la
Je souhaitais me reposer dans un grand hôtel, j'étais très déçu car le personnel parlait pas anglais pas un seul mot (au niveau du lobby pour boire un verre) impossible de communiquer. Comparé au Shangri-la Hong Kong, Bangkok et Kuala Lumpur. Cet hôtel n'est pas à la hauteur au niveau du service. Le ménage dans les chambres est très approximatif. Les toilettes étaient très sales. Le wifi d'une qualité médiocre, des coupures et des coupures
Stayed 2 nights in Aug 2019
Response from Nelson Tan on 6 Sept,2019
Dear Gabriel, Thank you for taking the time to share your feedback about your recent stay. For the comments you mentioned with staff English speaking, housekeeping and service. I will make sure to share with the team and get some improvements. Again, thank you for sharing your experience and whenever your travels bring you back to Nanchang, My team and I are looking forward to welcoming you again. Warm regards Nelson Tan General Manager

10/10 Excellent

Huai-han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景色超棒 性價比高
位置就在江邊城 景色無敵好 硬體跟員工服務都很棒 價格也不算貴 下次還會入住
Stayed 1 night in Jun 2019
Response from Harry Tan on 24 Mar,2020
尊敬的宾客您好，我们非常荣幸能为您提供细致贴心的服务并且得知您在南昌香格里拉拥有舒适的体验，能够得到您对我们酒店服务团队的赞赏，这是对我们工作最大的肯定。我们始终以发自内心的待客之道，创造难以忘怀的美好经历，每时每刻令客人喜出外望是我们的服务宣言。我们非常期待您的再次光临。南昌香格里拉大酒店总经理

10/10 Excellent

Heung Wing Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通方便，地鐵站就在樓下，地點好，有大玻璃窗，江景房可以看到一江兩岸燈光秀及秋水廣場噴泉表演。服務貼心，無論是客服或是餐廳。
Stayed 1 night in Feb 2019
Response from Nelson Tan on 23 Aug,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致我们期待您的再次光临再次感谢您细致的评价，我们将始终如一，让您拥有如家般感受以及全新体验。 南昌香格里拉大酒店总经理 Nelson Tan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周辺に店が少ない
周りにお店が少なかった。
Stayed 1 night in Jan 2019
Response from Nelson Tan on 4 Sept,2019
Dear valued guest Thank you for taking time and sharing your feedback during your stay at Shangri-La Hotel, Nanchang. I am honored that you had an enjoyable stay with us. I am looking forward to welcoming you back to the Shangri-La Hotel, Nanchang in the near future. General manager Nelson Tan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great City Great View Great Service
Really enjoyed the city and the stay, the city feels like big park. Tina Luo at Guest Relation really helped out with late check out as the flight is at 5pm. I really enjoyed from the moment I arrived, nice view of the city and the river, internet is super fast. Highly recommend for anyone.
Stayed 1 night in Dec 2018
Response from Nelson Tan on 4 Sept,2019
Dear valued guest Thank you for taking time and sharing your feedback during your stay at Shangri-La Hotel, Nanchang. I am honored that you had an enjoyable stay with us. I am looking forward to welcoming you back to the Shangri-La Hotel, Nanchang in the near future. General manager Nelson Tan

10/10 Excellent

han

很好的住宿
Stayed 1 night in Sep 2018
Response from Nelson Tan on 6 Sept,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致我们期待您的再次光临再次感谢您细致的评价，我们将始终如一，让您拥有如家般感受以及全新体验。 南昌香格里拉大酒店总经理 Nelson Tan

10/10 Excellent

SHIZHUANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nelson Tan on 6 Sept,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致我们期待您的再次光临再次感谢您细致的评价，我们将始终如一，让您拥有如家般感受以及全新体验。 南昌香格里拉大酒店总经理 Nelson Tan

8/10 Good

spencer, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5星酒店
配合五星酒店設施, 亦近地鉄站, 但酒店能安排由机埸至酒店巴士會較理想。酒店雖然五星, 但房間wifi速度不夠, 望能upgrade。
Stayed 3 nights in Mar 2018
Response from Nelson Tan on 25 Aug,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致,您的意见和建议我们已经反馈给相关部门，我们期待您的再次光临并为您提供更加优质的体验。南昌香格里拉大酒店总经理 Nelson Tan

8/10 Good

JIRO, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Great staff.
Location is parfect looking down the night fountain show at riverside and 3 minutes access to underground.
Stayed 3 nights in Aug 2017
Response from Nelson Tan on 4 Sept,2019
Dear JIRO, Thank you for taking the time to share your feedback about your recent stay. For the comments you mentioned with staff English speaking, housekeeping and service. I will make sure to share with the team and get some improvements. Again, thank you for sharing your experience and whenever your travels bring you back to Nanchang, My team and I are looking forward to welcoming you again. Warm regards Nelson Tan General Manager

6/10 Okay

seijitsu, kyoto

Disliked: Staff & service, property conditions & facilities, room comfort
room type was not correct with my reservation room
1,one front young lady staff chould not speak english well 2,my reservation of bed type was a single bed and a double bed but actually 2 single beds, so i was disapointed very much 3,room mini-bar has no goods in it except tea set 4,hotel main buffet restaurant has not delicious foods in it's menu.
Stayed 2 nights in Jul 2017
Response from Nelson Tan on 4 Sept,2019
Dear seijitsu, Thank you for taking the time to share your feedback about your recent stay. For the comments you mentioned with staff English speaking, housekeeping and service. I will make sure to share with the team and get some improvements. Again, thank you for sharing your experience and whenever your travels bring you back to Nanchang, My team and I are looking forward to welcoming you again. Warm regards Nelson Tan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Nelson Tan on 4 Sept,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致我们期待您的再次光临再次感谢您细致的评价，我们将始终如一，让您拥有如家般感受以及全新体验。 南昌香格里拉大酒店总经理 Nelson Tan

10/10 Excellent

Yifei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
干净整洁
酒店设施和服务都是蛮好的，床上用品都很舒适，住在了18楼，窗外的景色也不错，晚上能看到对面广场的喷泉，不过食物是一般的，中午点了个牛腩面不好吃。早餐自助没有时间吃到，叫了一份room service，燕麦粥太厚了。
Response from Nelson Tan on 23 Aug,2019
尊敬的宾客，感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致,您的意见和建议我们已经反馈给相关部门，我们期待您的再次光临并为您提供更加优质的体验。南昌香格里拉大酒店总经理Nelson Tan

10/10 Excellent

Lai yin, Hong know ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good!
Response from General Manager on 7 Dec,2016
Dear Valued Guest, Thank you very much for your kind comment. We are delighted that you had an great experience. We will share your comment with our hotel team and we do hope to welcome you back to Shangri-La Hotel, Nanchang in the not too distant future. Best regards, Crystal Xiong

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 7 Dec,2016
Dear Valued Guest, Thank you very much for your kind comment. We are delighted that you had an great experience and enjoyed the hotel afternoon tea set and services. We will share your comment with our hotel team and we do hope to welcome you back to Shangri-La Hotel, Nanchang in the not too distant future. Best regards, Crystal Xiong

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很舒适，整个酒店从进门就有一种香味，不错。
Response from General Manager on 7 Dec,2016
尊敬的宾客， 感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致，我们期待您的再次光临并为您提供更加优质的体验。 Crystal

4/10 Poor

Ray, Hong Kong

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
硬件不錯，軟件極差。
餐廳服務很差，服務生很多，但走來走去不知道做什麼。餐廳到處有人吸煙，卻無人理會。答應客人叫醒服務，也不當回事，過了時間完全無反應。
Response from Crystal Xiong on 6 Dec,2016
尊敬的宾客， 感谢您入住南昌香格里拉大酒店并与我们分享您的入住体验，感谢您对酒店房间硬件设施的认可，酒店每一间客房均可让您眺望壮丽的赣江景色与漂亮的江畔景致，您所提及的问题我们已经反映至餐饮进行改善，我们期待您的再次光临并为您提供更加优质的体验。 Crystal Xiong

8/10 Good

Tin Po Paul, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good recommend to all of travel peoples !
Good location in city, easy to tour places and airport of Nanchang. I like it.
Response from General Manager on 7 Dec,2016
Dear Valued guest, Thank you for taking the time to share your experience with us on booking.com. We truly appreciate your feedback regarding our hotel experience. Thank you again for your comments above, at the same time, we are looking forward to your return visit too. Best regards, Crystal