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Reviews of 21 Broad Hotel

3.5 out of 5
21 Broad Hotel
21 Broad Street, Nantucket, MA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 140 out of 171 reviews" "
Rating 8 - Good. 16 out of 171 reviews" "
Rating 6 - Okay. 12 out of 171 reviews" "
Rating 4 - Poor. 2 out of 171 reviews" "
Rating 2 - Terrible. 1 out of 171 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect in every way.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interactions with all staff were very personable and went above and beyond in making our stay everything we hoped our stay on Nantucket could possibly be!!!!! We will be back for sure. Thank You 21 Broad!
Stayed 2 nights in Nov 2023

10/10 Excellent

Myron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great on all counts.
Stayed 2 nights in Nov 2023

10/10 Excellent

thomas, PARRISH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from 21Broad on 10 Oct,2023
Hi thomas,Your 5-star review is appreciated. Thanks for sharing!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

gretchen

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful hotel. Loved it all!
Stayed 3 nights in Sep 2023
Response from JK on 30 Sept,2023
Hi there Gretchen,So good to have you with us to enjoy a peaceful retreat to the Vineyard.We're thrilled to earn your highest marks and to know your time away was just right from beginning to end. We hope you're already making plans to return.Please don't be a stranger.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully appointed. Great location
Stayed 2 nights in Sep 2023
Response from JK on 27 Sept,2023
Hi there Gina,Great to have you on to Nantucket for these last summer days.We're glad to earn your high marks and see you enjoyed the access to town and the harbor just minutes beyond our doors.We'd love to have you back.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice. The beds are low to the ground. The BYOB happy hour is fun way to meet other guests.
Stayed 3 nights in Sep 2023
Response from JK on 27 Sept,2023
Hello Stephen,Many thanks for joining us at 21 Broad. Your perfect score is music to our ears. We're delighted you could toast with your fellow travelers and hope this is the first of many visits to come.Stay in touch.

10/10 Excellent

Christopher

Liked: Staff & service, amenities, property conditions & facilities
Special in every way
Stayed 2 nights in Sep 2023
Response from JK on 20 Sept,2023
Hi Christopher,We're so glad your stay earned a perfect score and we welcomed you to a delightful getaway here on Nantucket.It would be our pleasure to welcome you again and we hope you'll keep us in mind when you feel like some island time once again.All our best.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
21 Broad is in a great location for exploring the town and all its dining options, as well as other services that one might want while on Nantucket. Our King Suite was lovely. Most importantly, the staff was very helpful and friendly. Nice continental breakfast and afternoon snacks, and we were able to bring our own wine, relax on the front porch, and people watch. We will stay there again next time we go to Nantucket.
Stayed 2 nights in Sep 2023
Response from JK on 15 Sept,2023
Hey Martin,What a pleasure it was to welcome you to Nantucket and the hotel.We're glad your suite was comfortable and you made time to let the world go by from a perch on the porch. We'll share your kind compliments for our team and will look forward to your return.Stay well.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from JK on 29 Aug,2023
Greetings Donna,We're thrilled to earn your perfect score and hope you're already making plans for a return visit to Nantucket.We're here through the fall so please don't stay away long.See you again.

8/10 Good

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware: there was only one photo of the room on the hotel’s website and no information about the square footage of the room we booked. It turned out our King Deluxe room was like literally 13x13 feet.
Stayed 4 nights in Aug 2023
Response from JK on 22 Aug,2023
Hi There Mark,Good to have you over to Nantucket and enjoying a summer getaway with us.We hope you enjoyed the short walk to the center of Edgartown and soaking up our local history. We do note your room was a bit cozy. Historic properties like ours do have some trade-offs but we hope comfort wasn't one of them.We'd love to have you back before the season draws to a close.All our best.

6/10 Okay

Orna

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Small
Stayed 3 nights in Aug 2023
Response from JK on 22 Aug,2023
Hi there Oma,Many thanks for visiting 21 Broad. We hope you enjoyed the charms of Nantucket and made time to relax out on the front porch.We're here through Fall if we can entice you back.Stay well!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from JK on 20 Aug,2023
Hi Susan,Good to have you with us for what turned out to be a perfect hotel getaway.Thank you for the high marks. Our team always appreciates the recognition for a job well done. We'd love to see you again soon and we'll have a spot on the porch just for you!Many thanks.

6/10 Okay

Cynthia

Travelled with family
Great Location, comfortable beds, clean bathrooms, dirty carpeting and common room furniture.
Stayed 2 nights in Aug 2023
Response from JK on 18 Aug,2023
Hi there Cynthia,Good to have you out to Nantucket and enjoying a slice of summer with us.We note you enjoyed the short walk to the center of town and browsing the shops and historic village streets. We're also pleased to see that your accommodations were prepared with care and attention, allowing you to relax and unwind.We hope you'll join us again when planning your net visit.Please don't be a stranger.

6/10 Okay

Marguerite

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Over priced for room size and general amenities.
Stayed 2 nights in Jun 2023
Response from JK on 5 Jul,2023
Hello Marguerite,We see you enjoyed being downtown and settling in with us.We do note you could have used a bit more space to stretch out but hope you were otherwise comfortable.Please join us again should your travels bring you back to Nantucket.Best wishes.

10/10 Excellent

Kathleen, Meriden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff and beautiful property.
Stayed 3 nights in Jun 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from JK on 20 Jun,2023
Hi Joseph,Great to have you with us. Your perfect score is a delight to see.Let's do this again soon.

8/10 Good

Matthew

Stayed 2 nights in Jun 2023
Response from JK on 22 Jun,2023
Hi Matthew,Good to have you with us on Nantucket.We hope your stay was a dream from beginning to end.You're more than welcome back anytime.Stay well.

10/10 Excellent

Joseph, Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 4 nights in Jun 2023
Response from JK on 20 Jun,2023
Hey Joseph,Our crew will be beaming when they hear they left a great impression.We hope you're already thinking about a return visit.Hope we see you again!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Very happy with the room location and amenities. The baked goods in the morning were a nice treat and didn't realize fresh perked coffee is available on the 1st floor, we used the Keurig on the 2nd floor close to our room. Met 2 other couples who have stayed in the past and agree it's a good value for the location and amenities.
Stayed 3 nights in May 2023

10/10 Excellent

Ann

Stayed 4 nights in May 2023
Response from JK on 20 Jun,2023
Hello Ann,Thanks for joining us for your getaway to the island. We're pleased to earn your highest marks!Please join us again.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location great staff very clean
Stayed 2 nights in May 2023
Response from JK on 24 May,2023
Hi Peter,It looks like you found the perfect getaway spot here downtown. We hope you had a cocktail on the porch and watched the world go by with a smile.You're welcome back for more island time, anytime.See you!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from JK on 18 May,2023
Hi Michael,Great to welcome you to the island and thanks for offering your perfect score.We hope you rested easy before getting out to enjoy exploring our historic downtown.Summer is upon us, so please make plans to come back soon.Cheers!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from 21Broad on 8 Dec,2022
Hi Stephen,We are thrilled that your visit was nothing short of exceptional and invite you to join us again in the months ahead. Hurry back!

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely come back to 21 Broad when we visit Nantucket again and we will recommend it to others, too! We love the location, the proximity to great dining and shops, and the staff is the best! Excellent hotel. We stay in a lot of hotels and this was one of the best we ever stayed in!!
Stayed 4 nights in Oct 2022
Response from 21B on 1 Nov,2022
Hey Tom,Your recommendation means more than you know! We're thrilled that our central address served you well and that you appreciated our generous hospitality. It was a joy earning your glowing accolades, and we look forward to seeing you again in the months and years ahead. Hope to see you soon!

10/10 Excellent

Dot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a quiet stay in clean room with comfortable bed. Also, loved the outdoor sitting area.
Stayed 1 night in Oct 2022
Response from 21B on 26 Oct,2022
Hi Dot,We loved having you! Thanks for letting us know how much you enjoyed our comfortable accommodations, outdoor common spaces, and everything in between. It was our pleasure hosting you, and we can't wait to be a part of your next area adventure. Hope to see you soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brillant
Very happy with stay, location, room, staff all excellent.
Stayed 2 nights in Oct 2022
Response from 21B on 14 Oct,2022
Hi Mark,Nantucket misses you already! It was a joy sharing our incredible location and generous hospitality with you. Come back soon to enjoy more of the fun-filled vibes. Hope to see you soon!

6/10 Okay

EDWARD F MCMAHON

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Katherine, Falmouth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
21 Broad is a boutique hotel in an old 1800s home which has been renovated to modern standards. We totally enjoyed our stay. Staff was friendly and helpful. It is conveniently located in the midst of everything you need and within walking distance of the ferry, dining and shopping. Would highly recommend.
Stayed 2 nights in Sep 2022
Response from 21B on 20 Sept,2022
Hey Katherine,Your recommendation means the world to us! We're elated that our iconic location made exploring our vibrant community fun and easy. Thank you for staying with us, and we look forward to hosting you again. All the best!

4/10 Poor

Cynthia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is in a great location and well maintained. The king feluxe room was nothing like the pictures on the website. A SMALL corner room too small for a king size bed, not bright or cheery.
Stayed 2 nights in Sep 2022
Response from 21B on 13 Sept,2022
Hi Cynthia,Thanks for joining us and sharing your feedback. While we're glad you liked our iconic location, we're disheartened to hear that your room fell short of expectations. Perhaps during your next visit, you can explore our alternate room options to make your stay shine brighter. Hope to see you soon!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Aug 2022
Response from 21B on 7 Sept,2022
Hi Barry,Your review brought a smile to our face! Thanks for sharing your experience, and we're thrilled your time was wonderfully enjoyed. Anytime you find yourself missing the area, we'll be here, ready to welcome you in. Cheers!

10/10 Excellent

Evelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Staff was very friendly and helpful. Bath was well appointed.
Stayed 1 night in Aug 2022

10/10 Excellent

Micah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new, spacious rooms. Great location
Stayed 2 nights in Aug 2022
Response from 21B on 18 Aug,2022
Hi Micah, Nantucket misses you already! Thanks for letting us know about everything you loved during your stay. Come back soon to enjoy more of the fun. All the best!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful quiet place. Continental breakfast was yummy!
Stayed 1 night in Jul 2022

10/10 Excellent

Jonathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome little hotel in a great location.
Stayed 1 night in Jun 2022

10/10 Excellent

Dorthe

Travelled with family
Liked: Cleanliness, staff & service
21 broad was superbly located. The hotel was lovely. Well decorated, bright and very comfortable. The staff were very friendly and the feel of our stay was so easy and fun.
Stayed 1 night in Jun 2022

10/10 Excellent

Kelly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Jun 2022
Response from 21B on 21 Jun,2022
Hi Kelly, Nantucket misses you already! Thanks for pointing out how much you loved our iconic location; we can't wait to have you back. Cheers!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well maintained hotel. Definitely would recommend to others traveling to Nantucket.
Stayed 2 nights in May 2022
Response from 21B on 10 Jun,2022
Hi Michael, Your recommendation means more than you know! Thank you for your kind words and for sharing how much you enjoyed your visit. We can't wait to see you again. All the best!

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was mostly terrific! In particular, the staff was just outstanding. Each staff member we encountered was kind, patient and helpful, with the night staff being especially outstanding. We do have three things that were less than great. We wondered why the lovely new rugs couldn't have been installed in the off season. That was a bit inconvenient. More worrisome was the fact that our room was terribly cold, especially at night! I had trouble falling asleep because I was so cold. On a related note, adjusting the water temperature in the shower was nearly impossible. It was either scalding hot or icy cold and it took me until our third day to finally have a shower that was somewhat comfortable.
Stayed 3 nights in May 2022

10/10 Excellent

ewa

Stayed 1 night in May 2022

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Great place! Clean, quiet, convenient, and comfortable!
Stayed 4 nights in May 2022
Response from 21B on 16 May,2022
Hi Timothy, Reading reviews like yours always makes our day! We're thrilled that your stay was wonderfully enjoyed. Nantucket misses you already, and we can't wait to have you back. See you soon!

10/10 Excellent

melissa, modesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful decor and a sweet quaint find in town !
Stayed 3 nights in May 2022
Response from 21B on 11 May,2022
Hi Melissa, Thank you for your kind words! A ton of thought was put into our design, so we’re glad to hear you loved it so. We can’t wait to see you next time you’re in the area. All the best!

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!
This place was a nice surprise. Beautifully updated and modern look on the inside. clean rooms, really nice bathrooms and showers and comfortable beds. Pretty quiet too, which isn't always the case in the Inns which are typically old and have thin walls. I got a nice room on the northeast corner so a nice sunrise woke me up everyday instead of my alarm. 4 big windows in that room so it was nice and bright in the AM. in-room k-cup machine as well as 2 coffee stations in the inn with water and everything you need. that's a nice touch.
Stayed 5 nights in May 2022
Response from 21B on 10 May,2022
Hi Timothy, We’re smiling ear to ear reading that you had a relaxing experience in Nantucket. Our team puts a ton of effort into our vibrant atmosphere, so it’s reaffirming that you loved it so. The next time you’re in the area, drop by to catch more incredible sunrises and continue to enjoy the vibes. All the best!

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Front Desk staff. Updated room. Clean..breakfast delicious.
Stayed 1 night in Dec 2021
Response from 21B on 31 Jan,2022
Hi Candy, We’re glad our breakfast, team, and tidiness all impressed in equal measure! We hope you’ll call 21 Broad home during your future forays to Nantucket. All the best!

8/10 Good

Brian

Stayed 1 night in Oct 2021