Exterior
Check availability

Reviews of B&B Art Suite Principe Umberto

B&B Art Suite Principe Umberto
Piazza Principe Umberto 35, Naples, NA

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 84 reviews" "
Rating 8 - Good. 34 out of 84 reviews" "
Rating 6 - Okay. 20 out of 84 reviews" "
Rating 4 - Poor. 12 out of 84 reviews" "
Rating 2 - Terrible. 1 out of 84 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good value if you're on a budget. The room was spacious with a living area with a small kitchenette, table and couch, with a loft for the bed area. The bed was comfortable, the heat/ac was modern and worked well, plenty of hot water a nd good water pressure in the shower. There is a common area elevator in the building. Surprisingly, the noise, from the activity on the street, did not keep me awake. Daily housekeeping was very good. The check-in process was a challenge, it's all done over the phone and the internet. I had to place over 12 calls to get through to the representative, in order to have them buzz the doors open for me. I plan to stay here again.
Stayed 4 nights in Dec 2023

8/10 Good

Alexandre

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good for the price
Considering the price we paid it wasn't that bad, the room was really clean, really close to the train station and was perfect for our one night stay. There's no reception so you have to call them in order to get in which was a bit complicated, you're really close to a busy street so there's a lot of honking and the bed we had had a broken spring so it wasn't all that comfortable.
Stayed 1 night in May 2023

4/10 Poor

Josue

Travelled with partner
Disliked: Amenities, property conditions & facilities
La ducha estuvo dañada mi primera noche, el cuarto sencillo .
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stay for a night
Great overnight stay for stopover. Easy accessible from airport, easy to find and easy check-in. All communications was fast.
Stayed 1 night in Feb 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Clean, comfortable, safe. Very nice property.
Stayed 4 nights in Aug 2021
Response from elda on 9 Oct,2021
Dear Stephen, it was a pleasure have you as welcome guest. We really appreciate you've enjoyed your stay. Thank a lot, best regards

10/10 Excellent

Ajay

Travelled with partner
Liked: Cleanliness, staff & service
The staff were excellent. The service was impeccable. Will definitely stay here again if we come to Napoli.
Stayed 1 night in Jan 2020
Response from Antonio P. on 26 Feb,2020
Dear Ajay, thank you for you good feedback on your experience with us, we really appreciate you satisfaction. All the staff will be proud in your next stay in Naples. Best regards

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Nice big rooms were clean and secure..Building exterior and stairwells were worn and deteriorating. Properties and neighborhood near the train station are a bit rough looking and this one was rougher than most.
Stayed 1 night in May 2019
Response from Antonio P - RM on 29 May,2019
Dear, thank you for your feedback. we are very satisfied that you enjoyed our rooms and our service. The building that hosts us dates back to the 1800s so it can be a bit old. The central station is very busy, but this gives the opportunity to be able to move easily to all the desired destinations. Best wishes from all the staff.

10/10 Excellent

kristy, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to train stationary shopping
At first glance, I was a bit concerned as the entrance to get to the actual floor for the B and B is a bit off putting. But once entering the main door, it's lovely. The room was comfortable, show was great and had a nice little view from the balcony. Staff are fantastic; lovely and helpful reception and house keeping did a good job with breakfast and their other duties. Was a great stay.
Stayed 2 nights in Jan 2018

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room with good breakfast. Staff is friendly. However hotel is very difficult to find if it's late and you are driving. The sign is very tiny and not visible on the street. Additionally the neighborhood is a bit sketchy and would not recommend walking around alone or at night. Avoid crowded areas as there are several groups trying pick pocket travelers.
Stayed 1 night in Jul 2017

4/10 Poor

Robert W

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dingy and hidden away
Difficult to find in the day. Would be impossible to find after dark.

6/10 Okay

Tom

Liked: Staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Convenient location for Naples Central station
Very friendly staff, but breakfast only had "sweet" options, cakes, biscuits, etc. Hot water kept going off.

6/10 Okay

Karen, Milan, Italy

Liked: Cleanliness
Nice inside
The neighbourhood is dreadful and the entrance to the building could not be more depressing or run down. That said, the room was quite nice and given that I only had to sleep there for two nights (and spent no other time in the room), it was fine.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I was not happy with the area it was very dirty and unsafe it is close to the station but you can not walk the garbage was everywhere on the sidewalk and street

6/10 Okay

Gordon

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place but ask for a room not on the street
Awesome place. Great condor and clean. At the top of four floors but there is an elevator. Ask for a room not on the street side as it was a little noisy. Five mins from train station

6/10 Okay

Paul, Ipswich, England

Liked: Cleanliness, staff & service, room comfort
Average hotel but very central.
Located close to the railway station was useful. But very central so traffic noise for 22 hours a day may put some people off although for us it became entertaining to sit on the balcony and watch it all go by! Could have done with tea/coffee making facilities in the room but this might just be an English thing! Easy to walk in to the heart of Naples and see the old parts.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Sabrina

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Zero assistenza all'arrivo, nessuno risponde al telefono, per fortuna abbiamo trovato la signora delle pulizie gentile e cortese che ci ha messo in contatto con responsabile della prenotazione. Rumorose le camere sul viale, svegliati più di una volta durante la notte per insistenza del suono del campanello.
Stayed 2 nights in Apr 2024

4/10 Poor

Sylvain

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Moisissures dans la salle de bain, deux cuillères pour manger et un verre en plastique pour boire. Sinon, menage tous les jours pour le point positif.
Stayed 3 nights in Dec 2023

2/10 Terrible

Montserrat

Stayed 2 nights in Oct 2023

8/10 Good

Claudia

Stayed 2 nights in Sep 2023

6/10 Okay

ANNIE

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bon compromis
Bon qualité/prix...51€ la nuit plus 3€ de taxe. Pratique car proche de la gare et navette areoport. Pas de reception Contact via whapp disponible rapidement même le soir. Un bar devant ouvert jour et soir. Chambre correspond à la photo. Elle donne sur un boulevard avec beaucoup de trafique même le soir et trés tôt le matin. Le claxon est trés utilisé par les napolitains. La literie n'est pas confortable pour personnes de pois.
Stayed 1 night in Sep 2023

8/10 Good

Francesca

Liked: Staff & service
Sinceramente levando l'entrata e l'ascensore da film horror e il chiasso di fuori e tutta l'Africa che ci abita in strada...il resto tutto ok stanze pulite e personale cordiale
Stayed 3 nights in Aug 2023

8/10 Good

Anders

Liked: Cleanliness, staff & service
Bra för en natt
Trapphuset var i eftersatt skick. Rummet i sig var fräscht och uppdaterat. För en natt var det en bra vistelse.
Stayed 1 night in Jun 2023

10/10 Excellent

Brayan

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in May 2023

10/10 Excellent

Cemilhan

Stayed 1 night in May 2023

4/10 Poor

Cyrine

Travelled with family
Disliked: Property conditions & facilities
Stayed 8 nights in Aug 2022

8/10 Good

Aymee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage a naples
Quelques difficultes pour trouver l hebergement. Par contre la chambre est impeccablement propre . Le service etait parfait. Chambre nettoyee tous les jours.
Stayed 5 nights in Jul 2022

8/10 Good

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

4/10 Poor

Claes

Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comoda, limpia.. ruidosa
La habitacion comoda y limpia, pero lamentablemente no se puede descansar mucho por la mañana, el ruido de las bocinas es alto.. No tuve a disposicion la caja de seguridad desde el comienzo, aunque luego me ofrecieron una solucion.. Esta bastante bien si estas de paso y levantarse muy temprano.. El edificio detonado, el ascensor no andaba, 4 pisos con maletas..
Stayed 1 night in Mar 2022

4/10 Poor

Jan

Liked: Cleanliness
Disliked: Staff & service
Inget B&B
Jag bokar ganska ofta B&B och förväntar mig då att få en säng och frukost. Att ha ett B&B utan frukost är fel. Läget är annars bra med närhet till tågstation och gamla stan.
Stayed 1 night in Dec 2021

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Antonio P. on 26 Feb,2020
Dear Tomasz, it was a pleasure have you as welcome guest. We really appreciate you've enjoyed your stay. Thank a lot, best regards

6/10 Okay

Otto, Tettnang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absoluter Brennpunkt Piazza Garibaldi. Afrika lässt grüßen. Sehr laut, die ganze Nacht Betrieb. Die Unterkunft befindet sich in einem großen Wohnblock. Wer Ruhe sucht ist dort falsch am Platz.
Stayed 4 nights in Aug 2019
Response from Antonio P. - RM on 7 Sept,2019
Lieber Otto, Vielen Dank, dass Sie uns Ihre Meinung mitteilen. Wir verstehen Ihre Sensibilität für das Thema Einwanderung, aber nachdem wir uns für unsere Position in der Nähe des Hauptbahnhofs entschieden haben, ist es offensichtlich, dass wir eine Person afrikanischer Herkunft treffen müssen. Wir sind sicher, Sie haben die Weite und Sauberkeit des Zimmers, die Freundlichkeit und Professionalität unserer Mitarbeiter geschätzt. Beste Grüße

8/10 Good

György

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
barátokkal Nápolyban
Könnyen megközelíthető, a központban van. A reggeli kellemes, elégséges és finom. A szobák általában tiszták, kellemes érzés, nem kell attól félni, hogy elkapsz valamit. Ajánlom a hotelt.
Stayed 4 nights in May 2019
Response from Antonio P. - RM on 12 Jul,2019
Dear Gyorgy, thank you for your positive feedback about your experience with us. We are really proud to let your stay a good stay. We hope to host you again in your next trip in Naples. Best regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Buono il rapporto qualità prezzo, personale gentile e disponibile, stanze essenziali ma confortevoli Androne vano scala ed ascensore in cattive condizioni, orario della colazione solo dopo le 8:30
Stayed 3 nights in Feb 2019

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Importante analisar área local
O quarto é bom, espaçoso, limpo, banheiro também. Próximo da estação central, porém o bairro não é legal. O hotel fica num prédio antigo em frente a praça, não peguem o elevador, muito antigo só cabe vc e a mala, é apavorante. A atendente Ana é muito simpática e atenciosa e não fala outro idioma, somente italiano. O café da manhã descrito no anúncio e uma pegadinha, pois e servido somente o café (bebida), não é desjejum completo.
Stayed 1 night in Dec 2018

8/10 Good

Harry

Liked: Cleanliness, staff & service, room comfort
Centralt boende
Bra och prisvärt boende. Aningen krångligt att ta sig upp med betalhissen. Perfekt för tågresenärer utan bil.
Stayed 1 night in Sep 2018

6/10 Okay

orange

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
いろいろと
B&Bには初めて泊まりましたが場所がわかりにくい、宿泊名簿に名前がないなどいろいろトラブルが… 夜遅くに行くと宿泊名簿が反映されてたのか宿泊することができました。 あとは朝食も頼んでから来るのが遅かったなどあります。 良いところとしては部屋が綺麗で快適だった点です。
Stayed 1 night in Jun 2018
Response from Antonio Passante on 12 Jul,2018
親愛な、 ご意見ありがとうございます。 B＆Bは、プリンシペ・ウンベルト広場（Piazza Principe Umberto、35）の建物内にあり、インターホンは正確なセグレカルテックスを提供しています。 私たちだけでなく、私たちはあなたが私たちを見つけるために情報を改善するためにあなたの提案に従います。 私たちは清潔で朝食に関する良いレビューに本当に満足しています。 素敵な一日を過ごして、日本語で見つかる間違いをおかけして申し訳ありませんが、私はそれを学びたいと思っています。 さようなら。

4/10 Poor

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ci sono diverse innumerevoli occasioni a Napoli
Non lo consiglio ci sono innumerevoli occasioni a Napoli. Abbandonati in una stanza
Stayed 1 night in Dec 2017

10/10 Excellent

liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный номер
Всё очень! есть WiFI в номере, расположение удачное, номера отличные.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
There was no staff when we arrived, but the girl in the hotel the next day was very nice.
Stayed 2 nights in Jul 2017

4/10 Poor

Tanja, Berlin

Disliked: Cleanliness, staff & service, room comfort
Schade- habe mir mehr erwartet
Gute Lage hinsichtlich der Nähe zum Hauptbahnhof für Unternehmungen ins Umland (Caserta, Pompeji) ansonsten sehr fragliches Viertel. Eine Hausbewohnerin riet uns davon ab, allzu lang auf der Straße stehen zu bleiben. Als Geste hat sie einen Schnitt entlang der Kehle mit den Fingern simuliert..... Ansonsten wurden wir zuerst in ein Zimmer mit starkem Schimmelbefall in Wohnraum und Badezimmerdecke einquartiert. Erst die Berschwerde über Kontaktaufnahme mit Expedia half, dass wir ein anderes Zimmer bekamen !!! Die Bettdecke war mit fremden Haaren übersäht, eine dicke Staubschicht auf Sofa und Möbel begrüßten uns. Ich weiß, es ist "nur" ein B&B, nichts desto trotz sind ein Maß an Hygiene und Sauberkeit doch zu erwarten, oder?! Das Frühstück war ärmlich. Wir wurden mit Essensmarken in den benachbarten Kiosk geschickt. Dort durfte man sich ein Kaffeegetränk und Cornetti aussuchen. Wer was Herzhaftes will muss 10€ p.P. extra blechen. Für uns war es kein Problem, aber wir haben in anderen B&B schon für weniger Geld wesentlich mehr bekommen. Die Rezeption konnte keine Informationen oder Angebote zu Sehenswürdigkeiten, Sightseeing o.Ä. anbieten. Wenn sie überhaupt besetzt war, war es schon Glückssache! Wir würden das nächste Mal eine andere Unterkunft wählen.

8/10 Good

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
świetna lokalizacja
bardzo dobra lokalizacja, idealne miejsce na weekendowy pobyt. W kawiarni na parterze włoskie-słodkie śniadanie (wyśmienita kawa!!!!)

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Achtung, dies ist kein richtiges Hotel oder B&B.
Eingang und Umgebung wirkt etwas erschreckend heruntergekommen. Die Rezeption hat nur von 8:00 bis 16:00 Uhr geöffnet und besteht aus einer nette Dame im Flur an einem kleinen Schreibtisch. Die Zimmer sind einigermaßen sauber, leider viel Schimmel. Austattung ist ok, aber schon sehr abgewohnt. Wir hatten in der ersten Nacht ein Zimmer zur Straße und das ist extrem laut, da die Fenster nicht richtig schließen. Zum Frühstück bekam man einen Gutschein für das Cafe nebenan (1 Cafe + 1 Croissant) pro Tag. Die Lage ist für Tagesausflüge nicht schlecht, wenn man sich denn sonst dort sicher fühlen würde. Alles in allem wirkt es überteuert, da es nicht den gezeigten Standards entsprach.

8/10 Good

Aya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place and lovely people!
Such a lovely stuff!! a guy at the reception was very friendly and helpful. And cleaning lady was also sweet and she gave us amazing cleaning!! I would like to stay there again! I just recommend that you contact beforehand to organise your check-in and how you get keys to the building and room!! スタッフがとても親切で快適に過ごせました。レセプションのお兄さんは、観光や周辺情報などいろいろ聞けば教えてくれます。清掃もすごく丁寧にしてくれます。 朝ごはんは下のバルで食べます。毎朝美味しいコーヒーが飲めてよかったです。 ただ、事前に連絡して、チェックインの時間を伝え、鍵を受け取る方法などを確認した方がいいです。