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Reviews of H. G. Boutique Toledo Napoli Centro

H. G. Boutique Toledo Napoli Centro
V. Giardinetto 84 c-in Vico dei pezzi 25, Naples

Reviews

6.0
Rating 10 - Excellent. 6 out of 20 reviews" "
Rating 8 - Good. 3 out of 20 reviews" "
Rating 6 - Okay. 3 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 7 out of 20 reviews" "

7.4/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

stewart

Stayed 1 night in Mar 2023

2/10 Terrible

Alain

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Awful, hidden costs
This place has few hidden SCAMS. Firstly, at your arrival you will be asked for €10 exit cleaning fee!! Something I have never heard of, have you? Secondly, the room is 15 mins walk up hills from the reception. Be aware if you an elderly or got bags or if it’s late at night. The name on the booking does not match the hotel name so you will be walking around like a fool trying to find the reception Check out by 10am! This is not an hotel really as it has less comfort than an Airbnb
Stayed 1 night in Jul 2022

4/10 Poor

Marco

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value!
Excellent place, big room with what seems a recent renovation, super clean and in an excellent location.
Stayed 1 night in Nov 2020

6/10 Okay

Ellison

Liked: Cleanliness, staff & service
interesting Experience but OK Overall
I want to preface this entire review by saying that overall, the stay was good and I couldn’t complain about the super cheap price. I stayed at this hotel for one night before an early departure from Naples. I booked it due to the low price and proximity to the metro. When I arrived to check in, reception was very nice and staff were very kind and helpful. Maybe I didn’t read all the details of the property in advance, but I had to pay a $5 cleaning fee (no big deal) but I found it weird that this wasn’t included in the price - doesn’t every room need cleaned? Then they asked for a credit card to put on file for a $200 retainer fee in case of damages - super weird to me when the cost of the booking was under $30. The next surprise came when I was walked outside to a hotel van for them to transfer me to the actual place I’d be staying. In the car I was handed 6 keys (yes- that’s right 6 separate keys to access the room). It was a bit of a headache to be dropped off on a random street with directions to the door you needed to enter and 6 keys to find your way. The location was fine - on a super busy local walking & shopping street. The “hotel” was a hallway of rooms. My room was clean and comfortable, and a good option for a short stay, however walls were paper thin and I could hear other guests talk, listen to music, etc. easily without trying and with a closed door. I feel that all the trouble was worth it due to the cheap price, but it was not a relaxed or chill process.
Stayed 1 night in Oct 2020

2/10 Terrible

Samila

Disliked: Staff & service
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Illya Liudmyla

Travelled with partner
Disliked: Amenities, property conditions & facilities
Avoid if you can! It's not a hotel, but it's an agency that offers rooms in various areas of the city! So the location of the room doesn't correspond to reality, plus they block your deposit for the 14/30 day for no reason!? not even a rental agency does it... you pay €80 for the room and they block you €200... what can I say!?
Stayed 1 night in May 2024
Response from Margot on 10 May,2024
Actually, nowhere it is indicated that we are a hotel, on the contrary, it is well specified that what we offer is a “dislocated hospitality”, which can count on a single reception spread out, which includes around 120 rooms throughout the historic center of Naples, and this is what allows us to be among the companies with the best value for money in the city! It is also well indicated that the promotional rate published online, which you took advantage of, is tied to a caution deposit required, in fact, to guarantee the condition of the room.If you have not read all the conditions of your booking carefully, this is not our responsibility!For future occasions, learn to read everything instead of slandering others!

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Terribile
Stayed 1 night in Apr 2024

2/10 Terrible

Edith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Franco

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stanza piccolissima, tv con interruzione continua del segnale, ascensore scomodissimo con funzione a pagamento e oltretutto non dà resto! Struttura a mio parere improvvisata, oltretutto accettazione ad un chilometro dalla struttura per effettuare il check-in! Ti consegnano un mazzo di chiavi (5 in totale) che ingombra il Marsupio
Stayed 1 night in Jun 2023

2/10 Terrible

Ricardo

Stayed 1 night in May 2023

8/10 Good

Giulia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Ottima posizione, camere un pò piccole per 3 persone!
Stayed 2 nights in Dec 2022

6/10 Okay

sherif

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Attention aux détails!!
Il faut bien lire les conditions, nous sommes arrivés a l'adresse de l'hôtel sauf qu'il faut ensuite aller récupérer les clefs a la reception qui se trouve a 15 minutes a pieds de l'hôtel, avec des bagages c'était super comme balade😡!! J'ai appelé la réception pour demander si il etait possible qu on nous ramene les clefs devant l'hôtel, on m'a repondu que c'était absolument impossible pourtant quand on arrive a la reception on tombe sur 4 personnes qui n'ont pas l'air si occupé que ça, pour ne pas dire qu elles ne font pas grand chose! De plus, le ménage est facturé en supplément et le check out se fait a l heure pile, ne comptez pas dépasser 10h!!!
Stayed 1 night in Sep 2022

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom. Qualidade, localizacao e preço
Excelente quarto, muito central, bonito, confortavel e com terraco num piso alto. Equipa extremamente atenciosa, e disponivel. Excelente preco 45+7.5 Recomendo 200%
Terraço do quarto
Quarto com wc grande
Stayed 1 night in Apr 2022

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Napoli centro
struttura al centro di Napoli via Toledo.. camere super pulite interni nuovissimi.. che dire qualità prezzo ottimo..
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Excelente trato, ubicación y servicios! Muy recomendable, repetiré!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price.
The location of the reception and the room is different. But, they took us by car for going to my room after check in. They have one reception and a few room location. Price was so good. The room is clean.
Stayed 1 night in Jan 2020