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Reviews of Palazzo Firenze

4 out of 5
Palazzo Firenze
16 Via Firenze, Naples

Reviews

8.8

Excellent

Rating 10 - Excellent. 164 out of 303 reviews" "
Rating 8 - Good. 98 out of 303 reviews" "
Rating 6 - Okay. 24 out of 303 reviews" "
Rating 4 - Poor. 5 out of 303 reviews" "
Rating 2 - Terrible. 12 out of 303 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean room. Fabulous shower. The staff were lovely too. Continental breakfast was superb. Roof top bar area and plunge pool were a lovely extra. Area around hotel not great, but its not hotels fault. General street cleanliness around Naples is very poor. As a non smoker I find the act of smoking offensive, along with the disposal of cigarette ends. Which were unfortunately disposed of in the planters hanging off our balconies.
Stayed 4 nights in Apr 2024
Response from palazzo firenze on 6 May,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Yang-su, Sammamish

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from palazzo firenze on 6 May,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Yin Hsun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nice. Location is very closed to the train central station. Room is very nice and comfy.
Stayed 1 night in Apr 2024
Response from palazzo firenze on 6 May,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024
Response from palazzo firenze on 20 May,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Apr 2024
Response from palazzo firenze on 22 Apr,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Janice

Stayed 5 nights in Apr 2024
Response from palazzo firenze on 15 Apr,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

8/10 Good

robert

Travelled with partner
Rooftop patio was excellent, 4 AM door man was excellent and got us a cab within minutes. Two gentleman at the front door when we arrived were excellent and helpful.
Stayed 1 night in Apr 2024
Response from palazzo firenze on 10 Apr,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

xin

Stayed 1 night in Feb 2024
Response from palazzo firenze on 29 Feb,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "Hotel Palazzo Firenze

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from palazzo firenze on 12 Feb,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Mile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from palazzo firenze on 12 Feb,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Lawrence, ISLE OF LEWIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it had the most amazing best breakfast choice iv ever seen in any hotels in italy 10/10
Stayed 1 night in Jan 2024
Response from palazzo firenze on 14 Jan,2024
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

2/10 Terrible

Ridder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremily dangerous with police in front of the hotel when arrived the migration crisis is really alive in this, my car window was broken in front of the hotel and the front desk told me that was fine parking in front of the hotel
Stayed 1 night in Dec 2023
Response from palazzo firenze on 27 Dec,2023
dear customer, we are sorry about your car but it does not depend on the hotel, reviews should not be made about the place or the city but about the structure

4/10 Poor

Charles

Stayed 1 night in Dec 2023
Response from palazzo firenze on 14 Jan,2024
Gentile cliente,ci dispiace sentire che la nostra struttura non abbia soddisfatto le sue aspettative. Prenderemo il suo feedback in attenta considerazione per non sbagliare la prossima volta.Sperando di riaverla come nostro ospite, le auguriamo una buona giornata

8/10 Good

Youngim

Stayed 2 nights in Dec 2023
Response from palazzo firenze on 27 Dec,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

6/10 Okay

Azam

Stayed 3 nights in Nov 2023
Response from palazzo firenze on 14 Jan,2024
Gentile cliente,ci dispiace sentire che la nostra struttura non abbia soddisfatto le sue aspettative. Prenderemo il suo feedback in attenta considerazione per non sbagliare la prossima volta.Sperando di riaverla come nostro ospite, le auguriamo una buona giornata

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from palazzo firenze on 28 Nov,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence in Napoli
Great location Helpful & pleasant staff Lovely room
Stayed 3 nights in Nov 2023
Response from palazzo firenze on 18 Nov,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "Hotel Palazzo Firenze

10/10 Excellent

Cassio, Fishers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent! Very clean and modern! Breakfast excellent! Friendly staff! The area is very dirty due to the proximity of the train station (Napole Centrale). It’s easy to get around everywhere.
Stayed 3 nights in Nov 2023
Response from palazzo firenze on 18 Nov,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "Hotel Palazzo Firenze

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Oct 2023
Response from palazzo firenze on 23 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Martyn Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent 6 days in Napoli - hotel and staff were great . Very convenient for the train station, Metro, and walking into the historic area. Our room and bathroom were clean, we had breakfast on the roof top terrace (with small pool). On the ground floor is a comfortable loung area. We really enjoyed our stay and would use this hotel again.
Stayed 6 nights in Oct 2023
Response from palazzo firenze on 15 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "Hotel Palazzo Firenze

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from palazzo firenze on 7 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best neighborhood but easy to walk from train. Amazing pizza nearby
Stayed 1 night in Oct 2023
Response from palazzo firenze on 7 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool, bar and dining was fabulous.
Stayed 1 night in Oct 2023
Response from palazzo firenze on 7 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

8/10 Good

Richard R, Rancho Mirage

Stayed 4 nights in Sep 2023
Response from palazzo firenze on 23 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

6/10 Okay

Muzamil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is close to the Napoli train station and walkable but the area is rough and dirty. I wasn't worried about being mugged but the staff gave strict instructions to leave our room keys at the front desk... to prevent guests from losing them is the reason they gave. The rooftop lounge was nice without a view and the rooms are well appointed. The breakfast on the rooftop was good as well. Having a bathtub in the bedroom and a large washroom was a new experience. The staff treated my partner and I worse than other guests. As far as I could tell this is because they don't like gays very much so please keep that in mind if you are gay.
Stayed 2 nights in Sep 2023
Response from palazzo firenze on 7 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe . good breakfast , staff is awesome
Stayed 1 night in Sep 2023
Response from palazzo firenze on 7 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, modern accommodations great staff. Sketchy area
Stayed 1 night in Sep 2023
Response from palazzo firenze on 7 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in an otherwise nasty area
The hotel & staff are fantastic. The area the hotel is in is less than desirable, but close to the train station. Would not walk alone especially at night there. The only downside of our room was the shower was totally exposed (no privacy al all), fine for a couple, not so fine for friends traveling together.
Stayed 1 night in Sep 2023
Response from palazzo firenze on 7 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

8/10 Good

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from palazzo firenze on 7 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

8/10 Good

Mónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from palazzo firenze on 7 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Emilia

Stayed 2 nights in Sep 2023
Response from palazzo firenze on 22 Sept,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

8/10 Good

Eli Eliahu

Stayed 2 nights in Sep 2023
Response from palazzo firenze on 19 Sept,2023
thank's

10/10 Excellent

Kelly, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and room, very close to metro station. Felt very unsafe walking around although no issues. Staff were very friendly with a very nice breakfast with extended hours. Rooftop pool and bar is a nice feature although we never used them. Naples itself is not a very nice city. Very dirty and noisy.
Stayed 3 nights in Sep 2023
Response from palazzo firenze on 19 Sept,2023
“Caro ospite, grazie davvero per la tua recensione positiva. Siamo felici di leggere le tue parole. Ci dispiace per il disagio dovuto all’ubicazione ma come ben saprà in tutte le grandi città ci sono problemi in zone vicino le stazioni ferroviarie e non dipende da noi………

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but in a bad area.
The hotel is nice and very freshly renovated. Unfortunately it is not in a nice area of the city, so going out at night was always a little nerve racking. I would tend to say the hotel is on the bottom end of a 4 star - some things that I’d expect from 4 star were a little lacking. I.E. the cups by the sink were cheap disposable flimsy plastic. The tv had very few channels - none in English - and no easy way to connect your iPad for streaming from your own devices. There weren’t any towel rails beside the sink for the hand towels so there wasn’t any real place to put them. The safe was barely big enough to put your passports in and not big enough for iPads or wallets. Breakfast was generally good, but the eggs were always over cooked and the bread was awful. The service was generally great and we really enjoyed the rooftop bar in the evening.
Stayed 4 nights in Sep 2023
Response from palazzo firenze on 19 Sept,2023
“Caro ospite, grazie davvero per la tua recensione positiva. Siamo felici di leggere le tue parole. Ci dispiace per il disagio dovuto all’ubicazione ma come ben saprà in tutte le grandi città ci sono problemi in zone vicino le stazioni ferroviarie e non dipende da noi………

10/10 Excellent

Tanque

Stayed 2 nights in Sep 2023
Response from palazzo firenze on 7 Oct,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Maya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from palazzo firenze on 14 Sept,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new gem in Naples
Fabulous luxurious place right near Garibaldi train station. Beautiful pool and bar on the rooftop and attentive service. Breakfast was also wonderful with a large selection of items to choose from. As long as the price is right, I will return as a repeat guest.
Stayed 1 night in Aug 2023
Response from palazzo firenze on 14 Sept,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

6/10 Okay

Claudia

Travelled with partner
Disliked: Cleanliness
This hotel is what you call a Diamond in the rough. It’s a 5-minute walk from Napoli Centrale train station. The neighbourhood is a little more chaotic than the inner part of the city nonetheless, the hotel is cute, updated and modern in it's own way. There is a great breakfast included that was delicious and had nice options. BUT the biggest downfall was that I found a cockroach in my room during the night. When I advised the front desk no one was phased they said it happens due to the hot weather and then went about to tell me that it’s normal to find these bugs due to the construction of the building … ANYWAYS none the less no compensation was offered nor a room change. Let this serve as a reminder not to leave your luggage open or on the floor and place a towel at the gap of your front to avoid any little intruders.
Stayed 2 nights in Aug 2023
Response from palazzo firenze on 14 Sept,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

4/10 Poor

Verified traveller

Travelled with group
Disliked: Room comfort
Great thanks to Mario
The hotel location is not that good its in a bad location, only mario at the reception was perfect and do everything so we can stay (i ordered double beds but i needed a twin instead) only mario helped me and make everything possible so i can stay
Stayed 3 nights in Aug 2023
Response from palazzo firenze on 14 Sept,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place 👌
Stayed 1 night in Aug 2023
Response from palazzo firenze on 14 Sept,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "

6/10 Okay

William

Liked: Cleanliness
The property is okay but the area around central station is like a shanty town. Stay near the galleria.
Stayed 3 nights in Aug 2023
Response from palazzo firenze on 24 Aug,2023
“Caro ospite, grazie davvero per la tua recensione positiva. Siamo felici di leggere le tue parole. Ci dispiace per il disagio dovuto all’ubicazione ma come ben saprà in tutte le grandi città ci sono problemi in zone vicino le stazioni ferroviarie e non dipende da noi………

10/10 Excellent

Lara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend this hotel. It is modern, spacious, very clean and the staff are lovely.
Stayed 3 nights in Aug 2023
Response from palazzo firenze on 24 Aug,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ...

2/10 Terrible

Neel

Disliked: Amenities
Terrible area, staff seems quite rude
Stayed 1 night in Aug 2023
Response from palazzo firenze on 24 Aug,2023
“Caro ospite, grazie davvero per la tua recensione positiva. Siamo felici di leggere le tue parole. Ci dispiace per il disagio dovuto all’ubicazione ma come ben saprà in tutte le grandi città ci sono problemi in zone vicino le stazioni ferroviarie e non dipende da noi………

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel in Naples
This is a jewel amongst the rough. Naples is an interesting City, the location is optically dirty and busy, but the hotel is amazing. Close to the train station and airport, with a pool and great breakfast buffet. The room was clean and well appointed, with fridge, drinks and both bath and separate shower on our suite. Only issue would be to have in hotel food options since the area is not great.
Stayed 1 night in Aug 2023
Response from palazzo firenze on 14 Aug,2023
“Dear guest, thank you very much for your positive review. We are happy to read your words. We are available to welcome you again on a future trip ... "Hotel Palazzo Firenze

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Palazzo Firenze was convenient for our stay. Friendly staff and very clean facilities- totally recommend
Stayed 3 nights in Jul 2023
Response from palazzo firenze on 5 Aug,2023
GENTILE CLIENTEGRAZIE PER LA TUA RECENSIONE POSITIVAAL PROSSIMO VIAGGIO

10/10 Excellent

Nancy

Travelled with family
Liked: Amenities
Top floor with breakfast, pool and bar area have a great vibe. Staff is super!
Stayed 3 nights in Jul 2023
Response from palazzo firenze on 5 Aug,2023
GENTILE CLIENTEGRAZIE PER AVER SCELTO IL NOSTRO HOTEL PER LE TUE VACANZEAL PROSSIMO VIAGGIO

6/10 Okay

Dayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Very clean. Staff friendly and helpful. Probably the best breakfast I had while in Italy. Area around the hotel wasn’t great, but no noise from hotel room.
Stayed 1 night in Jul 2023
Response from palazzo firenze on 31 Jul,2023
buongiorno perche solo 3!!!!!!!

2/10 Terrible

Callie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is extremely nice , very modern, clean. Pool area and rooftop are stunning. It was a great place to stay near the airport. Ate dinner at Adamo which was 4 minute walk, excellent food Just do not go out at dark. Area is very run down and sketchy. Other then that it’s a great hotel.
Stayed 1 night in Jul 2023

6/10 Okay

Jennifer, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is nice. The rooms are spacious. The bed was not comfortable at all. It seems the mattress is old or of poor quality. The biggest disappointment is the location. Yes, it’s close to the airport and that is the main reason we booked it. But this neighborhood is horrible. Horrible. Uber eats is an option for you. Because you don’t want to venture out.
Stayed 1 night in Jul 2023

8/10 Good

Tourang, Dunn Loring

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are big and quiet in a bustling city. Staff amazing, especially Salvatore the bartender on the roof. This is an area near the Garibaldi station, so close to transportation. The only thing I didn’t like was the neighborhood.
Stayed 1 night in Jul 2023
Response from Hotel Palazzo Firenze on 13 Jul,2023
“Caro ospite, grazie davvero per la tua recensione positiva. Siamo felici di leggere le tue parole.