Lobby
Check availability

Reviews of Home2 Suites By Hilton Nashville West End Avenue

3 out of 5
Home2 Suites By Hilton Nashville West End Avenue
100 Murphy CT, Nashville, TN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 172 out of 219 reviews" "
Rating 8 - Good. 34 out of 219 reviews" "
Rating 6 - Okay. 12 out of 219 reviews" "
Rating 4 - Poor. 1 out of 219 reviews" "
Rating 2 - Terrible. 0 out of 219 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Taylor

Travelled with partner
Liked: Amenities, property conditions & facilities
Office staff wasn’t always around to help and house keeping never cleaned just made the bed and often shorted us on towels
Stayed 7 nights in Apr 2024
Response from Your West End Ave Team on 10 May,2024
Hi Taylor,Thanks for the feedback! It is concerning to hear that our front office team was not around to assist you. Please feel free to give us a call at the hotel in order to speak further about this. Thanks for staying with us!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and very nice room with couch and kitchenette.
Stayed 2 nights in Apr 2024
Response from Christy on 1 May,2024
Glad to hear you enjoyed the breakfast and hotel. Hope to see you again!

8/10 Good

ALI

Stayed 18 nights in Apr 2024
Response from Christy on 14 May,2024
Thank you for taking the time to post a review on your past stay!

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience, clean safe and quiet. When issue's arose, staff dealt with them promptly and professionally. Also, excellent value for money, I'd stay again.
Stayed 7 nights in Apr 2024
Response from Marcelis Logan on 15 Apr,2024
Thank you for the kind remarks! We are glad that you enjoyed your stay with us!

10/10 Excellent

Martin Erich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Room was supposed to have a kitchen, but the only things to heat food were a microwave and a toaster. The hotel info did not make these limitations clear in the info shared through Expedia
Stayed 3 nights in Apr 2024
Response from Marcelis Logan on 15 Apr,2024
I apologize for the inconvenience. We have hot plates readily available for guests upon request. If you do plan on staying again, please do not hesitate to ask us to provide one for you in your room.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to Vanderbilt university.
Stayed 1 night in Mar 2024
Response from Marcelis Logan on 8 Apr,2024
Thank you for staying with us!

10/10 Excellent

Gregory

Stayed 7 nights in Mar 2024
Response from Marcelis Logan on 13 Apr,2024
Thank you for the review! We are glad that you enjoyed your stay with us!

10/10 Excellent

Kelsey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new property. The two front desk ladies were very nice and attentive. I’m sad I didn’t catch their names. The on-site restaurant is great, our server/host David was amazing. Will definitely revisit this hotel in Nashville again.
Stayed 2 nights in Mar 2024
Response from Christy on 25 Mar,2024
We look forward to seeing you again!

10/10 Excellent

Blaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 7 nights in Mar 2024
Response from Christy on 25 Mar,2024
Glad you enjoyed your stay!

10/10 Excellent

Patricia, Bloomingdale

Stayed 1 night in Mar 2024
Response from Marcelis Logan on 8 Apr,2024
Thank you for staying with us!

10/10 Excellent

Latasha

Travelled with family, Travelled with family and small children
Liked: Amenities
The hotel room was so clean and comfortable. The staff, especially the staff that assisted with the breakfast buffet, was so nice and helpful. My husband doesn’t eat pork because of his religion. I voiced this to one of the ladies assisting at the buffet and the next morning she pointed out that she had also made turkey sausage and she hopes he enjoys them. That made my family feel so welcome and we truly appreciated her kindness ❤️
Stayed 2 nights in Mar 2024
Response from Christy on 12 Mar,2024
Thank you for taking the time to post a review about your past stay with us in Nashville! I am so happy to hear you enjoyed the stay and the breakfast team did an excellent job in making sure you and your husband were taken care of. We hope to see you again when you travel to Nashville!

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christy on 8 Mar,2024
Thank you for reviewing your past stay with us!

8/10 Good

Jose

Stayed 1 night in Feb 2024
Response from Christy on 25 Mar,2024
Thank you for staying!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facilities
Stayed 2 nights in Feb 2024
Response from Christy on 20 Feb,2024
We are happy to hear you found the hotel to be clean. We hope to see you again when you come to Nashville.

10/10 Excellent

Plamena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Christy on 20 Feb,2024
Thank you for taking the time to post a review about your past stay with us here in Nashville!

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christy on 18 Feb,2024
Glad you enjoyed the stay in Nashville.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Christy on 18 Feb,2024
Thank you for posting about your recent stay with us!

8/10 Good

Rosa M

Stayed 1 night in Jan 2024
Response from Your West End Ave Team on 13 Feb,2024
Rosa M,thanks for your feedback! We hope to welcome you back with us next time your travels bring you to Nashville. Thanks for choosing us!

8/10 Good

Rosa M

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place to stay and we do often when intown. Unfortunately nasty odor coming from fold away. Theydid orrer to change rooms but wewere leaving when we figured it out.
Stayed 1 night in Jan 2024
Response from Christy on 18 Feb,2024
Thank you for taking the time to review your stay! We have taken care of the sofa bed.

10/10 Excellent

Ciji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind receptionists. Clean. Quiet!
Stayed 1 night in Feb 2024
Response from Your West End Ave Team on 13 Feb,2024
Ciji,Thanks for the 5 out of 5! We are happy to hear you enjoyed your stay with us and would love to see you again next time you are in the Nashville area. Thanks for choosing us!

10/10 Excellent

Kayleen, Century

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were stranded in Nashville by the snowstorm and were lucky enough to land at this property. Christy and her team were amazing, making everything continue to run smoothly. It was a perfect experience.
Stayed 2 nights in Jan 2024
Response from Christy on 18 Feb,2024
Thank you for staying with us here in Nashville. Glad to hear the team did an amazing job! The snow storm made it a lot of fun! Hopefully next time you can enjoy the sun shine.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here. Very clean.
Desk staff was awesome! Hotel was very clean. We felt very safe. Location was convenient off the interstate. This is where we will stay every visit!!
Stayed 1 night in Jan 2024
Response from Christy on 18 Feb,2024
So glad to hear you enjoyed your stay with us in Nashville. We strive to provide excellent customer service and clean rooms. Hope to see you again!

10/10 Excellent

Danny

3 day getaway
Our room was spacious, very clean, and beds comfortable. Each employee we encountered was very welcoming and helpful. We would definitely stay here again if we return to that area.
Stayed 3 nights in Jan 2024
Response from Christy on 18 Feb,2024
Thank you for the comments about your recent stay with us here in Nashville. We strive to provide excellent service and clean rooms. Look forward to welcoming you back!

6/10 Okay

Savannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Super clean BUT beds are not comfy
When you come to a hotel you come to sleep. You hope it’s clean ect…our room was so very clean. Absolutely 100% clean. BUT the bed and pillows are cheap and awful. No sleep will ruin your whole stay. Never again. I wanted to love this hotel but I just can’t because the bed was awful. I gave it a 3 due to sleep being very important to me. Again, it’s very clean. everyone was great and nice.
Stayed 1 night in Jan 2024
Response from Christy on 18 Feb,2024
Thank you for posting a review about your past stay with us. Glad to hear you found the hotel to be clean but sorry to hear about the beds.

10/10 Excellent

Wanida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Jan 2024
Response from Christy on 18 Feb,2024
So glad you enjoyed the hotel and found it to be clean.

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christy on 18 Feb,2024
Thank you for reviewing your stay

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room is clean, everything is nice. The only thing can be improved is the bed and pillows. They are too soft.
Stayed 1 night in Dec 2023
Response from Christy on 18 Feb,2024
We are so happy to hear you found the hotel to be clean and nice! We hope to see you again when you come to Nashville!

8/10 Good

Karrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christy on 18 Feb,2024
Thank you for staying with us in Nashville

10/10 Excellent

Kristle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christy on 18 Feb,2024
Thank you for posting a review about your stay!

8/10 Good

Norman

Stayed 7 nights in Dec 2023
Response from Christy on 18 Feb,2024
Thank you for posting about your recent stay.

6/10 Okay

Gina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful and well decorated and clean except for the coffee pot in our room. It had something all in the area where you put the water. We asked for another but it was late around 10 pm. They could not provide any help because housekeeping was gone and there were no extras at front desk. A little disappointed in that.
Stayed 1 night in Dec 2023

10/10 Excellent

douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to St. Thomas Hospital
Easy access good parking hotel is new and very clean. Front desk people are very helpful and trained!!!
Stayed 1 night in Dec 2023

8/10 Good

ABBY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect had stocked kitchen if we needed plenty of towels and staff was very quick at bringing extra blankets and pillows for us.. breakfast was ok we went down at 845 and was low on things it was inly one woman working so she was a little slow getting thifns back up stocked but wre all got plenty for breakfast...My Boyfriend left his pillow there hes had it since he was young and we have filled put a lost and found online form relaly hoping we cam get some feedback and maybe one of the housekeepers set it back great overnight stay for me and my family
Stayed 1 night in Dec 2023

10/10 Excellent

Eileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tennessee Getaway
The Hilton property was extremely clean with a wonderful staff with smiles and willing to help. The only negative draw back is the hefty $30 a day parking fee. I would definitely recommend staying here when in the Nashville area.
Stayed 2 nights in Dec 2023

6/10 Okay

Jenise

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not too shabby
The room and grounds were nice and clean. My only gripes are the $30 a day to park your car and the breakfast bar wasnt restocked. If you didnt get there as soon as breakfast started you were left with whatever wasnt taken.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tameka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel. The staff..omg! I cant say enough, they were so nice and accomodating. I had a convo with the new girl and she said she had only been there a few weeks/months, she worked overnight, she was so amazing and most of all when she said she loved her job I knew I was at the right place! The room was super clean, I needed extra blankets and pillows, everything was cleaned and smelled pleasing. No issues with the air conditioning and was able to connect my Netflix account to the television with no problem. The breakfast area is stellar! Even the folks in there gave such great customer service. Breakfast was complimentary. Then when I came in late that night from a long night out in Nashville, the little store was still open with a method of ringing your own stuff up and either charging to the room or swiping your credit card. They had a really great selection of snacks and frozen foods to choose from. Parking was cool and the lot wasnt full so I was able to park next to the elevator everytime making it so easy to find my vehicle the next day. I had to swipe my room key card to get into the hotel at night and to get into the parking garage...that made me feel so super safe. Just a great experience. Everything you want in an overnight stay.
Stayed 2 nights in Nov 2023
Response from Your West End Avenue Team on 24 Nov,2023
Tameka,You are making us smile big time!!! We are so happy you enjoyed your stay and enjoyed our team and felt safe. That is our number one priority! Dominique is a wonderful addition to our team and I will certainly share your compliments with her. We loved having you and sure hope to welcome you back next time you are in Nashville. Thanks for choosing us!

10/10 Excellent

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rented three rooms for a family trip. They were available early and were spotless upon check in. Had great amenities in the kitchen area. Bathroom spacious and the shower was gorgeous. We were all very comfortable. Staff was helpful beyond with our needs. I have been to Nashville several times and I would book here again.
Stayed 3 nights in Nov 2023
Response from Your West End Avenue Team on 24 Nov,2023
Michelle, We are smiling so big at your kind words!!! Than you so much for taking the time to leave us some feedback from your stay with us and we loved having you! We can't wait to welcome you back next time you come to Nashville. Thanks for choosing us!

10/10 Excellent

Sandra

Stayed 3 nights in Nov 2023
Response from Your West End Avenue Team on 24 Nov,2023
Thanks for the review, Sandra! We loved having you and look forward to welcoming you back next time your travels bring you to Nashville. Thanks for choosing us!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Your West End Ave Team on 22 Nov,2023
Steven,Thank you for taking the time to provide us with feedback of your stay! Thanks for staying with us and we hope to welcome you back!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, small issues
Nice place but they had the water shut off on a Saturday morning and we couldn't shower. I guess it is common now but they don't make up the rooms every day
Stayed 3 nights in Nov 2023
Response from Christy on 19 Nov,2023
Hello Thomas, Thank you for reviewing your past stay. We are extremly sorry about the city shutting off the water Saturday morning. We hope to see you next time you are in town.

10/10 Excellent

Bryce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints with the stay.
Stayed 2 nights in Nov 2023
Response from Your West End Ave Team on 14 Nov,2023
Bryce, we are so happy to hear that you enjoyed your stay with us! We hope to welcome you back soon. Thanks for choosing us!

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 7 nights in Oct 2023
Response from Christy on 12 Nov,2023
Hello Robert, Thank you for posting a review about your past stay. What could we have done to improve?

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Christy on 7 Nov,2023
Thank you for posting a review about your past stay!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Christy on 7 Nov,2023
We look forward to seeing you in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Christy on 7 Nov,2023
Thank you for reviewing your stay!

6/10 Okay

Laura

Stayed 3 nights in Oct 2023
Response from Your West End Ave Team on 1 Nov,2023
Laura,Thanks for taking the time to leave a review of your recent stay with us. It seems like we dropped the ball during your stay and would appreciate some feedback on what we could improve upon if you are willing. Thanks and we hope you consider staying with us again in the future.

4/10 Poor

Theresa, dallas

Liked: Cleanliness, staff & service, amenities
Strong odor in room, very much like a dog
Stayed 1 night in Oct 2023
Response from ASquires on 2 Nov,2023
Thank you, Theresa, for reviewing your stay. We are very disappointed that your room had a strong odor and will correcting that asap. Please know your satisfaction is important to us and hope when you visit Nashville again you give us a chance to host you again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Your West End Ave Team on 24 Oct,2023
Jason,Thank you so much for your feedback! We hope you enjoyed your stay and would love to welcome you back in your future travels to Nashville. Thanks for choosing us!

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
3 nights In Nashville
The hotel was lovely and very comfortable. However; there was never fresh coffee on the 2nd floor. We were told coffee would be available round the clock. When we returned each night, there was NEVER any coffee. Not even stale coffee. Very disappointing. We also had problems with the gate in the garage. Our room cards and the parking cards NEVER worked. We had to call the desk whenever we needed to go in or come out. It was inconvenient.
Stayed 3 nights in Oct 2023
Response from Your West End Ave Team on 24 Oct,2023
Maria,Thank you so much for letting us know about the coffee so we can resolve this issue asap. We know the keys being down during your stay was an inconvenience and appreciate your patience with us. We have worked with Hilton and resolved the key issue. Thank you for staying with us and sharing feedback of your stay as we are always looking to improve!