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Rooftop wait staff did not seem happy to be there. Did not go back after the first night.
Julie
Stayed 2 nights in Apr 2024
Response from Moxy on 25 Apr,2024
Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. Our goal is for every guest to enjoy the “Moxy Experience” and we apparently fell short this time. If you give us another chance, we will do everything we can to show you an improved experience.
4/10 Poor
Karan
Travelled with partner
22 Apr,2024
Disliked: Property conditions & facilities
Room had no window and a brick wall. Felt like a prison cell. Lighting in room was terrible. Was awakened at 7:23 am by hammering on other side of wall. It went on for over an hour. Pipes clanked when water turned on. Restaurant not open on Mondays.
Karan
Stayed 1 night in Apr 2024
Response from Moxy on 22 Apr,2024
Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. Our goal is for every guest to enjoy the “Moxy Experience” and we apparently fell short this time. If you give us another chance, we will do everything we can to show you an improved experience.
Stephen,Thanks for staying with us! We are sorry that you did not have a great visit. If you will give us another chance we will make sure that you have a much improved experience.
We loved the uniqueness of the decor. It was a very fun flavor. The Lobby and Bar area had a lot to enjoy with live music, pool, games to play or just hang out and visit. The rooftop bar overlooked Broadway and was a nice space. The staff were all excellent! Would stay there again and again.
Tammy
Stayed 3 nights in Mar 2024
Response from Moxy on 17 Apr,2024
Tammy,Thank you for the kind words! We enjoyed having you as our guest and look forward to seeing you again soon!
My only complaint is i probably should have not got street side cause luke bryan and johnny cash bar start music at 10am but other than that great location! Walking distance to everything
Guadalupe
Stayed 4 nights in Apr 2024
Response from Moxy on 18 Apr,2024
Guadalupe,Thank you for staying with us! We appreciate your feedback and will do everything we can to make your next stay a quieter one.
This hotel was awesome much needed quiet time but I did not like that they have no staff to clean the rooms, had to request clean towels everyday more than 3 times then having to go out to the hall way to use the phone to call front desk since there are no phones in the rooms!!!
Stephanie
Stayed 3 nights in Apr 2024
Response from Moxy on 18 Apr,2024
Stephanie,Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. Our goal is for every guest to enjoy the “Moxy Experience” and we apparently fell short this time. If you give us another chance, we will do everything we can to show you an improved experience. We are shocked to hear that there was no phone in your room. There should have been a phone in your room and we appreciate you bringing that to our attention.
Nehemiah,We are glad you enjoyed your stay! We are already looking forward to your next visit!
2/10 Terrible
Jennifer
11 Apr,2024
Jennifer
Stayed 1 night in Apr 2024
Response from Moxy on 18 Apr,2024
Jennifer,Thank you for staying with us! We would love to have the opportunity to address your concerns from your recent stay. Please reach out to the hotel directly.
10/10 Excellent
Maricela
10 Apr,2024
Maricela
Stayed 2 nights in Mar 2024
Response from Moxy on 30 Apr,2024
Maricela,Thanks for staying with us! We can't wait to see you again!
The rooms are quite unique in that they are very simple yet elegant. Small but functional and very stylish. The only negative is that the price is quite high for such a small room.
Douglas
Stayed 1 night in Mar 2024
Response from Moxy on 29 Mar,2024
Douglas,Thank you for your feedback! We appreciate you staying with us!
The Moxy was the perfect place to stay if you want to be in the thick of things on Broadway. Placed right behind Kid Rocks bar (one of the best in my opinion) it was convenient and extremely walkable. No climbing hills here! The room was clean and well decorated and surprisingly quiet! The decor was pure music culture and fun. I’ll be back.
Niki
Stayed 1 night in Mar 2024
Response from Moxy on 25 Mar,2024
Niki,Thanks for the kind words! We can't wait to see you again!
8/10 Good
Stacie
Travelled with group
18 Mar,2024
Liked: Cleanliness, staff & service, amenities
1st Room SUCKED!!!!! We booked on line and got a terribly small room. With luggage on floor, we had to climb across bed or step into luggage to get around room. AND the cold water didn’t work in the shower. Staff was amazing and eager to assist getting us moved. Location was right near everything we wanted to see. We left car and walked everywhere. We stayed at other hotels a bit farther out. But really for the difference of $10-15 a night, it was worth it for us to stay closer to everything! We will be back!
Stacie
Stayed 3 nights in Mar 2024
Response from Moxy on 19 Mar,2024
Stacie,We are so sorry for the issues that you experienced with your first room. We are happy that our staff was able to assist and turn your experience around! We can't wait to see you again!
Well we basically wanted something close to broadway and this place filled that need. Expedia does a little false advertising with it though most of the rooms have no windows so it throws you off on what time it is. The rooms are small so you basically live out of your luggage on the floor. The bed we decided was super uncomfortable and the pillows would go flat. The bathroom was super nice but there’s no shower door so the floor got wet every time we used the shower. And the bathroom door is on a Roller so there’s really no privacy. We had great interaction with the staff all were friendly. Super close to everything broadway, country music hall of fame, the Ryman, it was a $26 Uber ride to the Grand Ole Opry. Definitely a decent place to stay if you want to be central to the Nashville experience
James
Response from Moxy on 14 Mar,2024
James,Thank you for feedback. We appreciate you staying with us!
10/10 Excellent
Christopher
8 Mar,2024
Christopher
Stayed 1 night in Mar 2024
Response from Moxy on 28 Mar,2024
Christopher,Thanks for staying with us! We can't wait to see you again!
Great hotel. Close to everything. Rooms were small but clean and quiet. Nice break from all the action. Always a band playing. Will definitely stay there again when in Nashville.
Frank
Stayed 4 nights in Feb 2024
Response from Moxy on 18 Apr,2024
Frank,Thanks for the kind words! We are already looking forward to your next visit!
Our room did not have a window and lighting was very poor in the room
Erica
Stayed 3 nights in Feb 2024
Response from Moxy on 18 Apr,2024
Thank you for your feedback. We have addressed the room type issue and now have our room types clearly labeled in Expedia. We hope you will give us another chance in the future.
The staff was horrible. We paid for a window room - they said it was false advertising by Expedia and put us in a room without a window night number 1. They then moved us to a queen room with a room which was also horrible. Terrible experience and we'll never stay here again!
Matt
Stayed 4 nights in Jan 2024
Response from Moxy on 5 Feb,2024
Thank you for your feedback. Your comments have been forwarded to Management.
We will never stay anywhere else, we come down about once a year, this was out 8th visit. This was our best stay, and I truly wont book anywhere else. Rooms, lobby, location, staff, atmosphere. Everything, we loved it!
Jacqueline Nicole
Stayed 2 nights in Jan 2024
Response from Moxy on 3 Apr,2024
WOW! Thank you so much for the kind words! We are already looking forward to your next visit!
2/10 Terrible
Michael
2 Feb,2024
Disliked: Staff & service, room comfort
Rude staff wrong room
The room you have in your pictures and amenities are not what are there. The room you showed had floor to cieling windows but the room they initially gave me was a dungeon with no windows. When I asked about getting the room shown they said it wasn't there problem and were pretty nasty about it, said Its the room you guys reserved for me and that I'd have to talk to you. After a bit of a heated exchange they finally gave me a better room. Also in your description they supposedly had laundry available, continental breakfast a grocery store. They had none of these. I ran into another couple who had the same issue as far as the room and the staff being extremely rude.
Michael
Stayed 5 nights in Jan 2024
Response from Moxy on 1 Apr,2024
Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. Our goal is for every guest to enjoy the “Moxy Experience” and we apparently fell short this time. If you give us another chance, we will do everything we can to show you an improved experience At The Moxy.
Our room had no windows, and felt like a dungeon. The staff was so rude, ASIDE from the valet (They were lovely). I don't plan on being back to stay here. the only perk about this hotel was the location.
Shelbi
Stayed 1 night in Jan 2024
Response from Moxy on 21 Mar,2024
Thank you for your feedback. Your comments have been forwarded to management.
6/10 Okay
Jennifer
25 Jan,2024
Liked: Property conditions & facilities
Jennifer
Stayed 5 nights in Nov 2023
Response from Moxy on 25 Mar,2024
Thanks for taking the time to rate our hotel. We enjoyed having you as our guest!