Restaurant

Reviews of Airport Inn

2 out of 5
Airport Inn
200 N Memorial Freeway, Nederland, TX

Reviews

7.0

Good

Rating 10 - Excellent. 83 out of 241 reviews" "
Rating 8 - Good. 56 out of 241 reviews" "
Rating 6 - Okay. 38 out of 241 reviews" "
Rating 4 - Poor. 26 out of 241 reviews" "
Rating 2 - Terrible. 38 out of 241 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lori

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Manager on 27 May,2024
Hello Lori, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Tammie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 22 May,2024
Hello Tammie, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us with any specific feedback you may have so we can address your concerns and improve our services for future guests.

4/10 Poor

Tammie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was terrible..it was bread and dry cereal ..watered down orange juice.
Stayed 2 nights in May 2024
Response from Manager on 21 May,2024
Hello Tammie, We appreciate your feedback on the breakfast options provided during your stay. We will share your comments with our food and beverage team for further review and improvement. Our goal is to ensure all guests have a satisfactory experience when dining at our hotel.

10/10 Excellent

Keymil

Stayed 1 night in May 2024
Response from Manager on 19 May,2024
Hello Keymil,We are delighted to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

2/10 Terrible

Amr, Missouri City

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Customer service was terrible and so disrespectful, will never book to this facility again.
Stayed 3 nights in May 2024
Response from Manager on 17 May,2024
Hello Amr, We regret to hear you were dissatisfied with your experience and value your feedback. Please feel free to reach out to our management team to discuss your concerns further.

6/10 Okay

Kelly

Stayed 2 nights in May 2024
Response from Manager on 17 May,2024
Hello Kelly, We appreciate you choosing to stay with us. If there was anything that we could have done better during your stay, please do not hesitate to contact us directly so we can address it accordingly.

6/10 Okay

Thelma

Liked: Staff & service, property conditions & facilities
The refrigerator was not working and the window was broken 😞
Stayed 1 night in May 2024
Response from Manager on 17 May,2024
Hello Thelma, We appreciate you bringing these issues to our attention, and we apologize for any inconvenience caused during your stay. For future visits, please feel free to contact our management team directly to address any concerns promptly. Your feedback helps us improve our services for all our guests.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really a great experience
Stayed 1 night in May 2024
Response from Manager on 10 May,2024
Hello Derrick,We are pleased to hear that you had a great experience during your recent stay with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We appreciate your review and hope to welcome you back in the future.

2/10 Terrible

Henry

Stayed 1 night in May 2024
Response from Manager on 24 May,2024
Hello Henry, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any further details about your stay so we can address your concerns and improve our services.

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room they gave me the card didn't work so I had to back to the office they fixed the card I walked back to the room opened the door and it appeared someone was already staying in that room ,bed was messed up ,and towels and stuff were laying on the floor so I had to walk back to the office again and then back out to a new room just to have the card not work and have to walk back to the office and get it fixed then walk back to the room again
Stayed 1 night in Apr 2024
Response from Manager on 4 May,2024
Hello Ryan,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will review our procedures to ensure a smoother check-in process for our future guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience.

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. The sky bar connected to property has good wings and fries.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
Hello Lori, We're glad to hear you enjoyed the offerings at our sky bar! Your feedback on the food is appreciated, and we hope you had a memorable visit overall. Feel free to reach out to our management if you have any further comments or suggestions.

2/10 Terrible

john

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken furniture and dirty
Stayed 2 nights in Mar 2024
Response from Manager on 15 Apr,2024
Hello john, We apologize for any inconvenience caused by the broken furniture and cleanliness issues you encountered during your stay. We have shared your feedback with our team to ensure improvements are made moving forward. Your experience is valuable to us as we strive to provide all guests with a comfortable and clean environment.

10/10 Excellent

shelbi

Stayed 2 nights in Apr 2024
Response from Manager on 4 May,2024
Hello shelbi,We are glad to hear that you had a fantastic experience during your stay with us! If you ever decide to visit us again in the future, please don't hesitate to reach out if there is anything we can assist you with.

6/10 Okay

Lori

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr,2024
Hello Lori,We appreciate you choosing our hotel and are glad you stayed with us. Should there be any concerns or feedback you would like to share, please do not hesitate to reach out to us directly. We value your input and strive to improve our services for all our guests.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar,2024
Hello Pauline,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another excellent stay!

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will go back
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar,2024
Hello Pauline,We are delighted to hear you enjoyed your stay with us and are looking forward to welcoming you back in the future. We appreciate your feedback and hope to provide you with another memorable experience on your next visit.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't want to leave
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar,2024
Hello Pauline,We are delighted to hear that you enjoyed your stay with us! Your feedback is greatly appreciated, and we hope to welcome you back soon for another unforgettable experience.

6/10 Okay

MA. ISABEL

Travelled with family
Alot of factory workers.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar,2024
Hello MA. ISABEL,We regret to hear about your experience and appreciate your feedback. We strive to accommodate a diverse range of guests at our property. We encourage you to reach out to our management team directly to discuss your concerns further.

8/10 Good

Phuong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean serve it’s purpose would stay again and super cheap price!
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar,2024
Hello Phuong,We're delighted to hear you found our hotel clean and a good value for your stay. We appreciate your positive feedback and look forward to welcoming you back soon.

10/10 Excellent

Jennifer

Travelled with family
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb,2024
Hello Jennifer,We are thrilled to hear you had an exceptional stay with us! We hope to welcome you back soon for another wonderful experience.

6/10 Okay

Ross

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine. It served its purpose for a place to stay while working
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan,2024
Hello Ross,Thank you for choosing our hotel for your recent stay. We're glad to hear that our property met your accommodation needs during your work trip. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Miguel

Stayed 1 night in Jan 2024
Response from Manager on 8 Feb,2024
Hello Miguel, We apologize for any inconvenience caused during your stay. Please feel free to reach out to our hotel directly so we can further address any concerns you may have had.

10/10 Excellent

Jacqueline

Stayed 1 night in Jan 2024
Response from Manager on 12 Jan,2024
Hello Jacqueline,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. We take pride in providing excellent service to all our guests and we are glad that we met your expectations. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Taja

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan,2024
Hello Taja,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for our guests. If you have any further comments or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
We came for a funeral. We stayed one night. We appreciate the affordability, the availability and the location. It’s also close to other amenity’s and Restaurants.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan,2024
Hello Michael,Thank you for choosing to stay with us during such a difficult time. We understand the importance of affordability and convenience, especially during a challenging period. It's great to hear that our location and proximity to amenities met your needs. We hope that your stay provided some comfort during your visit.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The rooms were big, and modern. The entire facility was extremely clean and well maintained. Would definitely stay again. And the price was beyond reasonable.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec,2023
Hello Richard,Thank you for your kind feedback! We are thrilled to hear that you enjoyed your stay with us. Our dedicated staff take pride in providing excellent service, and we appreciate your recognition. It's wonderful to hear that you found our rooms spacious and modern, and that our facility was up to your standards. We hope to welcome you back in the future!

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great & clean
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec,2023
Hello Jimmy,We're thrilled to hear that you found our hotel to be great and clean! Providing a positive and pristine environment for our guests is always a top priority for us. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future.

10/10 Excellent

Dakota

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for cheap
For the price you cant beat the quality. Only thing i could complain about was the floors were pretty dirty. Would definitely stay again.
Stayed 2 nights in Dec 2023
Response from Manager on 14 Dec,2023
Hello Dakota,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback regarding our quality and value. We apologize for any inconvenience caused by the condition of the floors and will address this with our housekeeping team. We look forward to welcoming you back in the future.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very professional and polite. No hassel and the price was better than perfect. I enjoyed my stay.
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec,2023
Hello Felix,Thank you for taking the time to share your positive experience with us. We are delighted to hear that our receptionist provided you with professional and polite service. It's wonderful to know that you found our prices to be better than perfect and that you enjoyed your stay. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Chiquinho

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Manager on 8 Dec,2023
Hello Chiquinho,to hear that you enjoyed your stay with us! We appreciate your positive feedback and are delighted that you had a great experience. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Kiley

Liked: Cleanliness, staff & service
The employee of the year checked us in. She was fantastic! Don't let the outside of the property scare you. It looks unkept. Inside the rooms are comfortable.
Stayed 1 night in Nov 2023
Response from Manager on 24 Nov,2023
Hello Kiley,Thank you for taking the time to share your feedback with us. We're thrilled to hear about the exceptional service provided by our employee of the year during your check-in. We appreciate your understanding regarding the exterior appearance of our property, and we're glad to know that you found the rooms comfortable during your stay. We value your feedback and hope to welcome you back in the future.

2/10 Terrible

Jody, porter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening clerk was very DISRESPECTFUL,, on the phone, not willing to help, not understanding that WE the customers,, pay her salary. Apparently didn't want to take responsibility for the business and customers. ABSOLUTELY the WORSE,, drove 140 miles,, Internet pictures LIE !!! I took pictures to send to the corporate office. Maybe something will be done. WILL NOT recommend the motel to anyone.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov,2023
Hello Jody, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our staff is trained to provide excellent service, and we take customer satisfaction seriously. We value your input and will address the issues you mentioned internally. Thank you for bringing this to our attention.

10/10 Excellent

Tyra

Stayed 1 night in Oct 2023
Response from Manager on 7 Oct,2023
Hello Tyra,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 4 nights in Jul 2023
Response from Manager on 22 Jul,2023
Hello mark,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Antonette, Waco

Liked: Staff & service, property conditions & facilities
Everything was pleasant.
Stayed 1 night in Jun 2023
Response from Manager on 7 Jun,2023
Hi Antonette,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manager on 6 Jun,2023
Hello Omar,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Manager on 23 May,2023
Hello Kevin,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 5 Apr,2023
Hello Charles,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Manager on 30 Mar,2023
Hello Raymond,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Michael

Liked: Staff & service
The room was ok. The roads around property were unuseable. It was noisy with partying drunks.
Stayed 3 nights in Mar 2023
Response from Manager on 19 Mar,2023
Hello Michael,Thank you for sharing your experience. We truly appreciate the insight regarding our room and your comments about our property. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charge $100 cash deposit but don’t tell you about it ahead of time and it’s loud when you try to sleep people sitting outside all night…. I will never stay here again
Stayed 1 night in Feb 2023
Response from Manager on 20 Feb,2023
Hello Jessica, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. Please reach out and ask to speak with the general manager regarding the mention of double charges and we ask that you please call us so that we can discuss the matter with you right away.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on 18 Feb,2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Agustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Response from Manager on 15 Feb,2023
Hello Agustin,We can't thank you enough for sharing your feedback with regards to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Grace

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Where's the Light??
When I opened my room, there was not a functioning light switch. I had to leave the door open to find the table lamps and turn on the bathroom light.
Stayed 1 night in Jan 2023
Response from Manager on 13 Jan,2023
Hello Grace,Thank you for your review and comments regarding our room. We hope to see you again in the future.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE FRONT DESK CLERK WITHOUT GIVING ANY PERSONAL INFORMATION ABOUT WHICH ROOM MY BOYFRIEND WAS IN HELPED ME GIVE HIM THE BIGGEST BIRTHDAY SURPRISE OF MY PRESENCE AT THEIR FACILITY. SHE WAS AMAZING.
Stayed 1 night in Dec 2022
Response from Manager on 15 Dec,2022
Hello Dina,Thank you for sharing this experience with us. We truly value you feedback with regards to our front desk and also our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Dina

Stayed 2 nights in Dec 2022
Response from Manager on 7 Nov,2023
Hello Dina,Thank you for sharing your review. We appreciate your positive feedback and are happy to hear that you enjoyed your stay overall. We apologize for any inconvenience you may have experienced and we encourage you to reach out to our management team directly to address your concerns. We value your feedback and strive to improve our services.

8/10 Good

Walter

Travelled with family
Stayed 1 night in Dec 2022
Response from Manager on 11 Dec,2022
Hello Walter,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

JaNeille

Travelled with family
Disliked: Staff & service
No housekeeping
Checked in the day before Thanksgiving, we were told no housekeeping on Thanksgiving Day. We didn't get any housekeeping the whole stay. They also have a lounge and they party until 3:30 in the morning.
Stayed 3 nights in Nov 2022
Response from Manager on 27 Nov,2022
Hello JaNeille, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the few low-priced motels that actually is much better than the higher-priced ones. Definitely recommend! Everything is clean, in order, and comfortable. If you need to stay 1 or more nights in this area, make your stay here!
Stayed 1 night in Nov 2022
Response from Manager on 27 Nov,2022
Hello Kelly,Thank you for your review and comments regarding our area. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Robin

Liked: Staff & service
Ok
Stayed 1 night in Nov 2022
Response from Manager on 12 Nov,2022
Hello Robin,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.