Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews, Deals & Photos 2025

Q: Does Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only have a pool?

Yes, this property has 2 outdoor pools.

Q: Is Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only pet-friendly?

No, pets are not allowed at this property.

Q: How much is parking at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Self-parking and valet parking are free at this property.

Q: What time is check-in at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Check-in start time: 3 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

Q: Are there all-inclusive benefits at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yes, the property is all-inclusive.

Q: Where is Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only located?

Nestled on the beach, this Negril property is within a 10-minute walk of Bloody Bay, Seven Mile Beach and Bloody Bay Beach. Jamaica Beaches and Booby Cay are also within 10 minutes.

4/10 Poor

Monica

3 Nov, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Due to hurricane Melissa I was unable to enjoy my pool swim up It was a very stressful bday celebration BUT staff was excellent Kamesha and Tasheika possess outstanding customer service skills, very pleasant and definitely put me at ease during this trying time of hurricane Melissa aftermath! The GM was very understanding and assisted in accommodating us reasonably! Thank you Royalton/Royalton Hideaway

Stayed 3 nights in Oct 2025

10/10 Excellent

Mohammed

28 Aug, 2025

It was nice

Stayed 3 nights in Aug 2025

6/10 Okay

Alison

5 Aug, 2025

Liked: Cleanliness, amenities

Ruth was the most amazing employee Royalton has.had experience a few challenges at the beginning of my stay, Ruth went above and beyond to ensure that my stay was flawless after I express what I was experiencing. Also shout out Carline in Guest service and Andrae in the dining hall very welcoming and caring.

Stayed 2 nights in Aug 2025

10/10 Excellent

Nadia

3 Jun, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Easy access to the beach. Got a massage and it was wonderful

Stayed 3 nights in May 2025

8/10 Good

Taury

15 Mar, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the overall stay a lot. Only thing is the room service food was cold everytime we ordered and it arrived

Stayed 4 nights in Mar 2025

10/10 Excellent

Niesha

21 Nov, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I really enjoyed the Royalton Hideaway Negril. The staff was super friendly. The entertainment was Amazing and the food was delicious.

Stayed 7 nights in Nov 2024

10/10 Excellent

Shadae

31 Oct, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was so beautiful and the staffs was so nice to us and both food and drinks was satisfying it worth’s the stay I had a great experience which left us with great memories

Stayed 2 nights in Oct 2024

8/10 Good

DALE

30 Apr, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Chante the expedia, liaison manager. Was very helpful in resolving my room issue. She continued to follow up with me until the problem was resolved. Tameka, at the bar by the pool on the hideaway side was also awesome as well.

Stayed 5 nights in Apr 2025

8/10 Good

Kelly Ballew

16 Mar, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Beautiful resort with friendly staff. Food was just ok, kind of disappointing since it’s an all- inclusive but didn’t ruin the trip. Would stay here again

Stayed 5 nights in Mar 2024

10/10 Excellent

Fran

26 Aug, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort was wonderful rooms were beautiful staff was very friendly. I’d definitely go back

Stayed 2 nights in Aug 2024

10/10 Excellent

Mayra

25 Jul, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our overall experience at the Royalton Hideaway was a great experience. Clean beach, great restaurants choices, different events every night and staff were super hospitable.

Stayed 5 nights in Jul 2022

10/10 Excellent

Davina

12 Nov, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

The service, the views, everything was AMAZING! Will definitely visit again

Stayed 4 nights in Oct 2021

10/10 Excellent

Yvan

25 Mar, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is one of the better all inclusive and the Diamond Club option is well worth it, the butlers that come with it are beyond helpful with everything you could need

Stayed 3 nights in Mar 2024

8/10 Good

Jewell

20 Jul, 2025

Liked: Cleanliness, staff & service, amenities

The Royalton Hideaway Negril Diamond experience was wonderful. We had great butler service from Okeen and Dwight. Tameka was our favorite bar tender. The grounds are beautiful and the scenery breathtaking. The beach areas were tranquil. Plenty of food options and people to assist you in booking excursions. We had a swim up pool and that was fantastic! Great for watching the sunrise and sunset. There is definitely plenty to do. The entertainment and daily activities made the stay fun. The DJ’s and dancers kept our nights filled with music and dancing. Much needed after eating so much food! I was also happy that there was daily water exercises. The staff conducting those classes really pushed us. It was great. While we enjoyed our stay at the Hideaway, it is evident that the buildings need repairs and updates. Also, not all staff were friendly. Unfortunately there were a few who were rude. Overall Royalton Hideaway was a great experience. The good outshines the areas for improvement.

Stayed 5 nights in Jul 2025

10/10 Excellent

Tyler

1 Jul, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If you can splurge and get the diamond club. Having butlers makes your trip amazing.

Stayed 5 nights in Jun 2024

8/10 Good

Ram

5 Apr, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Property had lots of activities and amenities, very impressive rooms and food options. Most of the staff were very great but had two rude experiences; one with the pool guy and another with a dinner reservation.

Stayed 5 nights in Mar 2024

4/10 Poor

Carlette

7 Sept, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

I’ll start by saying Chantae was amazing and incredibly helpful before our stay at the Hideaway. Unfortunately, the experience went downhill quickly after check-in. We booked a Diamond Club Penthouse One Bedroom Suite expecting a premium experience, but it was far from it. The jacuzzi didn’t work when we arrived and had to be fixed. There was visible mold on the couch and in parts of the room, the toilet leaked even after being “repaired,” and the AC stopped working in the middle of the night, leaving us sweating in an unbearably hot room. These are basic maintenance issues that should never happen in a high-end resort. To make things worse, there were constant towel shortages by the pool and adults-only beach. We were told to contact our butler for towels, a small but frustrating issue that added to the overall lack of service. We were celebrating our wedding anniversary and mini honeymoon, and what was supposed to be a special, relaxing trip ended up being filled with disappointment. Some of the best moments of our vacation happened off the property, which says a lot. We really wanted to love this place, but it simply didn’t live up to the expectations or the price. A resort like this should offer a seamless, stress-free experience, sadly, that was not the case.

Stayed 5 nights in Aug 2025

10/10 Excellent

Darla

10 Jun, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All of the staff members were amazing! Our butlers, Okeen & Dwight and the DC staff members in the DC Lobby were phenomenal!! They all went above and beyond to make sure we had everything we needed/wanted!

Stayed 3 nights in Jun 2024

10/10 Excellent

Debra

7 Mar, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at Hideaway at Royalton Negril. It was perfect for us. The food was exceptional. Staff were friendly and helpful. The entertainment was good. It's located on a point so on the beach it was only people who were staying at Royalton allowed. There was no cross traffic from other resorts or locals trying to sell stuff. I felt completely comfortable leaving our items on our lounge chairs for extended periods of time while we ate, swam or whatever. What I really like was it had a mix of nice sandy beach and rocky shore so the beach sitting/ocean floating was great but also, the snorkeling was fantastic. I saw live conch for the first time, many starfish, different color sea urchins and tons of fish I couldn't begin to identify.

Stayed 6 nights in Feb 2025

10/10 Excellent

Stephannie

23 Oct, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed my stay at the property. I loved everything about it. The customer service was excellent. Irika J. at check-in was AMAZING my whole trip. I traveled alone and felt safe and enjoyed everything from the massage to the beach cabana. Definitely going back

6/10 Okay

carolyn felita

19 Nov, 2024

Disliked: Property conditions & facilities

Staff was on Strike during my stay october 21-24. Very limited services, only the buffet was available until my last night, the air in my room didn't work, didn't get moved until the last night.

Stayed 3 nights in Oct 2024

2/10 Terrible

Anthony

28 Oct, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Strike on my wife's BIRTHDAY AND ANNIVERSARY IN ONE. YOU ALL MUST BE DAMN CRAZY. PLUS NOOOO FOOD TO EAT, NO ROOM SERVICES, NOT EVEN WATER TO TAKE MY HEART MEDICATION. I NEED MAJOR COMPENSATION IMMEDIATELY. I NEED MY EVERY DOLLAR REFUNDED TO ME IMMEDIATELY. ANTHONY SIMPSON # 8763727712

Stayed 2 nights in Oct 2024

6/10 Okay

Letitia

16 Nov, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

The staff at the Hideaway was truly exceptional and went above and beyond to assist me, especially after my incident within their control—they truly deserve recognition and even a raise for their hard work. However, there were a few aspects that could be improved. During my five-day stay, construction workers were frequently blocking the entryway to the dining area, which made it difficult to navigate. As for the food, it was disappointing and reminded me of cruise fare. Even when dining at the specialty restaurants, the menu seemed to mirror what was available in the main hall where no reservations were required. This felt redundant and took away from the experience.

Stayed 5 nights in Nov 2024

8/10 Good

Keisha

23 Jul, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed in the walkout suite and it was great (highly recommend this)!!!! The steak at the Steakhouse was very poor. Ordered ribeye (med) and it was so tuff. Sent it back and got the same result, but Tamara, the waitress, made our evening great!!! She’s very warm and welcoming. Great customer service and was very sympathetic towards us. Never made us feel like a bother. She made our overall experience delightful! Sasha’Gaye, in reception was thorough, friendly and most helpful!

Stayed 3 nights in Jul 2022

4/10 Poor

Dimetriux

16 Jun, 2025

Liked: Property conditions & facilities

1. We had to change rooms because smoke alarm kept going off at random moments (no smoke around us). 2. Food was hit or miss. Reminds you of Carnival cruise. 3. Room service was 1.5 hr late every day. They have an app but they dont bring at the time u requested. No show 2x 4. App doesn't always work when making reservations. There is a receptionist set up outside giftshop that can help you. She made us a reserv. but when we went to check in, the hostesses said she did see us on the list. (they print the list exactly at 5p) I inform her reservation was just made 15 mins ago. She said "she should have known better & then they proceed to talk badly about the girl at the giftshop for making the reservation. Finally a gentlemen comes over & tells them to seat us. FYI: there were only 2 other couples seated inside and it is now 6:10p 5. The excursion compay onsite does airport shuttle. They scheduled us for a 3:45AM departure. The lobby was pitch black w Zen music on the loud speaker. The attendees were all sleep. We say in dark w no way to ck out. they turn on lights once shuttle reach front gate. The lady told us we need to ck out, we told here there was not one at front desk. we waited again but no showed so we got in van but they would not allow us to leave out gate. We go back, he scribbles our name/room# on note.no receipt. HORRIBLE PROCESS!!!

Stayed 7 nights in Jun 2025

Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only

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