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"Definitely not worth all of the hype. Poor service whenever we went to the bars or restaurant (staff never available) Breakfast hours are way too short to serve all the people they have staying. We were told one of the pools was strictly for adults yet children and families allowed in. I would not visit this place again."

"It is beautiful and surreal! "

"The service level at this hotel is terrible. Don’t be deceived with the beautiful surrounding forests and the well marketed architecture. There is almost no service. The staff is like floating clueless ghosts and everywhere in the hotel is freezing. The food is also terrible. Nawelpi is certainly not a 5 star hotel. I’d like to meet the person who gave 5 stars to this hotel. At best it’s 3 stars. The indifferent attitude of the staff is unforgivable. In the room, almost nothing works. "

"Do not go here. Terrible service, bad food, tiny run down roomes that come apart (shower fixtures falling down etc.). We had to give back the food as its was so bad. Customer service did not help at all - no discount provided. This place may have been good 10+ years ago. No upgrades to any of the dirty old furniture since then. Today it is a dump. "