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Reviews of National 9 - Nephi 9 Inn

2 out of 5
National 9 - Nephi 9 Inn
2160 South Main, Nephi, UT

Reviews

7.2

Good

Rating 10 - Excellent. 185 out of 871 reviews" "
Rating 8 - Good. 317 out of 871 reviews" "
Rating 6 - Okay. 199 out of 871 reviews" "
Rating 4 - Poor. 104 out of 871 reviews" "
Rating 2 - Terrible. 66 out of 871 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Selina

Disliked: Cleanliness
Stayed 3 nights in May 2024
Response from GM on 29 May,2024
Thank you for your review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Angelica

Liked: Cleanliness, property conditions & facilities
Great stay for a great Prices
Stayed 3 nights in May 2024
Response from Gm on 29 May,2024
Thank you for taking the time to leave us a review. We appreciate your business and look forward to seeing you again.

6/10 Okay

Merilee

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very nice. This place is what you'd expect for the price. Old, worn rooms. Most lighting doesn't work. Stairs by room are broken down and blocked off. Blood stain on sheets. Stains on towels. You get what you pay for. But for one night sleep, I'll suck it up. Lol
Stayed 1 night in May 2024

6/10 Okay

Shannon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price it was an ok room. They only clean the visible areas and not underneath or behind any furniture. There was a pair of shorts left behind one of the shelves we found. I told my son to not touch the curtains because I wasn’t sure what was on them. The floors creak horribly. I’ve been in worse but this could have been a lot better as well
Stayed 1 night in May 2024
Response from GM on 29 May,2024
Thank you for your feedback. We will use it to continue to improve our guest experience.

4/10 Poor

sharon

Liked: Staff & service
Disliked: Property conditions & facilities
The room given not cleaned. No hot tub. Then another room given. It was remodeled, Someone did poor job. Breakfast more continental. Property really needs remodeling. The front desk person was trying hard to help us. Almost cancelled and tried to find another property. But we were so tired.
Stayed 1 night in May 2024

8/10 Good

Jillyce

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 29 May,2024
Thank you for your review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Anthony

Liked: Staff & service, amenities, property conditions & facilities
Good local information leaflets
Stayed 1 night in May 2024
Response from GM on 22 May,2024
Thank you for your review. We appreciate your business and hope you have a great week.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upstairs in disrepair, unclean. No internet. Will not be back.
Stayed 1 night in May 2024
Response from GM on 22 May,2024
Thank you for your review. Your feedback is important to us.

2/10 Terrible

Megan

Stayed 1 night in Apr 2024
Response from Gm on 14 May,2024
Thank you for your review.

6/10 Okay

Connie L.

Business traveller
No blow dryer in room had to call office to get one to me.
Stayed 1 night in May 2024
Response from Gm on 10 May,2024
We are happy to hear that the desk was able to assist you with what you needed. We look forward to seeing you again soon.

10/10 Excellent

Michelle

Stayed 1 night in May 2024

2/10 Terrible

Stacey

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a very strong cigarette smoke smell and bed spread had cigarette burns in it. Very dirty will not stay here again.
Stayed 1 night in May 2024
Response from GM on 10 May,2024
You did book a smoking room and smoking rooms do usually hold that smell unfortunately. We do only have a couple smoking rooms all others rooms are non smoking. We hope you will give us another chance and we can get you into a non smoking room where I think you will be much happier.

4/10 Poor

Jill

Stayed 1 night in May 2024

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I thought we paid for hot water. That was a 25 minute wait. Remote did not work. They were willing to have us change rooms over a couple of remote batteries Smoke alarm chirped all night. Wonderful. Breakfast was as expected. Outside really needed a good scrubbing. Please remember to pull in straight in the parking lot. Under threat of being towed away. We shall avoid the establishment and any other motel with the name.
Stayed 1 night in May 2024
Response from GM on 10 May,2024
The way the building sets and the parking if we allow guests to back in and they run their vehicle to warm up the exhaust gets trapped in the hall way and with the heaters to the rooms as well as the doors to guest rooms, the exhaust can move into the room and that is not safe for the guest or emoployees so yes we ask that you do not back in for saftey.

6/10 Okay

Dawn, Calgary

Travelled with partner
Bed uncomfortable and squeaky when sat on.
Stayed 1 night in Apr 2024
Response from GM on 10 May,2024
Thank you for your feedback. We are working on replacing a lot of the mattresses soon. We hope you will give us another chance in the future.

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our key card did not work so we could not get into our room. The lady from the desk came and checked the door handle and said the batteries were dead and she could not help because her shift was up and she was going home. A man came to the desk and gave my husband another keycard and told him our room was "down at the end". It was in a different building at the end. A set of stairs we taped off with yellow tape because they were broken down and unsafe. We had to go up DIRTY and badly worn steps with a loose handrail. When we opened the door, there was a used Q-Tip right in from of the door on the floor, there were bits of crackers on the carpet and a hanger was on the floor. The room was horrible. It had a broken, dirty hide-a-bed, a broken lampshade and plug-ins without electrical power. The light in the toilet room did not work. The plug-in for the sink was pulled out. THIS PLACE SHOULD HAVE BEEN CONDEMNED TEN YEARS AGO OR MORE! IT IS A DISGRACE TO BE OPERATING IN THE USA!
Stayed 1 night in Apr 2024
Response from GM on 10 May,2024
Thank you for your review.

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying the stay
Stayed 1 night in Apr 2024
Response from Gm on 1 May,2024
Thank you. Hope to see you again soon.

6/10 Okay

Cj

Travelled with pets
Disliked: Property conditions & facilities
The place is run down and needs some upkeep. One set of stairs were crumbling. I had to put a towel down between the room and the bathroom due to carpet staples sticking up, poking my feet. The room was surface cleaned, however needed a deep cleaning.
Stayed 3 nights in Apr 2024
Response from GM on 30 Apr,2024
Thank you

6/10 Okay

wiliam

Disliked: Cleanliness, staff & service, property conditions & facilities
Old!
Stayed 1 night in Apr 2024
Response from GM on 26 Apr,2024
Thank you for your feedback.

6/10 Okay

Shirley

Travelled with partner
Disliked: Amenities, property conditions & facilities
The beds are so wore out and you sink all the way down, the toilet is broken and not even fadtene to the floor. Be very careful getting off of it or you'll fall over. The shower pull only lets half the water out of shower head leaving little pressure. Advertised breakfast but it is continental.. big difference.Certainly would not recommend this property to others or stay here again
Stayed 1 night in Apr 2024
Response from GM on 26 Apr,2024
Sorry you had received incorrect information on our breakfast as we only advertise as continental. We would be interested in where you saw the wrong information so that we can correct it. Again, we apologize.

6/10 Okay

Jerry

Disliked: Staff & service, property conditions & facilities
Poor amenities need usb ports. Lamp for night stand
Stayed 1 night in Apr 2024
Response from Gm on 30 Apr,2024
We will be looking into the suggestions made. Thank you . We appreciate your feedback and we hope you have a great week.

4/10 Poor

Ramon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor property
Stayed 1 night in Apr 2024
Response from Gm on 18 Apr,2024
Thank you

8/10 Good

Eugene

Expirence was good
Stayed 1 night in Apr 2024
Response from Gm on 14 Apr,2024
Thank you. We appreciate your business.

2/10 Terrible

Colleen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service provided by the GM Nancy. Would not recommend
Stayed 1 night in Apr 2024
Response from GM on 13 Apr,2024
Thank you for your feedback.

6/10 Okay

Ron

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on 13 Apr,2024
Thank you for your review.

4/10 Poor

Brooke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I couldnt take a comfortable shower. The water wouldnt get hot and it ended up all over the floor. I only had 3 rough towels to dry off with and dry the floor.
Stayed 1 night in Apr 2024
Response from GM on 13 Apr,2024
We are sorry to hear you did not enjoy your stay. We hope you will give us another chance to earn back your business in the future. Again we are sorry for the issues during your stay.

2/10 Terrible

Douglas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gm on 7 Apr,2024
Thank you for your review. We are sorry to hear that you did not enjoy your stay with us. We hope you will give us another chance in the future.

2/10 Terrible

Vivian

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had a flood in our room when the bathtub was draining. The front desk lady said she would contact Expedia to arrange for a price reduction/refund…never happened. The new tiles were cracked in the room we were moved to, and the room supplies were very limited and of poor quality. The parking space outside by the rooms was littered with cigarette butts.
Stayed 1 night in Apr 2024
Response from Gm on 6 Apr,2024
We too are not fond of the constant cigarette butts that are tossed onto the floor DAILY, we do provide many trash cans and butt cans throughout the property however we have not mastered the art of getting people to use them. We apologize for the inconvenience of the toilet overflowing onto the floor. though the desk clerk tried to do all she could to accommodate the situation and was able to get you into another room, we do apologize that it was not on the same floor we do understand that was important to you. We are looking into why you have not received any information from the discount situation. Again, we apologize for the issues that occurred during your stay and hope you give us another chance to earn back your business.

6/10 Okay

Carol

Travelled with family, Travelled with pets
There was nothing unique about this property but for the price it was average. The "breakfast" left something to be desired. Twinkies, etc. are not breakfast food IMHO. The advertised internet was not available. There is a small note in the office saying it might not be accessible in all areas -- it was even available in the office! Couldn't make a reservation for our next stop so that was very disappointing.
Stayed 1 night in Mar 2024
Response from Gm on 6 Apr,2024
Thank you for your review we will be looking into these issues mentioned. We hope you have a safe trip.

10/10 Excellent

R.Jordan

Stayed 1 night in Apr 2024
Response from GM on 26 Apr,2024
Thank you

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 6 Apr,2024
Thank you for your review.

4/10 Poor

Caren

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 6 Apr,2024
Thank you for your review.

2/10 Terrible

Tamara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in bathroom. Very unfriendly staff.
Stayed 2 nights in Mar 2024
Response from Gm on 1 Apr,2024
Thank you for your review.

2/10 Terrible

Joanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property unclean. Noisy party all night. Tried calling front desk about noise but they did not answer call. Uncomfortable beds. Would not recommend this property to anyone.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr,2024
We apologize for noisy guests that prevented you from having a good night, and that you did not get an answer on the phone. A desk clerk is available 24/7 however they may step away briefly to attend to a guest or other duties while on shift. We hope you will give us another chance in the future .

8/10 Good

Brooke

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on 1 Apr,2024
Thank you

8/10 Good

Rosemarie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find off of the interstate.
Stayed 1 night in Mar 2024
Response from Gm on 30 Mar,2024
Thank you for taking the time to leave us a review.

8/10 Good

Laurel

Stayed 1 night in Mar 2024
Response from Gm on 30 Mar,2024
Thank you for taking the time to leave us a review.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities
For the price... a pretty good place.
Stayed 1 night in Mar 2024
Response from GM on 30 Mar,2024
Thank you for taking the time to leave us a review.

6/10 Okay

Kenneth

Disliked: Property conditions & facilities
Average 2 star motel
Stayed 1 night in Mar 2024
Response from GM on 30 Mar,2024
Thank you for taking the time to leave us a review.

6/10 Okay

Taichelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property is very old. The room had trash still on the ground and some in the trash can. Also still had food in the "freezer". Continental breakfast was not worth the stay.
Stayed 1 night in Mar 2024
Response from GM on 30 Mar,2024
Thank you for your review/. We apologize for the issues you experienced during your stay. We hope you will stay with us again in the future.

8/10 Good

Kiah Brielle

Stayed 1 night in Mar 2024
Response from Gm on 13 Apr,2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old and needing work, but clean and bright. Good breakfast, friendly staff. Never felt unsafe. Nice basic lodging.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar,2024
Thank you for your review.

4/10 Poor

Valerie

Stayed 1 night in Feb 2024
Response from GM on 22 Mar,2024
Thank you for your review.

6/10 Okay

Verna

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk girl was very nice. The tv didn’t work. The room smelled funky. Showed us another room it smelled bad too. I think too many people with dogs
Stayed 1 night in Mar 2024
Response from GM on 18 Mar,2024
Thank you for your review. We appreciate your feedback. We will be looking into this immediately. We hope to earn your business in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Along the road, good price clean
Stayed 1 night in Feb 2024
Response from GM on 5 Mar,2024
THANK YOU FOR THE REVIEW. WE APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU AGAIN SOON.

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bit run down and older but for the price it’s ok!
Stayed 1 night in Mar 2024
Response from GM on 5 Mar,2024
THANK YOU FOR THE REVIEW. WE APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU AGAIN SOON.

8/10 Good

Delene

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from GM on 5 Mar,2024
THANK YOU FOR THE REVIEW. WE APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU AGAIN SOON.

8/10 Good

JoAnn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great reception. Clean quiet room. Great price.
Stayed 1 night in Feb 2024
Response from GM on 22 Feb,2024
Thank you for leaving us a review. We apricate your business.

8/10 Good

Dayna, Hurricane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for just a quick overnight, but the room was good and warm when we arrived. We slept well and the breakfast was sufficient with fruit, instant oatmeal choices, hard boiled eggs, waffles, and the typical Continental Breakfast things. I would stay here again.
Stayed 1 night in Feb 2024
Response from GM on 22 Feb,2024
We are glad to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to your next stay with us.

8/10 Good

Moira

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Clean with comfortable beds.
We booked this as our one night dog friendly stop over there and back to California from Canada. We had the same room on the way back as on the way down. Room was clean, linens, towels, clean. Bed comfortable. Our room was on the ground floor, which is easy in and out with the dog. No issue with noise. In our room there is a carpet holder exposed on the threshold of carpet to tile in the bathroom area and I did step on it a couple of times, which is a bit Ouchy, be nice if they fixed that. There was also no internet, they struggle to get consistent internet to all areas of the motel. If you plan to eat at Denny's mention you are staying at the motel and you will get a 10% discount.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb,2024
Thank you for taking the time to leave us a review. We appreciate your feedback. We have made note of the carpet to tile area and will work on getting that repaired. We look forward to seeing you again .