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Reviews of Grand Hotel Neum Wellness & Spa

3 out of 5
Grand Hotel Neum Wellness & Spa
Zagrebacka 2, Neum

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 102 reviews" "
Rating 8 - Good. 41 out of 102 reviews" "
Rating 6 - Okay. 15 out of 102 reviews" "
Rating 4 - Poor. 9 out of 102 reviews" "
Rating 2 - Terrible. 6 out of 102 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Good pools and beach access
Huge hotel in Neum. A decent gym, a large indoor pool and a really nice rooftop infinity pool. Access to the beach via the elevator then tunnel was a good bonus. Nice little bars and restaurants on the beach front. The Hotel was ok, service quite good. The breakfast was a bit of a let down in terms of quality. It was a bit chaotic because so many people in a large hotel but the quality of hot items was not good.
Stayed 1 night in Oct 2023

10/10 Excellent

Armin

Stayed 1 night in Aug 2023

8/10 Good

Sanela

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was not comfortable
Stayed 3 nights in Aug 2023

8/10 Good

Samra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall hotel was great and I will definitely come back. The outdoor restaurant by the beach did give me food poisoning so I do not recommend the palacinke from there.
Stayed 2 nights in Jul 2023

4/10 Poor

rahima

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and stinky
Stayed 3 nights in Jul 2023

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! I would highly recommend it to family and friends.
Stayed 2 nights in Jun 2023

10/10 Excellent

Maida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the pools, sounas, hammam and the building itself, food and the buffet is really well organized but rooms should be a little better cleaned and remodeled. Over all
Stayed 2 nights in Jul 2022

6/10 Okay

Irma

Travelled with family and small children
Liked: Cleanliness, amenities
The main floor(front desk) was nice and clean. The views from main floor is gorgeous. The staff was OK nothing extra ordinary. And the rooms it self not worth the money they charge, had sea view but it was partial view! Overall i would rated this place 3 stars
Stayed 2 nights in Jul 2022

10/10 Excellent

Syed, Oklahoma City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good and safe parking facility. Very easy access to the beach. Front desk staffs were very helpful and accommodating. We had a mix up with the reservation dates. It was quickly addressed and resolved. Rooms were as expected clean and all the things worked as expected. Great view from the restaurant and pool area. Will certainly come back for our next trip to Neum.
Stayed 1 night in May 2022
Response from GHN Team on 30 Jun,2022
Dear Syed, Thank you very much for your recent stay and this amazing review. We are delighted that you have really nice time in our hotel and we certainly hope that we will see each other again soon. With kindest regards,

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from GHN Team on 29 Sept,2021
Dear Gareth, Thank you very much for your recent stay and time you take to give us this fantastic grade. Wish you all the best.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rude staff, horrible food choices, funky smell
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Swimming pools, fitness center and dining room were great. This could be a 5-star Balkan hotel with a little effort.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Jun 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2020

8/10 Good

Kenan

Stayed 3 nights in Aug 2020

6/10 Okay

Mujic, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nije uredu da se djeca na bazenima kupaju gola ... to je Child abuse ...Mislim da bi managment hotel trebo preuzeti neke mjere da to sprijeci
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

6/10 Okay

rijad

Travelled with group
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
The views are incredible, some staff was friendly. the food was not that great and the beds were uncomfortable .
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff was great. Beautiful hotel. Only problem was not a lot of beach area, but the pool made up for it!
Stayed 2 nights in Jul 2019

8/10 Good

Shane

Liked: Staff & service
Relaxing
Nice location on the beach. Pool good. Rooms pleasant. No room service but can get hot water from bar for tea. A lot of tourist buses use this hotel.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, kindness of staff. The food. Access. Location.
Stayed 1 night in May 2019

10/10 Excellent

Stephen, USA

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Absolutely huge Hotel. There was like us in six other people in it.
Stayed 1 night in Mar 2019
Response from Boško Mustapić, Sales Department on 6 May,2019
Dear Mr. Stephen, Thank you for taking time to share your experience in our hotel with the rest of the Expedia community. We are delighted to hear that we have met your expectation and deserved maximum rating. We certainly hope that we will have chance to host you and your family again some time in the future. Best regards,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view overlooking Mostar. Short walk to the bridge
Stayed 2 nights in Oct 2018

8/10 Good

Chris

Great hotel to relax
The room was adequate size, clean and a good standard. We stayed for 3 nights all inclusive - the food was great, and the local wine not too bad! And the restaurant staff were all very polite and helpful. The wi-fi reception was good although slightly better in the public areas than the rooms. The Spa was lovely and I had a great massage from Boyana who really managed to work the knots in my shoulders. We always managed to find a spare sun lounger round the sea water spa pool. The only downside was they have opened a new infinity pool on the roof -it looks beautiful but they charge extra to use it (7 Euros per person) - so we didn't use it - and it looked like not many others have, it was very quiet up there.
Stayed 3 nights in Aug 2018

8/10 Good

Ottó

Stayed 3 nights in Oct 2023

10/10 Excellent

Ibolya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Pauli

Liked: Cleanliness
Disliked: Room comfort
Undvik detta hotel som badturist
Hotell för stora grupper och konferenser. Inget för vanliga turister. Långt till allt. Undvik shoppen i lobbyn. Damen är jätte elak.
Stayed 2 nights in Oct 2023

8/10 Good

Mirsad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Essen hat leider am Qualität nachgelassen!
Stayed 6 nights in Aug 2023

8/10 Good

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023

4/10 Poor

Amira

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hrana je jedna katastrofa
Stayed 6 nights in Aug 2023

6/10 Okay

Adisa

Stayed 4 nights in Aug 2023

8/10 Good

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Zijad

Liked: Cleanliness, property conditions & facilities
Gut
Stayed 3 nights in Aug 2023

8/10 Good

Sahman

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 12 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell, rent fint och fräscht. All personal var trevlig och hjälpsam. Rena rum och städning varje dag. Rekommenderar restaurangen på stranden. Maten var 10/10 och speciellt en stor eloge för servitörerna i strand restaurangen som såg till att du som kund alltid fick en trevlig kväll och god mat serverad.
Stayed 5 nights in Jul 2023

8/10 Good

Haris

Travelled with family and small children
Liked: Staff & service
Das Hotel war ok. Leider gab es zuwenige Parkplätze. Die Sonnenliegen und Sonnenschirmen waren kostenpflichtig.
Stayed 5 nights in Jul 2023

6/10 Okay

Basima

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Es gab Stromausfall über längere Zeit, nur ein Kofferwagen für alle Gäste im ganzen Hotel, Bademeister war nirgends am Pool, Klima hat im Zimmer sehr oft nicht funktioniert. Essen jeden Tag das selbe.
Stayed 5 nights in Jul 2023

8/10 Good

Emir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Mirsad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Lejla

Travelled with group
Liked: Staff & service, property conditions & facilities
Everything was good.the water of the infinity pool was too cold. We talked to other guests and they couldnt swim either because of the cold water.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mediha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nydelig👍
Stayed 5 nights in Jul 2023

8/10 Good

Lars-Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avkopplande badsemester
Vi bodde 5 nätter med halvpension i komfortabelt rum med sjöutsikt. Bra utrymme med väl fungerande AC, säkerhetsskåp och kylskåp. Städningen var snabb och bra. Hotellet var rökfritt. Badet vid stranden trångt och svårt med klapperstenen. Dock bra pooler på hotellet, speciellt takpoolen. Restaurangen mycket högljudd och stökig och maten var smaklös och saknade finess. Inte på 4 stjärnig nivå. Väldigt få av personalen klarade en dialog på Engelska, gällde även receptionspersonal. Informationspärm fanns i receptionen men texten var enbart på lokala språket. Hotellet ordnade inga egna aktiviteter för gästerna.
Stayed 5 nights in Jun 2023

10/10 Excellent

BARBARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Livello molto elevato, sia per la tipologia di camera che per la cucina. Struttura molto elegante ed accogliente, personale gentilissimo.
Stayed 1 night in Oct 2022

10/10 Excellent

Zijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Almir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedste hotel i neum
Det var så godt første gang, at jeg kom igen.
Stayed 1 night in Aug 2022

10/10 Excellent

Almir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vælg dette hotel
Det bedste hotel du kan finde i neum! Alle pengene værd. 10 minutters gang fra byen. Elsker især deres pool
Stayed 1 night in Aug 2022

4/10 Poor

Kathrine

Stayed 1 night in Sep 2022