6/10 Okay
Christian
14 Jul, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
I am writing to express my significant dissatisfaction with certain aspects of my stay at Hotel Centurion, particularly concerning the misleading advertisement and subsequent handling of the swimming pool facilities.
Upon booking, the hotel's prominent advertising of a swimming pool was a key factor in my decision. However, it was only upon arrival that I discovered an additional fee is required to use this amenity. This undisclosed charge is deceptive and feels like a bait-and-switch tactic, which is unacceptable for a hotel of your supposed standard.
My frustration was further compounded when I purchased a full-day pool ticket. I was explicitly informed that I could enter and exit the pool area freely throughout the day. Yet, upon attempting to re-enter, I was abruptly told that I should have notified the staff of my intention to leave in advance. This crucial information was never communicated to me at the time of purchase, leading to unnecessary inconvenience and a feeling of being misled.
Compounding this issue, the ticket attendant's behavior was profoundly unprofessional and disrespectful. During our discussion, which I conducted in English, she proceeded to make disparaging remarks about me in German to other customers in the queue, all while they clearly found amusement in the situation. As a non-German speaker, it was deeply insulting and humiliating to be the subject of ridicule in a language I do not understand, especially when the interaction was clearly negative
Christian
Stayed 2 nights in Jul 2025