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Reviews of Edelweiss Inn And Suites

2.5 out of 5
Edelweiss Inn And Suites
1063 Ih35 North, New Braunfels, TX

Reviews

4.8
Rating 10 - Excellent. 28 out of 321 reviews" "
Rating 8 - Good. 52 out of 321 reviews" "
Rating 6 - Okay. 47 out of 321 reviews" "
Rating 4 - Poor. 64 out of 321 reviews" "
Rating 2 - Terrible. 130 out of 321 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clearly old, but very quaint. We were surprised that the room was so quiet, especially being right next to the Interstate, and we were in a room right next to the parking lot. Never heard a sound once our room door closed, as though the room was sound-proof! Adding a door to the toilet/shower room wouldn't hurt, but otherwise, our stay was good. No complaints.
Stayed 1 night in May 2024
Response from Julie on 20 May,2024
Thank you for your review

8/10 Good

James, Vail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very rustic and German themed. The rooms are a bit out dated but it had a charm.
Stayed 2 nights in May 2024

4/10 Poor

Shirley

Travelled with family
Disliked: Amenities, property conditions & facilities
Two adults and two kids; we were in NB for a family reunion. We chose Edelweiss for the cost and location, and specifically for the free breakfast. There was no coffee with the coffee maker, no cups or glasses. There were two towels for the four of us. One of the lamps had no light bulb. No batteries in the TV remote. Saturday morning we went to the lobby for breakfast at 8:10 and were told breakfast is served 5:00 - 8:00 a.m. so it was too late. Sunday morning we went at 7:00 a.m. and were told it wasn't ready yet and to come back after they set it up. We went back at 7:30 and there was horrible coffee, orange juice, and granola bars. The management was very nice and courteous, but the rest was lacking.
Stayed 2 nights in Mar 2024

6/10 Okay

Victoria

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bonnie, Karnes City

Liked: Cleanliness, staff & service, property conditions & facilities
Nice easy friendly check in
Stayed 1 night in Dec 2023

6/10 Okay

Veronica

Travelled with family
Disliked: Amenities, property conditions & facilities
Very old property.
Stayed 1 night in Nov 2023

2/10 Terrible

Anthron

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay here again. The area is allowed to be unsafe by the staff and the staff doesn’t care what goes on outside on the property.
Stayed 1 night in Oct 2023

2/10 Terrible

Andrew

Disliked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Dennis

Stayed 1 night in Jul 2023

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grungy cheap hotel with unclean rooms Saw rats outside property
Stayed 1 night in Jul 2023

6/10 Okay

Dwain

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bed was comfortable. There was a hot tub in our room but an extra fee to use it. The refrigerator had to be plugged up but gave off so much heat to run it. The air conditioner leaked water. There was no working ice machine. It was an ok hotel, I just didn't think it was worth what I paid.
Stayed 1 night in Jul 2023

4/10 Poor

Gilberto

Stayed 2 nights in Jul 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and location
Stayed 1 night in Jun 2023

2/10 Terrible

Jacqueline

Stayed 1 night in Jun 2023

8/10 Good

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from JULIE on 27 May,2023
Thank you

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night that felt like a year
This was an awful motel/inn.... The room has not been updated in years. The bedding had holes, the AC did not work, you are not allowed to get ice until July 1st. Now this is Texas you need AC and Ice. The in room refrigerator did not work, no coffee for the coffee pot. The free breakfast was not really breakfast but burnt coffee in the lobby. The restroom had not fully been cleaned in awhile. The clerk hand wrote my Credit Card number down on a piece of paper anyone could see. The door was not sealed so you could hear everything from outside. To say we spent a year here last Saturday night would be an understatement. Avoid at all cost, all though it looks like a really cool German hotel it is not!
Stayed 1 night in Apr 2023

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

yanko rene

Stayed 1 night in Oct 2022

6/10 Okay

Cipriano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
My recent stay
Stay was a good stay. Entrance is beautiful full of flowers. parking spots are a bit small and tight for trucks. Entering the room it was a very nice beautiful room. Well maintained to the naked eye and clean. Did not likes 3 Beds pillows were flat I have a 1 1/2 year old and I got a handicap room when I didnt book one so there were 2 port a potty’s in the corner of the room outside the restroom. Had to be mindful he didn’t go that area to touch the port a potty’s. Restroom had no door for privacy but it did have a curtain before going into the wash room
Stayed 1 night in Oct 2022

2/10 Terrible

Gerald

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Cable didn’t work plus it was super dirty and old
Stayed 1 night in Sep 2022

2/10 Terrible

Patrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the freeway, was locked out of our room
Stayed 1 night in Aug 2022

6/10 Okay

Paula

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Klara

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Very weak wi-fi. Weird people around the area
Stayed 7 nights in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional and not worth the money
The room was extremely hot. Took a nap when we got there and woke up drenched with sweat. When front desk was told about the issue they sent a tech to look at AC but said it was working perfectly. After getting back from a night out i asked the front desk for a fan and was told they would send one up. After waiting an hr i called back and was told the AC was fine. Front desk gave me attitude but eventually brought a fan. The following morning an hr before check out the front desk called every 15 min to remind us that check out was at 11. At 1055 there was a lady knocking on our door asking if we were checking out on time. Oh and to top it all off there was no toilet paper in the restroom.
Stayed 1 night in Jul 2022

2/10 Terrible

Gina, Honolulu

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so filthy, I didn’t feel comfortable staying. There were also homeless people loitering in the parking lot and a drug deal/prostitute situation happening in front of our room. We left
Stayed 1 night in Jul 2022

4/10 Poor

Tara

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I didnt care for the property other than it was in a good location. The handicap parking was covered with plants. We had friends to meet up with us before going to Landa Park and they called into our room and said we couldnt have anyone else in our room....WHAT! We had to go to office and let them know they were just meeting us and the had their own room down the street. Will not stay here again
Stayed 2 nights in May 2022

2/10 Terrible

Denise

Stayed 2 nights in Apr 2022

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
too much messiness
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Checked out after 5 minutes
Room smelled of smoke, property very outdated, plants all over parking near entrance including a hottub sitting in the parking lot. Unsafe location, people wandering near the cars and the gas station. Sheets are stained and no way we were going to stay.
Stayed 1 night in Apr 2022

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The management was very rude. Place filthy and cops there to arrest tenants on the property.
Stayed 1 night in Apr 2022

6/10 Okay

Jasmine

Business traveller
Liked: Cleanliness
It isn’t a bad place to stay, but it doesn’t look like it’s been updated since the 80s. As a woman traveling alone for this trip, the area just seemed a little…uneasy. It’s nothing against the property, it was actually a pretty good trip, it just really creeped me out as a young woman who’s never traveled alone before.
Stayed 2 nights in Mar 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Julie on 1 Dec,2021
Thank you for the great feedback!

8/10 Good

Charles

Disliked: Property conditions & facilities
My Stay , Charles
I could not get the Wi-Fi to work on my Apple cell phone or my iPad. There was a nail that was sticking up and the door plate going from the bedroom living area to the bath area that had a nail that was protruding in my co resident Foot caught on it. It is an older hotel and otherwise fairly well maintained. Overall I enjoyed my stay there. It is a bit oddly located for entrance and departure. But new Braunfels is fairly easy to get around in. I should add The hotel maintenance did respond quickly to the nail on the door plate.
Stayed 3 nights in Nov 2021
Response from julie on 14 Nov,2021
THANK YOU FOR THE FEEDBACK

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated/dirty/cluttered
We didnt stay because our room was dirty like someone had been in there prior to our stay and left take out on the furniture. The smell was horrible , as the ac was left off also.
Stayed 1 night in Oct 2021

2/10 Terrible

Vilma

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is very dirty. Dead cockroaches in the bathroom and on the bed. Homeless people are right outside in the parking lot. I assume they live at the gas station property. A scary and unsanitary experience to say the least.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Super hot, poor night staff, no toilet paper
Stayed 1 night in Aug 2021

4/10 Poor

Jamie

Stayed 2 nights in Aug 2021

4/10 Poor

Juan

Travelled with group
Disliked: Cleanliness, property conditions & facilities
It was cluttered with plants and appliances. The rooms were dirty. It appears they cleaned minimal. If you looked around the floor and corners you would find trash hair. The bathroom tub leaked (not so eco-friendly). The sink spout sprayed all over the counter.
Stayed 1 night in Jul 2021

2/10 Terrible

Madison

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
DO NOT STAY HERE! The hotel was FULL of cockroaches, smelled horrible. There were stains everywhere. Gave me total creep vibes. The front desk attendant assured me he would not charge me, since I decided to leave, but he did. He was also very rude and aggressive. I advise women to take caution and to not enter alone at night. He followed me out to my car screaming at me.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
THE LOCATION IS PERFECT! Getting into and out of can be a challenge. It is a quaint little place, neat, clean. However, outdated in today's fast paced world. If your sharing the room with your spouse privacy is not an issue. With non-relatives privacy would be an issue due to no door on the restroom. A curtain is all that separates one from everyone else in the room. Despite the privacy issue I would be tempted to stay because of the location and the service from the front office and staff.
Stayed 2 nights in Jul 2021
Response from Julie on 27 Jul,2021
Thank you for the feedback

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place hasn't been update since it was built, it looks like. It reminded me of the motels you see in horror movies that are cliche bad. For the price, it was one of the worst places I've ever stayed -- and I've been to Iraq. So close to the freeway and with paper thin walls, you could hear every passing car. The toilet ran all night long and would only stop briefly if you jiggled the handle. The desk clerk explained the wifi password but neglected to mention that it wasn't working or did not extend to our room. The TV initially didn't work. The beds felt like cinder blocks and the sheets were suspect. We initially planned to stay two nights but after a few hours, I made a reservation elsewhere in town to get the hell out of that room. Just awful.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
The owner of the property was rude.
Stayed 1 night in Jul 2021

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
It’s very old. There are so many plants and an accumulation of stuff outside that it’s hard to find the way to the office door. Rang bell for quite a while before anyone showed up. Someone lurking around in the corner peaking from behind a tree on occasion in the parking lot. Air condition unit rocked but room smells a bit musty. Curtains, linens, furniture and bedspread very old. Pretty expensive for not having coffee, breakfast, pool, etc. Staff was nice though!
Stayed 2 nights in Jun 2021

2/10 Terrible

Jennifer

Disliked: Staff & service
Terrible hotel
Management took over an hour to check me in. Then before check out management was peeking into the window. Creepy 💀
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I did not like the location, the tenants, the staff. IT was very expensive for the quality.
Stayed 1 night in Jun 2021

4/10 Poor

Esther

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
No review
Stayed 1 night in May 2021
Response from julie on 21 Jun,2021
thank you