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Reviews of Hotel Le Marais

3.5 out of 5
Hotel Le Marais
717 Conti St., New Orleans, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 493 out of 1003 reviews" "
Rating 8 - Good. 286 out of 1003 reviews" "
Rating 6 - Okay. 119 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Eydie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. Quiet for sleeping but 1/2 block to Bourbon St which is noisy and dirty. Good location for walking to many different areas in the city.
Stayed 5 nights in May 2024

10/10 Excellent

gene

Travelled with partner
We enjoyed our stay immensely. The people are pleasant and helpful. It is quaint, quiet, and conveniently located.
Stayed 3 nights in Apr 2024
Response from Hotel le Marais on 30 Apr,2024
Thank you so much for sharing, Gene! It was wonderful to have you as our guest.

8/10 Good

Richard

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Close to everything. Didn't like that the hotel bar was closed, so that took away from it a bit. Otherwise a good value.
Stayed 3 nights in Apr 2024
Response from Hotel Le Marais on 29 Apr,2024
Thank you, Richard. It was a pleasure to host you!

4/10 Poor

Russell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoke alarm kept going off in the middle of the night when we were sleeping. The people in the next room were being loud and noisy.
Stayed 2 nights in Mar 2024
Response from Hotel Le Marais on 29 Apr,2024
We apologize for the alarm and noise. We do appreciate your feedback, and it was a pleasure to host you.

6/10 Okay

Nicole, Naperville

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I enjoyed my stay at Hotel Le Marias. I thought it was charming. The staff was all wonderful - so friendly and helpful. Housekeeping was delightful and did a fantastic job. I was just disappointed in the cleanliness and condition of our room. The walls were gouged, the mirror was falling off, walls had been patched and not painted the same color. The vanity was chipped on the corner. There was some sort of sticky substance with hair stuckin it on the wall near the window. Despite this, I still enjoyed my stay.
Stayed 3 nights in Apr 2024
Response from Hotel Le Marais on 29 Apr,2024
Thank you for sharing, Nicole. We appreciate your feedback, and it was wonderful to have you as our guest.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a perfect location if you want to be where the action is. Would stay again for the price point.
Stayed 3 nights in Apr 2024
Response from Hotel Le Marais on 23 Apr,2024
Thank you, Amanda! It was wonderful having you as our guest, and look forward to welcoming you back!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, the free bottled water was so appreciated! The room was clean with a very comfortable bed, we slept amazingly well. For being right off Bourbon St the hotel was very quiet. Only downside was how slow the elevator was, but for the price and location... you can't really complain. We will definitely come back and stay again!!
Stayed 4 nights in Apr 2024
Response from Hotel Le Marais on 12 Apr,2024
Thank you, Amy! We are so happy that you enjoyed your stay with us! It was a pleasure to host you, and look forward to welcome you back.

6/10 Okay

Vince

Travelled with family
Liked: Amenities
Found a spider and a cockroach in our bathroom.
Stayed 4 nights in Apr 2024
Response from Hotel Le Marais on 11 Apr,2024
Thank you for your feedback, Vince. We apologize for that experience, and I'll forward your notes along. We hope you had a great time in New Orleans, and we wish you safe travels.

6/10 Okay

Liliana

Business traveller
Liked: Cleanliness, staff & service, amenities
Patio, had a small pool, water is dirty. Sits were nice, plant’s around the patio were nice cool view, however we saw a rat behind plants.
Stayed 1 night in Apr 2024
Response from Hotel Le Marais on 11 Apr,2024
Hi Liliana, and thank you for your feedback, as it helps us better our team and hotel. We're sorry your stay was less than perfect, and we hope you made some wonderful memories in NOLA.

8/10 Good

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cozy. Whenever sat on the balcony and looked at down to the pool area reminded me of Paris.
Stayed 3 nights in Apr 2024
Response from Hotel Le Marais on 9 Apr,2024
Thank you, Ismail! We appreciate your feedback, and it was a pleasure to host you. We are happy to see that you enjoyed your stay, and we wish you safe travels.

8/10 Good

Emanuel

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Le Marais on 9 Apr,2024
Thank you, Emanuel! We are happy to see that you enjoyed your time with us, and it was wonderful having you as our guest.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had great stay. Extremely close to all the things we wanted to experience. Located in the French Quarter, a super quick walk to Bourbon Street, great food, etc.
Stayed 3 nights in Mar 2024
Response from Hotel Le Marais on 4 Apr,2024
Thank you, Denise! We are so glad to hear that you enjoyed your time with us! It was a pleasure having you and we hope to see you again soon!

10/10 Excellent

Andrew, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 1/2 block from Bourbon Street. Even being that close to all the action, our room was very quiet! The staff was attentive to our needs. Valet parking is located directly across the street. Only complaint was that the sliding door to the bathroom was difficult for my 84 year old mom to move. Will definitely stay here again the next time I'm in NOLA!
Stayed 5 nights in Mar 2024
Response from Hotel Le Marais on 4 Apr,2024
Thank you for sharing, Andrew! We are happy to see that you had a great experience. It was a pleasure to host you, and we look forward to welcoming you back.

8/10 Good

Debra Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel accommodations were great, pool was a little small but pool area was comfortable and inviting. Half block from Bourbon street, short walk to Jackson Square park and other sites.
Stayed 5 nights in Mar 2024
Response from Hotel Le Marais on 4 Apr,2024
Thank you, Debra! It was a pleasure to host you and have you as our guest. We hope you made some wonderful memories, and we wish you many safe travels.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Le Marais on 4 Apr,2024
Thank you, Randy! It was a pleasure to host you and have you as our guest, and hope to welcome you back soon.

6/10 Okay

Tammy

Liked: Cleanliness, staff & service
No on-site dining and bar was closed the entire time. Didn’t like that there was in room mini frig. Room was clean and staff were wonderful.
Stayed 5 nights in Mar 2024
Response from Hotel Le Marais on 1 Apr,2024
Thank you, Tammy. We are sorry that your stay was less than satisfactory, but we do hope you made some great memories in NOLA.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. Everything is easily within walking distance. The staff members are very friendly and helpful. The property and rooms are nice and comfortable. This is my second time staying there and I will be back!
Stayed 5 nights in Mar 2024
Response from Hotel Le Marais on 26 Mar,2024
Good morning, and thank you for leaving us your feedback and review. We are thrilled to see that you enjoyed your stay with us, and it was a pleasure to host you.

8/10 Good

Lorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was comfortable/clean and staff was very friendly/helpful. Get a courtyard room so you will not hear the street late night noise on the weekend.
Stayed 1 night in Mar 2024
Response from Hotel Le Marais on 26 Mar,2024
Thank you for the feedback, Lorie! We are so happy to see you enjoyed your stay. It was a pleasure having you as a guest.

10/10 Excellent

Sheyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the heart of everything
Stayed 3 nights in Mar 2024
Response from Hotel Le Marais on 19 Mar,2024
Thank you, Sheyna. We are so happy to see that you enjoyed your stay and location. We hope you also enjoyed all of New Orleans, and made some wonderful memories.

10/10 Excellent

Andrea A

Travelled with partner
Liked: Cleanliness, staff & service
Very chic hotel! Close to everything! Staff is nice.
Stayed 4 nights in Mar 2024
Response from Hotel Le Marais on 18 Mar,2024
Thank you for your review. We look forward to seeing you in the future.

8/10 Good

Akash Ganapathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 2 nights in Mar 2024
Response from Hotel Le Marais on 18 Mar,2024
Thank you for your response. We look forward to your return.

4/10 Poor

Erica

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel is next to Bourbon Street so it is convenient however the walls are paper thin and you can hear everyone in the hall and in the next room talking at a normal volume. Which isn't a problem during the day but when it's 3-4 am and people are playing loud music and scream-singing it's a lot. Also, the dresser was falling apart, the toilet was dirty, the towels had holes in them, and the sheets where stained. It was all a lot and I won't be booking with them again.
Stayed 7 nights in Mar 2024
Response from Hotel Le Marais on 18 Mar,2024
Thank you for your review. We will share your concerns with our staff.

6/10 Okay

Jonarque

Travelled with group
Disliked: Amenities
Stayed 3 nights in Mar 2024
Response from Hotel Le Marais on 18 Mar,2024
Thank you for your response. We look forward to your return.

4/10 Poor

Alec

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Mold in coffe pot. Hair in shower. Overcharged for parking
Stayed 2 nights in Mar 2024
Response from Hotel Le Marais on 18 Mar,2024
Thank you for your review. We will share your concerns with our staff.

10/10 Excellent

Adair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 1 night in Mar 2024
Response from Hotel Le Marais on 15 Mar,2024
Thank you for your review. We look forward to seeing you return.

10/10 Excellent

Vanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and conveniently located for attractions and restaurants. Hotel bar was closed and didn't offer breakfast. Complimentary water and coffee provided in room and lobby.
Stayed 3 nights in Mar 2024
Response from Hotel Le Marais on 13 Mar,2024
Thank you for your review. We will get with your agent to update our amenities. We hope you will return soon.

10/10 Excellent

Ester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both front desk agents were amazing. Very kind & patient. Rooms were clean & up to date! Can not wait to stay here again
Stayed 1 night in Mar 2024
Response from Hotel Le Marais on 13 Mar,2024
Thank you for your review. We will share with our staff. We hope you return soon.

6/10 Okay

karla

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Le Marais on 13 Mar,2024
Thank you for your response. We hope you return soon.

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, property conditions & facilities
M
Stayed 1 night in Mar 2024
Response from Hotel Le Marais | J Collection Hotels on 12 Mar,2024
Hi Tom! We are so excited to see that you enjoyed your stay with us, and it was such a pleasure to host you. We hope you enjoyed your trip to New Orleans and wish you many safe travels.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees are friendly and say good morning to you. The hotel is very clean and closed to Bourbon St. New Orleans. Try this hotel you will agree with me.
Stayed 1 night in Mar 2024
Response from Hotel Le Marais on 15 Mar,2024
Thank you, for taking the time to write this review and giving us your recommendation, Roy. We appreciate your feedback; it was a pleasure to host you it was wonderful to have you as our guest! Safe travels!

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Employees welcome you the hotel. Employees are friendly. The hotel room are clean as well as the front desk and hallways. You are with in a100 feet of Bourbon St. Close to restaurants, bars and souvenir stores. I will be back and you should go there.
Stayed 4 nights in Mar 2024
Response from Hotel Le Marais on 12 Mar,2024
Thank you, Roy! for taking the time to write this review. We appreciate your feedback; it was a pleasure to host you and it was wonderful to have you as our guest! Safe travels!

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, cute, clean and comfortable. We stayed 2 nights. The only downside was that at around 2AM the smoke detectors went off and woke everyone up. We went down 5 flights of stairs to be told it was a false alarm the first night. This happened again at the same time the second night. It was impossible for my husband and I to get back to sleep after that scare.
Stayed 2 nights in Mar 2024
Response from Hotel Le Marais on 8 Mar,2024
Thank you for your review. We have had the fire alarm company come out and fix that problem. We hope you will return again.

6/10 Okay

Brittney

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Le Marais | J Collection Hotels on 4 Mar,2024
Thank you so much! It was a pleasure to host you. We are happy to read that you enjoyed your stay with us, and we look forward to welcoming you back! Wishing you many safe travels!

4/10 Poor

fiorella

Travelled with family
Disliked: Amenities, property conditions & facilities
It was dated and small with dark hallways and rooms. Some of the staff were pleasant and the rest were not even mindful of who was coming or going. The place did not live up to the expectations and description online.
Stayed 1 night in Feb 2024
Response from Hotel Le Marais | J Collection Hotels on 27 Feb,2024
Good afternoon, thank you for leaving your feedback, we appreciate your time. We apologize for a less than satisfactory experience, and for not living up to expectations. We do hope you enjoyed New Orleans, and wish you many safe travels.

6/10 Okay

Crystal Lynn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was amazing, but the room and cleanliness very much lacked. Very noisy, thin walls. You can hear everyone walking down the hallway and conversations at elevator. Location was very convenient to Bourbon Street without being on Bourbon Street. Valet parking was easy and Christian was the best.
Stayed 3 nights in Feb 2024
Response from Hotel Le Marais on 27 Feb,2024
Thank you for the review Crystal. It was a pleasure to host you. We do apologize for the few shortcomings, and I will forward your notes along. We look forward to another opportunity to host you, and wish you many safe travels.

8/10 Good

Shameeka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is not a new hotel, but it is clean. The room that I stayed in had a vanity in the bathroom that was cracked on the side, and the toilet was a bit shaky. There is no fridge or microwave in the room, so it's best not to bring food back to your room if you want it to stay safe to eat. The front desk clerk; Pierre was amazing! He was very helpful and courteous. He deserves 5 stars. I like that this hotel is surrounded by so many things to do, see, eat, and hear. If you want to stay in a budget friendly clean hotel that is surrounded by all the action that New Orleans has to offer, then I recommend this hotel.
Stayed 3 nights in Feb 2024
Response from Hotel Le Marais | J Collection Hotels on 27 Feb,2024
Thank you so much, Shameeka! It was so great having you as our guest, and a pleasure to host you. Wishing you safe travels!

2/10 Terrible

Lawrence

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My wife and I visted your hotel Le Marais from Febuary 14th to Febuary 19th for my 50th birthday celebration and stayed in room 206. We wanted to choose a hotel that was upscale, close to the strip with in house amenities but what we got was a very small room (Premium Room) and not one of the simplest amenities. If I was to give anything a good rating it would be the location and the staff. I also had 14 other people that joined us on our recommendation that were extremely disappointed. From the arrival we were greeted with extreme disappointment with the bar and being told that it had been closed since Covid but the website never mentioned any such thing, the outdoor area that was filthy, and the pool looks like a cesspool, to the reck of a premium suite that we paid extra for and smelt like gym socks as if the rugs had never been washed, to the elevator malfunctioning repeatedly, this hotel disappointed in every area that we could think of. The outdoor furniture is in horrible shape and was not cleaned and the indoor furniture was only slightly better. The draft in the half locking balcony in the premuim room was brutal with the temputre droppingf below 35 degrees outside it became a huge chore to warm the room and stay warm with the flimsy bedding. We did not even have a refigerator or microwave to keep our food cold or to warm it up. There was not one microwave in the entire builbing from what we were told which is extremly unacceptable.
Stayed 1 night in Feb 2024
Response from Hotel Le Marais on 23 Feb,2024
Thank you for sharing your concerns with us.We are sorry you did not enjoy your stay with us. Concerning our bar, we will reach out to our third-party sites to ensure they are not providing inaccurate information as our bar has been closed for some time. Our pool is saltwater instead of chorine and was the color of the tiles paving the floor. In this instance, it was in great condition.We encourage guests to bring their concerns to our attention during their stay so we can address the issues. We have passed along all feedback provided to us to the appropriate departments.This is not the standard for us, and we will take your feedback to further help guests receive a first-class treatment. If you visit New Orleans again, please don’t hesitate to reach out in advance so we can make sure your stay will be exceptional.

4/10 Poor

Lawrence

Stayed 1 night in Feb 2024
Response from Hotel Le Marais on 22 Mar,2024
We are sorry to see that you stay with us was less than satisfactory. We hope you enjoyed the rest of trip to New Orleans and made some wonderful memories.

10/10 Excellent

Marisa, Salinas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Feb 2024
Response from Hotel Le Marais on 20 Feb,2024
Thank you, Marisa! We are happy to see that you enjoyed your stay with us, and we hope that you enjoyed the rest of New Orleans. Safe travels!

10/10 Excellent

Karie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and comfortable. I loved how staff came and made the beds every day, and they locked the front door when it got late. It was such a nice touch, and i felt safe. The hotel is in a great location, very walkable in the french quarter and all the sights. The staff was kind and accommodating.
Stayed 4 nights in Feb 2024
Response from Hotel Le Marais on 18 Feb,2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept and clean. I especially loved how the building retains its original structure as it adds to the experience.
Stayed 4 nights in Feb 2024
Response from Hotel Le Marais on 18 Feb,2024
Thank you for your review. We look forward to seeing you soon.

10/10 Excellent

ALISON

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location just steps off of Bourbon. Fairly quiet, small hotel with controlled access during Mardi Gras. Friendly staff. Enjoyed Copper Monkey being right next door. Very difficult to navigate to the parking garage as many streets are blocked off. Valet parking is expensive considering it is ill-advised to take your car anywhere during your stay, but very nice that they bring your car to the door when you check out.
Stayed 3 nights in Feb 2024
Response from Hotel Le Marais on 18 Feb,2024
Thank you for your review. We look forward to seeing you soon.

6/10 Okay

Charlotte

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The Hotel was near resturant and close to several bouquets, but I was disappointed to know there was not microwave available for the guest
Stayed 4 nights in Feb 2024
Response from Hotel Le Marais on 15 Feb,2024
Thank you for your review. We will consider your suggestion. We look forward to seeing you again.

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very helpful and nice
Stayed 4 nights in Feb 2024
Response from Hotel Le Marais on 15 Feb,2024
Thank you for your review. We look forward to seeing you in the future.

8/10 Good

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Le Marais on 15 Feb,2024
Thank you for your response. We look forward to seeing you again.

8/10 Good

Paula

Stayed 3 nights in Feb 2024
Response from Hotel Le Marais on 20 Mar,2024
Thank you, Paula. We hope you enjoyed you trip to New Orleans, and made some wonderful memories. It was a pleasure to host you, and we look forward to seeing you again.

8/10 Good

Kathie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel La Marais is in the perfect location. It is a good choice for the price. It was clean, and comfortable enough. We only slept and showered there… btw the water pressure in the shower is wonderful! It is not a super luxurious hotel but just fine with everything you need all around you! Pete’s coffee and French Truck coffee are near by. Plenty of restaurants also near by. Bourbon street and Royal street are footsteps away. The staff were super sweet and friendly!!! We really loved the staff!!! We had a good stay and it didn’t break the bank!
Stayed 3 nights in Feb 2024
Response from Hotel Le Marais on 8 Feb,2024
Thank you for your review. We look forward to seeing you again.

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just do it
Beds comfy, right of bourbon and all the action but room quiet. We would definitely stay again. Would only recommend that the open the bar. We were stuck there on a rainy day and would had been great to have a drink and hang out there
Stayed 2 nights in Feb 2024
Response from Hotel Le Marais on 8 Feb,2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Lissette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and close to Bourbon Street.
Response from Hotel Le Marais on 8 Feb,2024
Thank you for your review. We look forward to seeing you return.

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Cleaning staff attention to room not great. First room I was given had a toile tank hose leak..I walked into a bathroom with water all over floor. Second room I was given had a huge bundle of hair on the bathroom floor.
Stayed 3 nights in Jan 2024
Response from EP on 3 Feb,2024
Thank you for your feedback.