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Reviews of AC Hotel by Marriott New York Downtown

3.5 out of 5
AC Hotel by Marriott New York Downtown
151 Maiden Ln, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1000 reviews" "
Rating 8 - Good. 202 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CK on 30 Apr,2024
Thanks for staying with us!

6/10 Okay

cierra

Liked: Cleanliness, staff & service
maintenance on elevators just need to be worked on
Stayed 1 night in Apr 2024
Response from CK on 25 Apr,2024
Thanks for staying with us

10/10 Excellent

Thrayland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from CK on 25 Apr,2024
Thanks for staying with us

10/10 Excellent

Manthan Jayeshbhai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad parking facilities paid almost same as my room charge
Stayed 1 night in Apr 2024
Response from CK on 24 Apr,2024
Hello Manthan, sorry about the price of parking. Unfortunately, we do not have our own parking facility. Thanks for staying with us

8/10 Good

Dominique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel just wish the toilet seat was cleaner. I also booked a River View but my view was of the city.
Stayed 1 night in Apr 2024
Response from Ck on 13 Apr,2024
Thanks for staying with us

10/10 Excellent

Cintia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. We loved our room view. Everything was clean and well maintained. We look forward to returning.
Stayed 1 night in Mar 2024
Response from Ck on 9 Apr,2024
Thanks for staying with us

10/10 Excellent

Murray, Esquimalt

Liked: Amenities, property conditions & facilities
Overall, excellent. The staff is terrific.
Stayed 2 nights in Apr 2024
Response from CK on 8 Apr,2024
Thanks for staying with us

10/10 Excellent

Joo Hyun Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of river
Stayed 2 nights in Mar 2024
Response from Ck on 6 Apr,2024
Thanks for staying with us

6/10 Okay

satish

Travelled with family
Liked: Cleanliness
They did not clean our room for one night
Stayed 4 nights in Mar 2024
Response from GM on 5 Apr,2024
Dear satish, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Craig Kepple, GM

10/10 Excellent

Heng

Stayed 1 night in Mar 2024
Response from Ck on 1 Apr,2024
Thanks for staying with us

10/10 Excellent

miriam, Chula Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location
Stayed 5 nights in Mar 2024
Response from Ck on 31 Mar,2024
Thanks for staying with us

6/10 Okay

Ryan

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was nice and clean but wasn't the most convenient to navigate to/from when you aren't utilizing Uber. The 2 major inconveninces were the fact that there wasn't a microwave available on site and the only ice machine in the entire building was located on the 3rd floor and if my recollection is correct, there were over 20 floors in total. The staff did explain it was due to "one bad apple" but it was still frustrating.
Stayed 3 nights in Mar 2024
Response from CK on 27 Mar,2024
Thanks for staying with us!

10/10 Excellent

Catherine

Travelled with family
Great stay! Good staff!
Stayed 3 nights in Mar 2024
Response from Ck on 24 Mar,2024
Thanks for staying with us

10/10 Excellent

Martin

Stayed 3 nights in Mar 2024
Response from CK on 17 Apr,2024
Thanks for staying with us

10/10 Excellent

Kellyann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 1 night in Mar 2024
Response from GM on 24 Mar,2024
Dear Kellyann, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Craig Kepple, GM

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Anything I asked for, they were super accommodating Will stay there again
Stayed 4 nights in Mar 2024
Response from Ck on 22 Mar,2024
Thanks for staying with us

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from CK on 23 Mar,2024
Thanks for staying with us!

10/10 Excellent

Jody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the financial district, quiet and impeccably clean.
Stayed 4 nights in Mar 2024
Response from Ck on 26 Mar,2024
Thanks for staying with us

8/10 Good

Tsoi Miu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ck on 22 Mar,2024
Thanks for staying with us

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern hotel. Well located in the business district just far enough away from the hustle and bustle and right by the water. Rooms were a bit tight for 4 people but with the large windows, gave it a very open feel so it wasn't too bad. Fridge was nice and good size. The bathroom had great amenities and effecient design for a smaller room. The shower design is amazing and a joy to use. HOWEVER. Whoever decided that the bathroom have a sliding glass door, that does not seal completely...meaning, it's the same as there being no door...did not think this through. In such a compact room, I don't need to have access to all the smells and sounds coming from the bathroom, just like I'm also in there at the same time. That was a complete fail. Parking is a bit of a nightmare. There is NO parking provided by, or associated with the hotel. This was not clear on the listing description (where is says offsite parking is available). Yes, parking is available, if you can find it! I circled around for 30 minutes till I found a quiet small road lot (which actually ended up being an amazing)... but no help from the hotel. So book your parking in advance if you stay here. Also, this hotel is a bit of a walk from any subway line, so keep that in mind. Aside from that, it was a nice hotel and we had a great view on the water.
Response from CK on 19 Mar,2024
Thanks for staying with us!

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was well-cleaned and felt very secure. We had an amazing view! I would highly recommend this hotel. Unfortunately, breakfast was not included in the hotel rate (not complimentary). Overall, I would give 5-stars because of its location, safety and how clean it was.
Stayed 1 night in Mar 2024
Response from CK on 19 Mar,2024
Thanks for staying with us!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the river, easy access to most subway lines and quiet.
Stayed 2 nights in Mar 2024
Response from CK on 18 Mar,2024
Thanks for staying with us!

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from CK on 18 Mar,2024
Thanks for staying with us

10/10 Excellent

Ayberk Yarkin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from CK on 15 Mar,2024
Thanks for staying with us!

10/10 Excellent

Ankit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, location is unbeatable. they offer water bottles as well which I think is a great plus. Can be expensive at times but i think that comes with the location check-in check-out was smooth. The bedding is little old, cleaning is top notch. Def recommend
Stayed 2 nights in Mar 2024
Response from Ck on 15 Mar,2024
Thanks for staying with us

10/10 Excellent

Inez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, and the rooms were spacious and very clean; also loved being in the FIDI.
Stayed 3 nights in Feb 2024
Response from CK on 13 Mar,2024
Thanks for staying with us

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Jan 2024
Response from Ck on 13 Mar,2024
Thanks for staying with us

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern, European style hotel. Rooms are somewhat small and simple, but nice and comfortable. The nearby deli called The Best Food of New York is one of my favorites. Lower Manhattan is the best area to stay. Mid town is too crazy for me.
Stayed 1 night in Mar 2024
Response from Ck on 12 Mar,2024
Thanks for staying with us

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ck on 12 Mar,2024
Thanks for staying with us

8/10 Good

Megi

Stayed 2 nights in Mar 2024
Response from Ck on 12 Mar,2024
Thanks for staying with us

6/10 Okay

Roderick, East Greenwich

Liked: Staff & service
Disliked: Property conditions & facilities
Property is showing wear.
Stayed 1 night in Mar 2024
Response from Ck on 11 Mar,2024
Thanks for staying with us

10/10 Excellent

Natalie Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from GM on 10 Mar,2024
Dear Natalie Marie, We love seeing five stars when our guests leave a review. Thank you so much for choosing our AC Hotel by Marriott and please consider a return visit. Best, Craig Kepple, GM

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view from my room window and loved how clean the room was. Also loved the area as it was very quiet and peaceful. Can take a beautiful walk along the pier as well. Definitely will stay again and longer to enjoy the wonders of downtown NYC.
Stayed 1 night in Mar 2024
Response from Ck on 10 Mar,2024
Thanks for staying with us

8/10 Good

Yoram

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ck on 8 Mar,2024
Thanks for staying with us

10/10 Excellent

Brittany M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Can't wait to book again.
Stayed 1 night in Mar 2024
Response from CK on 5 Mar,2024
Thanks for staying with us!

10/10 Excellent

Carlos

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 2 nights in Mar 2024
Response from CK on 3 Mar,2024
Thanks for staying with us!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ice machine was down , once reported the staff came up with a bucket of ice. 👍👍👍
Stayed 1 night in Mar 2024
Response from Ck on 3 Mar,2024
Thanks for staying with us!

10/10 Excellent

Robert E, roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very well planned and executed . Small but not oppressive .
Stayed 2 nights in Mar 2024
Response from Ck on 3 Mar,2024
Thanks for staying with us

8/10 Good

John, West Palm Beach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good place to stay when on a business trip.
Stayed 2 nights in Feb 2024
Response from CK on 29 Feb,2024
Thanks for staying with us!

10/10 Excellent

Jeahyun

Liked: Cleanliness, staff & service, property conditions & facilities
Good access to the Brooklyn Bridge.
Stayed 2 nights in Feb 2024
Response from CK on 28 Feb,2024
Thanks for staying with us!

10/10 Excellent

Justice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed in so far. Really fantastic location and clean and the stay was amazing
Stayed 2 nights in Feb 2024
Response from CK on 26 Feb,2024
Thanks for staying with us!

10/10 Excellent

Shauntay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & customer service rooms are nice.
Stayed 1 night in Feb 2024
Response from Ck on 26 Feb,2024
Thanks for staying with us!

10/10 Excellent

DINGYUAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's my first time to visit New York, the hotel offered great service, I like it, and anyone who wants to stay near wall street, this is a good choice
Stayed 1 night in Feb 2024
Response from Ck on 26 Feb,2024
Thanks for staying with us

8/10 Good

Gabriella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a great location and very accessible. Perfect spot for a walk and the lake is right across from the hotelwhich gives you a perfect view of the brooklyn bridge. Staff where very accommodating and friendly.
Stayed 2 nights in Feb 2024
Response from Ck on 26 Feb,2024
Thanks for staying with us

8/10 Good

Melissa

Business traveller
Liked: Staff & service
Overall goid
Stayed 1 night in Feb 2024
Response from Ck on 26 Feb,2024
Thanks for staying with us

10/10 Excellent

Stefano

Liked: Staff & service, property conditions & facilities
Room was fine. Location is very convenient. Cleaning could have been done better (especially in the bathroom)
Stayed 2 nights in Feb 2024
Response from Ck on 26 Feb,2024
Thanks for staying with us

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were friendly. Check in process was fast and easy. Room was clean and the bed was comfortable.
Stayed 1 night in Feb 2024
Response from Ck on 26 Feb,2024
Thanks for staying with us

10/10 Excellent

Gerakd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Ck on 26 Feb,2024
Thanks for staying with us

6/10 Okay

Ted

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ck on 26 Feb,2024
Thanks for staying with us

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean. Great area close to everything
Stayed 2 nights in Feb 2024
Response from Ck on 24 Feb,2024
Thanks for staying with us